The Nespresso Club Reviews

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The Nespresso Club

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Latest Reviews

★☆☆☆☆

“Worst delivery service in UK”

Written on: 11/07/2018 by MeenaK (1 review written)

Having ordered online for capsules some 20 odd times; Nespresso were on all occasions unable to deliver within the allocated time slot. Nespresso are absolutly awful. A disgrace that Nespresso advertised a service they can not deliver. DO NOT BOTHER TO ORDER SAME DAY... WASTE OF TIME I am starting a petition and have contacted trading standards. I will work to ensure Nespresso are exposed for a service they are NOT ABLE TO DELIVER… Read Full Review

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★☆☆☆☆

“Terrible customer service!”

Written on: 21/05/2017 by NT80 (1 review written)

I bought a nespresso machine on the basis of the promotional offer of £75 off coffee pods. After registering membership, I never got the promotion despite chasing it many times with customer services who on both occasions (two particular agents) have been uninspiring, unhelpful & basically useless. I'm so unhappy with Nespresso's customer service and experience. I will be selling the darn machine - a source of great resentment and disappointment as I've been unable to enjoy the much awaited… Read Full Review

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★☆☆☆☆

“Worst customer service ever.”

Written on: 27/10/2016 by 247Nelson (1 review written)

Just a joke! They eventually answer the phone, you spend over an hour while they try to talk you through mending the machine with frequent "I will just put you on hold", as they clearly haven't a clue what they are doing. This was one week ago and we waited in all morning for the machine to be collected, but needless to say it wasn't. They booked it in for the wrong week! They have missed the deadline for tomorrow, so now we are looking at the day after tomorrow and staying in all day again… Read Full Review

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★☆☆☆☆

“Very expensive and difficult to order”

Written on: 13/07/2016 by teresa howell (5 reviews written)

I downloaded the app to make it easier to order the capsules. It's a terrible app and took me ages to eventually order the coffee. The delivery charge is excessive and the capsules are a ridiculous price! No wonder the machines are so cheap! I would not recommend this machine to anyone… Read Full Review

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★☆☆☆☆

“Failed delivery no refund”

Written on: 05/12/2015 by luTorres1947 (1 review written)

I have been over a year as a member Nespresso Club, but my last order it was a disaster. They failed to deliver couldn't find my address which never changed After calling customer service and explain they re order and again no delivery, tiered of waiting ask for refund Nespresso failed to give refund after a month I am still sending emails and calling customer service, but it is terrible I don't know when I will have my money back??!!!!… Read Full Review

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★☆☆☆☆

“Ordering More Product? Impossible!!!”

Written on: 14/11/2015 by Rocco369 (1 review written)

I have read some of the reviews and found that I am not alone! I have not had a problem with my machine and I really like it. I guess I am lucky that it works. My problem is with getting on line to order more capsules! It is ridiculous! I can't log in to even PLACE the order! I have reset my password...NOPE! SO, I have a lovely machine and have no coffee! While I am at it: I find it ridiculous that I cannot order the number of sleeves that I want! Why is product not placed in stores where… Read Full Review

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★☆☆☆☆

“Machine never worked after 5 cups of coffee & 12...”

Written on: 18/07/2015 by Amanic383 (1 review written)

Bought this seemingly great machine at an upscale department store with a Nespresso section. Managed to make 5 cups out of 12 capsules. The others just smashed in the machine! Nespresso said take it to the store as it was less than 14 days old. The store said send it to Nespresso. Nespresso again said that it would cost 125 dollars to fix and that it had no warranty, because it was exported(!!!!) (NO WORLD_WIDE WARRANTY???!!!!!) So the machine COSTS 125 dollars, so it is junk. I will look for… Read Full Review

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★☆☆☆☆

“Recycling is a joke”

Written on: 05/06/2015 by nednoodle (1 review written)

I get the impression that Nespresso only offer recycling to tick some corporate sustainability box. Every time I have ordered I have asked for a recycling collection and every time they have forgotten so I have had to remind them. There is no option to email them so u have to spend ages on the phone or online chat just to re-request it. This time they failed to collect again so I have requested a collection again and yet again they have failed. The pods r extremely unenironmentally friendly but… Read Full Review

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★★★★★

“Customer service great”

Written on: 18/04/2015 by Putnam182 (1 review written)

I was so impressed by customer services for Nespresso I felt it deserved comment. Having a fault on our machine, which I hasten to add we love and use daily, I contacted customer service. Over the phone I had to carry out a few simple tests with her and she felt the fault was with the milk despenser. She offered to send out a new one, plus a de-scaling kit and if this did not sort it out I was asked to call straight back so they could re-evaluate. I got the new part the next day along with de… Read Full Review

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★☆☆☆☆

“Terrible customer service”

Written on: 22/03/2015 by Robyn01 (1 review written)

I recently placed a Nespresso capsule order using the Nespresso app, which was shipped to the wrong address (my order confirmation shows that I correctly entered my delivery address). I was then advised by a customer service representative that, although this appeared to be due to an issue with the app, Nespresso would not be reshipping my order or providing a refund because someone at the incorrect address had signed for the delivery! I was told that my options were to either: 1. hope that… Read Full Review

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★☆☆☆☆

“Bunch of Amateurs”

Written on: 26/01/2015 by Abraxas33 (2 reviews written)

Coffee and machines are fine but.... they make you jump through loads of hoops to claim your £75 gift (3 x £25 off your first orders). I did persevere and was rewarded with an email to say my account had been credited with the first £25... only my account was not credited. I phoned and they apologised and said a bunch of emails had gone out before the credits had been applied. When asked when I was likely to get the credit I was told within 28 days. Just been to Waitrose where they sell an… Read Full Review

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★☆☆☆☆

“Terrible service”

Written on: 10/12/2014 by PeteWestSussex (1 review written)

Ordered as usual but no delivery after 4 days so e-mailed them. Got a call back saying that the driver could not find me? Despite the same address they always deliver to. This is the same driver who REFUSES to collect the empty capsules. Promised delivery the next day which didn't happen. Called again promised delivery before noon, nothing. Called again promised a call back that evening, nothing. Called again systems are down and told TO CALL THEM BACK. Just driven to Lidles and bought theirs… Read Full Review

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★☆☆☆☆

“Failed delivery ”

Written on: 06/12/2014 by AllysonYork329 (1 review written)

Placed coffee order last week,phoned 3 times and was told it's on its way. No parcel received with no explanation provided by customer service. I had to cancel the order… Read Full Review

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★☆☆☆☆

“Failed delivery”

Written on: 13/11/2014 by Elaine1966 (1 review written)

I placed an order last Friday. Today I phoned nespresso customer services to chase the order as it had not yet been delivered. I was told the order was on hold as one of my items was out of stock, I was put on hold and was then told the missing item was discontinued,therefore if I hadn't phoned the order would not have been dispatched. To add to this I was told they had to refund my £60 but it would take 28 days and they would raise a new order and take a further £60 out of my account… Read Full Review

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★☆☆☆☆

“Nothing professional or excellent about this company”

Written on: 22/08/2014 by CaseyHanna251 (1 review written)

Trying to purchase a new machine as old one has broken and believe it or not I can not do on the phone - they get someone to call you back. Great if that happens....Waiting in limbo for the call to sell me a machine! Spoke to team leader - waste of time. … Read Full Review

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★☆☆☆☆

“Continued missing deliveries and pathetic courier”

Written on: 05/08/2014 by xtSchwartz297 (1 review written)

I order in excess of 1000 capsules from these idiots monthly and since last December they have only managed to deliver four out of seven deliveries correctly. If it wasn't there new warehouse screwing up it was their third rate courier Yodel. I have been in regular contact with them and now I have taken it to the Nestle MD they haven't bothered to reply. So obviously my order is insignificant. Well do youselves a favour don't give the unprofessional idiots your money. BTW it was the CEO of… Read Full Review

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★☆☆☆☆

“£40 gift card is nothing more than a headline grabber”

Written on: 18/06/2014 by A1moriarty (1 review written)

I bought one of their machines and was hooked in by their £40 card offer. Don't go for it, it''s a hell of a process to actually get them to part with it. They will tell you that you claim online but their system doesn't work. They run you round in circles until you give up. I phoned their customer service several times and have been basically fobbed off. The last time I called I was cynical and their response was to be rude. Stay away from this whole Nespresso thing, go bean to cup. I also… Read Full Review

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Diesel8300's Response to A1moriarty's Review

Written on: 09/08/2014

Bean to cup is messy and unless you have half an hour to clean everything up afterwards I recommend you go nespresso, I joined the club and have never looked back once in 7 years.. Not a bad case of poor customer service once! I brought the machine from nespresso themselves and was pleasantly surprised to receive my £70 gift card straight away!!!! Fab

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★☆☆☆☆

“Back again”

Written on: 26/05/2014 by Wagner265 (1 review written)

Nespresso has the worst customer service ever! Less than a year ago our machine crapped out and I had to fight with "The Club" to try and find a place where I could buy a replacement machine. Thankfully a search of the internet provided what their own customer service department refused to provide....a local retailer that supplied machines. I paid full price for a replacement and here I am 9 months later with a machine that won't power on. I take it to the only retail location in B.C. ( located… Read Full Review

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★☆☆☆☆

“absolutley nothing works n their website. you can...”

Written on: 21/05/2014 by Millssd110 (1 review written)

absolutley nothing works n their website. you can upload picture of reciept to claim £40 gift card as promised at purchase. countless obstacles and server errors on the website make it impossibe to do anythin… Read Full Review

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★★☆☆☆

“All glitz, little substance...”

Written on: 12/05/2014 by PeterH63. (1 review written)

Glitzy stores. Excellent staff and sometimes a door-person to greet you. Great coffee. A fast mail dispatch service. Good huh? A test of a good company though is when things go wrong. Here Nespresso fails dismally. The sent me the wrong order. I rang their hotline and was instructed to send the coffee back. Only then would I get my order... What?? I am a member of your 'club'. I order a lot of coffee. You are spending millions on your stores. You can't wait for the return of $80 worth of… Read Full Review

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