Leaders Ltd Reviews - www.leaders.co.uk

★★★☆☆
2.8 / 5
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Latest Reviews

★★★★★

“Alford-Smith review of sale of Westpoint &Waylands...”

Written on: 10/04/2021 by Jazlynf231 (1 review written)

Leaders had rented out 2 properties for me for more than 20 years. I did not view them as a likely selling agent but in order to keep matters seamless I appointed them to sell the properties. The effort that Beckenham/Bromley Leaders put into the selling process was exceptional in a particularly difficult market.I was kept informed of reasons for progress or lack of it (buyers solicitors delays etc) and was therefore always in touch with the process. I would recommend The Leaders office which… Read Full Review

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★☆☆☆☆

“Incompetent, Unprofessional, Unethical”

Written on: 16/02/2021

I feel like it is a cliché here, but I would happily give 0 stars if I could. The issues I had with Leaders were almost comically bad in duration and severity. I blame myself for ignoring the warning signs before signing a tenancy. Please don’t make the same mistake. I was a tenant through Leaders from August 2019 to August 2020 and I had issues at every stage: before my tenancy, during my tenancy and even after my tenancy. Enjoy. Pre-tenancy: - I had multiple appointments to view… Read Full Review

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★★★★★

“Staff are very professional and non judgmental and...”

Written on: 04/02/2021 by Henrypa152 (1 review written)

Leaders is one of the best estate agent I have dealt with, they are very supportive especial a special staff that support me to view a two bedroom property. when view the property the bedrooms were too small. I informed the staff if it was a three bedroom I would take it. About three weeks after this special staff with a caring nature called me asking me if I want to view a three bedroom property, I then accepted the offer to view the property, after viewing the property I accepted the offer to… Read Full Review

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★☆☆☆☆

“Avoid selling your house with Leaders.co.uk by all means”

Written on: 14/10/2020 by Doc32 (1 review written)

They are good in selling themselves and charging higher fees than average. Once you sign a contract they do what they like. The house was advertised in a different way than agreed. Not sticking to given promises. Viewings cancelled without warning. Setting up viewings without agreeing with us. Very stressful experience for the whole family. Very unprofessional company and their selling process has created more damage than helped. As a result at least two prospective buyers were turned away… Read Full Review

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★★★★★

“Service from leaders estate agents”

Written on: 21/11/2019 by Fernandezpv252 (1 review written)

Our property was marketed in the best way possible with top quality photos which provided us with a sale very quickly. Superb service from start to finish very professional & personal at all times. They provided us with all the updates we needed reference our sale & purchase. Would highly recommend this estate agents in waterlooville… Read Full Review

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★★★★★

“Great service as the landlord”

Written on: 08/11/2019 by Anna-lisa (1 review written)

Thanks to the team at the Leatherhead branch. I always find them to be helpful and professionally. We have three rental properties and always use Leaders to source the tenants and then manage the properties ourselves. We will continue to use them. We’re very happy with the service from this lovely group of ladies. They are quick to resolve any issues too. … Read Full Review

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★☆☆☆☆

“IF YOU ARE A TENANT AVOID AT ALL COSTS!”

Written on: 13/10/2019

This company are a flock of vultures as far as tenants are concerned. Having been a tenant with them for over 3.5 years, I have been treated appallingly throughout. Examples include: I had a leak in my upstairs bathroom, which was coming through the light fitting in the living room and several patches in the ceiling. Leaders sent out a plumber who came multiple times over the course of several weeks, each time failing to find the fault. Eventually I sent a letter, including photos of the damage… Read Full Review

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★☆☆☆☆

“landlord/tenant beware”

Written on: 01/10/2019 by really_none (1 review written)

These people have no interest in landlords or tenants. They've neither inspected or looked after the property. On top of that after over paying for a year they have both acknowledged and refuse to refund the over payment. Nor communicated their intention. My legal adviser has indicated this is an intention to refuse payment. Now I need to find a new place and fight a legal battle. … Read Full Review

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★☆☆☆☆

“Terrible”

Written on: 18/09/2019 by Davon278 (1 review written)

The no deposit option; paying into the scheme does not count towards any kind of deposit and leaves the tenant liable to pay costs at the end of your tenancy, which you have no choice but to pay as they make you sign legally binding documents at the beginning of your tenancy. Leaders will look into raising charges for any kind of minor discrepancy with the property, and charge you extortionate amounts to rectify them with their so called 'outside contractors'. My partner and I paid out many… Read Full Review

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★★★★★

“great assistance!”

Written on: 10/06/2019 by bromleygirl (1 review written)

being new in the country, leaders have helped us in moving in and settling. theyve given us updates and assistance in everything that we need. special thanks to the person I dealt with for always being available and answering all our never ending questions. i hope they keep up the good work. great communication, i love how we are informed of certain things in advance and giving us feedback with our request and queries… Read Full Review

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★★★★★

“Letting team @ Leaders in Bromley are awesome!!!”

Written on: 25/05/2019 by KyDo (1 review written)

The letting team @ Leaders in Bromley managed by the person I dealt with is fantastic and awesome, very friendly and experienced. I was new to letting so the person I dealt with spent considerable time going through what I needed to know and answered all my questions and concerns. I needed to let my property asap, so they got to work straight away, photos, floorplan and marketed on all the big property sites the next day, four potential tenants viewing booked the following day, two asking… Read Full Review

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★☆☆☆☆

“0 stars from me”

Written on: 19/04/2019 by carltat (1 review written)

My wife rented a property in Arthur street Kenilworth on a 6 month lease. She paid the 6 months up front from memory October 2017. There were a few issues with the house, shower,garden,painting all were going to be resolved before she moved in but wasn’t. The person who produced the inventory even noted this. I actually repaired the bathroom lights and unblocked the shower which was full of hair and soap. Moving forwards circumstance changed and my wife no longer needed the house so came to… Read Full Review

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★☆☆☆☆

“Crewe it was just horrible”

Written on: 18/04/2019 by Chelsea1033 (1 review written)

If there was a reward for worse estate agents they would win hands down. On the day I was moving into my new property Leaders canceled the move on me 4 times on the day because they had failed to complete my credit check even though I had sent them proof of my employment 3 times, which resulted in them making me pay 6 months worth of rent upfront, because no one can be bothered to do their job. I moved in September 2018, and my heating was cut off for a month. Leaders had no idea who my gas… Read Full Review

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★☆☆☆☆

“Toxic Practices”

Written on: 13/01/2019 by k2bd (1 review written)

The biggest problem with the way Leaders do business is that they do not consider themselves to be true intermediates between landlord and tenants but instead represent the interests of the landlord only. After all, the landlord is their long-term customer with an endless supply of new potential tenants coming through the city. We paid them hundreds of pounds and entered into a contract that in part obligated them to, for example, make sure that the appliances in their property actually worked… Read Full Review

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★☆☆☆☆

“Beware of leaders”

Written on: 02/11/2018

Leaders managed my house because I was abroad tenants stopped paying rent leaders just left them in there that's not managing there a useless company and when I read the reviews seems the good one are wrote on the same day that's a coincidence… Read Full Review

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★☆☆☆☆

“Absolutely the worst estate agent that I have ever had...”

Written on: 28/10/2018

Absolutely the worst estate agent that I have ever had to deal with. I would not have taken the property that I am in if I had known in advance all of the fees and the terms that come with it. They start by pressuring you into paying them the holding fee and the processing fees by telling you that other people are interested in the property, etc. - that's pretty common. Their fees are not common, though. They describe their fees as "middling", but the truth is just that they are very… Read Full Review

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★★☆☆☆

“Flat given in poor condition”

Written on: 26/10/2018 by whPowell494 (1 review written)

Flat poorly cleaned, equipment not working, plumbing problems, cobwebs, burnt out lights, rotting terrace furniture. Clearly not much care taken by letting agency in ensuring a smooth move in for us. No real apology. - lots of excuses. Slow to fix everything. Lots of follow up needed by us to push things along. With the high fees we pay these agencies for letting move in things should be much better… Read Full Review

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★☆☆☆☆

“awful letting agent ”

Written on: 10/10/2018 by Robertsnq393 (1 review written)

1. high fees 2. landlord was not contacted by leaders when repairs were needed. 3. 4 property managers in 18 months. 4. after 2 weeks of being told our deposit would be back to us within a week it turned out the deposit was sent to the landlord instead of us. 5. when viewing other properties we were told it was a private viewing and it turned out they were open houses. 6. property manager only worked 3 days a week and if we needed anything while she wasn't working we had to wait for her to… Read Full Review

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★☆☆☆☆

“get everything wrong”

Written on: 20/09/2018 by 476Faulkner (1 review written)

very poor service, continually making mistakes, some of which have cost me money, continually having to remind them of what needs doing, continually changing staff with inability to inform new staff of what is going on, just a total mess. Have found another agent… Read Full Review

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★★★★★

“Great Team!”

Written on: 27/05/2018 by Griffin-Alt140 (1 review written)

What lovely people to deal with. So helpful and so understanding of my situation and requirements. Highly recommended!… Read Full Review

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