Phoenix Life Insurance Reviews - www.phoenixlife.co.uk

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Latest Reviews

★☆☆☆☆

“Stalling”

Written on: 26/10/2017 by carolpeters007 (1 review written)

My father in law died on 17th Sept 2017 and to date, 26/10/17 still have not been paid out, everytime I ring there is excuses, I was told it would all be completed by close of business on the 24th Oct and nothing! Have rung them again to be told the same thing, "being processed"! I have the funeral directors to pay and other bills and all this company does is stall and give you excuses, I would avoid… Read Full Review

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★☆☆☆☆

“total unhelpfull inconsiderate and abusive staff ”

Written on: 20/10/2017 by barnsleylad (1 review written)

total unhelpfull inconsiderate and abusive staff … Read Full Review

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★☆☆☆☆

“Absolutely Disgusting Treatment”

Written on: 14/10/2017 by JoanneChadwick (1 review written)

Recently my grandmother passed away at the grand age of 105. My mother took out a life insurance in the late 80's with Pearl Insurance (who she had numerous policies with & completely trusted). My mother who is 81yrs of age is distressed by this companies treatment. She has given them every copy document requested but now they insist on original documentation!!! Other family members have been paid out instantly from other reputable companies. My parents had been with Pearl Insurance for over 50… Read Full Review

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★☆☆☆☆

“I can not believe they are still allowed to trade!”

Written on: 03/07/2017

I am in the midst of another nightmare caused by this company.I turned to this website just to convince myself this company was actually for real.After reading review after review im relly quite pleased to know its n not just me! My pension withdrawal case is stiil ongoing. My first contact with the company was 9th may 2017. I was told my fund was £16000.After numerous telephone calls to cash my fund, i receive a pension option pack with a value of the said £16000. Ring to say yes please go… Read Full Review

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★☆☆☆☆

“Waste of Money”

Written on: 26/06/2017 by motionmusic36 (1 review written)

Having paid into an income protection policy since 1998, it was only last November that I became ill enough to actually need to use the policy. All of the paperwork came promptly enough, and then ....wait, and wait, More questions, paperwork requests, interpretations of my illness, ...were the 2 sets of questionnaires completed by my GP not enough ? More personal questions. When i reply again, I also add my frustration to the length of time this is taking, now 4 months without a penny, another… Read Full Review

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★☆☆☆☆

“Immoral Policies, Lack Customer Care”

Written on: 22/05/2017 by Jack160 (1 review written)

My mother had four separate Senior Security Plans that she took out from 1993 to 2000 with Cornhill Life. Paying in a total of £8,937.00 until she died last month and I received £4,440.00, the amount that policies stated would be paid out. When mum was struggling financially I rang Phoenix and asked if these policies could be surrendered or frozen as the pay in had far exceeded the pay out sum. Of course their answer was NO. This I had to accept as that is what mum had agreed in signing the… Read Full Review

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★☆☆☆☆

“Heartless”

Written on: 20/05/2017 by Rexk1978 (1 review written)

Been waiting over a month and still no signs of being paid out on my late fathers death policy.To be fair I would not really call it a policy more like daylight robbery by these incompetent robbing b's.If you want passed from pillar to post and paid I say paid, maybe not right wording a lot less than you pay in and a whole lot of grief, this is the company for you,if not open a similar policy with the co-op get three times what you payed in and have cheque in two days… Read Full Review

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★☆☆☆☆

“Incompetent shower”

Written on: 16/05/2017 by Eric2017 (1 review written)

Am sole surviving trustee of two plans taken out by a friend who died 15 months ago. Submitted forms and backing documents correctly in Feb this year , acknowledged by them after two weeks addressed to Mrs (I am a Mr); alarm bells should have started ringing then. Insisted on sending letters to solicitor dealing with remainder of estate not me despite the acknowledgement coming to my home address..... Forms so called sent not received, long delays in responding; asking for the same form… Read Full Review

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★☆☆☆☆

“nightmare trying to release funds”

Written on: 24/02/2017 by Seamus448 (1 review written)

Had an endowment policy which matured on 1/2 being told it will be 28/2 before funds released.Tried to place blame on RBS to whom policy was assigned but their claims did not stack up and it just appeared that the plan is to hold on to my funds for as long as possible which when you consider how many policies will be maturing in any given year will net them substantial profits.Personally would not touch this company with a barge pole… Read Full Review

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★☆☆☆☆

“Warning! Don't eve n think about dealing with...”

Written on: 08/02/2017 by 119Woodruff (1 review written)

Pay attention to this review and all the other reviews. DO NOT INVEST ANY MONEY IN THIS COMPANY IF YOU HAVE MONEY INVESTED MOVE IT RIGHT AWAY. I had a pension sharing order from the court in September 2016 I still have no money in my account and the so called "customer care clowns". Have not got a clue where it is and why it's not there. ! I have been insulted be-littled made to feel inadequate upset anxious and I have ended in tears after most of the conversations I've had with this… Read Full Review

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★☆☆☆☆

“Trying to get money out of a stone”

Written on: 03/01/2017 by JudyN33 (1 review written)

I lost my father in October 2016, I am sole heir and executor of his will (being an only child and only remaining living relative). For my sins I got married after my Dad made his will, I got married in Denmark. My marriage certificate is in Danish, I have had this verified by a solicitor but NO that still isn't good enough for them. They now want it translated by the Danish Embassy who infact DO NOT do translations. I would never ever recommend this company, I need the money for the… Read Full Review

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Angeldad's Response to JudyN33's Review

Written on: 28/04/2017

I lost my father in 2014 and he had signed paper work to say he was divorced and he passed away 18 years after the divorce, they have refused to give me a y paper work on my dads pension saying it died with him, been told he had life time annuity then it was a five year annuity and then told we should just take there word in what kind of policy it was, I have been told so many lies and I just want copies of his pension plan as we don't have anything confirming what type the policy was, its now 2017 and I'm no further forward so going to have to get legal now, I can't grieve properly and this company is a sham. Hope you get answers soon x

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★☆☆☆☆

“Disgusted ”

Written on: 19/12/2016 by MakenaDrew145 (1 review written)

God help anyone claiming who has lossed a loved one.... pathetic stalling, and deliberate attempts not to pay out, making excusses, lie on phone. And for twice as much insurance cover LV paid out within 5 days without any death certificate or ID... Phonix your a disgrace… Read Full Review

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Paulinemorgan's Comment

Written on: 11/01/2017

Totally agree, the same happened to me. What really upsets me, my Mother was trying to provide for her funeral costs, she paid in over £2,900 and was paid out £1000. They also stalled for 7 weeks. Liverpool Victoria and the Co-open paid out within a couple of days, and paid interest, one policy was 99 years old and all I had was a reference number. My Mother struggled to pay the premiums, thinking she was helping us. I am disgusted with the company, they should be exposed.

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★★★★☆

“Personal Pension Fund”

Written on: 15/12/2016 by GaryJohns (1 review written)

Having decided to cash in my personal pension upon reaching 55 I was somewhat shocked by the reviews that I read on here about peoples' experiences, so having now gone through this process myself I felt that I should describe my own dealings with Phoenix Life. I would first wish to mention that my lump sum fund was originally placed with Scottish Mutual in 1994. Between then and 2013 the value of the fund had approximately doubled in value. Between 2013 and 2016 the fund had approximately… Read Full Review

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★☆☆☆☆

“Unable to Cancel Life Insurance Policy”

Written on: 26/11/2016 by Pedro279 (1 review written)

My husband passed away in July 2015 and we cancelled a life policy in August 2015 for my daughter and son. Despite this they have asked for the money until August 2016. Seems they don't receive or acknowledge letters or my calls. Out of my good will, I have paid the past year of payments. After seeing these reviews, I will finally put a stop to this in a hard way… Read Full Review

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★☆☆☆☆

“Grans life insurance policy ”

Written on: 24/11/2016 by thSampson3 (1 review written)

My Gran sadly passed away in September. I phoned about her claim as we need to pay some final bills for her. They have taken over a month to sort it but today I didn't pass their Spanish inquisition and was told they couldn't even put me through as I had failed to ask Gran before she died ... what actual date did she take out her policy ??? After all these questions I was reduced to tears… Read Full Review

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Paulinemorgan's Comment

Written on: 11/01/2017

I wouldn't touch them with a barge pole,

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★☆☆☆☆

“Bad beyond words”

Written on: 05/11/2016 by Ragdoll1127 (1 review written)

I have been trying for 6 months to get a lump sum. My wife and I left England 22 years ago because were we live and work the money is relevant it just belongs to us. If we don't receive our pension in the next couple of days I'm going to take legal action against them. fortunately I'm in a position to do that… Read Full Review

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Fgardiner's Response to Ragdoll1127's Review

Written on: 28/11/2016

write to the ombudsman I have the same problems they will investigate it for you

there seems to be a way of messing customers about they will.

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★☆☆☆☆

“Aggressive Lying Telephone Advisors”

Written on: 28/10/2016

My policy is due to pay out in 1 week , over £50 on telephone calls in the last month to them and I still don't have my options pack , so I don't expect to see my pension money anytime soon , I am retired due to having a stroke I need my money . The telephone advisors are rubbish they lie to you are very aggressive and rude , one even said if I die my wife won't get my pension as that's how insurances work , insurance ?????? I paid my money into a pension , who the heck are they employing !!!!… Read Full Review

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★☆☆☆☆

“cashing in a policy”

Written on: 19/09/2016 by acottage98 (1 review written)

Well its at least 5 weeks now since we were told that we would be paid via BACs transfer we were told that the payment had gone missing in the ether and couldn't trace it!!! a week or so later were told that a payment via cheque would be issued it never arrived. on calling them again found out that had been cancelled as they could trace where the BACs transfer went, blaming their bank Santandar that they were having problems with, well still waiting for the payment some how i am going to be… Read Full Review

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Tillybaby's Response to acottage98's Review

Written on: 13/10/2016

This is more or less the same as what's happened to me. I wanted to cash in an extremely small amount and filled in all the relevant paperwork in August. Phoned them this week to see where the money was and said that I would have to fill in the same paperwork, the advisor then said I had to send my birth certificate and a bank statement, when I asked why I hadn't been asked for these before I was told they never got round to it. Disgusting

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Fgardiner's reply to Tillybaby's Comment

Written on: 28/11/2016

contact the ombudsman in London I have they need to act and you should be entitled to 8% a day approx. for the value of your policy and time waiting. I appear to to be in the same position.

inform them and build a profile on this company.

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Fgardiner's Response to acottage98's Review

Written on: 28/11/2016

In the same position told al my untruth statements and they could not fix a technical issue and would not send a cheque or bacs transfers as agreed. I have informed the ombudsman in London . You must report this to them I have .

this company are bad

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★☆☆☆☆

“pension”

Written on: 15/08/2016 by TommyMcGregor (1 review written)

I have been given the runaround by these people for months now.I am tired of going round in circles trying to get my pension.Spending hours on the phone is no fun!They appear to be doing their damdest to hang on to MY money.I will be complaining in writing but they will probably ignore it… Read Full Review

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Fgardiner's Comment

Written on: 28/11/2016

same old same old storey according to reviews here and on other sites over 5000 complaints in first 6 months, Take the matter to the ombudsman FCA in London they will look into it, or open a small debt courts case adding on cost to claim. This outfit are not a good company. I have had the run around for the past few months and my frustration is now anger due to their deliberate avoidance to pay out what is due. staff are not helpful and misleading ....

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★☆☆☆☆

“Arrogant and petty”

Written on: 23/07/2016 by coronaryman (2 reviews written)

I have had a policy originally with Pearl and now with this bunch of fools for many years. I moved house in 2014 and immediately filled in their change of address form on their website. In late 2015 I had a letter saying they had used a private investigator to find me and I needed to contact them to verify who I was. I responded immediately and included a copy of the change of address form which I had thankfully kept. Another letter arrived stating exactly the same as the first but not even… Read Full Review

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