Chrysler Roadside Assistance Reviews

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Chrysler Roadside Assistance

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Latest Reviews

★★★★★

“Battery jumpstart”

Written on: 12/11/2020 by rak1763 (1 review written)

This was the fastest anyone has ever responded! They got the name right! Jack Rabbit was the best roadside service I've ever gotten and quick too! AMAZING!!!!!!… Read Full Review

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★☆☆☆☆

“Bad service”

Written on: 13/10/2020 by Carsen380 (1 review written)

So my Jeep I'm having trouble with it turning on random lights pop up and disappear so calls service center and they tell me to call roadside assistance chrysler let just say I called at 10 didn't get here till almost 1. Tow truck driver extremely condescending because I'm a woman and hella rude. Never will I call them again chrysler made cars suck my second jeep and it's trash… Read Full Review

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★☆☆☆☆

“Horrible customer care”

Written on: 19/08/2020 by pkeith66 (1 review written)

Broke down 3 hrs from home in the middle of Dallas. Called them and was told 30-40 min wait...no problem so far. 1.5 hrs later had to call them just to be told not sure when. 103 degrees outside at 5 pm at this point. They gave me the number of the tow company which I called multiple times with no answer or return text. After a total of 3.5 hrs I was called and told another 1.5 hrs. Googled a random company that was there within 10 min. Now I have to fight them for my $160 tow money that is… Read Full Review

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★☆☆☆☆

“on side of freeway for 90 mins- 33 mins to set up tow!...”

Written on: 12/04/2020 by Abby112 (1 review written)

I am furious about this horrible experience today with my FIAT roadside assist. I HAD NO CLUE THAT EVERYONE SEEMS TO ALREADY KNOW NOT TO USE THE SERVICE THAT CAME WITH MY NEW ELECTRIC FIAT. ON FREEWAY, DROVE IN POTHOLE & stuck in shoulder for 90 mins & they said driver didn't leave yet and I'd be waiting at LEAST 45 MORE MINS. THE MAN WHO TOOK THE CALL NEEDED 33 MINS JUST TO SET UP THE TOW. Meanwhile, I have AAA for 3 years and kept it for my other vintage sports car. ALL MOPAR ROADSIDE CARED… Read Full Review

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★☆☆☆☆

“Terrible Service”

Written on: 19/03/2020 by randyrbp (1 review written)

Chrysler Roadside Assistance came out and picked up my Jeep as it would not start. They were supposed to take it to the nearest dealer which was 12 miles away. The towing to the nearest facility was to be free as the Jeep was under warranty. Instead the towed it to a dealer 60 miles away. The refused to pay to have the retowed back to my house after the repairs were complete. I WILL NEVER BUY ANOTHER CHRYSLER MADE VEHICLE IN MY LIFE. THEIR SERVICE SUCKS… Read Full Review

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Martygrace's Response to randyrbp's Review

Written on: 13/10/2020

Omq did you know why your Jeep wouldn't start ? My Jeep just got towed and service horrible but the dam thing won't start

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★☆☆☆☆

“No spare what a joke”

Written on: 08/10/2017

Flat tire with no spare just the sealant pump which did not fix the flat. Roadside assistance did not answer several attempts and finally I had to pay out of pocket. 40 Years of owning a mopar. I will not buy another Chrysler product ever. A new car every 3 years and I buy a 37000 dollar vehicle with no spare, how much garbage is that? Last 2 mopars were true disappointments. Took my car in for servicing and they did not even address the recalls. Chrysler products have taken the low road… Read Full Review

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★☆☆☆☆

“Beyond late!”

Written on: 07/08/2017 by dfw1 (1 review written)

I had an 11am scheduled pu time. Driver never arrived.Lied and said he did. I'e sat in my livingroom window waiting for him to arrive. Rescheduled set for another 40 minutes out.That was 2 hours ago! Now he's in traffic?? Another 20 minutes. What the hell. Poor customer service. If I could rate a zero I would!! Trina… Read Full Review

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★☆☆☆☆

“stupid people manning the telephones. the mechanic was...”

Written on: 14/07/2017 by Cantrellem287 (1 review written)

when I finally received service, they were awesome. The roadside assisitance from Chrysler took 3 calls because the first 2 were idiots....Total low iq idiots who couldnt pronounce my name, took forever to hear things and could not even spell the town of RUMSON NJ I guess thats where iq of 40 ends up, answering thew phones for roadside, which by the way took an hour to get a call in but they came in record time… Read Full Review

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★☆☆☆☆

“Worst Experience Ever”

Written on: 06/06/2017 by Aileene25 (1 review written)

I was schedule for 2:30pm, tower did not arrive until 5pm. Agent told me that she contact the nearest dealership to confirm that they will inflate tire for free, after wasting the whole day waiting to finally arrive at dealer, dealer said they wont even look at my car if I did not pay. Cried my eyes out and called roadside assistance and explained what happened, another agent promised me they will sent a tower to the dealership to tow my car back. That never happened. I waited 2 hours already… Read Full Review

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★☆☆☆☆

“Still waiting for tow 24 Hours later......”

Written on: 18/03/2017 by Solomon168 (1 review written)

Purchased a 2015 Dodge with Road side service car has had a problem since purchase with Radio& Gps and at times will not start. Called for road side service as the car would not start even after AAA came out to jump start it. It has been 24 Hours now and they still have not towed the car in for service. Called over ten times and they keep saying someone will be there shortly. At one point they kept me waiting outside 22 degree weather. This will be the last Dodge I purchase… Read Full Review

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★☆☆☆☆

“Ripped off on Christmas”

Written on: 09/02/2017 by rippedoffonchristmas (1 review written)

I was traveling from New York to Maryland on Christmas Eve with my wife and two daughters and my car broke down in New Jersey. I contacted Chrysler Roadside Assistance, which was the service I purchased when I bought my car. The salesman said it was good to have it!!! So they charge me me $270 on my credit card. Then they sent a company named Done Right Towing from New Jersey, and the nightmare begins! The guy shows up hours late. My wife and daughters were picked up by a family member and I… Read Full Review

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★☆☆☆☆

“Roadside nightmare ”

Written on: 29/09/2016 by 389Diaz (1 review written)

The worst roadside assistance ever. 5 hour wait and still no pick up. Geico saved the day. I guess their products are so unreliable that they cannot keep up with the service calls. My car stayed at the Chrysler service department for 5 days. It was for a simple battery. Smdh. I will never purchase their product ever… Read Full Review

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★☆☆☆☆

“Left stranded on a highway for 4 hours in the dark”

Written on: 09/08/2016 by DeniseGuthrie (1 review written)

Chrysler roadside assistance first they told me they had to tow my vehicle to the closest dealership which was an hour and half away from my home. I was out of town Looking for cars for my son. I called my brother to come get us after a small arguement because I didn't understand why you pay so much money for these vehicles an we can't get the vehicle taken where we wanted. I have a 2015 jeep Cherokee it left me stranded and it should be the responsibility of the company that sells you the… Read Full Review

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★☆☆☆☆

“Damaged my car, refused to pay”

Written on: 02/05/2016 by Harpero1959 (1 review written)

The towed my car to have warranty work done, it was damaged in the process, I had an estimate and took pics of the damages and sent them too them, in the mean time while I was waiting on the claim department to make a desion I sold the car, for substaintuly less than I gave for it. They denied my claim, said since I didn't own the car they had no legal responsibility to pay for the damages. Even though I owened the car and started the claim while I owned the car… Read Full Review

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★☆☆☆☆

“Unreliable ”

Written on: 27/10/2015 by Bdylan (1 review written)

The customer service reps are great Thepeople they contract to are horrific I called at 3:30 yesterday afternoon it is now 9:17 the following day and no tow truck I have made 35 phone calls and am a grandmother and this is complete incompetence… Read Full Review

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★☆☆☆☆

“Tow truck people don't want to work”

Written on: 19/06/2015 by pmBrennan434 (1 review written)

Beware of this roadside assistance because these people are inept The co.they use are lazy and must not get paid by the tow because they will do anything not to do it If Wolf's Towing is assigned to you ask for someone else because they are very poor at what they do It took 11 phone calls and 9 hours to get my disabled car to the shop… Read Full Review

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★☆☆☆☆

“Three Hours in the Ghetto”

Written on: 23/05/2015 by valyazhnaya (1 review written)

I called Chrysler Roadside Assistance for a two at 4:45pm. Didn't see the truck until 7:45pm. I spoke with three different CRA representatives. Two of them relayed the wrong address to the towing company. Then, I had to pay $77 out of pocket to take it to a tire shop. This is the worst service I have ever paid for. Skip this awful "assistance" and use your insurance's roadside assistance. BOO… Read Full Review

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★☆☆☆☆

“4 hour from phone call to actual pick up”

Written on: 24/04/2015 by Kidd1955 (1 review written)

Let me first start off by saying the people you get when you call are very caring and professional. I believe the breakdown commes with whom they contract to. I called at 7:45 am and they answered right away. I was speaking to someone in Arizona. They made sure in was somewhere safe and proceeded to assure that they would be there to help me. I got a text right away stating Entwistle Garage, Oxford. Ma would be there in 45 minutes. I waited patiently for 1 hour and called Entwistle… Read Full Review

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★☆☆☆☆

“waited in the cold (5 deg) for 3 1/2 hrs and never...”

Written on: 08/01/2014 by WTFwasYouThinking (1 review written)

i was involved in an accident around 5:30 am on a weekday. Called them to tow my vehicle and they said due to the weather it would be around 3 hours, they got my information and charged my credit card $108. I had to wait with my car because it was in a no parking area. After 3 1/2 hours a different person calls me and asks if i still needed the tow, at which point i asked where they not coming out? She stated that they where never dispatched and could not offer a reason why. I was furious as I… Read Full Review

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★☆☆☆☆

“I LOVE FOREIGN CARS”

Written on: 21/08/2012 by BMW1225 (1 review written)

2012 Jeep Grand Cherokee, 700 miles on it, just stopped running while in the left turn lane of a busy intersection. Called roadside Assistance, ETA for tow truck 1 hour (real nice...screwing up traffic for an hour). After an hour I called the tow company, U Win Towing in Clinton Township, MI. Chick who answered phone said truck was 3 miles away. In the mean time, cops showed up and said they were going to have me towed, at my expense if they weren't there in 10 minutes. I called tow… Read Full Review

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