Bestway Steel Pro Frame Pool Reviews
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“Poor Pump and service .”
★★☆☆☆
written by benchristie on 05/07/2019
Pump worked for almost three months . Can't seem to get warranty as on line does not support and phoning them simply directs one back to online . Have e:mailed them direct and waiting to see if I get a reply . Seems in reviews , many have had problems with pump . To be expected I suppose with "stuff " made in China .
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“Terrible pump system”
★★☆☆☆
written by TraceMcDonald235 on 24/07/2017
We just purchased this pool. I wish I had read the reviews first! The instructions provided are terrible. Setting up the pool was not that difficult to figure out, but the instructions to setting up the pump did not help at all. There are two lines coming out of the pool leading to the pump. The two lines meet and are connected before leading into the pump. This design causes the lines to be extra heavy when filled with the water from the pool. The clamps provided are not enough to hold the lines in place to the side of the pool. They keep coming out of the pool and water goes everywhere. After watching a YouTube video, I saw where someone having the same issues had to place something underneath them to hold them up. They also used black tape to keep the lines from leaking. Someone at Bestway needs to redesign this aspect of the pool. My kids still have not been able to use the pool!
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“Very hard to drain”
★★☆☆☆
written by 31Franklin on 15/10/2015
Very easy and fast to put together. Its impossible to take the water out once you are done using it. The drain outlet is so high that the pool wontn gent emty!
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“Bestway horrible customer service and false advertising ”
★★☆☆☆
written by VeeH on 05/07/2013
I bought a 10'x30" metal frame pool yesterday from canadian tire and on the box it says the pool comes with filter pump, ladder, pool cover, and maintenance kit. Came home and started setting up and there's no ladder, pool cover, or maintenance kit. Went to a different canadian tire and looked at a new box, same thing. I called bestway and all they can say is "sorry it was a mistake on the labeling. Canadian tire was suppose to cover it up." For big companies, the word sorry really does not cut it because I bought something because of what it says on the box thinking its a good price. It is not my fault that the company misprinted the boxes and claims its been going on for a while now and they have spoken to canadian tire manager to cover it up. I have worked in retail before and if something like this happens, bestway should have asked canadian tires have taken the product off the shelf and find a solution to it. Not continue to false advertise. Bestway does not care for their customers either. Customer service said to me 'you do not need a ladder, it's only 30 inch' well excuse me for trying to be safe because I have a child in the house whose going to be using the pool a lot'
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“Bestway pool inflatable ring”
★★☆☆☆
written by Angrykids on 10/06/2013
After 2 summers and properly maintaining and storing for the winter, brought it out this spring and the infatable ring had discoloured and cracked in two spots. Canadian tire gave me bestway customer service number but they wont do anything about it. Payed 900 bucks for it and only lasted 2 summers! Pump was also too small for size and was a challenge to keeo clean. I would ever buy one gain!
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Asked by
benchristie
on 5th July 2019
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Cannot get a response from bestway about their pump that doesn't work . How does one contact them?
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Asked by
Lalalandia
on 24th July 2016
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The water pump is making a strange noise and its not pumping too much water. I disconnected the pump a few times. It worked better but in a while the same thing happens. What should I do?
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Asked by
Elainet68
on 24th July 2016
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Started to fill my 13.5 ft Bestway pool but the sides are bowing. Why would this be?
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Asked by
gigimama
on 13th October 2014
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I have the 7 metre pool. It is half full of water and the sides are sagging and falling inwards. How do I fix this?
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Leanneplum's Response to VeeH's Review
Written on: 12/07/2013
I completely agree about the customer service I bought the same pool with the false advertising...and had them give me the run around! I also had someone hang up on me because I asked her firmly to listen to me. I finally got somewhere with them after a lot of hassles and being very firm they are going to send me the missing items in 40 days or more , I made sure to get a confirmation e-mail...I don't feel like this is over though. Bestway needs to have there customer service department reviewed and need to take better responsibility of there mistakes, we as paying customers should not have to pay for there mistakes!!!!