GO Outdoors Reviews - www.gooutdoors.co.uk

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★★★★☆
4.2 / 5
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Latest Reviews

★☆☆☆☆

“Inferior sandals and customer service.”

Written on: 08/09/2018 by Chrisearle (1 review written)

I puchased a pair of Karrimor Sandals for £45 from the Southampton Go Outdoors store. Ater wearing them for a short time when I returned home a top retaining loop for the lace became detached. These sandals appear to be low quality imports from China. On returning these sandals to the store the assistant refused to pay a cash refund although I had paid for them with cash. Not her fault but down to poor staff training. Upon speaking to the mamager all of a sudden she was able to make a cash… Read Full Review

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★☆☆☆☆

“Bad Customer Service + Check what you buy from them”

Written on: 09/08/2018 by Spartan888 (1 review written)

1) Bought items from Peterborough. Got charged wrong price and had to go back for refund. 2) Drove over an hour after work to do an click & collect at MK. Got serviced at the checkout and waited a few mins for the goods to be handed over. Had a strange feeling though (Expensive watch and no seals or plastic around the box). Paid my money and headed out of the store. Luckly, I took the watch out and then saw the brand Suunto. Turned around straight away and challenged the staff on whether… Read Full Review

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★★★★★

“Great customer service & good range of products”

Written on: 28/07/2018 by pcdunx (2 reviews written)

I visited the Shrewsbury store and was amazed at how friendly and helpful the staff were. I had browsed the internet to try to select an item to buy, but really needed to see, feel and test out in person, so this store provided a great opportunity to choose my item (sleep mat for camping). The young man who helped me was very friendly and amiable. Whilst helping me to select an item he really couldn't have done anything more. He took down display items and opened up shelf items for me to try… Read Full Review

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★★★★★

“A great store and great examples of customer service”

Written on: 08/06/2018 by Turnerc257 (1 review written)

Popped into Go-Outdoors on the hunt for some more walking boots after not knowing exactly would fit my needs the salesperson expanded on the boot selection I had made and offered lots of advice positives and minuses about each of the boots I had asked to look for and several additional pairs. The fact that the advice was at all times consultative with refinement and an attitude of nothing being too much trouble, I was allowed to try many, many pairs of boots without at any time feeling… Read Full Review

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★☆☆☆☆

“Impossible to get parts for the bikes they make.”

Written on: 07/06/2018

I bought their Calibre Bossnut mountain bike for nearly a thousand pounds. While the bike was great, if anything broke it's taken weeks to get new parts meaning I've missed loads of mountain biking time and even had to cancel my mountain biking holiday as I couldn't get hold of a rear mech holder for the bike as they had no stock and said they wouldn't have any more for at least a week. How they can let their stock levels drop to zero for parts for the bikes they sell is beyond me. Avoid this… Read Full Review

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★★★★★

“Great Customer Service”

Written on: 02/05/2018 by Jokemeister (1 review written)

First time ordering from GoOutdoors. Quick & simple and received my items (bike & shoes) quicker than predicted (48 hours with free delivery option). Had a little quality concern with one of the items and customer services sorted it quickly and efficiently. With a good selection of products and excellent prices with the discount card, I will order from GoOutdoors again… Read Full Review

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★★★★★

“Worth a visit.”

Written on: 02/04/2018 by Airedalejoe (3 reviews written)

Took advantage of their price match and 15% off to buy a couple of pairs of boots. Service online superb, staff are a bit hit and miss in store, like life I suppose! Wouldn't hesitate to use them again… Read Full Review

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★★★★★

“Easy and friendly ”

Written on: 28/03/2018 by Womble4eva (1 review written)

Staff are always so friendly and helpful at my local go outdoors branch in Sheffield Always a bargain to be had… Read Full Review

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★★★★★

“Great Customer Experience”

Written on: 16/03/2018 by richardsinormous (1 review written)

i went to go outdoors at lakeside retail park today to make a purchase of a pair of walking shoes. I selected a pair of Salomon ultra GTX 3 shoes and the store assistant was happy to advise on the features and product generally. He was happy for me to try them out and ask questions which he was able to answer easily. Even when i decided to purchase them and provided him with evidence of a competitors price he was happy to confirm and match their price and take another 10% off which… Read Full Review

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★★★★☆

“Good products and really good customer services”

Written on: 02/03/2018 by Philyorksjock (1 review written)

I do not remember names generally, but the staff at the York Go Outdoors and also Go Outdoors customer services/HQ have nearly always surprised me with their willingness to give advice on products, and to help if I have been unhappy with products all of which I have used a lot. Ideal if you want to avoid the silly prices (subtle elitism or is that just me?) of Tiso/Cotswolds but have good selection of products then Go Outdoors is a good place to start. Great place to take young people who… Read Full Review

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★★★☆☆

“Go Outdoors did not print my review”

Written on: 22/02/2018 by pwilliams (2 reviews written)

The reviews on the North Ridge's Hybrid Spirit Down Jacket on the Go Outdoors website are all 5*. I sent them a 3* review, shown below and they did not include it. Can you trust their reviews? My research led me to believe this was the perfect jacket for me. When I first tried it on, the fit, the appearance and the hood all seemed perfect and I was really pleased. After a few minutes I became aware that it was extremely tight under my arms. I tried many other jackets and none had this… Read Full Review

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★★★★★

“Helpful but not pushy staff.”

Written on: 21/02/2018 by DogTog (1 review written)

I recently bought a synthetic down jacket and a goretex jacket from Go Outdoors at Stockton. I spent a long time in the store trying on different items. During that time I was helped by 3 different members of staff. I found them all easy going, extremely helpful and had some wise words of advice and wisdom. Not one of them though was pushy to either make a sale or direct me towards the most expensive product. They just wanted to make sure I got the right items and spent time telling me the… Read Full Review

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★★★★★

“Before you go outdoors, first Go Outdoors”

Written on: 20/02/2018 by Skypilotpara (1 review written)

I purchased the men’s Alaska pants from Go Outdoors, because my wife wears the pants in our family and she was so happy with hers, she insisted I bought a pair. A few weeks earlier we bought matching Berghaus waterproof jackets, the week before two matching LED torches. The staff at Berwick upon Tweed branch are so knowledgeable and friendly, the only problem is that when we are geared up in identical kit we look like twins instead of husband and wife. This week we are in The… Read Full Review

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★★★★★

“The place for all things outdoors”

Written on: 14/02/2018 by brixtonboy (1 review written)

I always use this company's Norwich branch for anything I need in outdoor wear and equipment. I can always find what I need and at a reasonable price. The store has a relaxed atmosphere and the staff are always available for help, advice and conversation… Read Full Review

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★★★★★

“Helpful and polite staff”

Written on: 04/02/2018 by SticNick (1 review written)

I was in the Hanley store today and purchased some Scarpa Peak walking boots. The salesman was very helpful and had a LOT of knowledge on their (wide) selection of shoes / boots. He was very attentive and helped me decide on the Scarpa boots. Very pleased indeed! The lady on the till was polite. Both members of staff were well mannered and helpful which is (IME) rare today, so worth the 5* review alone !… Read Full Review

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★★★★★

“shopping at go outdoors”

Written on: 20/01/2018 by FinnWilkinson107 (1 review written)

Have shopped at go outdoors several times in the last year and found it to be a great experience.Ive always found what ive been looking for, and with their discount card got the items at a good price,but i must say all the staff are very helpful and pleasant ,you dont always get that very often in stores these days!Their range of items are as the name suggests for the outdoors but not too specialized just good quality at realistic prices… Read Full Review

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★★★★★

“Great Service”

Written on: 02/01/2018 by Kianay312 (1 review written)

I have made several purchases from GO Outdoors in 2017 (Warrington). I have always received great service even with exchanges etc. I have also had the benefit of price matching by GO over products on the internet. The issue of discount cards also means there is a record of your previous purchases which makes exchanges etc very easy (even if you have lost the receipt like i did). … Read Full Review

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★★★★★

“great service-even for a refund!”

Written on: 05/12/2017 by 123louisaj (1 review written)

I don't normally leave lots of reviews but I have just returned from the Taunton store having taken a coat back. I was under the impression that as I ordered it online, I would have to post back to Go Outdoors before I could get my paypal refund but the whole process was made easy! I called and spoke to a lovely lady in customer services who was friendly and helpful. I then drove down the road to the store and a quick phonecall from a member of their team.. et voila! refund processed within… Read Full Review

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★★★★★

“Great Staff.”

Written on: 20/11/2017 by McDonoughcy107 (1 review written)

Went into the Derby Store to buy clothing for fishing for my other half. A tall male shop assistant with a beard and glasses was most helpful and measured the items for size for me. Two of the items were not on display so he went on line to look. Him and another member of staff a slim guy with a beard very smiley found the other 2 items already in stock so I was very happy to get everything. I then proceeded to the till where the very pleasant male member of staff served me. He was very Polite… Read Full Review

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★★★★★

“Supportive staff”

Written on: 29/10/2017

My friend and i have been shopping at the Wakefield store a few times recently and as we are both of ill health certain areas are hard for us to get around. We have found ALL the staff there have been very helpful and supportive of us without being condescending or making us feel we are being a nuisance as some other stores do, we don't always purchase something but that doesn't change their attitude towards us. The times i have ordered something that was out of stock in the store it was… Read Full Review

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