Milly Bridal Reviews - www.millybridal.com

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★★★☆☆
3.1 / 5
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Latest Reviews

★☆☆☆☆

“Do not buy”

Written on: 27/09/2017 by 1979Harvey (1 review written)

Warning to others. Should you buy a dress from this company and it does not fit properly and you wish to return it, it is a nightmare! No reply, 6 weeks to even get a return address from them and that was only when I final agreed to a 60% refund. I didn't want the dress and just wanted rid. Have learnt a lesson here. I hope none of you make the same mistake. Stay well clear … Read Full Review

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★☆☆☆☆

“DONT EVER BUY”

Written on: 01/09/2017 by PROMDRESS147 (1 review written)

They destroyed my daughters prom dream an now they are refusing to refund her money. They first offered 15% and then 30% then 70% which me as a mother is not accepting. If you buy clothes in the UK they automatically give you a return for your purchased goods but this Chinese company you have to beg for it and they don't refund in full. they asked to send photos which she did. She is petite and the are forcing her to keep a dress of a tall lsdy. NO PROM MONEY TAKEN BY MILLY BRIDAL  DONT… Read Full Review

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★☆☆☆☆

“Still waiting for my refund 1 month later!”

Written on: 17/08/2017 by Roachvg385 (1 review written)

The dress was terrible and definitely not as described. I contacted Milly Bridal for a refund and was told I would only get a certain percentage back if I returned the dress. they tried to get me to keep the dress offering a big discount. Because I would never wear the dress I did not take them up on the offer. I paid extra for a signed for return to China. At first they tried to say they had not received the dress but as I had the irrefutable proof that it has been received and signed for… Read Full Review

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★☆☆☆☆

“BE AWARE THEY TAKE YOUR MONEY AND DONT DELIVER”

Written on: 18/07/2017 by AraceliMcFarland119 (1 review written)

My daughter ordered her prom dress and paid an extra £25 for express delivery spending £175 in total. They guaranteed to receive by 15th July prom on 17th. They issued a tracking number which DHL have no record of it doesn't exist. They don't respond to tickets you put on there website for answers, there is no telephone number to contact them I had no dress no refund and no communication since. Prom jas been and gone and my daughter didn't go as we was too late to get a dress from anywhere… Read Full Review

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★★★★★

“I WAS SO PLEASED WITH MY GRANDAUGHTERS DRESS.DONT BE...”

Written on: 30/06/2017 by happynan007 (1 review written)

I ordered my granddaughters prom dress from this company and was very pleased.the dress looked lovely and just like the picture on their site.The dress came on time.The colour was a lovely burgundy much better than I expected and the material nice quality.Iwas truly surprised after reading the bad reviews.thank you milly bridal.my granddaughter looked lovely.Iwould order from them again if I needed anything special.I hope my review helps people who are unsure about milly bridal. … Read Full Review

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★☆☆☆☆

“BE AWARE!!!!!!!!!!!!!!!”

Written on: 22/06/2017 by kate.3 (1 review written)

Hi please read this review before ordering anything from Milly Bridal. I ordered a prom dress for my daughter in April the dress came with pins still in it also the sizing is a lot smaller than normal cause the dresses are made in China then shipped over and sent on. Anyway still trying to return the dress and its now June. Nobody is willing to send out a returns label and I can not have a refund so they tell me. Actually waiting to hear off the small claims court about taking them to court to… Read Full Review

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★☆☆☆☆

“Dissatisfied ”

Written on: 19/06/2017 by xx_sparkxx (1 review written)

I am speaking honestly and truthfully from my heart, for the first time buying a custom made dress online, this experience has been a negative let down, and whoever reads this please be careful I was told my dress has been shipped but when I phoned the delivery services it turns out my dress hasn't even moved, don't trust this js express company (really unreliable), as I had to translate the website from mandarin to English because it contained more detail in mandarin than in English, then I… Read Full Review

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★☆☆☆☆

“DO NOT EVEN THINK TO BUY FROM THEM”

Written on: 18/06/2017 by Chandler448 (1 review written)

The dress advertised is nothing like the dress that arrived - I wouldnt let my dog sleep on it as it is such a poor product. Looks like a children's fancy dress outfit. The material and sewing is disgusting. Cant get anyone to reply to emails to arrange a refund and Live chat just shut me down once I get through to them. I have lost a lot of money and sadly my daughter does not have a prom dress. They should not be allowed to trade. DO NOT BUY FROM THEM… Read Full Review

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★☆☆☆☆

“Very bad ”

Written on: 13/06/2017 by Cathyi (1 review written)

The customer service is very bad. I asked several questions and no news. My dress was to arrive yesterday and still nothing. To avoid… Read Full Review

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★★★★☆

“Pleasantly surprised ”

Written on: 09/06/2017

After ordering my daughters prom dress I then checked reviews and have spent the last couple of weeks worrying about what I was going to end up with. I paid £173 including delivery and ordered on the 25th may, it arrived today, 9th June, there's are a few imperfections on the dress, abit of loose stitching but overall I am pleased with the dress and it looks beautiful on. I must admit I wouldn't have paid that price had I seen it in the shop but after reading the reviews I am so relieved. If… Read Full Review

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★☆☆☆☆

“NOT WHAT IT SAYS ON THE TIN ! ”

Written on: 08/06/2017 by fay12365 (1 review written)

Nothing like the Dress on the website !Very poor quality fancy dress made better in Tesco,S bought for my daughters prom ,had to buy another one ! Do not waste your time and money you wont get the dress you wanted all made in china not UK website Address based in woodgreen london check it out on google!!!! NOT A HAPPY CUSTOMER… Read Full Review

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★★★★☆

“Definately will use again”

Written on: 27/05/2017

Having read lots of negative reviews I was very concerned. However my daughter just loved the prom dress so much, I was prepared to take the gamble. It paid off thankfully. Yes it arrived in a plastic bag, but the quality is amazing and would have cost so much more in the UK. What do people expect for the price of these beautiful dresses? When ordering, measure twice and check with the sites measurements, read the small print as unless there is a fault with the garment there is a no refund… Read Full Review

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Happymoma's Comment

Written on: 27/05/2017

Couldn't comment on customer service as I didn't need to contact them

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★☆☆☆☆

“DO NOT BUY FROM HERE!”

Written on: 10/05/2017

Had the worst experience.. bought a dress for my formal. The dress looked nothing like the picture shown. Contacted them for a refund over a week ago and have had no reply. Worst customer service ever… Read Full Review

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★☆☆☆☆

“AVOID!!!!”

Written on: 02/05/2017 by AsaWoodard (1 review written)

I ordered a size 12 prom dress from Milly Bridal thinking that it was based in the UK which it isn't. The dress was not cheap and took almost 2 months to turn up. The dress itself is beautiful and is a good quality dress but it is definitely not a size 12 as it fits a size 8. They have completely refused to refund me even though this dress isn't what I ordered. Terrible company I'm going to have to try to sell it on myself so we can get another dress… Read Full Review

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★☆☆☆☆

“worst customer service ever!!!!!”

Written on: 07/04/2017 by lannieads (1 review written)

My daughter purchased her prom dress from Millybridal, the dress arrived in a plastic courier bag, no wrapping around the dress, however the dress was very well made. I have no issue with the dress itself. I do however have a massive issue with their customer service or lack of it. the dress was lovely but it did not suit my daughter at all, so I emailed Millybridal for a returns code, I have to date emailed them at least 15 times but still no reply. I am totally disgusted with this company… Read Full Review

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★☆☆☆☆

“Poor service & quality.”

Written on: 27/03/2017 by Keshawnh95 (1 review written)

My daughters dress was late coming,sent in a plastic bag & looks very cheap.I would not consider using this company.We purchased this as the site looked very good & we thought they were uk based.Getting any response after sales is not easy & it looks like it`s £120 wasted on a dress that looks like it cost a tenner to produce.A lot of the good reveiws on this site also seem very similar in there wording.In my opinion you are better going into a uk store don`t gamble your big day!!… Read Full Review

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★★★★☆

“Surprised”

Written on: 07/05/2016

I came across milly bridal in 2013 when I was looking for a wedding dress. I was amazed at what I seen, as I can see were many others, I found my perfect wedding dress, I called my partner and told him I had found my dress, we both decided I should get it, I selected the dress, colour and size and proceeded to pay, I was at my friends house at the time and remember saying, oh my gosh, I've just bought my wedding dress!!, I was so happy!!, after that I rung my partner back and told him the great… Read Full Review

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★☆☆☆☆

“Beware! ”

Written on: 28/12/2015 by Barry1949 (1 review written)

Beware of buying any dress available on this site. This company has promoted my wedding gown design as their own and as is using my photography without my permission whatsoever. As a business owner I am outraged by the copyright infringement and I can guarantee you will not be receiving the dress I have designed in any way shape or form. Beware!… Read Full Review

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Kathleen1234567890's Comment

Written on: 26/04/2017

do you selll the dresses that are pictured onthis website

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Kathleen1234567890's Comment

Written on: 26/04/2017

do you sell the dresses that are pictured on this website

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Kathleen1234567890's Comment

Written on: 26/04/2017

do you selll the dresses that are pictured onthis website

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★☆☆☆☆

“A terrible terrible company.”

Written on: 03/06/2015 by HallePenn1988 (1 review written)

Prom dress brought, looked lovely on the website. Checked we could return if it wasn't right - said we could, so went ahead. When it came, it was foul. Nylon, nothing really like the picture at all. Sad that we would have to pay the courier charge back, and find another one. Wrote to them to say we want to send it back. Got a reply saying we can't send it back! Suggested we try to sell it in UK! Nobody would buy it. Shocking and very sad that these people are ripping people of on their… Read Full Review

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Lisaben's Comment

Written on: 06/06/2015

The same thing has happened to us. I also bought a prom dress, feeling safe in the knowledge that the company advertise 30 day risk free returns. Now they are refusing to send a return address label. The dress material looks cheap and the fit on my daughter is all wrong. I've paid nearly £100 for this dress and its awful. This company is not trading fairly. Can anyone suggest how I could get my money back?

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★★★★★

“PERFECT”

Written on: 14/05/2015 by Kaiya1990 (1 review written)

I just received my prom dress and it is absolutely beautiful, just like the picture! ignore bad reviews it is a fantastic site and good quality :)… Read Full Review

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