now had enough and have left for Tesco(02) Originally 5star service If I get a signal I'll give it 1 !!

I READ A PREVIOUS REVUE, THAT SOMEONE HAD BEEN WAITING A WEEK FOR SIM TRANSFER ..... " I WAITED 7 WEEKS .... YES YOU READ RIGHT 7 WEEKS. I MUST HAVE RANG THEM ON THE LANDLINE AT LEAST 18 TIMES, ONLY TO BE TOLD IN A ROUND ABOUT WAY, THEY'DE SCREWED UP AND LOST MY PAC CODE IT WAS IN LIMBO, THEY DIDN'T HAVE IT ON THEIR SYSTEM, NOT DID T MOBILE THE PREVIOUS PROVIDERS BECAUSE EE HAD APPLIED FOR IT .... ABSOLUTE FLAMING NIGHTMARE, NEVER GOT THIS PROBLEM WITH T MOBILE. I MIGRATED TO ASDA T MOBILE FROM ORANGE, AND WAS UP AND RUNNING WITHIN 2 HOURS .... TONIGHT TRIED TO CONTACT 2732 TO CHECK MY BALANCE, ABSOLUTE ZIP, NO ANNOUNCEMENT, NO ONE TO SPEAK TO, JUST SILENCE ... ASDA YOU'VE DROPPED A MAJOR CLANGER, AND USLESS YOU GET YOUR BACKSIDE IN GEAR, I'LL BE MOVING PRONTO ... ATTRACTIVE PRICES ARE ONE THING, BUT AS MUCH USE AS A CHOCOLATE FIREGUARD IF THE SERVICE IS NEITHER USE, NOR ORNAMENT.

It took a while to get the sim card sent in the first place, and once inserted and the number ported over I find that I cannot text any 4 or 5 digit text numbers so I can't enter competition, respond to marketing texts, donate to charities or report spam texts to 7726 as suggested by the information commissioner. The helpline staff at asda don't seem to know why and the problem is not dealt with in the FAQs on the website. The only thing to be said for the service is the price and I suppose you get what you pay for (not much)

Got my new sim last week and everything worked fine. Then on Saturday, I couldn't make outgoing calls or send texts. Tried customer services, but gave up after 30 minutes on hold. Tried my old ASDA sim in another phone and it still worked. Rang the old ASDA mobile customer services and was told to try the EE customer number at 8am when they opened. Today I actually got through after only 5 minutes on hold. Turns out that the problems are due to my old number being transferred over. This can cause problems such as not being able to receive texts or make calls. I was told that it should be sorted within 48 hrs. If this is the problem then surely it should be mentioned on the FAQ section of the website in the number transfer section. I was happy with the service I got today but find that the total lack of info on the website and the problems I and many others have had getting through to customer services totally unacceptable. Hopefully I will get normal service back in a day or two. If not then I will be switching to someone else.

Just try to get customer services, long ques, and then they hang up.
I had a number barred because phone lost.
Phone found.
It's still barred 10 days after requesting a re-enable, and many phone calls to customer service.

Altough the ASDA pay as you go is cheap to call out it is more expensive for friends when friends call you.

I got an Asda mobile sim about 6 months ago, and after being with orange for ages was amazed how cheap asda was, as well as the great signal I had everywhere. However, over the past few weeks I realised that I wasn't receiving a considerable number of texts (and who knows what else), especially from numbers I don't have regular contact with, very frustrating...having had this doubt I've decided to change network and pay a little bit more knowing that I will be contactable. After all it's the most basic function of a phone operator to actually receive your calls and messages.