Ebensee Rosenhof Guesthouse Reviews

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Ebensee Rosenhof Guesthouse
★★★★☆
3.9
80.0% of users recommend this
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“1. In my opinion Rosenhof is completely misrepresented...”

★☆☆☆☆

written by frescuraf on 23/07/2008

1. In my opinion Rosenhof is completely misrepresented on the website. While Rosenhof is within striking distance of many nice places, all pictured on the website, Ebensee itself is not a very nice place. It is a town of tenement buildings, almshouses, ugly industrial sites, and dirty unpleasant restaurants. It is a really unpleasant place to base one's self. Further, if you think that you will see the town as pictured on the website from Rosenhof, you will be sadly disappointed. Rosenhof has no view at all. It sits on the valley bed away from the lake and a stone's throw from the town's tenements. From the website, I was led to believe that I was headed to a ski resort, with everything that is implied by that description.
2. The owners of Rosenhof demand payment in full 2 weeks ahead of your arrival. This was the only place in my itinerary that did so. The reason soon became obvious to me: when I did not want to stay for the full period of my booking, I was told there would be no refund. Then a refund of two days (out of six) was offered. I accepted and said that I would stay another night and then go. I was told that, were I to do that, I would only be given a refund for only one day. I cleared out immediately, of course. So it turned out that I paid the price of 4 nights for a one night stay - the room thus cost me 256 Euros for the night!!!

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Philipb's Response to frescuraf's Review

Written on: 15/06/2010

This review almost led to me not booking with Rosenhof - What a mistake that would have been!Thankfully I decided to go with the remaining positive reviews. Agreed there are one or two Industrial sites / units in Ebensee - if you would want to find them. However, we didn't go looking for them, given the spectacular views surrounding us on arrival. A short hike or bike and there is even more breathtaking scenery. Hosts David and Angie supplied excellent advice on suggesting intinery for each day and evening meals no restaurant could match (ought to sell a recipe book!)and really did make extra efforts to ensure all guests enjoyed their holiday. The result - A fantastic holiday - Well beyond expectations - Don't miss the opportunity - Book now!

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