written by on 05/04/2014
Finding the experience of resolving issue with Customer Service a nightmare. Ordered battery from website, not arrived and receiving differing excuses why. Appears their Customer Services is overwhelmed with customers ringing them. Notice there is no place to leave customer comments on their own service only products.
written by Gregsy on 11/05/2012
The first problem was the non delivery of a driver I purchased. They informed that i needed to sign for the delivery and I duly booked time off work to be home when it arrived. I rang a couple of times to ask on the day at what time it would be delivered DG said it was on its way. At 5:00pm i rang again and they said there was a problem with the delivery company. It was out of their hands. I got the club delivered to another address but not once did anyone from DG apologise or accept responsibility. This driver turned out to be faulty within 3 months and I rang to return it. I was concerned if this was a manufacturing fault that any replacement would be the same but was told we need to send it away for repair. The two year warranty they make a big issue of is actually only good if you intend to not use the goods in the first place. Whilst the company offered me a temporary club to use whilst a 3 month old 4 times used faulty club was repaired, they failed to contact me and return my club in any sensible timescale or even let me know it had arrived. For me its just a matter of replacing the club and sorting it out with the manufacturer is their issue not mine. As the goods were not fit for purpose i wanted my money back and they point blank refused until I kicked up a fuss. "Were not happy until you are" is another phrase they have... I will be happy when i get my money back and use another supplier.
written by on 08/05/2012
Have bought plenty of equipment here but it is the only online store which has close to zero service after your order is made. Many times i have contacted them to ask for outstanding orders, or remind them to process the order or even made sure they send it to the address indicated on the order. So far they have failed in every aspect. The only time they reply fast is if they can sell you something after inquiry. Go to another web page instead if they have the same equipment
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