Wrong colour wisteria ordered and sent dusty pink. Will not accept return and claim purple is now pink despite me sending the website pictures to show otherwise.

I bought a dress from this company and it was so badly made it was unwearable, I also paid £25 premium postage so I would have the dress in 6/8 days.I got it a month and a half later.I’m still in negotiations with them trying to get a refund but it’s not happening.after a lot of silly offers they are now offering 55% if I post it back TO CHINA .THIS IS NOT A UK COMPANY.I bought it through PAYPAL but for some reason they won’t stand by it either..DO NOT BUY ANYTHING FROM THEM. I genuinely thought it was a uk company, from now on I’ll be reading reviews.

I have ordered a dress back in March and never received the dress. Once I contacted them they never would email me back on time they claim they sent my refund back to a bank but they didn’t. The bank I had I canceled that account and they still said it’s my banks fault. It’s going on two months with no refund or even still not sending my dress. They claim they have no number or manager to speak with and basically claim all this is not on them. They are totally unprofessional and rude if you ask me. I will NEVER order from them and will tell people not to shop here.

They’re just bad. Like the quality the colour the sizing. Don’t do it

I have never been so outraged!. I bought a dress following Milly Bridals sizing for almost £100, it turned up far too small! Then when I enquired about returns they told me they wanted photos which I supplied. From the photos of their Ill fitting product they told me I HAD selected the wrong size! Essentially calling me fat. I wouldn’t have minded but I bought a size bigger than I normally wear for comfort and it was still way too small! They have NO returns policy whatsoever. They are they most un helpful company I have ever had the misfortune to deal with. Their emails are rude and abrasive, they deliberately distort their own T&C to make sure they don’t have to refund. I did not customise my dress to my particular dimensions yet they still claimed it was a ‘custom’ dress and refused to refund. Milly Bridal took my money and then had the audacity to insinuate that I don’t know my own size! I would NOT recommend their product, or terrible customer service. Don’t waste your money like I did because now I’m stuck with a dress I can’t wear. The dress also turned up looking nothing like the picture or description.

My daughter ordered a dress - without checking the reviews which she should have done as everyone seems to have experienced the same problem! She believed the company was based in the UK - the dress arrived. Its too small, and there was no returns info in the package (which (un)surprisingly came from China!). This automatically made me suspicious - you should be able to return a garment that doesn't fit! I am now in a battle trying to return the dress - they don't respond to emails, then want photos (the garment wasn't custom made so why on earth do they need photos?!). I havespent over £100 on the dress and am very unhappy!!!

Never come across a dress company that basically doesn't allow any returns unless their order was so wrong they've basically sent you a pair of trousers. DON'T ORDER THINKING YOU CAN RETURN THEM IN ANY WAY. Super disappointing, neither of the dresses fit at all (very obvious in the photo), and they won't let me refund it, but the sizing they put on their website is literally my size in every way so I'm incredibly upset with this service. I've never had a problem like this before with any dress company. Also can I say, the dresses were really UGLY, BADLY MADE, and CHEAP LOOKING in real life. Terrible experience, and a lot of money lost, wouldn't recommend at all!! There's another service that has the same system called JJsHouse, their service was great and let me return a dress that obviously didn't fit, so I would suggest looking at their site instead.

My daughter ordered a customized prom dress and it fits like a glove. Her other friends need to have regular dresses altered, but the milly Bridal prom dress fits perfect!!!!! So happy with the fabric, fit and color. Exceeded our expectation, especially for the price! You won't be disappointed with a dress from milly Bridal!

I ordered what I thought was a burgundy ball gown. Arrived late.. from china? Looked nothing like the photo, colour was bright red not burgundy. Material was cheap and didn't fit properly. Took a weeks battle of back and forth emails to get a partial refund, and I had to return the 'dress' back to china. Only buy from here if you'd like to waste some time and money.

Right for a start the dress was a complete different colour than to what I ordered and the sizing was huge, it was so expensive for what I received. It was apauling. The material was cheap and nasty. I do not under any circumstances recommend this page to any one! MILLY BRIDAL IS RUBBISH! However the website was in good shape and had a lot of help and dresses looked good but they don’t come out like there meant to.Right for a start the dress was a complete different colour than to what I ordered and the sizing was huge, it was so expensive for what I received. It was apauling. The material was cheap and nasty. I do not under any circumstances recommend this page to any one! MILLY BRIDAL IS RUBBISH! However the website was in good shape and had a lot of help and dresses looked good but they don’t come out like there meant to.

I ordered my daughter's prom dress from this site, and my experience has been terrible. The colour of the dress looked nothing like the website photographs. I ordered burgundy, and received a bright dress. Two months on, I am still getting them to accept the return of the dress. I have received one excuse after the other for not accepting the return, which is completely against consumer laws. I would recommend anyone thinking of ordering there to not go ahead. It will only lead to disappointment and ongoing battle to get the refund you are entitled to.

I ordered a prom dress for my daughter- It arrived 2 weeks late, when I emailed them they told me to be patient! Quality is awful and its not as described on website-I sent photos to show its faulty and they have refused a refund. I can only get a refund if I return the dress CHINA ( I thought I had purchased the dress from London-as per google!) If I return the dress to china they will still only offer a 40% refund- The postage will cost me £15/20 Their customer service is shocking. The payment method on their invoice to me is PAYPAL. I paid by debit card - Please do not buy from this china based company - they are conning people of their hard earn money. I have contacted the bank and I am try to get a chargeback - I Hope everyone who has been treated this way gets their money back. And I urge everyone to stay away from this awful company.

Do not buy from this company, I ordered a made to measure simple cowl neck prom dress for my daughter, what I got was a dress with a pleated, padded bodice that did not suit my daughter at all. You cannot get through on the phone (they do not answer) so I have been emailing. They are rude and refuse to acknowledge that the bodice of the dress is nothing like the image in the catalogue! I have sent numerous emails but they are adamant that the dresses are the same!!! Do not buy from this company. I'm in the process of trying to get a refund but I don't hold much hope.

Size 18 order for my daughter who is a 16 tops, Did all the measurements and checked size guides !! The dress fits her fantastic on the bottom but the bodice top would not fit a size 12. I tried this dress on I’m a 12 we still could not do it up . The size of the dress is totally wrong to the guide. when I have called /emailed I have nothing but rudeness , bye another dress, have it taylored. Don’t waist money on dresses from here huge disappointment and disgusting customer service

They did not send an acknowledgenent of order, the first I Knew it was not made in U.K. Was when I saw it on statement and I had paid foreign exchange fees on the transaction! I checked to see what happens if size or colouring wasn't right before order and they replied that I would get a full refund, but guess what they are not interested!!! I have shown them pics of my daughter in the dress, if she was about 7 and a half foot tall and was getting married and stuffed the bodice with socks it might work!! Dress pic was silver, dress sent white!! £165 spent, daughter upset and NO REFUND!! No money to buy another dress! This site needs to be closed down, DO NOT buy from it!!!!!!!!!

Do not buy from this company, they have supplied a dress far too small and are refusing to change it or refund it. The dress is 2 inches off what it should be on the waste. Yet they still insist it’s correct despite my evidence to the contrary. Avoid at all cost!!!

DO NOT BUY FROM HERE. NOT A UK COMPANY AS ADVERTISED. AFTER REALISING THIS WAS NOT A GREAT WEBSITE I HAVE HAD TO BUY ANOTHER DRESS PLEASE STAY AWAY AND SPEND YOUR MONEY IN A REPUTABLE DRESS SHOP OVER £200 DOWN NO DRESS FROM THEM AND CAN NOT GET A REFUND

Disgusting customer service the dress I received is a joke looks nothing like the picture, and the damn place in china so hard to get ahold of an actual person to talk to or negotiate... I’m stuck with a 300 garbage piece of cloths and can’t return it

I cannot stress enough how you should avoid this company! The dress arrived 2 weeks late, the bodice was a different shade to the skirt, the bra cups were very visible, the flesh mesh at the front was baggy and with 2 separate layers was extremely noticeable, plus it was too long despite giving accurate measurements. It was a poor and cheap copy of the dress I ordered from on the website. They sent many emails showing the ‘real’ dress in an attempt to prove it was the same as the photo, but only proved my issues to be correct. Then they just ignored all this and said ‘cannot return or refund’. I am getting a charge back from my credit card company as by law this is ‘significantly not as descibed’, the customised measurements excuse they use is irrelevant in this situation. AVOID AVOID AVOID