IGLU Cruise Reviews - www.iglucruise.com

★★★☆☆
3.4 / 5
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Latest Reviews

★☆☆☆☆

“Awaiting cancelled cruise refund”

Written on: 08/07/2021 by Rrrk (1 review written)

Well what can I say , they took my £200 deposit immediately, and it's now been 95 days and still no refund, I've ring several times and I've now been told they forgot to process my refund to send off to head office. Absolute nonsense. I ring the week befor. I'm really got the feeling also from what reviews I've read that this refund is gonna be hard to get back. My advice please read this company refund policys before booking… Read Full Review

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★☆☆☆☆

“Do not book with Iglu”

Written on: 06/07/2021 by StuartWilliams01 (1 review written)

DO NOT BOOK WITH IGLU. Very bad Company. Cruise cancelled by P&O they are keeping £112 of my deposit. Disgusting customer service. Goes against consumer law. I will not stop to out them for who they are.. I will get my money back!!!! DO NOT BOOK WITH THEM. You have been warned… Read Full Review

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★☆☆☆☆

“Problems with Cruise credit and poor service”

Written on: 10/06/2021 by Markus438 (1 review written)

Princess wrote to me to say that I would receive Future cruise credit of 25% on top of the amount that I had paid due to a cancelled cruise. I got a quote from IGLU for a re-booking which included the FCC at 25% on the full £841 that I had already paid to IGLU. I now have to pay the balance for my re-booked cruise but IGLU are saying that whilst I paid the full amount to IGLU of £841 for my original cruise, they only passed on the deposit of £150 to princess. They are saying I only get 25%… Read Full Review

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★★☆☆☆

“Attitude”

Written on: 13/04/2021 by Dickinson348 (1 review written)

Upon phoning Iglu (I cannot find any customer service email) to confirm or deny a prospective Cunard 'pause' affecting our September Q.Vic cruise, and despite my simple query asking this, the agent seemed unable to answer without requiring my specific contact details. I asked why all these specifics were required just to answer the question when part way through, his tone changed saying 'well that was easy'. and later he said 'we don't need attitude'. Quite.but whose? I hope (without paranoia)… Read Full Review

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★☆☆☆☆

“Avoid this company”

Written on: 03/04/2021 by Graham47 (2 reviews written)

I paid a deposit on a cruise with this company and despite their own customer services agreeing that it should be returned as the cruise was cancelled they have not repaid me. I have opened a credit card dispute. I note that they charge more than other agents and are asking for an additional deposit I dont know if they are in any financial trouble but to be on the safe side would recommend avoiding this company… Read Full Review

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★★★★★

“Great Customer Service by Glenn Wallis”

Written on: 25/03/2021 by Marques241 (1 review written)

Celebrity cancelled three cruises over two years, but each time I contacted Iglu Cruise Advisor, I always found him prompt with his communication, very help full and knowledgeable and reassuring to the customer. All staff are very good and help full too… Read Full Review

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★★★★★

“How easy was that to change”

Written on: 06/03/2021 by Epsom1063 (1 review written)

Had to change cruise dates due to the obvious current climate. The agent had the new dates and changes completed quickly and with little effort on my part, just the new dates and hey, done. Excellent service and now looking forward to the holiday… Read Full Review

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★★★★★

“Cruise booking ”

Written on: 06/03/2021 by Brenda0628 (1 review written)

Cancellation cruise by Princess cruises. Spoke to agent and he was very knowledgable and advised us to move the cruise to next year. Would definitely book cruises with him again. I would recommend to family and friends to speak to this person if they are thinking of cruising. Booked so many cruises with him in the past… Read Full Review

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★★★★★

“ANTHAM OF THE SEAS BOOKING ”

Written on: 26/02/2021 by Zaniyah300 (1 review written)

We have used Iglu for the past 6 years to book our cruises, they are very efficient our booking today was no exception. The agent was very precise and efficient making the booking process simple. We would recommend Iglu to anyone of thinking about using a cruise booking company… Read Full Review

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★★★★★

“ Very good ”

Written on: 25/02/2021 by Bubsi (1 review written)

Iglu,as usual valufor money,better than booking direct .Staff extremely efficient and go out of their way to be helpful… Read Full Review

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★★★★★

“Oct Cruise Result”

Written on: 25/02/2021 by Douglasfy417 (1 review written)

The expertise of my booking was of a very high standard and knowledge and very easy to book with. Would recommend friends/family to book with them as was so easy to do and very east to understand… Read Full Review

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★★★★★

“Fuss free booking”

Written on: 24/02/2021 by Janine58 (1 review written)

Great customer service from two agents very professional my emails request was very quick with responding and the whole process was fuss free .. I booked over the phone with one agent who was very helpful and professional. I would definitely recommend this company to my friends and family . Thanks again iglu team. … Read Full Review

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★★★★★

“Booked cruise ”

Written on: 24/02/2021 by Nonedontwantto (1 review written)

Booked-with an agent of Iglu very polite and informative, explained everything in a very professional way… Read Full Review

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★★★★★

“P & O Cruise”

Written on: 24/02/2021 by Lorelait245 (1 review written)

Booked a cruise with Iglu really good service and price however, because of work commitments I had to cancel and rebook. I was able to do this with no fuss thre consultant was really helpful and went the extra distance… Read Full Review

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★★★★☆

“Cruise booking process”

Written on: 21/02/2021

Very easy to find the length of cruise we wanted on the dates we had available. Booking was really easy and everything was explained clearly. The 'cruise with confidence' guarantee means we will be able to change our booking as close as 48hrs before departure if we need to. There were plenty of options open to us so we could chose exactly the combination of accommodation, dining etc we wanted. Friendly & very easy to deal with… Read Full Review

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★☆☆☆☆

“Feel cheated”

Written on: 18/02/2021 by DebW1512 (1 review written)

Called back in January when Lift and shift on Royal Caribbean cruise was available, wanted to move from June 21 to June 22, was told that the flights for Jet 2 where not out yet and was advised to get in touch in Feb. I originally had a balcony, now I just have ocean view and it is costing me more money. I am extremely dissatisfied with… Read Full Review

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★★★★★

“Change my holiday booking”

Written on: 17/02/2021 by Hodgesed250 (1 review written)

Speaking with your agent today was an absolute pleasure I was not sure what the situation was for changing my holiday in the current climate ,but after speaking with your representative he made it clear what my options were Excellent customer service professional and friendly… Read Full Review

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★★★★★

“Fantastic service from Iglu”

Written on: 15/02/2021 by Jase18 (1 review written)

This is the 2nd time I have booked through Iglu and both times have found their service to be over and beyond. The agent who helped me this time was great and her service was at a level you rarely see these days. I wanted to move my cruise from this year (due to covid restrictions) to next year. She done this for me without hesitation and managed to find me an excellent deal for next year on a very similar cruise.Even when I called her and she wasnt available she called me back straight away… Read Full Review

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★★★★★

“Very Helpful ”

Written on: 08/02/2021 by BandM56 (1 review written)

I rang to change our booking for July this year as I don’t think the cruise will proceed. We are now booked for August 2022 so fingers crossed. The cruise specialist I spoke to at Planet Cruise was very helpful, he managed to get us the same cabin which we had not expected so that made my day. The whole process was dealt with very efficiently and I would highly recommend IGLU and their staff… Read Full Review

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★★★★★

“Professional, friendly service”

Written on: 07/02/2021 by McClanahan21 (1 review written)

I was looking to enquire about the Discover the Canaries cruise and wanted prices for different cabins for myself and my partner and friends of ours wanting to cruise as well. The member of staff that dealt with us was quick at finding all the prices for me and was friendly and efficient. The whole process of booking our cruise was so easy and any concerns with regards to covid etc... we’re out to rest. I have booked my last 2 cruises through a different company, but will stick with this… Read Full Review

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