TravelUp Reviews - www.travelup.co.uk

★★★★☆
3.9 / 5
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Latest Reviews

★☆☆☆☆

“NEVER PAID MY HOTEL ”

Written on: 12/12/2017 by JESSkang (1 review written)

Never paid my hotel had to call my bank's fraud to get enough money to pay for the hotel or we would have been stranded in Jamaica. Do not book with them. We found out from the hotel that travel up doesn't want the hotel to tell clients they haven't paid so when I confirmed with the hotel they said everything was ok. When we got there, they stated they have a lot of guests have trouble with this company. There are a lot of bad reviews and I should of took them to heart. Don't book you will be… Read Full Review

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★★★★★

“Efficient helpful service ”

Written on: 07/12/2017 by DavidNCh (1 review written)

She found flights for me - that suited my schedule, with reputable airlines for the lowest prices and was patient whilst I checked that the flights were the right ones for my schedule. I would use travelup to book my flights in the future… Read Full Review

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★☆☆☆☆

“No Compassion”

Written on: 03/12/2017

I would NEVER book tickets with this Travel Agency again. I booked flights 2 months before going on my holiday, and at the time of my booking, I WAS 100% aware that my booking was non-refundable/non-cancellable. 6 weeks prior to my holiday, I had a very serious injury where I tore the ligaments and cartilage in my knee. Obviously, I thought I would be unable to go on this holiday to the Far East for my own safety and medical conditions. I started cancelling the hotels I had booked for my… Read Full Review

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★★★★★

“brilliant service ,loved it”

Written on: 01/12/2017 by rosaantonio (1 review written)

The person I dealt with was very good at her service, very patient and took her time with me thank you so much!!… Read Full Review

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★☆☆☆☆

“Authorization number !!”

Written on: 01/12/2017 by SimonLynch (1 review written)

This is my first and last time buying ticket from !! U guys make me call my bank to hold on the phone for 40 min to get this number 40 min !!! Trust me I have more important things to do in my life hope the same grind happens to u and wanna see if how happy are u with this company ??… Read Full Review

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★★★★★

“QUICK TO RESPOND”

Written on: 01/12/2017 by bbereest (1 review written)

TravelUp booking is easy and hassle free. While we did have to complete some additional verification for our payment, TravelUp staff's request was clear and their follow-up response was immediate… Read Full Review

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★★★★★

“Brillian after service.”

Written on: 30/11/2017 by O'Haraow318 (1 review written)

Exceptional hight quality service by the person I dealt with. It took a few days however he went beyond means to help me on some flight changes that affected me. I would definitely recommend travel up. Most other places would not have bothered. He kept me informed and updated whilst he was dealing with the airways… Read Full Review

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★☆☆☆☆

“Unprofessional, rude and unethical. ”

Written on: 27/11/2017 by 137O'Neill (1 review written)

I called the helpline and was passed around to a few members of the team with an enquiry about the suitcase policy for a flight using two different companies under the same booking reference. The staff were rude and not interested in hearing my enquiry, interrupting with irrelevant information (letting me know the bag weight allowance instead and telling me to read the information on the website) and not listening with me having to repeat myself 4 or 5 times. I was transferred to different… Read Full Review

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★★★★★

“V helpful service!”

Written on: 22/11/2017 by Jennifer12348765 (1 review written)

Our operator really went the extra mile to find us flights!… Read Full Review

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★★★★★

“Great Efficiency from Jake!”

Written on: 21/11/2017 by 92Holder (1 review written)

The person I dealt with has been helping me to change a flight and I was very impressed with his efficiency. It’s the first online travel agent I experience which is quick and to the point. I will most definitely use you guys moving forward. You’ve win one client. Thanks to him… Read Full Review

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★★★☆☆

“Never encounter the situation that I must reply an...”

Written on: 21/11/2017 by Phoebe36 (1 review written)

Never encounter the situation that I must reply an authorization code back, even my bank doesn't know about it. So I was too late and failed eventually at the first time. When I try to book another one the day after, the price has already increased by 20 pounds… Read Full Review

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★★★★★

“Excellent service from the person I dealt with. Always...”

Written on: 20/11/2017 by Ivanneil (1 review written)

Excellent service from the person I dealt with. Always gives good deals. Very prompt and patient. Have already recommended to friends and family for the service and the price hehas offered. Would like to meet him personally sometime… Read Full Review

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★★★★★

“Flights booked with George Bailey from Travel up.”

Written on: 19/11/2017 by Mikefay (1 review written)

We recently booked flights to New Zealand with the person I dealt with. We booked pretty much last minute and the flights we wanted were no longer available but the person I dealt with was very patient and went backwards and forwards with different dates till he found flights within our budget that suited our requirments. Thanks to the person I dealt with for all your help. … Read Full Review

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★☆☆☆☆

“If I could give 0 stars I would TERRIBLE”

Written on: 19/11/2017 by JoselynDalrymple8 (1 review written)

If I could give a negative number of stars I would. Travel up are the worst travel agent I have ever used. They stole my money, refused to allow us on paid flights and requested more money. The customer service is beyond rubbish and not only are they absolutely rude and unhelpful, they are also useless and hung up the call several times. They do not even respond to -any emails. They should all be sacked. Overall the worst travel experience with them ever, and I thank god I did not book any… Read Full Review

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★★★★☆

“Prompt helpful service”

Written on: 13/11/2017 by 44Dunn (1 review written)

Very prompt, efficient service… Read Full Review

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★★★★★

“Booking of ETKT”

Written on: 12/11/2017 by mahabay (1 review written)

Excellent efficient way of verifying card security, Feel well secured booking with you. I too work in aviation at Heathrow airport handling flights and aware of the importance of security. Increased confidence in Travel up as a secured base to book tickets. Will definitely promote Travel up to my friends and family. Very quickly action… Read Full Review

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★★★★☆

“Easy to use, but waiting for verification code was...”

Written on: 10/11/2017 by sarah2895 (1 review written)

I thought the service was very straightforward and easy to use. The prices were very competitive and much cheaper than the competitors. The only concern I had was that I received an email after booking saying that I needed to confirm a 6 digit verification code from my credit card provider, and as I am currently living abroad it was a bit of a hassle to call back home (to Canada) to retrieve that information. However the representative from travelup was helpful and explained exactly what he… Read Full Review

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★★★★★

“Professional best easy ”

Written on: 01/11/2017 by Fouad9551 (1 review written)

Professional way , very good prices , different choices of travel company, easy to make the reservation, different way to paid , very easy to contact in any time… Read Full Review

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★☆☆☆☆

“Bad Experience. Stay away from Travel Up.”

Written on: 30/10/2017 by segevhochberg (1 review written)

We booked a flight to Rome and due to unforeseen reasons we had to change one of the passengers departure flight. We gave them 4 options / asked for 4 possible solutions: 1. We asked for a cancellation of this passenger flights - From 500$ we would only get £ 31.53 back. 2. We asked for a date change for her flight only - it would cost us £ 489.63 (more than what we paid) 3. We asked for a name change so someone else can take this trip - No name changes are permitted 4. We figured she… Read Full Review

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★☆☆☆☆

“DO NOT RECOMMEND”

Written on: 26/10/2017

It was such a terrible experience I would never use travelup ever in my life, no matter how cheap they are. My trip was a long one from London to Auckland. First of all your e-ticket does not get issued on time.In my case, I had to change the date of the flight coming back and when I called them they said email them which will be answered within 2 hours. I got a response three days after I emailed them.... even when I sent 2 more follow up email explaining this is a very important matter. I was… Read Full Review

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