Star Tours UK Reviews

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4.3 / 5
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★☆☆☆☆

“Very bad service. Strongly NOT RECOMMENDED.”

Written on: 14/11/2017 by 143McCaffrey (1 review written)

Extremely bad service by star tours. Strongly NOT recommended. Main points to note : 1) Uneducated tour manager. Doesn't even speak English properly ! 2) Lack of knowledge of tour manager. Doesn't know opening and closing times of places to visit, time slots. Can speak only 1 fixed line about any places, sometimes even doesn't know name of the places to visit 3) Tour manager doesn't know difference between vegetarian and non-vegetarian food. When you complain about it to tour manager, he… Read Full Review

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★☆☆☆☆

“Misleading to the Customer”

Written on: 07/11/2017 by Merritt419 (1 review written)

Don’t ever trust on #StarToursUK – I have got all the letters from #StarToursUK based on that I have booked Schengen Visa appointment but at lost they come back and saying tour got cancelled. My worst experience with #StarToursUK don’t spoil time, money, schedules coz of these guys misleading to the customer. Booking #95062 … Read Full Review

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★☆☆☆☆

“Treasures of Europe(family travel from india)”

Written on: 07/09/2017 by MATCHIS (1 review written)

Booked Treasures of Europe for my family travelling from India. Booking process was smooth with all the promises and the real drama started after booking amount is received.UK star tour office kindly rejected visa queries and told us to contact Mumbai call center as they handle India operation.When enquired in Mumbai to process visa they kindly rejected and told us they only send letter and we have to process visa on our own.If your planning holiday with your parents friends or closed ones… Read Full Review

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★☆☆☆☆

“Panoramic Europe August 2017”

Written on: 01/09/2017 by Hassanx1982 (1 review written)

The worst tour of all tours I've done with star tours. As with this tour guide as he just doesn't seem to know what is doing and not informative at all. Hotels were the worst first hotel no AC in rooms or the coach although so hot outside and not just our room all rooms food was all cold and they seem to be rude as people are eating as if we were animals. Switzerland hotel was even worst nothing worked people were given bunk bed and the were middle age couple it's so bad. People have paid they… Read Full Review

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★☆☆☆☆

“Treasures of Europe ”

Written on: 25/08/2017 by Kehoe158 (1 review written)

Travelled with Star Tours before so had a rough idea of what it'd be like. Although the food was totally what we didn't expect. Continental breakfast was served only in 2 hotels.Rest were not to the standards as what is mentioned in the ST brochure. Lunch and Dinner menus were not shuffled properly. Puris we're served only twice and parathas only once during the 9 days trip. Dal, and Paneer was always on the menu.At a couple of places we were served the same meals for lunch and dinner. Also… Read Full Review

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★☆☆☆☆

“Disgraceful”

Written on: 15/08/2017 by 436Noble (1 review written)

I would first of like to mention this is the my first and last trip with star tours. First of all I would like to point out about the disgraceful meals provided through out the trip wich included inside the hotel and in that Indian restaurant provided by the holiday package, which did not have a variety of continental item and the unhygienic atmosphere within the Indian restaurant. The was a children puke outside the restaurant after eating the disgusting food from the restaurant and they still… Read Full Review

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★☆☆☆☆

“never again ”

Written on: 14/08/2017 by beautyy (1 review written)

Disneyland 4 day special 3rd August We stayed in novotel hotel and there are two separate halls for the breakfast one with guests who booked directly with the hotel and another hall for star tours guests. Star tour guests no bacon no hashbrown no mushrooms no baked beans. Sausages you have to wait for 30 minutes. For tea there is no hot water and you have to ask the staff many times. I thought this is clearly a discrmination as you advertised hotel with breakfast served and give cheap… Read Full Review

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Anniethetraveller's Response to beautyy's Review

Written on: 14/08/2017

So true I just came from3 day trip and have even worse experience.. I echo your points yet have couple more to add.
There is no online reservation for Eiffel Tower or Disney land wasting lots of time. We couldn't even make it to top of Eiffel Tower and the third day was a Mere waste.

Star your Manager is nothing but a cashier to pay for your tickets. He doesn't know French and can't help you when
You are confused with the menu at pathetic services which did not have standard restaurants such as KFC etc

He kept on changing plans about stop timings making it difficult for passengers. He forgot about the agreed return time and called to say "We were Late"

The website says "many similar locations " in the night tour but it skips major points such as Pyramid and places such as Needle Eiffel Tower and Arch are shown for just clicking pictures across the road for couple of minutes.

The breakfast is said to be continental but has breads (with broken toasters), scrambled eggs , milk coffeee, juice, limited fruits and variety in jams and yogurts only. I ask Star tours to please clarify "veg continental breakfast". The tables were reserved and were very big so had to be shared with other coach guests whom we barely knew. Vacation is supposed to be spending time with family but Star Tours do not know this.

The Indian dinner they boast about.. the restaurant did not have any hygiene standards. The waiters were scratching private parts in public and did not wear gloves, kept their arms on plates. The tables had 1 tissue per person. Our tour manager decided where should we sit and we again had to share table with other coach members.
The only professional person on the trip was the captain of the coach.

I wish I could give - ve stars.
What a waste!!!!

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★☆☆☆☆

“BAD MANAGEMENT”

Written on: 11/08/2017

WE RECENTLY TOOK 7 DAYS TOURS AND IT WAS TERRIBLE. THE FOOD THEY PROVEDED IS BED AND POOR QUALITY. ONE OF THE HOTEL THEY SELECTED IS UNEXCEPTABLE QUALITY. WE ASK FOR 1 ROOM FOR 1 FULL BED AND 1 ROMM FOR KIDS 2 TWIN BED THEY PROVEDED US 2 TWIN BED FOR ADULT. ONE DAY THEY TOOK US FOR LAUNCH AND DINNER IN THE SAME RESTAURANT IN THE LUCH THEY PROVIDED US SALAD AND THE SAME SALAD WAS PROVIDED IN THE DINNER TOO. FOOD IS VERY POOR QUALITY. DO NOT BOOK WITH STAR TOUR UK… Read Full Review

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★☆☆☆☆

“Worst food I have ever eaten ”

Written on: 08/08/2017

Ox restaurant engelburg food is absolutely rubbish… Read Full Review

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★☆☆☆☆

“Spain 6 day tour”

Written on: 03/08/2017 by Skylerf401 (1 review written)

The tour and itinerary were terrible. Days were wasted without any meaningful activities. All the places of interest were shown only from outside. Many places were skipped. It felt as if the entire tour was just "Here is Spain, here is your Indian food". Food was provided twice a day, with one being the standard hotel breakfast. The other was Indian meal which is pretty much the same every day. The itinerary was not shared with the tourists until the last minute. Even then, there were several… Read Full Review

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★☆☆☆☆

“Manikand (chat agent name)”

Written on: 29/07/2017 by stLockhart496 (1 review written)

I was speaking to this agent and after a while all i could see on the chat is that he was typing but no response to my queries. After approx 10 mins I gave up and decided to write a review. As a first time user my experience was not great… Read Full Review

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★☆☆☆☆

“Europe would have looked better without you Star Tour.”

Written on: 24/07/2017 by Ashish.Singhi (1 review written)

We had booked a 5 days Panaromic Europe tour for the period of 10th Of July to 14th of July 2017 from UK. Things I liked: 1. Everything was managed well and all our queries were handled well by Star tours till the boarding of bus from UK. 2. The Bus/Coach was well maintained with 3/4 CCTV cameras on it(Which were of no use - explained below). It had charging point for mobiles/tablets. AC was working well through out the tour. 3. Hotels were above average. 4. They tried to cover most of the… Read Full Review

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★☆☆☆☆

“Tour ”

Written on: 02/07/2017 by Stephens457 (1 review written)

Tour -for the amount of money you pay ,the service you get is so bad. Not the hotel they mentioned 3 star or less The places they cover didn't happened you spend more time in the coach bus than sight seeing . Switzerland -we had a 2star hotel with no fan or air conditioning but bugs when we opened the door rest rooms are so duty. Same food every day. We saved the money to go to this tour. Lost all the money , didn't even get to see anything .in Rome we paid extra to see the night tour if not… Read Full Review

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★☆☆☆☆

“Worst Experience with Star Tours 4 Day DisneyLand”

Written on: 12/06/2017 by rishikumar02 (1 review written)

I had a very bad experience with Star Tour. I did the booking with them for 4 Day DisneyLand(1st hune to 4th June 2017) and it was horrible experience. Firstly, They provided false/wage information during my discussion one day before the Tour, The person on the call centre(Not 100% sure on name) din't have answers to my query he was not tranferring my call to his supervisor I have asked him to drop me a email he din't turn up with reply regarding my pickup and driver, he again forward my… Read Full Review

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★☆☆☆☆

“Mistakes in Invoices even though amount fully paid”

Written on: 09/06/2017 by 255Alvarado (1 review written)

To whoever it may concern I have booked for 14-day Majestic Europe tour with disney. I have paid money in full amount and I am attaching pdf invoice. It does not include the full amount I paid for disney tour. Take a look and let me know why there is a discrepancy. I have send e-mail previously as well but no one has replied. This is not a reliable service from you guys and sounds like you only responds whenever it is in your favour. You have no concern for the customers… Read Full Review

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★☆☆☆☆

“Charging extra for child to Adult fare”

Written on: 04/06/2017 by 444Myers (1 review written)

I paid 100% the tour cost through Star Tours Website. I received an invoice asking to pay more for one of my kids to adult fare. According to them they need four adults for two rooms. We were total husband and wife and three children, I felt star tours tried to cheat and recover more mone. I was told if I dont pay extra to convert one of child to adult they would cancel the tour for which I already book my flight to London and went through website registration process etc. I cancell the tour as… Read Full Review

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★☆☆☆☆

“Terrible Experince”

Written on: 30/05/2017 by sagar_raturi (1 review written)

I had a very bad experience with Star Tour. I did the booking with them for 6 Day Europe tour with Disney and it was horrible experience. Firstly, They provided false information during my discussion with them on the rates of the tour. They promised me the discounts on my booking over phone and then even gave me provisional invoice making me believe that I will get the discount. When assured that I will get the discount, when I paid the 25% of the amount to book the seats, the next day they… Read Full Review

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★☆☆☆☆

“Avoid Day trip - Isle of Wight - Waste of money”

Written on: 21/05/2017 by CarterYoung431 (1 review written)

A complete waste of time and money and a badly planned trip. It’s a shame as most of the people on the trip were friendly and fun, and it could have been a good memorable day. Some time was wasted waiting around for the coach in morning, and half an hour was wasted at home time – 3.45pm due to passengers being late. We missed 5pm ferry, and had to get on 5.30pm ferry. There was a lot of waiting around time through the day. My biggest complaint is we arrived in Isle of Wight Alum bay about… Read Full Review

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★☆☆☆☆

“got cheated ”

Written on: 20/05/2017

got Cheated with the money from them and instade of working with customer they put all blaim on customer and behave as if they dont care. And i have a feeling they will going to treat us very bad coz of the review that i m putting for them. I have transfer the funds for our upcoming tour in june and they do currency exchange as per they want and when u try to talk they dont woral 14 ppl group we are totk with you. We are big group. We have best customer service in US but this ppl if you dont… Read Full Review

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★☆☆☆☆

“very bad”

Written on: 06/05/2017 by drMcPherson44 (1 review written)

very bad quality tour manager tour was boring personally didn't enjoy it food was fxcking shxt… Read Full Review

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