IGLU Cruise Reviews - www.iglucruise.com

★★★☆☆
3.4 / 5
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Latest Reviews

★☆☆☆☆

“Dreadful company”

Written on: 27/06/2022 by SilG (6 reviews written)

What a dreadful company. I booked 5 cabins on P and o Ventura 18 months ago with Iglu for 3 Sept 2022. They were fine until I had paid all the balance. Since then no reply’s to emails. Phone calls are cut off or not answered. I would have thought that after lockdown and covid companies would be doing their best to keep customers but obviously not Iglu. They do not care about customer service once they have your money. Fortunately it looks like we will lose our cabins because of covid… Read Full Review

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★☆☆☆☆

“Customer service shocking ”

Written on: 25/04/2022 by RubyT070363 (2 reviews written)

Dear customer care 25/4/2022 We booked our Royal Caribbean cruise on Friday 22nd April 2022 we processed payment & received our confirmation booking reference. We were waiting on the details being emailed to us but nothing came through my husband contacted you today on live Chat to try to get details of our flights but instead we were told that you could not fulfil our booking because you couldn’t give us the flights from Glasgow unless we go via London at an extra cost to us at £1100. I… Read Full Review

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Was this review helpful? 5 1
★☆☆☆☆

“Terrible, nearly non existent, customer service.”

Written on: 24/03/2022 by GedandAli (1 review written)

When you want to book a cruise Iglu are great, but if anything goes wrong they are terrible. I have had one cruise cut short at the start of the pandemic and two cruises cancelled since. As recompense for the curtailed cruise I was promised a substantial future cruise credit so booked a 3 week cruise of West Africa, which was again cancelled by the cruise company. After waiting over 3 months, and spending in excess of two hours oh the phone and sending several emails, I finally received my… Read Full Review

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Was this review helpful? 6 0
★★☆☆☆

“Awful aftercsales ”

Written on: 22/03/2022 by jsCarey160 (1 review written)

Amazing customer service when booking a new cruise! Awful customer service once payment is made. Up to hour waiting on calls to be hung up on when staff are not interested in listening. Do not take any responsibility for any changes in ship or itinerary and will carry on at customer expense… Read Full Review

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★☆☆☆☆

“The worst customer service ”

Written on: 18/03/2022 by Rubbishiglu (1 review written)

The only way to communicate with this company. 2 1/2 hours on the phone no email chat line 1 hour and then cut off. Please note that I require changes to this reservation. The second person, is now unable to participate in this 101 nights World Cruise. Therefore he needs to be cancelled from the booking. I will continue with my booking as a solo traveler in the same cabin (which adjoins my sister’s) and take on the new Cunard price for the trip. I understand that Cunard will require a… Read Full Review

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★☆☆☆☆

“VERY VERY poor customer relations”

Written on: 20/01/2022 by branpaja (1 review written)

Booked a cruise with Iglu on may 2021. it was for a 7 night sailing on MSC Magnifica departing Southampton on 15/10/22 and travelling to Northern Europe. I booked 3 balcony cabins and drinks packages. This was family cruise. Noticed recently that the cruise was no longer being advertised by any cruise agent. Checked Iglu website and found out the MSC Magnifica was sailing the Med on the date I should be boarding. Phoned MSC who confirmed my cruise had been changed and Iglu notified. The… Read Full Review

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Was this review helpful? 6 0
★☆☆☆☆

“Try getting a refund!!!”

Written on: 05/01/2022 by cyberil (1 review written)

Booked a cruise with Iglu that was cancelled by Princess due to Covid. Our kids were not double vaccinated so could not board. Been waiting 6 weeks for a refund of £740. Iglu told us we would have to wait up to 12 weeks for our money back, although we know that the cruise company have already refunded Iglu. We have booked 5 cruises with Iglu, would never use this company again, they have no respect for their clients and I seriously doubt we will see our money again. Very underhand and… Read Full Review

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★★★★★

“Booking my cruise”

Written on: 02/12/2021 by Edithg (1 review written)

Very good service from person i spoke to She explained about the cruise and described the ship and the Entertainment on board Very good service I would recommend Iglu cruise to friends and family… Read Full Review

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★☆☆☆☆

“promised deposit refund but kept £100 of our money”

Written on: 02/12/2021 by Bobwif (1 review written)

Booked with Norwegian (NCL) in 2020. Booking passed to Iglu as we were past customer. Booking for June 2020 cancelled due to Covid. NCL had a 'full refund/on board credit' policy. I asked Iglu to confirm we would get a 100% credit if cancelling and email confirmed 'yes' . Later only £250 of £350 credited. NCL say Iglu were offered full refund or standard cancellation with £100 charge. They chose the latter! Cannot get my £100 back… Read Full Review

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★★★★★

“Excellent service… again”

Written on: 01/12/2021 by McManus371 (1 review written)

I needed to change my cruise booking. The staff were so helpful and got it all sorted for mean one call. I had several questions but they were able to answer them and looked at different cruise deals for me getting me the best price and extras. Well done Iglu!… Read Full Review

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★★★★★

“Excellent Service”

Written on: 30/11/2021 by GT50 (1 review written)

I booked a Marella Adult only cruise for our 50th wedding anniversary yesterday. Your agent couldn't have been more helpful. She was very patient and understanding as we developed exactly what we required. We used up a considerable amount of telephone time but she was always courteous and friendly. She made a few knowledgeable suggestions with regard to ship and cabin choice which made choosing easier for us. Both my wife and I appreciated her help immensely. Thank you Iglu… Read Full Review

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★★★★★

“Best Agent yet”

Written on: 30/11/2021 by Wrenjen (1 review written)

I was extremely impressed with the agent who dealt with my enquiry and subsequent booking. All was explained very clearly, he was easy to understand and no pressure was put on me to book at that point although I decided to. I've used Iglu on many occasions over the years and have always found the staff to be helpful and knowledgeable but in this instance the agent exceeded even my best expectations. The cruise itinerary was just what I was looking for, hopefully a bit of winter sun and at this… Read Full Review

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★★★★★

“Easy to book online”

Written on: 29/11/2021 by Gilljwnky (1 review written)

Used iglu to book an MSC Dubai abs Qatar cruise leaving in 2 weeks. A quick and easy process at a great price. In just a few clicks everything was booked. Would highly recommend… Read Full Review

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★★★★★

“Booking”

Written on: 29/11/2021 by Rik55 (1 review written)

The advisor (Jemma) who dealt with me was very competent and worked everything my wife and I needed for the cruise requirements. Have used Iglu before for a holiday and would do so again… Read Full Review

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★★★★★

“Service counts!”

Written on: 29/11/2021 by Timmillea (1 review written)

I contacted the two top discount UK cruise agents for the cruise we had in mind. We were currently on holiday in Turkey so it was not a simple phone call. The agent from Iglu came shining through, overcoming our communication difficulties and offering an extra discount. The other was not even in touch. He was easy to talk to and straight to the point. I would have no hesitation in booking with Iglu and especially this agent again… Read Full Review

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★☆☆☆☆

“Struggling with refund! Would not recommend ”

Written on: 16/11/2021 by Kristiep (1 review written)

After our cruise being cancelled due to our children not being vaccinated we have had lots of trouble getting a simple refund. I had booked 3 cabins as travelling for a special birthday with family. I had paid deposit using my credit card but iglu refuse to refund directly to my card and have insisted on sending 3 cheques addressed to the other people in the cabins even though they have not paid anything towards the cruise. After several emails and telephone calls with iglu they still would not… Read Full Review

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★★★★★

“service given was excellent”

Written on: 15/11/2021 by Barkerhf455 (1 review written)

all the advice given was adequately given… Read Full Review

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★★★★★

“Informative and helpful”

Written on: 08/11/2021 by DWright33 (1 review written)

The operator made every effort to explain all aspects of the booking process. She was very helpful & gave good advice. I felt that choices were given that enabled us to make the right decisions on cabin grade & location. Would use Igloo again… Read Full Review

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★★★★★

“Fantastic way to book your next cruise.”

Written on: 01/11/2021 by Copit (1 review written)

Enquired about a Xmas/NewYear cruise and the staff were excellent. We have been kept up to date every step of the way. First class service… Read Full Review

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★★★★★

“Excellent service”

Written on: 28/10/2021 by W.A.N (3 reviews written)

Contacted Iglu twice by phone and each time got virtually straight through (less than 5 minutes wait). Initial call was to ask some questions about a cruise, the person I spoke too was very patient and helpful. In the end I didn't book that particular cruise but was very grateful for the advice given. The second call was to book a cruise I'd seen on their website. The person I spoke to was very friendly and helpful. Took me through all the details and gave useful advice. This is the first time… Read Full Review

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