The White Company Reviews - www.thewhitecompany.com

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Latest Reviews

★★★☆☆

“Great products friendly staff ”

Written on: 12/10/2017

The company needs to revamp there customer policies on returning products and refunds I sent for a jumper on the 1/10 /2017 and on the fourth it was being delivered there mid season sale had started two hours prior to my delivery guess what jumper had been reduced from £110 to £66 phoned them up to be told no they could not refund difference to my credit card best plan would be to reject delivery and order again at new price and I would get refund within 3/5 days ,I wish it is now the 10th… Read Full Review

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★★★☆☆

“Excellent quality cotton duvet cover but buttons fell off!”

Written on: 16/02/2017 by Ada100 (1 review written)

We have just washed (in a Miele washing machine) for the first time a King size Pimlico duvet cover in 720 thread cotton. This is the White Company's top of the range bedlinen and cost £210 in this size. The fabric is very soft and smooth but on first wash 3 buttons fell off. Not what you'd expect from a quality item. I'd recommend the item based on the cotton quality (but the John Lewis 800 thread duvet cover at £200 is perhaps better value) but I don't think I should have to sew buttons on… Read Full Review

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★★☆☆☆

“Unsolicited material & ignoring written requests to stop”

Written on: 04/01/2017 by DisgustedTunbridgeWells (1 review written)

My wife had been a regular customer of this establishment for years, always using the Tunbridge Wells store. When she died of that vile disease called LIVER CANCER last year I asked The WHITE COMPANY (in writing) to stop sending brochures and invites to our home. After months, these unwanted, unsolicited papers kept arriving - so I wrote again. AGAIN I was ignored. Every time I've tried phoning the store in Tunbridge Wells, they are always busy and the little answerphone message tells me… Read Full Review

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★☆☆☆☆

“DO NOT order via phone or online!”

Written on: 13/12/2016 by 465Ball (1 review written)

Unfortunately I have to second the previous reviewer - their online and telephone service is horrendous!! Ordered via phone as website apparently experiencing problems. I was given an order number and also promised an email confirmation which I however never received. When I queried this via phone 5 days later - after hanging on the phone for 10-15min - I was told that they unfortunately could not send out an email confirmation at this point, but my parcel had left the warehouse and I was also… Read Full Review

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★★☆☆☆

“Christmas Candle ”

Written on: 05/11/2016 by JadynMcElroy109 (1 review written)

Hi there- I have bought this candled every year for years and have loved it. this year the candle doesn't seem to smell at all! Very disappointing - when I brought it up they have not offered to replace the item… Read Full Review

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★☆☆☆☆

“No order after 3 weeks-cannot contact Customer Service”

Written on: 22/09/2016 by 4Jorgensen (1 review written)

3 weeks ago I placed a large first time order with The White Company. It did not arrive after the maximum 10 business days and their tracking stopped at Healthrow.I have tried numerous times to call their US customer service but given up after hold times of 15 mins. I emailed their customer Service and got a snotty response from a lady who did not address any of my concerns but told me that for and extra $32 I could have got "updated shipping" (I guess that means shipping that actually gets… Read Full Review

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★☆☆☆☆

“White Company Automatic Info”

Written on: 12/02/2016 by davidf3301 (1 review written)

Really like White Company products, just received automatic response from them telling me my order is out for delivery, at least that's what I think it said. Now if I was fluent in Dalek I would probably be able to track my order!!… Read Full Review

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★☆☆☆☆

“ Expensive Coat's belt ripped off after wearing once”

Written on: 20/01/2016 by Cannongw500 (1 review written)

Bought a an expensive coat two weeks ago, this week I wore once, the head of belt came off which is leather part. Called the company they said they cannnot help as there is no receipt. But it is written on the coats label the white company. Not happy, not wearable… Read Full Review

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★★★☆☆

“Cellular pram blanket”

Written on: 13/01/2016 by TyroneWright (1 review written)

Paid 5.00 delivery to receive pram blanket for work colleague. After opening the delivery parcel really disappointed with the quality looks like a blanket bought from Asda really wanted something special for colleague as its her fouth child wanted it to be sumptuous not thin and flat… Read Full Review

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★☆☆☆☆

“Shockingly dismal customer service”

Written on: 12/12/2015 by S.Lopez (1 review written)

I placed my order for a present for a new mother over a month ago. After being informed my order was dispatched I received another email telling me that half of my order, although obviously ordered, was out of stock. I immediately called the White co to query this as I did not want my friend to receive half a present. I was assured that a replacement from a store would be sent to her separately and arrive the same time as the dispatched item. While irritated that the White co would inexplicably… Read Full Review

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★☆☆☆☆

“Poor customer service”

Written on: 09/12/2015 by Katelynnq469 (1 review written)

Did not receive promotional item with order as offered in an email solicitation. After repeated correspondence with customer service, they did not honor my request. Unfortunately, I did not save the email as "proof". Essentially, I was made to feel as if I made up the offer! Not at all interested in doing business with this co or wasting any more time corresponding with "less than helpful" customer service staff. Poor first experience ordering from this company… Read Full Review

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★☆☆☆☆

“White Lacquered Laundry Bin”

Written on: 07/12/2015 by driffieldreview (1 review written)

I purchased this for £125 and had no problem paying this as I wanted a really good quality item to stand in my bedroom. The item was supposed to be lacquered wood but it looked as though it was made of plastic . The lid was not attached as I would have expected and it was very small for a laundry bin. It really looked very poor quality and was certainly not worth the money - £60 may have been a better price. Very disappointing for a company I believed to be high class. I objected to have… Read Full Review

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★☆☆☆☆

“Poor customer service”

Written on: 29/10/2015 by Jillianv416 (1 review written)

I have been a customer for years but their customer service is very poor. If you do get a refund or exchange it is done begrudgingly and as if they are doing you a huge favour. My latest return is a vase, advertised as a vase, all the coating peeled off. After days of waiting for a response, I am told that the vase is not for fresh flowers (silly me) but for dried only. Apparently that's clear on the advert. Except that it's not, not mentioned anywhere unless you click on the small print from a… Read Full Review

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★★☆☆☆

“VERY POOR CUSTOMER CARE”

Written on: 09/10/2015 by JazmineParrish1977 (1 review written)

I purchased two sets of towels through the White Company. Though the towels were very thick and absorbent, they shrank far more than normal, forcing us to purchase the bath sheets which are now normal towel size! The hems on the four face clothes came out. After waiting several weeks for a response from their Customer Care staff, I repaired the hems. Now they tell me they cannot help me. The hem of a machine washable dress also came out after washing. No response to that issue!… Read Full Review

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★★☆☆☆

“Bedding nightmare to iron, USA sizes unusual”

Written on: 06/06/2015 by LucyWoodhead (1 review written)

I love White Company style and products, but this is the first time I've bought their bedding. We relocated to the USA so are buying everything new. We got the USA king size santorini duvet cover and pillow cases. The standard size pillow cases actually required king size pillows. We have learnt that in the USA 'king' sized bedding doesn't mean just one set of dimensions. I've found 6 different dimensions in high street stores inc Macy's, bed bath and beyond, pottery barn etc. In the end I knew… Read Full Review

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★★☆☆☆

“Do not buy if you are unsure on keeping!!!”

Written on: 09/02/2015 by Jw90 (1 review written)

The White company products are great. However if you are unsure on keeping the item - don't buy! I ordered a set of trays for £65.00 which came in a GIANT box, only to find out they weren't suitable. The White company make you pay for your own returns and recommend to send them recorded. Just been to the post office to pay £15.00 for delivery!!!! Not happy at all and unfortunately will not be buying again unless it's something that I am 10000000% sure on. What kind of well known company… Read Full Review

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★☆☆☆☆

“BAH HUMBUG! The White Company ruin surprise!”

Written on: 10/01/2015 by jj64online (1 review written)

AWFUL, AWFUL EXPERIENCE AND CUSTOMER SERVICE! I have been a loyal customer of The White Company for many years, but no longer.My experience is an absolute catalogue of errors that disappointingly leave me with the opinion that they advertise this marvelous customer service, however they do not back it up with heir actions. 1. I placed an order 6/12/14, Large 3 wick Winter candle and lid, gift boxed with a message as a surprise Christmas gift for my god-mother, in plenty of time to be delivered… Read Full Review

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★☆☆☆☆

“ Charged £200, never delivered, refusing refund”

Written on: 04/01/2015 by 291Webster (1 review written)

This has now escalated to a paypal claim; I paid via paypal for a voucher for £200 for my wife's Christmas present on 2nd December It never arrived- I chased and chased it, they said they had sent it "signed for" but would resend- it never arrived. With Christmas pending, I asked for a refund. They refused.Eventually said they would put "credit on my account" (I have no account with them). 1 month later, Christmas past, they still have my £200, I still have nothing. Happy Christmas to you… Read Full Review

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★☆☆☆☆

“Shockingly bad service”

Written on: 16/12/2014 by Desiraeg320 (1 review written)

I placed a large order with The White Company which included a number of Xmas gifts at the end of November. I am still waiting to find out if I will receive these items over two weeks later. I have tried many times to contact TWC either by phone or email but to no avail, they clearly don't want to be contacted! The customer services phone number is a waste of time as you continually hold until you lose the will to live and you can send emails until your fingers are almost worn to the bone but… Read Full Review

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★☆☆☆☆

“Horrendous Experience”

Written on: 04/12/2014 by Sarah11 (1 review written)

I ordered a birthday gift for my niece mid November in plenty of time for her birthday or so I thought! I was informed by email that it had been dispatched 2 days later. It didn't aririve. It is now December- it still has not arrived. I have received numerous emails from their so called "Customer Services " with various excuses for the non delivery of my order. Including a "glitch " at the warehouse & subsequent delivery to the wrong address. Last week I was assured my order would be… Read Full Review

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