Howdens Kitchens - www.howdens.com

Howdens Kitchens - www.howdens.com
★★★★☆
3.7
68.0% of users recommend this
  • Value For Money

Summary

Howdens Kitchen’s Reviews 2022

What are people saying about Howdens Kitchens

With over 856 5 star reviews, and with 68% of people prepared to recommend them, Howdens has a stellar reputation. Of course, there will always be disappointed customers, but we see a commitment from this company to honour its promises and attempt to remedy its mistakes.

Howdens have an excellent reputation as Kitchen Designers and Suppliers

Howdens is the UK’s No. 1 Trade Kitchen supplier and was awarded the Which Best Buy in 2021 for their kitchen cabinets. And Howdens regularly receives over 80% 5-star reviews for its design, service and installation across its over 700 depots in the UK and Europe

Does Howdens trade only? Yes

Howdens Kitchens have a trade-only sales policy. Which means they only sell to the trade, rather than the public. They say that is to “ensure our products are installed to the highest possible standard. In turn, by using a trade professional, you can be sure that your products are built to last and are fitted exactly the way you want them.”

Why can’t I find price lists for Howdens Kitchens

In the Guardian, a spokesman for the company said: “Howdens' pricing is based on the confidential trade discount that it gives individually to each of its 430,000 trade customers. If and how our customer discloses the discount to clients is for them to decide when they give a quotation for the price of the project.”

Are Howdens kitchens value for money?

With an extensive collection to suit any style, we believe Howdens kitchens offer exceptional value for money, as they can be tailored to suit any layout, size, and budget. Their kitchen cabinets also include a 25-year guarantee, while our kitchen doors come with a 5-year warranty for a robust fit and long life.
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“Howdens Yarm Road Darlington ”

★★★★★

written by Keegan395 on 30/10/2022

Have just had a Howdens kitchen fitted ( Fairford Sage Green) . From start to finish the service I received was excellent. The designer was very patient and provided me with lots of options, no pressure regarding timescales and was happy to discuss what I wanted, what I needed and gave me an outstanding design within budget. Can’t praise the staff enough

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“Bermondsey Branch Service ”

★★★★★

written by 4Bell on 03/08/2022

I simply popped in to look at the design that was generated via Croydon branch (builders location). I am based near Bermondsey local branch . I am compelled to name the staff member because he was patient, extremely helpful and engaged as if it was his kitchen. A small galley kitchen that most would roll their eyes because of the intensity and energy I was exerting. Not him, he remained fully engaged and never lost focus. His attention to detail and design overview was comforting and not 'pushy salesmanship. He was not going to make a sale from me, however, his ideas and enthusiasm caused me to review previous decisions. If you are visiting the Bermondsey branch, a quaint, friendly team, but he was the staff member who deserves to be acknowledged by management. He is my plumb line in terms of customer service and is a credit to Howdens.

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“Found my ideal kitchen ”

★★★★★

written by 350Calhoun on 08/04/2021

The design was perfect for the space.I found the ideal colour of the units and matching counter top with the help of the kitchen designer he made it so helpful and enjoyable to choose would definitely recommend

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“Highly recommend Howdens Bromsgrove!”

★★★★★

written by Shopperholic53 on 22/03/2021

We've just had a new Howdens kitchen installed. Couldn't be happier with the end result. The Designer came up with a classic & practical design, with modern twists, maximising all space available. We made a few little tweaks along the way & nothing was ever too much trouble. Howdens were always quick to respond to any queries & accommodated all changes with ease (special thanks to the two people I dealt with). The whole process was easy from start to finish & the quality of all units & appliances is phenomenal too. Thanks so much Bromsgrove Howdens. Highly recommended business!

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“Went above and beyond”

★★★★★

written by Bsned on 25/02/2021

Extremely helpful staff, Bellshill depot, went the extra mile to ensure customer satisfaction, cannot thank them enough. Would highly recommend to family and friends.

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“Howden’s Bamber Bridge”

★★★★★

written by on 19/02/2021

First class service from start to finish, from the manager at the Howden’s Bamber Bridge store. He was very knowledgable and professional with the design and planning, offering advice and suggestions without making me feel pressurised at any point. Excellent customer service throughout the installation and I am thrilled with my finished kitchen. I would highly recommend.

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“Great service, great products”

★★★★★

written by Giuseppedileo on 17/12/2020

The person I dealt with was excellent from start to finish. Very accommodating and we never felt rushed, he was very professional in his advice and personal opinion. We saw the online designs and every change we wanted to make was done straight away. Once ordered and kitchen and appliances arrived, it was never an issue if we need to order extras or replacements needed. Even during Covid 19 it was never an issue or delay. Really happy with products and service this is the 2nd time in 4 years we have used Howdens, never an issue.

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“Excellent customer service”

★★★★★

written by beckyclemons on 14/12/2020

I recently bought my kitchen from Howdens, Godalming. Excellent customer service, particularly from the person who helped me design the kitchen and he was always there whenever I wanted to make any changes. Returning unwonted items was easy as was obtaining parts during the build. Post sales customer support has been excellent. I would definitely recommend Howdens.

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“Fantastic service at Howdens Dundee ”

★★★★★

written by Angeliquef428 on 17/09/2020

Would thoroughly recommend anyone who is looking for a kitchen to use howdens in Dundee professional and helpful from start to finish and the kitchen is amazing thanks again guys

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“New Kitchen Marlow”

★★★★★

written by JVeal on 11/09/2020

Am very pleased with the planning, quality,speed of delivery of our new Howdens Kitchen. The use of space and precision of the planning meant that we have space for all the essentials and more. The timeless yet modern look of the units make a perfect fit with our decor. Well done Howdens.

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“NEW KITCHEN FOR STABLE AT GRANGE OF BERRYHILL.”

★★★★★

written by lzBlack354 on 19/06/2020

VERY HELPFUL ADVICE FROM DUNDEE, also great computer app which showed all colours that I choose, excellent for giving me several options. it took ages to make up my mind but staff always patient. many thanks for your help.

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“Friendly, Helpful, Efficient”

★★★★★

written by ChanceBurns on 10/06/2020

I always enjoy dealing with Howden Joinery Torquay as they are friendly and very helpful. They always do their best to meet my company's needs. And of course, they are very competitive in their pricing. Excellent!!

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“Fantastic service”

★★★★★

written by Matthewcross on 19/02/2020

From start to finish howdens chelmer has been a pleasure to work with. The customer service has been exceptional. My customer was extremely happy with the design process and they were able to accommodate last minute changes.

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“Love our kitchen!”

★★★★★

written by AliPriest on 29/01/2020

We were recommended Howdens Bromsgrove by our builder (having knocked through the kitchen/dining room) the person I dealt with at Howdens Bromsgrove was very friendly, knowledgeable and committed to brilliant service at planning stage, installation and after service. Our kitchen is stunning and we got a great deal, beautiful quality kitchen and appliances. Would highly recommend Howdens Bromsgrove!

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“Great products great service- thanks Dundee”

★★★★★

written by doglovinghealer on 22/11/2019

Expertly guided through the whole process of choosing designing and fitting, the Dundee staff were pleasant and helpful to us. Would recommend highly.

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“FIRST CLASS”

★★★★★

written by SunseekerTom on 30/10/2019

I have dealt with the Torquay team now for a few years and every time I visit I am amazed at how welcome everyone makes you feel. I have commented to a number of people that I wish I could find staff as good! Really impressive and a breath of fresh air!! Looking forward to ordering my next kitchen...

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“Excellent service. ”

★★★★★

written by Milmo22 on 07/10/2019

We used the Torquay store for our proposed kitchen. Upon entering the store we were met by a man who talked us through the various ranges on offer. He was very personable, knowledgeable and not too pushy. He passed our details on to the planner/designer who called that evening to arrange a suitable time to meet in order to further discuss our needs. The planner arrived promptly on the arranged date and was very friendly and approachable. We discussed our vision and he was instantly overflowing with great ideas which he later converted into drawings for us to view. He was clever and creative with the limited space we have and we have now booked an appointment to visit him in store in order to move forward. Very impressive so far.

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“Howdens Hawkhurst - fantastic, helpful and stress-free”

★★★★★

written by bensimpson14 on 21/09/2019

We visited Howdens in Hawkhurst twice to finalise our kitchen plan. Elly did an amazing job, really understood our requirements and didn't rush as at all despite a lot of deliberation over layout and appliance sizes. Elly gave great advice based on real examples and was a pleasure to deal with at all times. Despite not having a huge showroom it was easy to see the colours/finishes when deciding. The digital designs provided were really helpful and the collaborative process was easy despite us having never done this before. The only thing that could be better would be more choice on colours without having to go down the bespoke/paintable route. Would thoroughly recommend.

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“A pleasure from start to finish!”

★★★★★

written by MrsMarjoram on 03/09/2019

Our old kitchen was awful, and we desperately needed help. We popped into Howden's in Norwich just as they were closing on a Saturday at the beginning of August. It is now the beginning of September, and we are the proud owners of The Most Beautiful kitchen. The clever lady who designed it knew exactly what I wanted, and more importantly, what I needed. The plans arrived by email within 24 hrs of her visit, followed very quickly by well detailed plans and the very reasonable quote. She then put us in touch with a builder who (luckily for us) had had a job delayed and therefore had the time to fit our work in straight away. We are so very very pleased with the quality of the work carried out, the builders were careful, professional and kept us informed of things at all times. We felt that the care and finish that they achieved was as if it was their homes they were updating. We thank all those involved from the bottom of our hearts for making the whole experience so painless and for such a lovely, solid, well made, well fitted kitchen. 10 out of 10!!

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“Bury St Edmunds Branch”

★★★★★

written by jhennessey70 on 12/08/2019

BURY ST EDMUNDS Just want to say a big thank you to the staff at the Bury St Edmunds branch, particularly the two people I dealt with, who gave us a great service from start to finish, very professional and attention to detail. Look forward to using them again. Thanks

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Asked by radishot on 8th August 2019 Report this content
I want to make a complaint about service I have recieved from a store. Who do I address it too?

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Asked by juliehughe43 on 6th May 2019 Report this content
Please can you recommend which brand of appliances are the most reliable in your experience? Thank you

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Asked by suzianka on 5th March 2019 Report this content
Has anyone had the Howdens backboards fitted? I'm looking to have the charcoal gloss and just wondered in there is any feedback out there.

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Answers (1)
Report this content SPC-CARPENTRY Written on: 06/03/2019
I run SPC CARPENTRY . I have fitted backboards on a job of mine . I found them easy to work with and looked amazing when fitted. You can have a look , if you visit my FACEBOOK PAGE
Asked by nakash on 21st November 2017 Report this content
How to make complaint about Howdens kitchen if you are not happy about the product?

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Answers (2)
Report this content CarpenterHovecouk Written on: 22/11/2017
Go talk to the manager of that particular outlet. As every branch as such is its own store, they as such compete with all the other branches for trade, so to get started its best to see the branch manager and expalin what your problems are, evidence by paperwork or photos if required. Certainly whenever I have had an issue, they have jumped to sort it out and I have no long term issues with Howdens at a local level. Damaged goods arrived on site once, they had them switched round the same day and it wasnt local. Cannot fault Portslade so go talk.
Report this content abywan Written on: 22/11/2017
agree with other comment go straight to the manager
Asked by sidel8 on 9th July 2017 Report this content
We have a Howden's kitchen pre 2008 which we still love. However I need to remove the 2 soft close drawers from below the cooker hob to inspect something....I'm stumped at how to do this as I don't want to break the sliding mechanisms....any ideas guys?

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Answers (2)
Report this content smallworks Written on: 10/07/2017
hi if you pull the drawer fully out, put your hands on both sides of the drawer box. underneath there is a small catch on the runners pull it backwards and then lift the drawer upwards, to put it back in just do this operation backwards. hope this helps.
Report this content susan161 Written on: 10/07/2017
I don't have soft close doors from Howdens in my utility room but do have soft close doors in my main kitchen. I have removed these drawers many times using the method described by 'smallworks' so I guess these catches are universal. It is easy to do, once removed they can be put back by clipping on to the runners. If in doubt I suggest you pop into Howdens and ask for a demonstration.
Asked by DrJools on 3rd March 2017 Report this content
Has anyone used their stranded bamboo flooring? Any issues?

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Report this content PiethefatcatsMum Written on: 03/03/2017
No I haven't used it - sorry
Asked by limassol14 on 27th May 2016 Report this content
 I have had a Belmont stainless steel sink fitted. Unfortunately there are scratch like marks appearing and are increasing on the draining board. I have a dishwasher and do not use the drainer for dishes etc just the odd plastic container. This is supposed to be a top of the range sink, you cannot feel any scratches it almost looks as though they are appearing under the surface - could this be a manufacturing fault? Having problems with Howdens accepting the problem. Any ideas anyone?

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Report this content interbrew Written on: 28/05/2016
I had so many problems getting Howdens accepting the problems. Its made worse because unbeknown to the customer, you pay the fitter Howdens money for the appliances therefore you are at the mercy of the fitter.Trading Standards are very good. Contact them. They will advise you of what to put in writing to Howdens. Please stand you ground and don't be worn down by them. I told them I would stand outside and tell all customers the problem I was having.
Asked by Rita7777 on 23rd February 2016 Report this content
We are considering having a Howdens kitchen fitter as our fitters go through them. I have concerns about no prices given. Are there any guarantees? Reviews are so bad would you advise not using Howdens?

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Answers (5)
Report this content Tinker_bell Written on: 23/02/2016
Fitters like Howdens as they are easy to fit and they get good discounts, which they may or may not pass onto you! Kitchens are dubious quality, you may be lucky but if anything does go wrong, they do not honour their guarantee. In my opinion there are better kitchens out there with better more visible pricing and with better reputations for cuatomer care!
Report this content Believeingoodcustomerservice Written on: 23/02/2016
I bought my kitchen through Howdens. I can't say anything bad about the product. I had several complaints about the final design. Howdens have told me it's nothing to do with them that I need to take things up with the tradesman as my contract is with him. My argument is that I paid them directly. I am now taking the matter further. Do not buy Lamona products as they are made by Beko. You can insist that they tell you the prices. If I had known this myself I would have changed very expensive items to save money. If I were you I would try Wrens.
Report this content Mdm1474 Written on: 23/02/2016
I used the company and their recommended fitter in July 2015. They are a good company from planning to completion. I had a couple of faulty pieces which they replaced the same day and they refunded some items that were not used. I have a nice looking, well fitted and a quality kitchen.
Report this content graemelees Written on: 24/02/2016
Why would anybody buy a kitchen without seeing a price list for the products they are buying, If your fitters go through them they will get an invoice for your kitchen, whether the fitters pass their discount on to you is another matter, there is nothing stopping you from opening an account with Howdens, computer and printer can do any letterhead, However there are far better independent suppliers who will give you a better deal, better quality kitchen and an invoice. Buy your appliances online, and review the product before you buy. I see the one below suggests wrens, I suggest morayfittedkitchens in elgin.
Report this content CarpenterHovecouk Written on: 22/11/2017
Howdens do NOT supply fitters. Branches may suggest fitters but they are two diffeent things. You get a choice of fitter at Howdens unlike other retial sheds who select the tradesmen team for you, and still your two contracts are supplier and fitter. Howdens are trade only and few would manage to get a kitchen from them direct unless thay can show they are in the trade. Generally you find your own tradeeman team, they get the kitchen planner to you, you see the plan, fitters get the pricing, then thye give you an all in figure. As such the contract of work as a retail customer is through the fitter and not Howdens itself because the customer if not having a direct account is buying through the fitter. Some branches may suggest fitters, some may have a rack of cards but none of that is any guarantee, get unbiased advice, ask a friend first for reccomendations. QUOTE: We understand that your local builder is best placed to give you the convenience and experience of a professional installation, that’s why we only sell to trade. If you don’t have a trade professional in mind, then contact your local depot who will help you find one or visit our find a local builder page for more information. BTW The retail price structure is I would say artificially high, so ignore that, its not comparable to the retail sheds, also account holders get slightly different prices from each other too.
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Asked by stagsfan48 on 26th January 2016 Report this content
Has anyone had a problem with the Howdens 20mm granite kitchen worktop? My daughter has had 2 break whilst being fitted by what has turned out to be a poor fitter, not Howdens but 20mm for granite seems to be too small.

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Answers (3)
Report this content graemelees Written on: 27/01/2016
20mm is no uncommon due to the weight, is the bit that keeps breaking large, perhaps it is breaking because there isnt adequate support, could just be poor quality of stone, as howdens don,t install the kitchens you cant really blame them, are they supplying the granite? I wasn,t aware they were unless it is m -stone which should not break?
Report this content loventordebbie Written on: 27/01/2016
Hi - we have had dreadful problems with the poor quality of our actual howdowns kitchen but we had the granite workshop fitted by the supplier and that has been really good . I think the best way to go with granite work tops is supply and fit because then it is the responsibility of the supplier to make sure it is fitted correctly. - would never buy another how dens kitchen though.
Report this content stagsfan48 Written on: 28/01/2016
Howdens have started supplying 20mm granite and have provided cutting tools to a few fitters as an incentive for them to recommend the granite to customers. They also provide a short training session to the fitters who they give the tools to.
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Asked by sportsscreen on 20th November 2014 Report this content
I fitted a Gloss Cream Integrated Handle kitchen 6 months ago. Marks started to appear on a few doors and drawer fronts that we now think may be a result of splashed hot food, which is taking the surface off. Local Howdens are unhelpful and consider this normal wear and tear but the finish is not durable in a working kitchen environment. Any recommendations to restore the PET Gloss finish?

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Report this content naughtysausage Written on: 06/09/2015
Have you contacted the depot to ask them to send a rep out to look it over? That's the normal procedure and that should have been done by the depot you bought the kitchen from. Once a rep or manager comes out, they can then send their finding to Howdens QA and resolve the issue.
Asked by Nualapearse on 15th November 2014 Report this content
We have purchased some veneered panel oak interior doors. We need to treat them and would like to retain the original colour or make it slightly darker. What would you recommend we use?

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Report this content naughtysausage Written on: 06/09/2015
I'd recommend the Sadolin Internal Varnish "Clear Satin" for that kind of finish. 
Asked by Belladeano on 29th September 2014 Report this content
Has anyone had any problems with Howdens work tops, for example chipping?

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Report this content Longeatonguest Written on: 30/09/2014
Our worktops have been in for over a year now with no problems but there was a fault in the design which wasn't spotted by the kitchen fitter until he had cut and fitted the worktop. Howdens refused to change it as they said the fitter should have noticed the fault before he cut it. So beware - we live with the fault by strategically placing things on the worktop. But it's still there! We didn't like the quality of the doors at Howdens. Most had to be swapped as they were warped. I would go elsewhere, try an independent shop, there's. to much difference in price and the quality will last. You will spend a lot of time regretting choosing howdens.
Report this content Tracymorgan Written on: 30/09/2014
Yes I did, all around the sink area, their response was unhelpful. I am now (less than a year later) changing my worktops (obviously not using Howdens)
Report this content burtreynolds Written on: 30/09/2014
Not a fan of Holdens at all, the laminate comes away too easily and yes it does chip, try getting something put right as well. They hide behind being , here at least only dealing with the trade, so they will only talk to the builder who they supplied the units. You only get what you pay for in this life, I wouldn't touch them with a bar pole.
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Asked by Bodiat on 4th July 2014 Report this content
I am planning a large kitchen extension and my builder has recommended Howdens for my kitchen. My old kitchen is a German kitchen which I have had for nearly 10 years and have never had to do any thing to it. I still want a German kitchen again and have already got a quote from Kutchens which is a German kitchen company, but my builder insists I go to Howdens. What should I do?

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Answers (7)
Report this content maddymaddymaddy Written on: 04/07/2014
GET ANOTHER BUILDER! (Is this even a serious question?) You do realise that builders make money off you by using Howdens? Howdens is also known for bad quality and bad customer service and not to mention being a rip off...You are better off going to IKEA who supply all their kitchens with a 25 year guarantee.
Report this content graemelees Written on: 04/07/2014
First of all you should discuss your kitchen with someone who does it for a living, Kitchen installer or supplier. I have been doing both for the last 20 years. I have installed for them all. Wickes, Tesco,s Magnet, b&q etc. I would not buy an Ikea kitchen as the person below suggest, the base cupboards have NO VOIDS in the back for pipework, cables etc, and if your walls are slightly out they are extremely time consuming to install. In response to your question, No matter where you buy your kitchen, your carcase should be Egger board, this is high quality moisture resistant boarding. Doors, if you are going for wood, check the door quality before you purchase. If you are going for a foil finish then it doesn,t make a lot of difference as they are all the same standard. I supply colour co-ordinated carcase to match the door, in either wood or Foil, if you can use a tape measure we can supply anywhere in the uk, as well as recommend an experienced installer. Hope that helps
Report this content Worksopian Written on: 04/07/2014
Remember that Howdens only supply the trade, so your builder will be buying from them and selling it to you. This is fine if you are happy with the quality of the kitchen ~ go to a local Howdens and see the kitchen for yourself . The downside is that if you need any spares, or you decide to enlarge the kitchen you will not be able to buy anything directly from Howdens yourself. You will have to find a builder to get it for you. They are firmly " trade only" right down to individual door handles and hinges! That said - I would always buy the kitchen YOU want, never mind what any builder tries to sell you.
Report this content carefulhowyougo Written on: 05/07/2014
Hi Bodiat, We have a Howden's kitchen and I would advise you to avoid them. One significant issue you face with Howden's is that you will not be their customer, your builder will. A problem? It certainly is when you aren't happy with the products. We had several product (not installation) issues and when I finally got in touch with Howden's head office, something of feat in itself as there is no customer service line, you aren't 'their' customer remember, they said "talk to your builder". Repeatedly. This was from the shop floor to the MD. So customer service is shocking and actually rude. Two years in and the pistons that soft close the doors are giving up too. Also Howden's are joiners and so the kitchen surface range is tiny, beyond wood that is, limiting your choice. All said and done, they are a pile it high, sell it cheap with a nice margin for your builder operator. Last thing, try their planning service and then compare it to say, Wren's. Howden's even scale that back to a basic planning service with zero flair by a software operator and clearly not someone hired for their artistic merit - they can probably drive a forklift though. Avoid. As Maddymddymaddy says, the builder gains from the margin they get, but will you?
Report this content Longeatonguest Written on: 30/09/2014
Don't go to howdens - rubbish. They blamed the fitter every time. Your builder is probably getting the good at a low price then charging you extra. Go elsewhere!!!
Report this content naughtysausage Written on: 06/09/2015
It's your call, not the builders.
Report this content loventordebbie Written on: 27/01/2016
Do not buy a howdens kitchen - you will rue the day you listened to that builder!! Same thing happened to us and we have now got a poor quality howdens kitchen instead of the Neptune kitchen we really wanted!!
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Asked by sandracoormiah on 5th April 2014 Report this content
I have a kitchen from Howdens and the decorative moulding is bevelled I have been told it is discontinued. The Kitchen is called Tendy I think its Ivory and I purchased it 7 years ago. Can you help were I can get hold of it?

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Answers (2)
Report this content philbury Written on: 07/04/2014
Have you asked Howdens? I don't know their range of kitchens. Do you still have the receipt from when you bought it?
Report this content naughtysausage Written on: 06/09/2015
Google "Tenby" kitchen, there is still ex discon stock floating around. If it's a square cornice/pelmet, try the Burford Ivory cornice/pelmet from Howdens, that might work.
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