Chrysler Roadside Assistance Reviews

Click here if this is your business
★☆☆☆☆
1.3 / 5
9% of users recommend this
Click here if this is your business
  • Speed of response

  • Customer service

  • Value For Money

? Ask our helpful community of experts about this product or company
Chrysler Roadside Assistance - Ask a question now

Media Gallery for Chrysler Roadside Assistance

Chrysler Roadside Assistance

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Brand new jeep, purchased it 3 months ago, maybe 4....”

Written on: 22/11/2021 by Busa2153 (1 review written)

Brand new jeep, purchased it 3 months ago, maybe 4. Check engine light is flashing, jeep isn’t running so good. Dealership says not to drive it if it’s flashing. So I called roadside assistance to tow it, they won’t tow it to where I purchased it. The other two dealerships won’t take it because I didn’t purchase it from them. Now I have to $256 to tow it and the. Submit the receipt, lol, sure. Absolutely BS… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Sent Toyota to jump my wrangler”

Written on: 01/09/2021

Worst roadside assistance ever. They sent a tiny Toyota sedan to jump my Wrangler. When he couldn't get my battery going with his jumper cables he said I needed a tow truck. Called back roadside assistance and requested a truck. They sent the same guy. Two hours later I'm on the phone again with roadside assistance. Put on hold, and they never called me back. Even though they confirm my cell number each time. MY husband called AAA, and they got my Jeep started immediately. Yhree hours… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Absolutely Horrendous ”

Written on: 31/07/2021 by GenevieveYoung (1 review written)

The most inept, incomprehensibly nightmarish service ever. My brand new 2021 truck that i leased broke down and i was in need of a tow. They try to send you tow trucks from companies that don’t even provide towing services. They also try to send your car to service centers that don’t exist. What do these people do as the majority of their job? Do they just google the nearest service center and decide that’s where your car is gonna go without even contacting them first or checking if… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 2 0
★☆☆☆☆

“Worst customer service”

Written on: 25/07/2021 by tadvani (1 review written)

My car broke down right as I was getting ready to leave for vacation. I called roadside assistance and was told it would be a 2 hour wait. 2 hours go by and I call the tow company. Their tow truck broke down. I attempt to call roadside assistance back and I’m hung up on twice. Thank god my sister was with me and has AAA… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★☆☆☆☆

“WORST SERVICE EVERRRRRRR”

Written on: 10/07/2021 by Bullock132 (1 review written)

My Jeep Compass 2020 battery failed (5th time) left me stranded 25 miles out of Grand Junction Co. It’s 108 degree, I am traveling with a dog and two cats - and I’ve been here now for 4.30 hrs. Four calls to the service center (half hour wait each time) and am finally told - even tho I’m 30 min out of Grand Junction, quite a large city with dozens of towing companies and Roadside Assistance - that they sent someone from SALT LAKE CITY. I call the guy and he is very nice, tells me the job… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Left me stranded”

Written on: 05/06/2021 by Bentleb (1 review written)

I recently have the solenoid on my transmission replaced at a Chrysler dealership. The part failed less than three weeks later while I was on a road trip. I called Chrysler roadside assistance to have my truck towed. They would not except that this was a warranty related tow. I was left to my own devices, Stranded on the side of the freeway.. I would not recommend the service to anyone… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 2 0
★☆☆☆☆

“Absolutely terrible service Chrysler roadside assistance”

Written on: 23/12/2020 by Bridget131313 (1 review written)

2012 Jeep Grand Cherokee was intermittently not starting and local mechanic determined it was the fuel pump relay which is on recall. Sent a request to have roadside assistance tow the car from local mechanic to Chrysler dealership. Automated service 2 hours passed before I finally got someone on the phone. Was told my membership had expired and I’d have to pay $99 out of pocket. Got transferred to warranty department who said I would have to cover the $99 charge until the dealer proved… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 2 0
★★★★★

“Battery jumpstart”

Written on: 12/11/2020 by rak1763 (1 review written)

This was the fastest anyone has ever responded! They got the name right! Jack Rabbit was the best roadside service I've ever gotten and quick too! AMAZING!!!!!!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Ojoe48's Response to rak1763's Review

Written on: 11/06/2021

Guaranteed this was a planted review by someone who works for roadside assistance. This service has been god awful for me and my wife.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Rak1763's reply to Ojoe48's Comment

Written on: 12/06/2021

I'm not a paid service...I'
m a New Jeep owner!!!~ Maybe it's your attitude that brought you such rotten service. My service was excellent!

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
Read 2 Comments
★☆☆☆☆

“Bad service”

Written on: 13/10/2020 by Carsen380 (1 review written)

So my Jeep I'm having trouble with it turning on random lights pop up and disappear so calls service center and they tell me to call roadside assistance chrysler let just say I called at 10 didn't get here till almost 1. Tow truck driver extremely condescending because I'm a woman and hella rude. Never will I call them again chrysler made cars suck my second jeep and it's trash… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 1 0
★☆☆☆☆

“Horrible customer care”

Written on: 19/08/2020 by pkeith66 (1 review written)

Broke down 3 hrs from home in the middle of Dallas. Called them and was told 30-40 min wait...no problem so far. 1.5 hrs later had to call them just to be told not sure when. 103 degrees outside at 5 pm at this point. They gave me the number of the tow company which I called multiple times with no answer or return text. After a total of 3.5 hrs I was called and told another 1.5 hrs. Googled a random company that was there within 10 min. Now I have to fight them for my $160 tow money that is… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“on side of freeway for 90 mins- 33 mins to set up tow!...”

Written on: 12/04/2020 by Abby112 (1 review written)

I am furious about this horrible experience today with my FIAT roadside assist. I HAD NO CLUE THAT EVERYONE SEEMS TO ALREADY KNOW NOT TO USE THE SERVICE THAT CAME WITH MY NEW ELECTRIC FIAT. ON FREEWAY, DROVE IN POTHOLE & stuck in shoulder for 90 mins & they said driver didn't leave yet and I'd be waiting at LEAST 45 MORE MINS. THE MAN WHO TOOK THE CALL NEEDED 33 MINS JUST TO SET UP THE TOW. Meanwhile, I have AAA for 3 years and kept it for my other vintage sports car. ALL MOPAR ROADSIDE CARED… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Terrible Service”

Written on: 19/03/2020 by randyrbp (1 review written)

Chrysler Roadside Assistance came out and picked up my Jeep as it would not start. They were supposed to take it to the nearest dealer which was 12 miles away. The towing to the nearest facility was to be free as the Jeep was under warranty. Instead the towed it to a dealer 60 miles away. The refused to pay to have the retowed back to my house after the repairs were complete. I WILL NEVER BUY ANOTHER CHRYSLER MADE VEHICLE IN MY LIFE. THEIR SERVICE SUCKS… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Martygrace's Response to randyrbp's Review

Written on: 13/10/2020

Omq did you know why your Jeep wouldn't start ? My Jeep just got towed and service horrible but the dam thing won't start

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
Read 1 Comment
★☆☆☆☆

“No spare what a joke”

Written on: 08/10/2017

Flat tire with no spare just the sealant pump which did not fix the flat. Roadside assistance did not answer several attempts and finally I had to pay out of pocket. 40 Years of owning a mopar. I will not buy another Chrysler product ever. A new car every 3 years and I buy a 37000 dollar vehicle with no spare, how much garbage is that? Last 2 mopars were true disappointments. Took my car in for servicing and they did not even address the recalls. Chrysler products have taken the low road… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Beyond late!”

Written on: 07/08/2017 by dfw1 (1 review written)

I had an 11am scheduled pu time. Driver never arrived.Lied and said he did. I'e sat in my livingroom window waiting for him to arrive. Rescheduled set for another 40 minutes out.That was 2 hours ago! Now he's in traffic?? Another 20 minutes. What the hell. Poor customer service. If I could rate a zero I would!! Trina… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“stupid people manning the telephones. the mechanic was...”

Written on: 14/07/2017 by Cantrellem287 (1 review written)

when I finally received service, they were awesome. The roadside assisitance from Chrysler took 3 calls because the first 2 were idiots....Total low iq idiots who couldnt pronounce my name, took forever to hear things and could not even spell the town of RUMSON NJ I guess thats where iq of 40 ends up, answering thew phones for roadside, which by the way took an hour to get a call in but they came in record time… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Worst Experience Ever”

Written on: 06/06/2017 by Aileene25 (1 review written)

I was schedule for 2:30pm, tower did not arrive until 5pm. Agent told me that she contact the nearest dealership to confirm that they will inflate tire for free, after wasting the whole day waiting to finally arrive at dealer, dealer said they wont even look at my car if I did not pay. Cried my eyes out and called roadside assistance and explained what happened, another agent promised me they will sent a tower to the dealership to tow my car back. That never happened. I waited 2 hours already… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Still waiting for tow 24 Hours later......”

Written on: 18/03/2017 by Solomon168 (1 review written)

Purchased a 2015 Dodge with Road side service car has had a problem since purchase with Radio& Gps and at times will not start. Called for road side service as the car would not start even after AAA came out to jump start it. It has been 24 Hours now and they still have not towed the car in for service. Called over ten times and they keep saying someone will be there shortly. At one point they kept me waiting outside 22 degree weather. This will be the last Dodge I purchase… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Ripped off on Christmas”

Written on: 09/02/2017 by rippedoffonchristmas (1 review written)

I was traveling from New York to Maryland on Christmas Eve with my wife and two daughters and my car broke down in New Jersey. I contacted Chrysler Roadside Assistance, which was the service I purchased when I bought my car. The salesman said it was good to have it!!! So they charge me me $270 on my credit card. Then they sent a company named Done Right Towing from New Jersey, and the nightmare begins! The guy shows up hours late. My wife and daughters were picked up by a family member and I… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Roadside nightmare ”

Written on: 29/09/2016 by 389Diaz (1 review written)

The worst roadside assistance ever. 5 hour wait and still no pick up. Geico saved the day. I guess their products are so unreliable that they cannot keep up with the service calls. My car stayed at the Chrysler service department for 5 days. It was for a simple battery. Smdh. I will never purchase their product ever… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Left stranded on a highway for 4 hours in the dark”

Written on: 09/08/2016 by DeniseGuthrie (1 review written)

Chrysler roadside assistance first they told me they had to tow my vehicle to the closest dealership which was an hour and half away from my home. I was out of town Looking for cars for my son. I called my brother to come get us after a small arguement because I didn't understand why you pay so much money for these vehicles an we can't get the vehicle taken where we wanted. I have a 2015 jeep Cherokee it left me stranded and it should be the responsibility of the company that sells you the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0
overview