Direct Golf - www.direct-golf.co.uk

I received my Titleist 816 Hybrid yesterday and it arrived without the head cover and the adjustment tool was also missing. I’ve since been on review sites and seen other people have had similar problems. They’re now telling me that it’s out of stock so they can’t send me the head cover or adjustment tool. But I’ve been on their website and they are still in stock. Absolutely raging as Titleist clubs aren’t cheap and I payed extra for special delivery. Now I’m stuck with an expensive club I can’t use.

Customer service do not care at all.

Do not use to buy golf clubs people.

I’m beginning proceedings with trading standards.

Will keep you updated.

I ordered a Titleist hybrid 816 , when the order finally arrived it was missing the head cover, I could not get through on the phone ( I live in Portugal) so went down the email route through customer services on the first occasion I received a prompt reply stating that they would forward the head cover two weeks later nothing,, I emailed again reply it had just been dispatched, nothing arrived now one month, I emailed again asking for tracking and carrier details no reply have now given up with the idea that it will come, PLEASE AVOID DISAPPOINTMENT AND FRUSTRATION THIS COMPANY ARE CHEATS AND LIARS.

I won't bore you with the details but would highly recommend you only buy from them if you are 100% certain you won't need to return anything. My order arrived very promptly indeed but sadly the return process and subsequent incorrect refund amount have guaranteed I WON'T be ordering from them again.

Were a good company. Now taken over by Sports Direct. First thing they appeared to do was remove their contact line. Bought some shoes a couple of months ago, now they refuse to honour guarantees, just point you, eventually, to the takeover arbitrators. Avoid with a barge pole...

Purchased Adidas Golflite shoes at the Edgware store. Shoes were stacked on a shelf marked £23 (no description attached to price). Compared these with a pair of foot joys which were marked at £30. Shop assistant confirmed that the slight difference in quality and that there was a price diff of £7. Went for theAdidas as better fit.

Bought a few other things, walked out to find I had been charged £37.99 for the shoes! Went back (literally 10min later) to request a refund only to be told that that my options were exchange or refund. The shop assistant wasn't helpful so the manager intervened to check with "Corporate". He said he would have given a refund if he could - but the system would not allow it.

Abysmal - there was something wrong here, and the consumer has once again borne the brunt of it. Not impressed, will not be returning.

ORDERED ITEMS NONE ARRIVED NO RESPONSE FROM THE COMPANY

I ordered a golf club for my son and paid the extra delivery charge - still nothing after 5 days, when telephoned to chase ( and this took 2 attempts to get hold of someone - never accept they will call you back). Although it was showing one in stock there wasn't any in the warehouse - but they did not think to let us know - goodness knows when we would have heard. We are now waiting for our money to be refunded!

I ordered one of the most expensive clubs which was a custom made order - spending nearly £380 I expect to be informed when the club is to arrive.

However, I was promised delivery on a specific day so I stayed at home and have had no delivery, also what frustrates me more is no contact from the sales team at Direct Golf.

I wish I just went direct with my professional at my club, please never use direct golf.

I am considering returning the club and I will never promote this shambles of a company.

I ordered 2 dozen balls and a carry bag over a week ago, both were listed as in stock.

I have emailed an they sent the response below. Almost a week later and i have still not received anything.

Good Morning ********,

Thank you for your email, looking at your order I see you have ordered the 2015 Pro V1x unfortunately these are not yet in stock and are due in June which is quite a long wait, however we do have Titleist Pro V1x Golf Ball in stock if you would like me to amend your order and place this on a next day delivery for tomorrow.

If you could please let me know.

Kindest Regards

Customer Services Team

Direct Golf UK

Ordered a club for next day delivery as I wanted to use it the following day.

Paid £15 (£10 cost +£5 delivery) more than on another site as next day delivery wasn't available on cheaper site.

enquired around midday as to where the club was and was told by an email from customer services that the club wouldnt be delivered that day and that once the order had been processed I would sent an email telling me when the delivery would be made. I was told that they would refund the £5 next day delivery charge. I wrote back telling them this was unacceptable but got no response.

I rung them and after holding for 15 minutes got the adviser who had spoken sent me an email. When I asked about my delivery he was very defensive, offered no apology and then eventually hung up on me. Angry I rung up again and after 10 minutes got through to customers services, was put on hold for a further 5 minutes before being told he was busy. I asked to speak to his boss, was made to hold again before being told she was also busy but that she would call back.

at time of writing I have not heard back, got a club nor any refund.

absolutely shocking.