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Written on: 10/01/2021 by Fagandi184 (1 review written)
I recently booked flights to Spain & due to bad weather conditions my return flight on 9th of Jan to London was cancelled. Because I didn't book the flights directly with the airline I had to contact Travelup customer services. After several phone calls & emails I was asked if I wanted a flight to Dubai or a flight to London on the 22nd of Jan. In the emails & calls I explained that I was stranded in Bilbao Airport with no food or drink & no way to return home. This fact seemed to be lost… Read Full Review
Written on: 07/12/2020 by ivCorcoran1952 (1 review written)
They don't transfer to manager . Crappie service.. can't get my refund… Read Full Review
Written on: 04/08/2020
Communication - dreadful. Interpersonal customer liaison skills - dreadful. Ability to deliver a service - dreadful. Have to be the emetic of the travel world bar none. Don't invest a penny with this vile agency unless you are happy never to see your holiday or your money refunded if cancelled. They honestly and demonstrably couldn't bothered other than to ensure that they cover their own profit margins. Take a close look at this years reviews on other sites. One star apart from the occasional… Read Full Review
Written on: 23/06/2020 by garylawson (1 review written)
No customer service whatsoever. Trying to contact by email and phone for the past 3 months with no reply. Spent about 11 hours on hold in total over that period without even talking to anyone. I did eventually get a refund minus a service charge fee which is totally unacceptable. I'll be raising a complaint with My credit card. You may feel as though you are getting a good deal, but I'd advise against using TravelUp as your agent. Avoid… Read Full Review
Written on: 03/06/2020 by Joycebj186 (1 review written)
TAKE LEGAL ACTIONS AGAINST THEM. Please avoid this company they turned off their phone lines during COVID 19 and did not reply back to people via email regarding their cancelled flights. They then tried to change their terms and conditions to try to charge people administration fees to enable them to deduct fees from their cancelled flights. I have been charged without notice and their customer service was rude beyond any service I have received. They have taken my money when I have refused the… Read Full Review
Written on: 28/05/2020 by Hollyw104 (1 review written)
Disgrace of a company. Companies like this give reputable and trustworthy travel agents a very bad name. Stay away from this company. I have been using travel agents for around 15 years and this has to be the worst by far. I wouldn't even give it 1 star. An absolute disgrace. Hopefully they will not be around for long… Read Full Review
Written on: 19/05/2020 by Dorn77 (1 review written)
Appalling. Made me wait 12 weeks to get a refund on an air ticket .This was cancelled due to covid 19 .The airline grounded their entire fleet and the airport I was due to fly into was closed. It was impossible therefore to fly Now they are not replying to emails and their phones are switched off .They have taken £559 from me .How can I ever trust them or any other travel agent again ? This kind of business practice will destroy international travel for ever. Do not give Travel Up your money… Read Full Review
Written on: 01/05/2020 by karenannbradley (1 review written)
Do not touch this company with a barge pole, leave you stranded then switch off their telephone lines, m advice pay the extra book direct with the airlines, save yoursel a whole load of grief!… Read Full Review
Written on: 28/04/2020 by JefferyGonzales284 (1 review written)
Avoid, No reply to 4 emails over the last month. Nobody answers the phone. Not sure if my flight is cancelled or going ahead in 3 days time. Not recommended. I will not book or rebook with this type of company that puts customer service last… Read Full Review
Written on: 21/03/2020 by PhilWhite1 (1 review written)
Truly appalling company. Customer service is non-existent. They changed my flight and have been either completely obstructive, rude or just plain ignorant ever since. It now looks like my flights will have to be cancelled due to coronavirus anyway and I don't hold out much hope of getting my money back from these idiots anytime soon. People who promise to phone you back never do, they turn off their callback service randomly (and never follow it through anyway), they don't respond to emails and… Read Full Review
Written on: 21/03/2020 by MurdoMc (1 review written)
DO NOT BUY A HOLIDAY, FLIGHT OR HOTEL STAY WITH THEM. You will pay but won’t see your money or hotel stay despite government advice. They won’t take calls and send 1 line emails....disgusting. Hope they go bust, that’ll teach them...!!!!… Read Full Review
Written on: 17/03/2020 by Nunezgw255 (1 review written)
Honestly - it's just not worth the supposed saving you are making, they will find a way to charge you more, or if like me you have to process a cancellation, they will keep your money - this is how they will survive the corona virus, keeping people's money without having to pay anything out. Go to other review sites not just this one and see. They kept a huge amount of my refund from an airline and didn't pay out for months - enough time to just pay me the interest they gained from my refund… Read Full Review
Written on: 23/02/2020 by Adeline170 (1 review written)
Used TravelUp to buy tickets to Canada as it offered the best price. It was quick and easy. I have no complaints or suggestions for improvements. Did receive an email requesting a payment authorization code from my bank for further payment verification, which was a surprise but not a hassle… Read Full Review
Written on: 14/02/2020 by eduardoyrady (1 review written)
They confirmed my flight and took my payment to cancel it hours later saying they couldn't get the fare they displayed on their website when I booked it. Shame on them, the worst flight booking experience. Wouldn't recommend it to anyone… Read Full Review
Written on: 14/02/2020
The same for me, this is the worst travel agency.
Written on: 13/02/2020 by juanignaciotorrent (1 review written)
I booked a flight for which I had to contact support to finish the payment. They were quick to take my money. I paid, got a confirmation on my reservation, could even edit my tickets online just to get the whole reservation cancelled a few hours later. Travelup said "due to your transaction taking time to be verified & this fare has withdrawn, We are unable to issue your ticket so now we are offering you full refund and it should be in your account within 3 working days" . I paid for the… Read Full Review
Written on: 29/01/2020 by Bajic (1 review written)
I purchased the tickets online and the bank authorization code was required. After I got the code and send to the person I dealt with, the response was prompt… Read Full Review
Written on: 27/01/2020 by 487McNamara (1 review written)
Helpful and easy to work with! Highly recommend… Read Full Review
Written on: 25/11/2019 by Enjoy007 (1 review written)
Initially I was scared when I got a email from the agent regarding the authentication code. Asking for authentication code. I called the bank asked for the 6 digit code and shared the same code with him with in the time frame. And my booking got confirmed. I clearly understand it's for avoid online fraudulent. Thanks a lot guys… Read Full Review
Written on: 12/11/2019 by alexxadavies (1 review written)
I've used Travel Up before on flight booking as they always have the best deals around but when I encountered a challenge where FCO advised against all travel to my destination, they advised me of all my options and helped me make a decision, even suggesting to wait rather than push for a hard sell. Holidays are precious for everyone so they made the experience which can be strenuous, to be reassuring and straightforward. Thanks Travel Up!… Read Full Review
Written on: 05/11/2019 by benjones25 (1 review written)
Very helpful, thanks! Would use again :)… Read Full Review
As rated by our community of reviewers
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" Agent was very helpful he had a good knowledge of the holidays that... " Read More
Written by Sharon-weeone
" GREAT " Read More
" Great service MM1887 " Read More
Written by Daryeo123
" Book elsewhere they don’t refund flights " Read More
" The best agent! " Read More
Written by ReginaTravel
Hodes's Response to garylawson's Review
Written on: 06/11/2020
Can you please advise me how did you finally get the refund?I've had the same experience with them -No answer! No refund .Nothing Please help!