Have a 2022 Challenger the has significant computer issues / errors and was told by dealer not to drive. He recommend using the Mopar roadside assistance to get the car to the dealer. After some back and forth on which dealer they would allow, I was forced to use a dealer with known issues (Airpark Dodge) with customer service and would not be able to even look at the car for 8 days. The dealer I preeferd, was literally 0.4 miles further and could start work right away. In order to use that dealer I would have had to pay $190.00! Ended up accepting the longer wait time and asked for the tow to be scheduled. The tow was schedule for 8AM which gave Mopar 18 hours to make the arrangements. 1.5 hours after the promised time had gone by I called Mopar to ask where the tow truck was. Response was I don't know but we will let you know when a driver is assigned. No sorry, no how can we make it right, no loner car for a car with 4000 miles on it and under full warranty! I ended up calling AAA and had a tow truck at my door in 21 minutes. I would NEVER recommend Mopar Roadside Assistance for anything and I am seriously reconsidering our loyalty to Dodge.

One year old jeep Cherokee under complete warranty died and would not start at all. Tried to use the jeep road side service automative system and couldn’t get assigned a place to tow me. Called and could not get anyone who could help they just kept saying they would call back with an update. After hours and calling back several times trying to get answers I was put on endless holds. Thankfully I was with someone who had AAA who responded immediately and actually came to help. So disappointed with this jeep experience and service.

3 phone calls 2.5 hours on the side of a busy highway and 1 supervisor later it was discovered that the system is broke. I called 2 times and was assured service was coming. Automated response stated my provider should have arrived before transferring me to a person. Upon calling a 3rd time I was told my request was incomplete so service was not coming. When I expressed my concerns for others that may be sitting along side the road the only response I received was “You’re road side assistance will be there in 90-120 mins.” This was all after the request had been corrected and I had been sitting for 2.5 hours with no water. They need to fix the system before someone gets hurt.

new 2022 ram 1500, overheated, dealer was pretty much useless, spent 55,000 on truck, painful response and customer service!!!!!!!!!!!!!!!!! Never buy an american truck again!!!!!!!!!

Terrible customer service. I ended up using my AAA App after 30 minutes on the phone with Chrysler. They claimed I needed to pay $197 to tow it to my preferred dealer which was only 4 miles further. The roadside assistance card in my new car said there is no charge for up to 10 miles further. I stayed on the phone because at first they could not find my file. At the end of being on the phone a full hour, a customer relations peron was thick and not helpful. AAA came within an hour of my request while Chrysler wasted an hour of my time on the phone and wanted me to pay. Chrysler needs better and brighter employees instead of dullards!

Called tow truck at 8 am. pickup time was stated for 930... Never showed up. Called multiple times and was told "be there in an hour".. Its now 4pm and still a no show

New Jeep with only 6,600 miles on it won't start. Battery drains overnight, 2 nights in a row. Tried to get it towed to the dealer where I purchased it. Finally got past the useless robo questions after it could not identify my city and was finally put through to a live person. They took down my information and said someone from a towing company would contact me with the company and driver name (good safety protocol). A half hour later I got a text apologizing for the delay but someone would contact me "soon". After an hour later, I finally called back to Chrysler and was told my case was "escalated to a supervisor" and someone would contact me "soon". Shortly thereafter, I did get a call from a number I did not recognize. I called that number back and spoke with someone who I assume was the "supervisor". She asked me if the vehicle could go into neutral (to identify type of tow vehicle?). When I told her "no it doesn't" she thanked me and said someone would contact me, but again could not give an estimate of when that would happen let alone IF someone will ever show up to tow my car. I do not recommend using Chrysler Roadside Assistance. Go through your insurance company's assistance for quicker more reliable response.

4 hours waiting in 15 degree temps. Text says tow company on the way. I call the tow company and hr later and they have no idea who I am or any record of roadside calling them to get me. They even said I am outside of their coverage area. Called road side assistance and still got no where. Guy on phone says he’ll look into it. Still haven’t heard back. Been another 30 minutes. Called again and the lady answered. Doesn’t know what to tell me. Said she could call the police for me.

Was supposed to be 85 minutes, well it turned into 8 hours!Beyond frustrated, the crappiest customer service available, heck makes me not want to buy a Chrysler again. A dozen phone calls with some really dumb agents not knowing much at all. A couple of them hung up on me or we were cut-off and they didn't bother to call back, amazing! My car stalled at an Auto parts store and they were closing by the time they showed up. Heck I was scared to leave my car to get vandalized. Terrible service, Terrible personnel. 0 stars earned!

Worst roadside assistance ever. They sent a tiny Toyota sedan to jump my Wrangler. When he couldn't get my battery going with his jumper cables he said I needed a tow truck. Called back roadside assistance and requested a truck. They sent the same guy. Two hours later I'm on the phone again with roadside assistance. Put on hold, and they never called me back. Even though they confirm my cell number each time. MY husband called AAA, and they got my Jeep started immediately. Yhree hours of my time wasted and no help at all from jeep roadside assistance. Al on my anniversary no less!!

The most inept, incomprehensibly nightmarish service ever. My brand new 2021 truck that i leased broke down and i was in need of a tow. They try to send you tow trucks from companies that don’t even provide towing services. They also try to send your car to service centers that don’t exist. What do these people do as the majority of their job? Do they just google the nearest service center and decide that’s where your car is gonna go without even contacting them first or checking if it’s even a real service center? After an entire two days of experiencing screw up after screw up on their behalf, I explained the situation to a particular representative, who had the nerve to tell me that to finally get my car towed into a service center that was willing to take my car, I’d have to pay $5 for the extra few miles. They absolutely refused to waive the fee as a courtesy, and their solution was to “just pay and try to file for a refund later”. Furthermore, the representatives will do everything in their power to avoid letting you speak to a supervisor. I’m still waiting to hear back from the supervisor for the complaint I filed a week ago. On a side note, how exactly do these dealerships and service centers work? Every local service center wouldn’t take me “without an appointment”. I’m supposed to be Houdini and make an appointment for my car that I’m predicting will break down on that exact date and time? Just a disgusting experience.

My car broke down right as I was getting ready to leave for vacation. I called roadside assistance and was told it would be a 2 hour wait. 2 hours go by and I call the tow company. Their tow truck broke down. I attempt to call roadside assistance back and I’m hung up on twice. Thank god my sister was with me and has AAA.

My Jeep Compass 2020 battery failed (5th time) left me stranded 25 miles out of Grand Junction Co. It’s 108 degree, I am traveling with a dog and two cats - and I’ve been here now for 4.30 hrs. Four calls to the service center (half hour wait each time) and am finally told - even tho I’m 30 min out of Grand Junction, quite a large city with dozens of towing companies and Roadside Assistance - that they sent someone from SALT LAKE CITY. I call the guy and he is very nice, tells me the job was only booked 2 hrs ago (2.5 hrs after I called in) and he still was 80 miles away. Spoke to a supervisor who HAD NO CLUE WHAT SHE WAS ON ABOUT. so sitting here with NO hazard lights as battery totally dead and all failed, on i70 with trucks barreling past doing 120. Animals highly distressed with the heat !!!! .

I recently have the solenoid on my transmission replaced at a Chrysler dealership. The part failed less than three weeks later while I was on a road trip. I called Chrysler roadside assistance to have my truck towed. They would not except that this was a warranty related tow. I was left to my own devices, Stranded on the side of the freeway.. I would not recommend the service to anyone.

2012 Jeep Grand Cherokee was intermittently not starting and local mechanic determined it was the fuel pump relay which is on recall. Sent a request to have roadside assistance tow the car from local mechanic to Chrysler dealership. Automated service 2 hours passed before I finally got someone on the phone. Was told my membership had expired and I’d have to pay $99 out of pocket. Got transferred to warranty department who said I would have to cover the $99 charge until the dealer proved that it was the fuel pump relay causing the no start issue. Twice the recall customer service rep hung up on me. There’s a known dangerous recall. I haven’t had use of my car and had to have it towed using AAA twice already. 2.5 hours and treated poorly and gouged for $99. Called AAA instead and had the car towed within 30 minutes and covered by my membership. Get it together Chrysler!

This was the fastest anyone has ever responded! They got the name right! Jack Rabbit was the best roadside service I've ever gotten and quick too! AMAZING!!!!!!

So my Jeep I'm having trouble with it turning on random lights pop up and disappear so calls service center and they tell me to call roadside assistance chrysler let just say I called at 10 didn't get here till almost 1. Tow truck driver extremely condescending because I'm a woman and hella rude. Never will I call them again chrysler made cars suck my second jeep and it's trash

Broke down 3 hrs from home in the middle of Dallas. Called them and was told 30-40 min wait...no problem so far. 1.5 hrs later had to call them just to be told not sure when. 103 degrees outside at 5 pm at this point. They gave me the number of the tow company which I called multiple times with no answer or return text. After a total of 3.5 hrs I was called and told another 1.5 hrs. Googled a random company that was there within 10 min. Now I have to fight them for my $160 tow money that is normally covered by my warranty. They said it’s not one of their contracted companies. Horrible!!!!!! Acted as if I were a problem when calling them for help.

I am furious about this horrible experience today with my FIAT roadside assist. I HAD NO CLUE THAT EVERYONE SEEMS TO ALREADY KNOW NOT TO USE THE SERVICE THAT CAME WITH MY NEW ELECTRIC FIAT. ON FREEWAY, DROVE IN POTHOLE & stuck in shoulder for 90 mins & they said driver didn't leave yet and I'd be waiting at LEAST 45 MORE MINS. THE MAN WHO TOOK THE CALL NEEDED 33 MINS JUST TO SET UP THE TOW. Meanwhile, I have AAA for 3 years and kept it for my other vintage sports car. ALL MOPAR ROADSIDE CARED ABOUT WAS THAT I WAS GONNA PAY FOR THE ONE EXTRA MILE THAT MY TOW DESTINATION WAS GONNA BE PAST THEIR 21 MILE LIMIT. IT WAS LITERALLY 22 MILES WHERE THE DEALER WAS. I CANCELED & CALLED AAA--2 MINS TO SET UP & THERE IN 20 MINS. THEY SAID THEY RUSH FREEWAY TOWS. I WAS LIVID I WASTED CLOSE TO 2 HRS WAITING FOR A TOW