Phoenix Life Insurance Reviews - www.phoenixlife.co.uk

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Latest Reviews

★☆☆☆☆

“This company should not be allowed near money,...”

Written on: 29/09/2021

Phoenix Life is the absolute worst company I’ve EVER dealt with in my life. Trying to get your pension out of them is like trying to get blood out of a stone. When you initially request it, they will send you a pack out. When you send your completed forms back you then have to chase them again. They then send you more info requests, you return their next questionnaire, then have to chase them again. They will then ask you to fill out a form stating that you DO actually want your pension…… Read Full Review

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★☆☆☆☆

“Phoenix Life does not know what customer services is”

Written on: 12/08/2021 by elDromo (7 reviews written)

I recently moved home, and tried to inform them. First, I downloaded and filled in their change of address form. They wrote back asking for proof of identity. I appreciate that they need to be diligent for money laundering etc but why didn't they ask for this in the first place? I sent them appropriate documents according to their letter "...the name and address details on any document must match what we hold on our systems’. Apparently, this means my new address, and NOT the one they have on… Read Full Review

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★☆☆☆☆

“Wouldn't touch this company with a barge pole. Was off...”

Written on: 17/07/2021 by KaidenGilbert1954 (1 review written)

Wouldn't touch this company with a barge pole. Was off work for 5 months after having open heart surgery. Had a deferred 12 wks before I could claim. I had a very physical job which they knew about. When I tried to claim they kept using delaying tactics. Kept taking out my premium every month .have been paying into this insurance for over 20 years .they promise financial protection when its needed. But never materialised. All they care about is taking your money… Read Full Review

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★☆☆☆☆

“Poor service”

Written on: 13/11/2020

This company is making it really difficult to make my pension choices. The two other companies I use have made life simple, almost a pleasure. Phoenix Life on the other hand are just looking for ways to make more money out of. Staff are poorly informed and talk over you… Read Full Review

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Was this review helpful? 1 0
★☆☆☆☆

“Delay tactics over handing out money”

Written on: 10/11/2020 by Nannyjill (1 review written)

I spotted co had stopped my 92 year olds small annuity, nobody could trace it no central data base eventually I found some ref to policy no after already trying for some months . Filled in all documents e mailed as asked. Over a month later after repeatedly sending e m ails received a letter saying documents e mails were not clear enough. I have now had to request a letter from Care home to say he is a resident and alive and kicking. I have other old Pearl policies they can't trace which are… Read Full Review

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Was this review helpful? 1 0
★☆☆☆☆

“40 years notice”

Written on: 09/11/2020 by Felixh217 (1 review written)

This company is a joke, There isnt a buck stops here, 40 years i have been with them, My retirement date never changed, now 3 weeks later i still have no pension fund, so many excuses, saying they never received thing when they have, save your money for a company that cares as this one certainly does not, ..... Time to contact the FCA… Read Full Review

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★☆☆☆☆

“Avoid all costs”

Written on: 12/03/2020 by JosieDoherty (1 review written)

My dad passed away early this year and they are stalling on payment. They keep changing next of kin and demanding hard copies of everything as opposed to emails. He had 3 policies and then other 2 paid out within a week of his death. They are a disgrace… Read Full Review

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★☆☆☆☆

“Avoid, at any cost”

Written on: 06/12/2019 by Zoey400 (1 review written)

Had an accident, not my fault, bus invaded my motorway partition and hit my car side. Unfortunately no witness but from damage to both vehicles responsibility clear. Communication with them very poor Did not reply to my phone calls as stated. Sent some ridiculous letters. Never communicated result of investigation. From next insurance I was told I was judged at fault, not even both at fault!!! Scrapped my very good but only old car with little mileage and valued at half the sum I would have… Read Full Review

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★☆☆☆☆

“Poor customer service”

Written on: 11/03/2018 by Gustafson238 (1 review written)

Husband put claim in for pension as he turned 55 end of January. We are still waiting. Excuse after excuse. Still not processed… Read Full Review

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Was this review helpful? 1 0
★☆☆☆☆

“life insurance payout”

Written on: 25/11/2017 by KarleyStafford (1 review written)

HAVE STALLED. NO RETURN CALLS. EXCUSES, EXCUSES!!! I AM REPORTING THEM!! DO NOT DO BUSINESS WITH THEM!!… Read Full Review

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Was this review helpful? 1 0
★☆☆☆☆

“Stalling”

Written on: 26/10/2017 by carolpeters007 (1 review written)

My father in law died on 17th Sept 2017 and to date, 26/10/17 still have not been paid out, everytime I ring there is excuses, I was told it would all be completed by close of business on the 24th Oct and nothing! Have rung them again to be told the same thing, "being processed"! I have the funeral directors to pay and other bills and all this company does is stall and give you excuses, I would avoid… Read Full Review

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Was this review helpful? 3 0
★☆☆☆☆

“total unhelpfull inconsiderate and abusive staff ”

Written on: 20/10/2017 by barnsleylad (1 review written)

total unhelpfull inconsiderate and abusive staff … Read Full Review

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Was this review helpful? 1 0
★☆☆☆☆

“Absolutely Disgusting Treatment”

Written on: 14/10/2017 by JoanneChadwick (1 review written)

Recently my grandmother passed away at the grand age of 105. My mother took out a life insurance in the late 80's with Pearl Insurance (who she had numerous policies with & completely trusted). My mother who is 81yrs of age is distressed by this companies treatment. She has given them every copy document requested but now they insist on original documentation!!! Other family members have been paid out instantly from other reputable companies. My parents had been with Pearl Insurance for over 50… Read Full Review

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Was this review helpful? 2 0
★☆☆☆☆

“I can not believe they are still allowed to trade!”

Written on: 03/07/2017

I am in the midst of another nightmare caused by this company.I turned to this website just to convince myself this company was actually for real.After reading review after review im relly quite pleased to know its n not just me! My pension withdrawal case is stiil ongoing. My first contact with the company was 9th may 2017. I was told my fund was £16000.After numerous telephone calls to cash my fund, i receive a pension option pack with a value of the said £16000. Ring to say yes please go… Read Full Review

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★☆☆☆☆

“Waste of Money”

Written on: 26/06/2017 by motionmusic36 (1 review written)

Having paid into an income protection policy since 1998, it was only last November that I became ill enough to actually need to use the policy. All of the paperwork came promptly enough, and then ....wait, and wait, More questions, paperwork requests, interpretations of my illness, ...were the 2 sets of questionnaires completed by my GP not enough ? More personal questions. When i reply again, I also add my frustration to the length of time this is taking, now 4 months without a penny, another… Read Full Review

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Was this review helpful? 1 0
★☆☆☆☆

“Immoral Policies, Lack Customer Care”

Written on: 22/05/2017 by Jack160 (1 review written)

My mother had four separate Senior Security Plans that she took out from 1993 to 2000 with Cornhill Life. Paying in a total of £8,937.00 until she died last month and I received £4,440.00, the amount that policies stated would be paid out. When mum was struggling financially I rang Phoenix and asked if these policies could be surrendered or frozen as the pay in had far exceeded the pay out sum. Of course their answer was NO. This I had to accept as that is what mum had agreed in signing the… Read Full Review

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Was this review helpful? 1 0
★☆☆☆☆

“Heartless”

Written on: 20/05/2017 by Rexk1978 (1 review written)

Been waiting over a month and still no signs of being paid out on my late fathers death policy.To be fair I would not really call it a policy more like daylight robbery by these incompetent robbing b's.If you want passed from pillar to post and paid I say paid, maybe not right wording a lot less than you pay in and a whole lot of grief, this is the company for you,if not open a similar policy with the co-op get three times what you payed in and have cheque in two days… Read Full Review

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★☆☆☆☆

“Incompetent shower”

Written on: 16/05/2017 by Eric2017 (1 review written)

Am sole surviving trustee of two plans taken out by a friend who died 15 months ago. Submitted forms and backing documents correctly in Feb this year , acknowledged by them after two weeks addressed to Mrs (I am a Mr); alarm bells should have started ringing then. Insisted on sending letters to solicitor dealing with remainder of estate not me despite the acknowledgement coming to my home address..... Forms so called sent not received, long delays in responding; asking for the same form… Read Full Review

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★☆☆☆☆

“nightmare trying to release funds”

Written on: 24/02/2017 by Seamus448 (1 review written)

Had an endowment policy which matured on 1/2 being told it will be 28/2 before funds released.Tried to place blame on RBS to whom policy was assigned but their claims did not stack up and it just appeared that the plan is to hold on to my funds for as long as possible which when you consider how many policies will be maturing in any given year will net them substantial profits.Personally would not touch this company with a barge pole… Read Full Review

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★☆☆☆☆

“Warning! Don't eve n think about dealing with...”

Written on: 08/02/2017 by 119Woodruff (1 review written)

Pay attention to this review and all the other reviews. DO NOT INVEST ANY MONEY IN THIS COMPANY IF YOU HAVE MONEY INVESTED MOVE IT RIGHT AWAY. I had a pension sharing order from the court in September 2016 I still have no money in my account and the so called "customer care clowns". Have not got a clue where it is and why it's not there. ! I have been insulted be-littled made to feel inadequate upset anxious and I have ended in tears after most of the conversations I've had with this… Read Full Review

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