LV= Liverpool Victoria Pet Insurance Reviews

★★★☆☆
3.1 / 5
47% of users recommend this
  • Customer service

  • Value For Money

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LV= Liverpool Victoria Pet Insurance

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Latest Reviews

★★☆☆☆

“Takes months”

Written on: 14/10/2016 by McClure265 (1 review written)

Really stressful experience. As a first time customer, they need to track down your pets medical history before paying you, but they don't bother. I rang up five or six times over the course of a few months, and every time they said they would get right on it. Three months later I insisted they get the medical history while I was actively on the phone to them. That's done now, but I haven't even started the actual claim process yet!! I had to borrow and nearly bankrupt my friends just to keep… Read Full Review

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★☆☆☆☆

“Drive you to despair...”

Written on: 19/05/2016 by Brenti205 (1 review written)

Absolutely do NOT use this insurer. Nobody seems to know what they are doing. They sit on claims for an eternity and just when you have been assured your claim is being assessed, lo and behold you receive another text to say there is missing information. When you call to find out what the problem is, you realise you have already provided this piece of information three to four times and the person at the other end of the phone agrees when he/she reads the notes - yet they are still asking you… Read Full Review

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★☆☆☆☆

“WASTE OF SPACE. UNPROFESSIONAL .AVOID AT ALL COSTS”

Written on: 29/10/2015

This company cancelled my mother in laws insurance with no reason,and did not tell her,she only found out when her dog had an accident and became paralysed, she rang needing scans and surgery for him .They promised numerous times that they may reinstate the insurance as it was their mistake and the bank confirmed the direct debit was still open they just stopped taking the monthly payments, after a week of not getting calls back or a decision when she rings daily, her dog is still laying… Read Full Review

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★★★★★

“Peace of mind at a reasonable price”

Written on: 01/08/2015 by Bikerbob100 (1 review written)

I had my elderly Leonberger insured with LV. 1st - they were the only company that would insure him. 2nd - sadly I did have to claim, twice in fact, and there were absolutely no quibbles. It wasn't cheap, but then neither was his treatment so I can say in the long run it was value for money but mot importantly, peace of mind. I now have 2 puppies and I have taken out insurance with LV for both and received a significant discount for multipets plus another discount for having my car insurance… Read Full Review

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★☆☆☆☆

“Waste off time”

Written on: 03/08/2014 by Malone170 (1 review written)

Try to clam got the run around Saying not got any info Asked about a clam Would not pay out said due to illness From before that never ever clamed Steer clear off them Use tescos… Read Full Review

Jacqueline10's Comment

Written on: 23/12/2015

Wouldn't recommend tesco it's a rip off, once your pet is over 7yrs they hammer you

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★★★☆☆

“Disappointing”

Written on: 21/06/2014

My dog was insured with them for 2 years. I initially chose them based on reviews and reasonable monthly cost. This was misleading as after first year premium went up, so should have gone with lifetime cover with another insurer based on 2nd years premium. Had to stay with them second year as cover was still valid for conditions I had claimed for. Only saved for one year and wasn't worth it in long run. Made 3 claims and they paid up within a couple of weeks. I was pleased with the claims… Read Full Review

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★☆☆☆☆

“policy not worth the paper it's written on.”

Written on: 22/04/2014 by Rodneyk121 (1 review written)

Did not pay for op on dog as he had not injured himself after I phoned LV to check he was covered. Vet said they were a nightmare to deal with… Read Full Review

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★☆☆☆☆

“Good for young dogs but avoid for older dogs”

Written on: 03/04/2014 by Jetsmum (1 review written)

Good insurance until you pet gets old then - policy doubles in price from 250 a year to 500 Needless to say cancelled… Read Full Review

Jacqueline10's Response to Jetsmum's Review

Written on: 23/12/2015

Had that with tesco they more than 10 times it, was hoping this would b better been insured with them for 3 yrs now though had a couple of claims they settled no problem policy hasn't gone up that much either, and found customer service good

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★☆☆☆☆

“WHY SUCH A LARGE INCREASE ?”

Written on: 15/03/2014 by IsaiasMalone (1 review written)

I took out LV premier cover in February 2013 to cover our 15 month old cat. Despite not having any claims this years renewal price was nigh on 20% higher which I thought was excessive in the current financial climate. I pointed this out to them but to no avail. To reduce the cost I decided to go with their lower level of cover. I was then shocked to find that they class this as a new policy, and as such it would be subject to the standard 14 day no cover clause. This really annoyed me so I… Read Full Review

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★★★★★

“LV PET INS Really Good So Far”

Written on: 01/01/2014

I only had this insurance for a year for a very competitive price then my dog had cruciate leg injury, customer service excellent, paid out promptly for specialist surgery. My other dogs insurance hammered me after a small claim, LV say it goes on breed not claim also they compare vet bills if a vet overcharges to much they query the bill and may not pay it if all pet Insurances do this it may keep premiums down… Read Full Review

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★★★★★

“Excellent Hassle Free Service ”

Written on: 25/09/2012

I took out the basic LV 'Essential' policy for my little cross breed of unknown parentage other than 'real cute'. No history for the dog, she was originally a resuce and approx 5 years old when I inherited her following the sudden death of her owner. She's now 8 years old and over the last year has suffered from a distressing digestive complaint. Local vet investigated to best of ability and LV promptly paid for said investigations and treatment. Unfortunately the condition worsened and… Read Full Review

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★★★★★

“LV Pet insurance - brilliant”

Written on: 10/08/2012 by Nosilac (1 review written)

After having problems with our previous pet insurance, got a quote from LV and took out insurance in November 2010 for our then 8 year old labrador. June 2012 she developed what turned out to be inflammatory disease of the brain and was admitted as an emergency case to Glasgow Vet School. Her stay there + all the scans (MRI etc) and drugs along with our own vet bills and ongoing treatment with steroids have amounted to over £3000. LV have processed the claims from ourselves and the vet… Read Full Review

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★★★★★

“Iam very happy with L&V Pet insurance”

Written on: 16/01/2012 by tomboy (1 review written)

I insured my puppy with L&V in august 2011 but sadly my little boy of 13 months became ill. He was treated by my Vet but after 3 days his condition became worse, and we was referred to the animal hospital in nemarket suffolk where he had chemo treatment for a tumour in his spinal cord after 3 days after his treatment we took him home but within a week his condition worsend and he had to be put to sleep we claimed in nov and the animal health bill of £2,600 was paid to them and this jan 2012 I… Read Full Review

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★★★★★

“L & V pet insurance”

Written on: 05/12/2011

I took out insurance with L & V for my two dogs as they were good value for money as premiums were so high with other insurers. Four months along my older pet became ill with a life threatening blood disorder and it was touch and go. She was an inpatient for 5 days and needed lots of treatment. Thank goodness for insurance as the bill was very high although the vets were fantastic and fought to save her. She is now recovering in spite of the odds and L & V have paid me up to date without a… Read Full Review

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★★★★★

“I recently made a claim when my dog injured his leg,...”

Written on: 16/10/2009

I recently made a claim when my dog injured his leg, once LV had received my forms one from an emergency vet and one from his own vet, I had both cheques within the week. I found them to be very quick and efficient and helpful when I phoned to check that they had the forms, and I am very impressed with the speed that they processed the claims… Read Full Review

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