written by on 12/10/2017
The company needs to revamp there customer policies on returning products and refunds I sent for a jumper on the 1/10 /2017 and on the fourth it was being delivered there mid season sale had started two hours prior to my delivery guess what jumper had been reduced from £110 to £66 phoned them up to be told no they could not refund difference to my credit card best plan would be to reject delivery and order again at new price and I would get refund within 3/5 days ,I wish it is now the 10th and quess what still not been refunded was advised by there customer service dept this was best &quickest way to go ,You want to take a few lessons from John Lewis whose customer service is fantastic
written by Ada100 on 16/02/2017
We have just washed (in a Miele washing machine) for the first time a King size Pimlico duvet cover in 720 thread cotton. This is the White Company's top of the range bedlinen and cost £210 in this size. The fabric is very soft and smooth but on first wash 3 buttons fell off. Not what you'd expect from a quality item. I'd recommend the item based on the cotton quality (but the John Lewis 800 thread duvet cover at £200 is perhaps better value) but I don't think I should have to sew buttons on first wash.
written by TyroneWright on 13/01/2016
Paid 5.00 delivery to receive pram blanket for work colleague. After opening the delivery parcel really disappointed with the quality looks like a blanket bought from Asda really wanted something special for colleague as its her fouth child wanted it to be sumptuous not thin and flat
written by jayinthebox on 05/04/2014
Unlike other reviewers, I have always got through to their Customer Services immediately. However, I find the results poorly lacking. Emails are responded to after days, promises are made on calls but never followed through. Even the complaint email they offer on the website is a black hole. It doesn't leave a good taste in the mouth does it. I am not sure of their products so that remains to be seen.
Do you have a question about this product or company? Simply type it in the box below and one of our community will give you an answer
Once we've checked over your question we will put it live on the site and our strong community of experts will hopefully give you some great answers that you find useful.
We will email you when the question is on the site
As rated by our community of reviewers
Jayinthebox's Response to jayinthebox's Review
Written on: 07/04/2014
I have to add that after dealing with this company over the phone,that their customer service is simply superb. They go out of the way to assist and couldn't be more helpful. Thumbs up!