Book my flight but day b4 departure lost my passport . Customer service could not find my booking and this resulted in me loosing my entire booking even though I could have change my booking before departure. I will be taking this further poor service do not trust

Terrible! Cancelaron mi vuelohacia frankfurt el dia de hoy, y los de mi flia faltando 4 días para el viaje. No nos han dado opciones de rebooking y solo dieron opciones de dar un bono o reintegrar dinero, para lo cual tenemos que pagar 50Euros y esperar de 4 a 6 semanas según ellos pero se que puede demorar mucho más. Aun no sabemos que vamos a hacer!!! Nada recomendable!!!

Wanted to see about upgrading the class for my flight home. Sent travelup an email asking if I could do so. Never received a reply so ended up phoning them instead. Spent a good hour in the queue waiting to talk to someone. Eventually a bored sounding, barely audible gentleman who never gave his name answered the phone very brusquely and rudely. Seemed annoyed when I told him I could barely hear him and had a very unfriendly attitude throughout the call. Put me on hold when he said he was going to find out a price for me. After another 20 minutes waiting, eventually came back and told me it would be £8400 to upgrade to business class! After telling him I'd just keep my original fight, he awkwardly hung disconnected the call. Difficult to get in contact with, don't answer emails, long phone wait times, unpleasant agents and ridiculous prices. Won't be using them again.

I booked a one-way ticket with Traveup from India to USA for April 2,2023. First travelup sent me an email airlines canceled the flight and offered me a different flight (April 3). I accepted the change. I had something come up in last minute and asked for rescheduling to a different date which is when they quoted an additional $1350. For the date I asked one way ticket is $1350, but travelup asked for the full price instead of asking me to pay the price difference. When I sent emails about this there was no response, if I call I am put on hold for 15-20mins each time and they keep saying someone is working on the case and that they will get back in 30mins. It never happened. It is super frustrating to work with them, and I even asked for a cancellation, so that I can get refunded and buy a ticket on my own. I am still left hanging in air waiting for their response. I would never recommend working with them.

AVOID TravelUp - I wish I had. They sent me an e-ticket for my return flight from Barcelona, but didn't actually book me onto the flight. So after hours of trying to sort it out at the airport, the only thing TravelUp would do was book me onto another flight - which took me to the wrong UK airport. This was on boxing day, so I had to pay £100 for a taxi to get me to the airport where my car was parked. After numerous calls and emails they are now ghosting me and have not refunded either the flight or my taxi costs. I got a call a couple of months ago from a customer service person who promised to look into it but no-one is responding any more. I waited for 2 hours on hold to reach them, and was then cut off. They should really be struck off as travel agents.

Be aware of Travel Up! Flights offered by then show up on Sky Scanner. The airline cancelled my flight and I’m entitled to a refund in this case as the airline was at fault. However, it has been more than 8 weeks and I still have not received it. Other customers have had same issue below, so please don’t try to save a few coins on SkyScanner and book with TravelUp as it is not worth it in case you have flight cancellations. Their refunds department is made up of only one lady who is extremely unfriendly and unhelpful. She has no care for helping customers. I believe they take money from the airline from cancellations and do not distribute back to the customers. The regulatory watchdog should investigate TravelUp honestly!

my flight was canceled - travel up never informed me!!! only found out about it from my sister who booked through net flight !!(they kindly informed her) travel up do not want to give me whole refund have to pay £100 booking fee!! WHY? it's not my fault! said only 4-6 weeks will get the partial refund! now I have to rebook tickets and the flights have gone up triple! i booked months ago and now I am traveling next week and have not gOt any tickets no refund spent £862 and have to pay now triple for new tickets !! TERRIBLE!!

I WAS KEPT WAITING IN THE PHONE QUEUE FOR ONE HOUR ON A SATURDAY EVENING. WHEN I FINALLY WAS POSITION 1 IN THE QUEUE NOBODY ANSWERED. INSTEAD THE VOICE PROMPT KEPT ON REMINDING ME I AM IN POSITION 1 AND WILL WAIT FOR TEN MINUTES. I HUNG UP AFTER A FURTHER 30 MINUTES AS NOBODY ANSWERED. I TRIED LOGGING IN ON THE TRAVELUP WEBSITE TO MANAGE MY FLIGHT BUT COULD NOT DESPITE FILLING IN THE CORRECT DETAILS SO MANY TIMEES.

I had a connecting flight from Heathrow to Manchester. The main flight was delayed by an hour by virgin, and they advised that i am likely to miss my connecting flight, so to re-arrange that. So i rang them on a Sunday and was advised that the rescheduling department is closed and will open tomorrow and to ring back then. i rang on Monday and spoke to someone with a poor command of the English language. He told me that an hour for a connecting flight is a viable time. Then went on to say that the rescheduling department does not take calls and only uses emails. However, another passenger on the same flight had re-scheduled their flight only on Saturday. so currently left in limber as do not know if i will make the connecting flight?? DO NOT USE

DO NOT USE THIS COMPANY! Nov 14th, 2022 I bought tickets from travelup. I was very much looking forward to my pre-Christmas stay in Brussels. Unfortunately, the flight was Dec 7th, 2022 canceled by airline. Travelup did not help me find a new alternative. Silence! No service! Despite the fact that there was no cancellation on my part, the travel agency still did not refund the £302.09 I paid for the tickets. Travelup has been illegally holding my money for a month now. Refunds are subject to approval with a £50 fee. Why? For what? I have nothing at all from travelup and have to pay £50? We'll see what the County court says about it! DO NOT USE THIS COMPANY!

Despite numerous emails, calls and letters we have NEVER received the refund that we were entitled to and were advised we would receive in November! AVOID - THESE ARE DISHONEST PEOPLE - VERY POOR SERVICE

They cancelled my return ticket without informing me. Only to tell me that I need to pay £800 on top of buying my ticket. Worst customer service from the staff who all appear to use Fake English names. From calling I kept being told someone will call me back in an hour and no one ever rang. I would not recommend anyone to use this website. I ended up having to book a new ticket as I was stranded. Do Not Use! The company also offered me an incentive to write a good review before the flight (which is wrong) I’m guess that is where all the good reviews came from!

Please please do not use Travel Up they are the worst. They are a disgarce, the staff are useless and never ever get back to you. Take your money and leave you with no service. Please just do not use!!!

TRAVEL NOWHERE WITH TRAVEL UP Firstly there should be some accountability as to why Travel up is allowed on websites such as Sky scanner and such. This "travel agency" is a total rip off. DO NOT BOOK ANYTHING ON THIS SITE. I booked a flight for myself and partner and child. Leaving from London Heathrow. I agreed the booking paid the money over the phone when Travel up sent a email payment link to process. The agent sent me the itinerary before I paid leaving from LHR. And I paid. He said the confirmation would be there within 24 hours. Only to wake up the next day, and check and see the agent booked me flying out from London City airport! This on Friday afternoon is a 3 hour trek through London. I called the agents back and after what seems liked hours of trying to make these people understand, they agreed on email to give me a refund minus the booking fee. Now why would I pay for a booking fee that was booked in error by the agent. This is absurd! This happened in May 2022. Its now November 20th 2022. And Travel up have just sent me and email after months of battling with these people to get a £400 refund they cannot give me one. My advise to Skyscanner's and the big platform providers is to review properly these charlatans, low energy vampires, and get rid of them off their platforms. I also emailed the CEO but as usual he made his wealth of ripping normal people like us off. I will be taking legal action on Travel up. TAKE ACTION GET RID OF THESE ROBBERS.

I bought a ticket, suffered an injury one day before travel, hospital told me I couldn't travel anymore. Spoke to the Airlines they said if Travel up contacts them they will approve the refund. Travelup refused to contact them and refused to refund me. I spent 5 days working on this, endless emails back and forth, to no avail. This agency will do anything to keep your money. They have no decency and no conscience. Do not book with them. Beware.

Avoid this company like the plague, Writing this here because TrustPilot is not genuine! I bought tickets to on SkyScanner for two people at the value of £2400, the booking was under 'British Airways and Qantas' but without any update or warning they pushed us onto an American flight chain and were met with restrictions with Visa's not being possible, I called these people and along with speaking with 3 terribly rude representatives, I was told that they would happily cancel the flight that they falsely advertised me, but it would come at a £75 'Administration fee' per ticket which I am happy with. However, on top of this with absolutely no justification what so ever they told me that I was liable for a deduction of around £1800 in my deposit leading me to have a total refund of £389 out of £2400. I then proceeded to get in touch with them and was unable to get any assistance, so I took matter into my own hands to call American Airlines to see if they could make the most out of the situation and put me on a neighbouring flight. Upon discussing this with them they told me that their cancellation fee for their flight would be $200 per ticket (£164.50), so in other words this company under their sham attempt of upselling a falsely advertised ticket has practically tricked me. I have been building my case to present for a credit card claim in which will have magical results following voice recordings and other written evidence. Thank you for ruining a once celebrated family holiday and leaving a bad taste in my month.

I booked through Skyscanner and chose this company. I am currently so stressed with their customer service. A mistake was made (one letter in a surname) and as soon as I submitted I called them immediately to advise. In the meantime their email arrived which stated We have checked this against our records but should you have any queries please contact us immediately, the same day of reservation (within our working hours) as we will be unable to make any changes the following day. Particular attention should be paid to the spelling of names, as these must be as printed in the passports of those travelling. I was told the name could not be amended and I would have to rebook the flights costing £150. I explained the error again and that I would like to discuss this with a manager and was completely stonewalled. I am trying to resolve this but it is very stressful and the customer service is terrible. Steer clear - human errors occur and there is no period of amendment at all without being charged a ridiculous amount

Appalling customer service. I had a flight cancellation by the airline, TravelUp told me they could not rebook the flight (even with another airline, despite there being plenty of options), and then would not simply refund my booking cost, they started deducting lots of fees for 'administration' and were unwilling to refund the full amount. In post-COVID uncertainty, I would stay clear of agents like this that try to profit from cancellations and rescheduling.

I made a mistake in my booking and contacted travelup within minutes of my booking going through. I phones and was not ablet to get through. At the same time I emailed. It took 2 days to get a reply which was very unhelpful 1 sentence replies I needed to wait for well over 12 hours at times. While the flights where getting more expensive. I had booked me and my 2 kids to fly to Frankfurt. I misspelled the first name of my child ( an honest mistake and I knew I would need to pay for a new flight and just wanted help how to do this. The original praice for the 3 was £416 To rebook my child with the correct name they wanted £360 fees, and fines apparently... This is unbelievable. Not just that they where not very helpful ad the outcome is unacceptable There customer service is neither quilified nor articulate. The email support was a joke. So if you are in a rush or about to fly this is outrageous. The helpline I waited 3 times up to 45 min then got to someone 2x and both times was transferred to the sales team and both times I was just hung up on while waiting. This is very disappointing customer service, actually worse than Ryanair in the heydays. Watch out and make sure you tick all boxes correct as there is no way to correct anything. Worse you cant even book a new flight. So as it stands my 8-year-old wont be able to be booked on our flight. In the 4 days I have tried solving the issue the flight price rose and who knows what they offer when the flight is full... guess we all stay home and lose our family flights. The outcome... non of us can fly as I can hardly leave an 8 year old at home.