TravelUp Reviews - www.travelup.co.uk

★★★★☆
3.9 / 5
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Latest Reviews

★☆☆☆☆

“Poor”

Written on: 12/01/2018 by IanHatt (1 review written)

Booked a couple of flights through Skyscanner but managed to make a mistake with the dates. Nearly £200 to correct, even though I picked up on the mistake within the hour. BA flights so would've been free to change if I'd booked direct. If you use this company, make sure you double check the details before confirming. First and last time I use them, what was I thinking!… Read Full Review

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★☆☆☆☆

“The worst company I have ever met”

Written on: 08/01/2018 by Harperuf190 (1 review written)

I chose the hotel on the Travelup site. Once the booking was done I had to cancel it as it was one price during the booking then the final price increased almost 5 times. I sent several emails and called to Travelup. Finally I got an answer that they will do a full refund. I sent several emails with request to inform when ghey do a refund. Up to now I did not get the answer. Travelup agency did not return me my money 1620 USD and did not reply to any of my emails as of 19 December… Read Full Review

Dianaarakelian's Comment

Written on: 08/01/2018

Something incredible happened and they contacted me today. I 've got received answer that refund will be actibed urge you. Will see!

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★★★★★

“Customer Services Travel up”

Written on: 07/01/2018 by TeamMonty (1 review written)

I've never used Travel Up before, but checked them out on TrustPilot and all looked good. I left booking our flights a little late and so we ended up with an awkward 2-stage flight home, adding hours to the journey (my fault) but the price was good, the website was easy to use and I got email confirmation straight away. About a month after booking, I got an email to say our flight times had changed for the way home...they'd got even worse! The email said "let us know if these flights are okay… Read Full Review

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★☆☆☆☆

“Mickey Mouse Travel Agency”

Written on: 04/01/2018 by TravellingMohammed (1 review written)

This is a a mickey mouse travel agency, which is a disgrace to the travel industry. we booked business class tickets through them on Egypt Air. Three weeks out, we recieved an email saying the flight had been cancelled by Egypt Air and offered unacceptable alternative dates. You choose a day on business class for a reason! When we called to discuss our options the Indian Call centre staff (multiple) were very rude- althought I must say, they absolutely clear and very intelligible. They… Read Full Review

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★★★★★

“Extremely helpful”

Written on: 02/01/2018 by Callie498 (1 review written)

I made a mistake with my booking and they were very easy to contact and find a solution. Kamran was extremely helpful… Read Full Review

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★☆☆☆☆

“Buyer Beware of this company!!”

Written on: 31/12/2017 by BarrettMelton226 (1 review written)

Buyer Beware!!!!! Would give ZERO stars if I could!! Advertised free cancellation which was done well in advance of deadline and company won't issue a refund. I paid a deposit and was told deposits are non-refundable and they only give full refunds if you pay the full amount, which is absurd. This policy is no where to be found on any of my documentation. And....When I first booked the hotel I received an email that my reservation had failed and could get a full refund. That email was… Read Full Review

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★★★★★

“polite ”

Written on: 22/12/2017 by ljDougherty482 (1 review written)

He helped throughout the process , kept in constant touch with both phone calls and up to date emailsthank you … Read Full Review

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★☆☆☆☆

“NEVER PAID MY HOTEL ”

Written on: 12/12/2017 by JESSkang (1 review written)

Never paid my hotel had to call my bank's fraud to get enough money to pay for the hotel or we would have been stranded in Jamaica. Do not book with them. We found out from the hotel that travel up doesn't want the hotel to tell clients they haven't paid so when I confirmed with the hotel they said everything was ok. When we got there, they stated they have a lot of guests have trouble with this company. There are a lot of bad reviews and I should of took them to heart. Don't book you will be… Read Full Review

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★★★★★

“Efficient helpful service ”

Written on: 07/12/2017 by DavidNCh (1 review written)

She found flights for me - that suited my schedule, with reputable airlines for the lowest prices and was patient whilst I checked that the flights were the right ones for my schedule. I would use travelup to book my flights in the future… Read Full Review

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★☆☆☆☆

“No Compassion”

Written on: 03/12/2017

I would NEVER book tickets with this Travel Agency again. I booked flights 2 months before going on my holiday, and at the time of my booking, I WAS 100% aware that my booking was non-refundable/non-cancellable. 6 weeks prior to my holiday, I had a very serious injury where I tore the ligaments and cartilage in my knee. Obviously, I thought I would be unable to go on this holiday to the Far East for my own safety and medical conditions. I started cancelling the hotels I had booked for my… Read Full Review

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★★★★★

“brilliant service ,loved it”

Written on: 01/12/2017 by rosaantonio (1 review written)

The person I dealt with was very good at her service, very patient and took her time with me thank you so much!!… Read Full Review

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★☆☆☆☆

“Authorization number !!”

Written on: 01/12/2017 by SimonLynch (1 review written)

This is my first and last time buying ticket from !! U guys make me call my bank to hold on the phone for 40 min to get this number 40 min !!! Trust me I have more important things to do in my life hope the same grind happens to u and wanna see if how happy are u with this company ??… Read Full Review

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★★★★★

“QUICK TO RESPOND”

Written on: 01/12/2017 by bbereest (1 review written)

TravelUp booking is easy and hassle free. While we did have to complete some additional verification for our payment, TravelUp staff's request was clear and their follow-up response was immediate… Read Full Review

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★★★★★

“Brillian after service.”

Written on: 30/11/2017 by O'Haraow318 (1 review written)

Exceptional hight quality service by the person I dealt with. It took a few days however he went beyond means to help me on some flight changes that affected me. I would definitely recommend travel up. Most other places would not have bothered. He kept me informed and updated whilst he was dealing with the airways… Read Full Review

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★☆☆☆☆

“Unprofessional, rude and unethical. ”

Written on: 27/11/2017 by 137O'Neill (1 review written)

I called the helpline and was passed around to a few members of the team with an enquiry about the suitcase policy for a flight using two different companies under the same booking reference. The staff were rude and not interested in hearing my enquiry, interrupting with irrelevant information (letting me know the bag weight allowance instead and telling me to read the information on the website) and not listening with me having to repeat myself 4 or 5 times. I was transferred to different… Read Full Review

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★★★★★

“V helpful service!”

Written on: 22/11/2017 by Jennifer12348765 (1 review written)

Our operator really went the extra mile to find us flights!… Read Full Review

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★★★★★

“Great Efficiency from Jake!”

Written on: 21/11/2017 by 92Holder (1 review written)

The person I dealt with has been helping me to change a flight and I was very impressed with his efficiency. It’s the first online travel agent I experience which is quick and to the point. I will most definitely use you guys moving forward. You’ve win one client. Thanks to him… Read Full Review

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★★★☆☆

“Never encounter the situation that I must reply an...”

Written on: 21/11/2017 by Phoebe36 (1 review written)

Never encounter the situation that I must reply an authorization code back, even my bank doesn't know about it. So I was too late and failed eventually at the first time. When I try to book another one the day after, the price has already increased by 20 pounds… Read Full Review

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★★★★★

“Excellent service from the person I dealt with. Always...”

Written on: 20/11/2017 by Ivanneil (1 review written)

Excellent service from the person I dealt with. Always gives good deals. Very prompt and patient. Have already recommended to friends and family for the service and the price hehas offered. Would like to meet him personally sometime… Read Full Review

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★★★★★

“Flights booked with George Bailey from Travel up.”

Written on: 19/11/2017 by Mikefay (1 review written)

We recently booked flights to New Zealand with the person I dealt with. We booked pretty much last minute and the flights we wanted were no longer available but the person I dealt with was very patient and went backwards and forwards with different dates till he found flights within our budget that suited our requirments. Thanks to the person I dealt with for all your help. … Read Full Review

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