My Review is about Brittany Ferries booking system and membership. We have traveled with them for many years many times. The experience is always great, prices yes have gone up in food and tickets, the fact the Portsmouth ferries to Spain take forever has a bad impact on our holiday days. Not happy with that this year I’ll go via Plymouth but this takes 5 hour to get to the port. Before everything in general was much much better. My main dislike with BFerries, My partner is a member and because every year I travel away before him or travel back after him with our children and with our car I can never use his full membership discount, because in one of our trips going or returning he won’t be with us. So I have to use the guest discount and this is supper frustrating and we have to buy separate tickets we are partners we have 3 children we are a “family”i should be able to use the membership, it’s not like it’s a cousin or the parent or a friend. This year we renewed our membership but we really thinking of not renewing anymore, and this is the main reason for this decision. It’s a shame has been very much pleasant travelling with Brittany Ferries but paying a yearly fee and not being able to use it as a family it’s very unfair.

I was sadly unable to book a cabin because I am a foot passenger,despite being recognised as disabled,they were aware of this at the time of booking because I requested assistance during the online booking procedure,when I rang customer services I was told it was a commercial decision,and that they have to favour car passengers,I have since rung customer services several times and written letters quoting the 2010 equalities act, but no reasonable adjustments have been made, I cannot change my crossing because too many arrangements concerning other people have now been made, it will be painful for me in a reclining chair. At the time of booking this was the only return crossing available, other dates were added later.

Crossed from Santander to Portsmouth. Lovely clean boat and cabin which was very comfortable. Food was high quality and decently priced and staff very pleasant. However, the menu was the same in the restaurant for 2 nights running and there was only 1 vegetarian dish. I schism fish the following night but there was meat in the accompanying peas. Tacos in the tapas bar was either beef or chicken. It was obvious that vegetarians were not catered for. They could just get on with it. Disappointing and could easily be addressed.

This relates to the reservations and land customer service and not onboard. My second booking with Brittany Ferries and the second very inconvenient reschedulling. I booked Rosslare to Cherbourg to arrive in daylight as I have a long onward car drive. When they reschedulled, the offer was a refund or another date if the new times did not suit. I found that they have a sailing from Cork the next day, which suited better, which actually cost €13 less, so I asked reservations to change it for me. They agreed, but would not price match, so despite the lower fare, they refused to refund me the €13 difference. If I cancelled the booking, I could get a full refund and book the Cork leg myself, saving the €13! It took 4 days before reservations cancelled the Rosslare leg, by which time, the Cork fare had increased by €40. After serveral emails and telephone calls, they eventually gave me the sailing at the original fare, but not the €13 refund. I asked for a free gesture such as some meal vouchers or a cabin upgrade to make up for the inconvenience and this was flatly refused. So I wrote to Brittany's customer services for Ireland-France, and this is based in England! They have a 28 WORKING DAY response time, persumably due to a massive amount of complaints. Again, after a long wait, I received a partial response and a flat refusal of any gesture. While Brittany Ferries prices are good, I am very reluctant to trust them again as their land based customer service is terrible. Perhaps the ships and crew will be better.