written by Caddude on 26/04/2014
I recently switched my flip phone to an Android touch screen. It worked well for a few days and, all of a sudden, it quit working. The minutes from my previous phone had NOT been properly transferred to the Android and the phone was deactivated by Tracfone. After talking with several representatives, being transferred numerous times and waiting on hold uncountable times, it was finally repaired. My total time on the land line was approximately 7 hours. They compensated me by adding a whopping 25 minutes to my phone. It's lucky for me I had a home phone with which to contact them. Don't know how I would have been able to get the issue resolved if I only had the Tracfone.
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