written by AllieDriscoll115 on 17/11/2016
I have a large frying pan and two pots which I have used almost daily for about a year. I don't put them in the dishwasher and I'm diligent about using plastic or wooden cooking spoons, etc.. They all have a few pits in the surface but nothing serious and I love that the food doesn't stick. Fortunately I haven't had to contact the company. I bought mine at Costco at a demonstration. I have no problem recommending Woll cookwear. I'm sorry to hear others have had problems.
written by MerlJ on 08/09/2016
If I could give this zero stars, I would. Bought a saute pan at Good Food Show. Non-stick failed, even though it was always used and washed carefully. I sent it back to Proven products in Nottingham. What a waste of time and money! 4 weeks after sending it, I had heard nothing. I rang them and at first they denied having received it. When I told them the delivery was tracked and I could tell them who had signed for it and when, they miraculously found it. They would not replace it, even though it has a lifetime guarantee. They did agree to "recondition" it. After another 4 weeks, I had still not had my pan back. I rang again, and was told that it had been posted at the end of the week before. I tracked the delivery - the pan had only been posted the day after I rung. I now have my pan back, but it looks to me in exactly the same condition as when I sent it away 2 months ago. Whatever this reconditioning consists of, there is not much evidence of it in the condition of my pan. I contacted WOLL online in Germany to let them know about the poor customer service I received from Proven Products. Don't bother - they didn't even read my complaint properly, since their reply was one line referring me back to Proven products! Don't waste your time or money contacting Proven products - they don't respond to emails and have no concept of customer service
written by 295May on 09/06/2015
Stay clear Dodgy Pan Dodgy Service Dodgy Company
written by IyanaEwing374 on 23/03/2015
Instruction on how to take proper care of the product is lacking. You have to take care of your cookware with Kids gloves. The coating comes off the bottom and sides with normal wear. Have spoken to the company with the warranty, they do everything in their power not to satisfy the customer. I will never buy this product again and when I see them advertising it at shows I will make sure I say my opinion in front of others.
written by DashawnGarrett158 on 12/02/2015
Shocking service. the warranty is not worth the paper its written on. ignored email x 6. complete waste of £100. lasted just over a year.,
written by Raymondl262 on 10/09/2014
I bought a large, expensive Woll frying pan from a home expo and the demonstration was amazing, I was told the pan was totally scratch proof and would last forever, ha ha ha, I am six months down the line and my pan is pitted and scratched. Just another very disappointing product from a totally dishonest company. It is just another example of the crumbling integrity of our society today. Woll, you should be totally ashamed of yourself.
written by JD232 on 16/07/2014
Bought my first 24cm frying pan few years ago and I use it almost every day. No problems at all with the non-stick surface and easy to clean! Last year I’ve bought a 28cm fry and sauté pan and these are just perfect as well. I love the detachable handle because we don’t have much cabinet space in our kitchen. Best gift that I could make my wife.
written by Margrete1 on 13/06/2014
I bought the large induction frying pan from Ocean Sales in Calgary. Within a year the coating started to bubble & flake off. When I took it back, they told me that there was food residue on the pan & this breaks down the coating, therefore it was not covered under warranty! I never used it on high heat, always used wooden or Teflon utensils & hand washed it with warm soapy water & Teflon scrubby. Initially I loved the pan, but the $220.00 I expect it to last a little longer than a year. Customer service is terrible!!
written by Fiona25555 on 11/06/2014
My husband purchased a sauté pan at the highclere show in berkshire. He was told by the demonstrator that METAL un tensile could be lightly used in it-what a sales pitch that was. Within a few days of using it he turned some sausages over and has marked the non stick in 15-20 places! On calling 'proven products' they said there's nothing they can do and it's safe to use. I won't be using a damaged non stick surface as I don't want to ingest the material. They say it's non toxic but I'm not converted. What a waste of money. I'll never buy a Woll pan again. My main point is that Woll should have declared no metal utensils can be used in the pan and it has been falsely sold.
written by on 26/02/2014
At first I was thrilled with the pan but after just 2months the finish is starting to chip off and food is sticking. I bought it on Amazon and have not yet tried to return it.
written by jojomas on 16/01/2014
I bought my sauté pan one year ago at good food show, was great for 8 months or so now everything sticks and I have never used anything other than a soft cloth and plastic utensil paid £80 for what I thought was going to last years how wrong I was. Has anyone any idea how to contact them
Written on: 21/02/2014
Try Prove. Products in Nottingham but hope you get more luck than I did. Tell them you never use olive oil or a high heat. Good luck
Written on: 21/02/2014
They are based in Nottingham and are sold under Proven Products. I hope you have better luck than I had! They told me to "post" the pan to them - imagine the price, they said they would send back to manufacturer and after 3 weeks a report came back with the pan saying I used it on a gas that was too high and used olive oil which burns. I always use rice bran oil and keep the flame down. But they were not interested! Good luck
written by cisco777 on 10/01/2014
I followed the sales rep instructions to the T. Frying pan was only handwashed only with sponge and no metal cooking utensils were ever used. I used only a plastic spatula. In less than a year, the coating started to flake off and rust like spots appeared.
written by on 12/11/2013
I bought my first pan two yrs ago after relenting to the 'hard sell' of how good these pans are. At first it was brilliant but within a few months the surface was lifting off. I always used the recommended oils. After 1 yr the complete cooking surface was gone. Southern Cross Promotions Tauranga said a faulty batch was sent from the manufacturer and I was eventually sent a replacement after returning the pan by post to Tauranga. I had to argue with the company for them to refund the cost of postage. Within three months of moderate use the same problem is happening with the second pan and it is deteriorating rapidly. These pans cost a lot but are nothing but rubbish. The cheapest pan you can buy would be more useful. The customer service from Southern Cross Promotions is dreadful - how could anyone get enthusiastic over such a bad product!
written by on 07/11/2013
My wife bought two Logic by Woll frying pans about 6 months ago. The one we've put in the dishwasher is finished, with corrosion all over the inner pan. It was supposed to be dishwasher resistance. I can't recommend!
written by Holdenss1 on 13/09/2013
Bought a large woll pan and pot for about $550 at the Christchurch home show, I use these 5 Days a week, and from about 6montgs the non stick starts wearing thin,under a year there badly flaked and have a rusted look to them, they actually flake worst than cheap pans, which is great if you like cancerise chemicals in your food, initially yes you probably won't find a better non stick but there not worth the extremely high cost when this is what u end up with. I doubt Gordon Ramsay users these! Wouldn't recommend these to anyone. The sales rep portrayed these as being the last and only pans and pots your ever need again, he even said theyd never loose there nonstick lolololol F-
written by tangyan1960 on 12/05/2013
I bought my wok in COSCO. I used to clean by steel roll in several times; I find the surface is scraxhed. Based on manufacture video, Wool cookwares are tested by scraching lab, and nothing happens. In fact, it is not true;I just use steel ball clean lightly for several times. The surface is damaged. I feel disappointed.
written by on 11/05/2013
After paying nearly £100 for EACH pan (induction line) I discover after just over a year the non-stick coating in both pans started to deteriorate in different ways. VERY long story short, I have spoken verbally to both the UK seller from who I bought the pans and Woll Germany. Both seemed helpful in the beginning but after sending at least 4 emails to each of them I have had not one reply. No matter what the tone of the email I sent, I got nothing what-so-ever back. Sp the "skinny" on my situation it that I have bought a terrible product backed up by even worse customer service. NEVER AGAIN
written by on 17/04/2013
This cookware is amazing. It really is the best non stick pan i have used. I love the detachable handle, it is so easy to put the cookware in the oven. The non stick surface actually stays non stick too (i've had mine for 3years and i use it every single day for every meal.) I love that i can turn the heat up to max without damaging the pan, and it cooks my steak just perfectly. I was even told that I can use metal inside of the pan too. If you are thinking about buying this cookware but you just arent sure, my advise is to do it, you will definately not regret it.
Written on: 16/10/2013
We loved them initially too - however over four years (bearing in mind a lifetime guarantee) then have flaked and pitted inside, as described above.
And four years on, after buying them at the Ideal Home Exhibition, customer service is asking for a receipt and for us to send the pans back for them to have a look at at our expense!
written by Kiwichick13 on 27/03/2013
I bought my pan in NZ from a home show and have not once regretted the decision. It is by far the best pan I've used, and trust me when I say I've bought them all. The surface is far more stronger than any of my other pans and never has cleaning been so easy, you really can wipe it clean. It does everything I was promised it would and I'll never cook with anything else again.
written by on 20/02/2013
I bought these pots at Costco Sherbrooke, Qc. less than one month ago, and the surface is already damaged. We paid $400.00 for a large pot and frying pan. Very pool quality.
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As rated by our community of reviewers
Petesky's Response to jojomas's Review
Written on: 18/02/2014
Same with me, was delighted with it for the first year or so, now everything sticks. I just use it now for stews etc, as I no longer have the receipt, so guess no comeback even if I knew where to go. Did think about taking it to the next good food show and complain in front of customers until I got my money back!