IGLU Cruise Reviews - www.iglucruise.com

★★☆☆☆
2.0 / 5
25% of users recommend this
? Ask our helpful community of experts about this product or company
IGLU Cruise www.iglucruise.com - Ask a question now

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★★★★

“Our "Go To" Cruise Website”

Written on: 24/10/2020 by Nigelfitz (1 review written)

We found Iglu Cruise & Planet Cruise to be very helpful and very friendly as always. Iglu & Planet Cruise are now our "go to" cruise websites.Everything was explained fully and every question was answered in relation to our recent cruise postponement (cancelled because of the pandemic) and every help was offered into finding a replacement and at a very good price, even fiding us the cabins we wanted. We would definitely recommend and will undoubtedly use again to book future cruises… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Professional, knowledgeable, friendly, reassuring”

Written on: 13/10/2020 by Lisac6876 (1 review written)

I was helped right through the process from an initial enquiry to completing the booking. I was contacted at exactly the time the agent had promised to get back to me. All my questions were answered and my mind is at ease due to the agents confidence in making my booking… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Not refunding loyal customers”

Written on: 12/10/2020 by Unfairlytreated70 (1 review written)

Booked a Royal Caribbean cruise in 2019 for September 2020 which was cancelled due to Covid-19 and despite a refund overdue and e-mails sent to relevant people within the company I have not been reimbursed nor had adequate communication,having recommended Iglu in the past I now feel embarrassed to of done this,a thoroughly amateurish outfit unfit to do business who should be ashamed to be accepting future bookings,be warned… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Cruise booking query re covid”

Written on: 10/10/2020

Query re cruise booking. Talked about rescheduling or cancellation. Representative was very helpful and understanding of our situation… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Professional handling of the booking. ”

Written on: 09/10/2020 by 131Jordan (1 review written)

Friendly professional staff attention to detail with accurate information to hand. Managed to change our existing cruise scheduled in December 2020 to a similar cruise for Feb 2021. Very happy with the outcome. Have had many cruises with other companies but since discovering Merella (Tui) we will always book with confidence of having the best service food and entertainment with helpful staff throughout… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Value cruises.”

Written on: 08/10/2020 by StuartG6 (1 review written)

Enquired about a cruise from Cape Town in 2022. The itinerary was good - going as far north as Maputo - and visiting all the main cities on that coast. I think I could welcome some island visiting though, as an alternative. There were stays at Cape Town before the cruise and then an overnight at the end too. As it is a tailor made package it’s possible to add more days in Cape Town. Staff members at Iglu Cruises were very helpful and dealt with all our questions promptly… Read Full Review

Report this review
Was this review helpful? 1 0
★★★★☆

“Asking about details fora cruise”

Written on: 08/10/2020 by Victoriafalls (1 review written)

All details about a cruise were specific especially about flights that at this time are unknown. We were tied that as past cruisers we were entitled to an upgrade for the cabin They had all our details for past cruise which helped… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Response to our enguiry”

Written on: 07/10/2020 by Gwen33 (1 review written)

The agent who responded to our email enquiry was so very helpful and understanding of our requirements and would not hesitate to call her again for an future needs… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Extremely helpful staff”

Written on: 03/10/2020 by basilandsybil (1 review written)

We were contacted by one of your agents to discuss our up and coming cruise which was likely to be cancelled. She managed to organise the same cruise on a later date which we are really looking forward to. Many thanks… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Good Booking Experience”

Written on: 02/10/2020 by carolevans27 (1 review written)

Have just booked an Azamara cruise for Nov/Dec 2021 when hopefully holidays will be back to some sort of normality. Throughout the experience whilst looking at various offers the agent I dealt with was very knowledgeable and helpful and it was a delight talking to her. Nothing was too much trouble and she followed up every quote in writing. I would highly recommend this company when booking a cruise… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Delightful support”

Written on: 30/09/2020 by PaulMonaghan (1 review written)

The agent was very friendly, knowledgeable and efficient. A very smooth booking process… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Iglu Cruises not refunding peoples money!”

Written on: 30/09/2020 by AndyF2020 (1 review written)

Our cruise was cancelled 167 days ago, we requested a refund 112 days ago. Iglu don’t answer emails, neither do the directors! Zero communication, they are taking a predatory stance towards customers and it’s shocking! They are fobbing us all off with false promises and trying to hang on to customers refunds for as long as they can, I won’t be using Iglu or Planet cruise again, instead going direct to the cruise line! … Read Full Review

Report this review
Was this review helpful? 2 0
★☆☆☆☆

“152 days ”

Written on: 30/09/2020 by helen666 (2 reviews written)

I have now been waiting 152 days for my refund with no real answers or communication. This is far from acceptable and I'm getting very frustrated. There seems to be no particular time frame as customers of yours on the same cruise as me had there refund months ago!… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Great service, very informative and professional. ”

Written on: 28/09/2020 by Delilahr434 (1 review written)

My call was answered by a person who could not have been more helpful. I asked for quite a lot of information and she was friendly and pleasant at all times. She had a professional manner whilst explaining our options. Despite my obvious lack of experience with cruising she took the time to explain the different offers available whilst noting the company way of operating. I felt completely looked after, thank you. … Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Friendly and helpful in challenging times”

Written on: 24/09/2020 by Calebi1968 (1 review written)

We've had 2 cruises cancelled and despite the disappointment, the experience with Plant Cruise customer service and sales staff have really helped ease the stress. Deposits from cancelled cruises have been transferred effortlessly from one option to another. Additionally, all our options open to us were explained clearly. Very approachable and open to questions. Great people to talk with - a real asset in this turbulent time! … Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“cruise rebooked ”

Written on: 23/09/2020 by jaguar456 (1 review written)

lengthy conversation with the two people I dealt with today to redook cruise for 2021 she was brilliant Best person to deal with many thanks… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Fantastic Help and Great Service!”

Written on: 22/09/2020 by NikkiTraveller89 (1 review written)

From the get go, the person I dealt with from IGLU Cruises was engaged and helpful, getting the best possible deal for me and my family. In addition, she followed up frequently, by mail and telephone ensuring everything was recorded appropriately which I found incredibly helpful. IGLU itself is fantastic. We are returning customers and last year my parents enjoyed an incredible trip down the Danube which they have not stopped talking about! If you are trying to book through IGLU Cruises, you… Read Full Review

Report this review
Was this review helpful? 0 1
★★★★★

“It must be difficult ”

Written on: 22/09/2020 by ColinCessford (1 review written)

It must be difficult to keep your customers happy when all around seems doom and gloom. IgluCruise have Just done this. I have used them before and haven’t been disappointed but dealing with their agent today was a very helpful reassuring experience. I phoned up to book a holiday and the whole process was smooth and painless. Will continue to use them again… Read Full Review

Report this review
Was this review helpful? 0 1
★★★★★

“Due to Covid we have had to cancel three holidays,...”

Written on: 21/09/2020 by Androcoles (1 review written)

Due to Covid we have had to cancel three holidays, each with different companies As you can imagine we were upset and distressed but the person I dealt with was very professional and her combination of empathy, not hurrying us, and realising our distress that she even had us laughing when we re- booked our holiday, with her again, she took time to ensure we understood the changes made. At no point did we feel pressures into selling an upgrade,although we eventually did upgrade. We even talked… Read Full Review

Report this review
Was this review helpful? 0 1
★★★★★

“Iglu was fantastic, so helpful and knowledgeable,Brilliant”

Written on: 21/09/2020 by Leg1947 (1 review written)

The agent was fantastic, very knowledgeable and knew her stuff. Felt very comfortable knowing she was experienced and friendly.i would definitely recommend Iglu to my family and friends… Read Full Review

Report this review
Was this review helpful? 0 1
overview