GO Outdoors Reviews - www.gooutdoors.co.uk

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Latest Reviews

★★★★★

“Supportive staff”

Written on: 29/10/2017

My friend and i have been shopping at the Wakefield store a few times recently and as we are both of ill health certain areas are hard for us to get around. We have found ALL the staff there have been very helpful and supportive of us without being condescending or making us feel we are being a nuisance as some other stores do, we don't always purchase something but that doesn't change their attitude towards us. The times i have ordered something that was out of stock in the store it was… Read Full Review

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★☆☆☆☆

“Poor tent quality lead to poor customer servoce”

Written on: 27/09/2017 by ChantelleE (2 reviews written)

6 weeks ago we purchased an Easy Camp Galaxy 400 tent, we used it 3 times and will never be able to use it again. We went camping last weekend in Wales, set our tent up on the Friday evening and went to bed. At 4am the tent collapsed on us which we were asleep. We got up tidied the tent and went back to bed. On the Saturday we wen tout hiking for the day, we got back to the camp site for the tent to be in a pile on the floor. We sorted this out and set the tent back up. A few hours later we… Read Full Review

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★☆☆☆☆

“Terrible Customer Service”

Written on: 18/08/2017

Terrible customer service between Leeds and Blackburn. Ordered an item from Leeds which said it was in stock, it wasn't so they ordered me one from Blackburn. Over a week later, no news. Phoned Leeds who didn't have an information on it - so suggested to call head office. Head office were useless and couldn't offer a solution. Phoned Blackburn who said the warehouse were busy and he would call me back. They didn't. Chased again today, only 11 days after the initial order. Zero customer service… Read Full Review

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★★★★★

“Fast, Reliable, Packaged well!”

Written on: 07/08/2017 by carlyshuds (1 review written)

Brought a head torch which is so good! LedLenser. best headtorch ive ever had! Also brought a hat and neck warmer (heat holders) which are so warm and matching! I work nights so this equipment was needed! The packaging was perfect and carefully done which i appreciate as it is an expensive head torch, with leaflets etc on other products. The delivery was 5 working days but arrived in 2 days! super fast delivery!! The website is easy to navigate around and currently have a sale on and a lot of… Read Full Review

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★☆☆☆☆

“7 weeks of stress for a faulty item”

Written on: 28/07/2017 by kikidee333 (1 review written)

The first time I used My Airgo tent there was a fault with the door and the footprint. I contacted customer services who appeared quick to tackle the problem and arranged collection of both items. I was told they would be in touch...3 weeks after the collection I called them back as I hadn’t heard a peep. I was told my tent and footprint had gone to the Sheffield store and has been repaired. I had not confirmed if I wanted a refunded, a replacement or a repair. After a single use I would not… Read Full Review

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★☆☆☆☆

“DO NOT BUY A TENT FROM HERE!”

Written on: 26/07/2017 by katiemc (4 reviews written)

We bought a Hi Gear Voyager Elite 6 tent from here in June. On our 2nd camping trip a few weeks later the elastic in one of the poles came out so instead of ruining the weekend and going home i borrowed some gaffer tape from the site owners to tape up the pole up. In the evening it started to rain (wasn't heavy rain) which then the tent started to leak in the main living space where the hook is. I phoned up Go Outdoors and asked if we could return the tent and exchange which the gentleman on… Read Full Review

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Gooutdoorsemployee's Response to katiemc's Review

Written on: 25/09/2017

hi there as an employee of go outdoors id like to personally apologise for this issue.its my priority to make sure our customers are happy with the service and products sold by us especially our own brand products. In regards to you being told to put up the tent before hand it is reccomended that as with any outdoor product you test them before travelling somewhere that you would be a long distance away from one of our stores. we also recommend that take an extra set or an extra pole and or a repair kit which cost £3.99 which includes new string and tools to enable you to repair your pole in jut a few minutes. In regards to the leaking of the tent then that is an issue that if there is a hole you cannot resolve. but neither can we. so we send the damaged tent off to be repaired by the production team who then repair the tent however we cannot be certain of is that will be a week or a month so we will say the longest time which is usually 3-4 weeks as the tent is checked and repaired. as with any retail chain wether a product is faulty or not suitable for the person there is a returns policy which is a strict policy giving you 28/30 days to return that product. the repair of your tent is covered in your Go Outdoors tent guarantee and if you have chosen not to allow Go Outdoors to send your tent of for repair then that is not the fault of Go Outdoors as they have tried to repair the tent and do as your guarantee states. I hope this has explained the issue a little bit more for you.

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★★★★★

“Amazing”

Written on: 04/07/2017 by Edomedo (1 review written)

Recently I've bought a tent(Outwell Buckville 700 Family Tent) and I must say that I'm amazed. First of all the shipping service(UK to Croatia) was extremely fast, it took only seven working days from the order date and the delivery cost was ridiculously low. I've been looking all around for a better price but couldn't find it anywhere then on GOoutdoors. The tent itself is marveolous, spacious bedrooms, huge living area, great fabric quality, massive durable poles...I simply cannot find words… Read Full Review

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★★★★★

“Fantastic customer service”

Written on: 30/06/2017 by ClaireMik (1 review written)

I was looking for a new tent to replace the old one. I visited the Wigan store and the assistant was so helpful and very knowledgeable. I left the store with 2 tents in mind, so looked online to compare the tents. I decided on the tent and ordered it, I found it was on sale but the rest of the bundle wasn't so I had to order the items separately to get the sale price of the tent. A couple of days later the website was updated and the bundle price was less than I paid, so I rang them and… Read Full Review

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★★★★★

“GO Outdoors Arnold Store”

Written on: 10/05/2017 by VonneyL (2 reviews written)

Really friendly and very helpful. I was looking for some walking sandals and the assistant was very helpful and very knowledgeable. The sandals I bought are great. Also my husband was looking for some walking trousers and base layer tops, which he tried on, and while I was waiting I mentioned to an assistant that it would be good to have chairs outside the changing room for people waiting and, hey presto, she brought me a chair, and also had time for a conversation with me. The check-out… Read Full Review

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★☆☆☆☆

“Great until it goes wrong then no help at all”

Written on: 27/04/2017 by Hippychris (6 reviews written)

I bought a £700 tent from Go Outdoors.. while I was buying it they could not help me enough, all the info I wanted, carry it to the till for me to pay etc etc.. The 1 season of use and things start to go wrong with the tent. Common problems from reading reviews and not really Go Outdoors fault as its more the manufacturer of the tent thats at fault. However.. I tried to get spare parts for the tent from them and nothing.. I have a snapped pole and despite them selling me the tent they… Read Full Review

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Muffet1400's Response to Hippychris's Review

Written on: 31/05/2017

Sounds like I'am in for a similar experience, except my tent only lasted one use, was it a freedom trail Sondero 4 tent by any chance ?

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Hippychris's reply to Muffet1400's Comment

Written on: 01/06/2017

Mine was a Cirrus 6.. Made by Hi Gear.. Their own brand I believe.. I gave up in the end as I got sick of apologetic emails telling me how sad they were that they could not help without actually trying to fulfill basic customer service like trying to contact the makers for me seeing as there is no contact details on the hi gear website.. I guess it must be really difficult for them to find out a contact number fir the company that manufacturers their tents for them

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Katiemc's Response to Hippychris's Review

Written on: 26/07/2017

We bought a HI Gear voyager elite 6 which leaked on our 2nd time of using it. Go Outdoors customer service is awful. because it was just over the 30 day faulty return policy they wont replace or refund.

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Read 3 Comments
★★★★★

“Amazingly helpful customer service”

Written on: 04/04/2017

The customer service provided at the Liverpool store went above and beyond our expectations! It was clear that the assistant truly cared about ensuring that the product we purchased was exactly what we needed. The service provided at the Liverpool Go Outdoors was genuinely the best service I have ever received… Read Full Review

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★★★★★

“excellent”

Written on: 10/03/2017 by LaurelDobson288 (1 review written)

Arrived when advised was just as expected and could not fault service or product… Read Full Review

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★★★★★

“gift vouchers”

Written on: 28/02/2017 by 377Guzman (1 review written)

excellent service. Vouchers arrived within two days . Would recommend to friends… Read Full Review

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★★★★★

“Perfect ”

Written on: 26/02/2017 by Saigel284 (1 review written)

Staff really helpful and was very happy with the boots , gf liked the style and very comfortable… Read Full Review

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★★★★★

“ North Ridge Men's Hybrid Down Jacket”

Written on: 25/02/2017 by Boyle214 (1 review written)

I bought this jacket for my husband for Christmas. He was and is absolutely delighted with it. It is very warm and quite compact. A great colour too… Read Full Review

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★★★★★

“Quality ltem”

Written on: 23/02/2017 by Dobson481 (1 review written)

Love the colour and fit. Warm and comfortable. Excellent for layering. Arrived promptly and well packed… Read Full Review

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★★★★★

“Good quality coat, ”

Written on: 22/02/2017

The rav coat I bought for my grandson was very good, nice fit as he is slim. I would recommend to friends. Good delivery, on time… Read Full Review

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★★★★★

“Prompt dispatch ”

Written on: 22/02/2017 by McLeanhd11 (1 review written)

Items clear on website and process was straightforward. Than you… Read Full Review

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★★★★☆

“Like this jacket”

Written on: 22/02/2017 by 405Cox (1 review written)

Jacket fits well Nice and light Cold doesn't go up sleeves Like the blue colour Not as warm as I thought it might be… Read Full Review

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★★★★★

“Ladies walking shoes”

Written on: 22/02/2017 by EmiliaBauer89 (1 review written)

My wife is very pleased with the shoes. She says that they are comfortable and well made and are a bargain at the price… Read Full Review

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