IGLU Cruise Reviews - www.iglucruise.com

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3.3 / 5
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Latest Reviews

★★★★★

“Easy Cruise booking”

Written on: 21/01/2021 by Pete789 (1 review written)

After our cruise was cancelled we had a call from Lynn Threadkellbrown to discuss our options. We had a few ideas and Lynn helped us put things together. She got all the details and emailed us promptly for us to consider. Even when we changed our minds on a few things she was able to sort out quickly and book our cruise for us. She was able to sort out the refund and incentive which made our holiday affordable. Lynn was professional and competent, knew what she was talking about and passed on… Read Full Review

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★★★★★

“Superb service!”

Written on: 20/01/2021 by 477Stiles (1 review written)

Excellent service today when booking holiday cruise. No pressure sales just good clear information and ideas and options. Would definitely use again!… Read Full Review

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★★★★★

“Professional and courteous in all aspects”

Written on: 20/01/2021 by kjairey (5 reviews written)

Gave the travel consultant some headaches with our potential booking but she sorted it out seamlessly. Glad I got this travel consultant with Iglu. Oh but Iglu, I can't wait an hour for someone to answer the phone. It was a good job she rang me back regularly with progress reports and to gather information otherwise I would have given up… Read Full Review

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★★★★★

“Helpful and Efficient”

Written on: 20/01/2021 by BelenSnow (1 review written)

Very help, efficient and friendly consultant. Answered all our queries… Read Full Review

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★★★★★

“Easy Peasy”

Written on: 20/01/2021 by friffies (1 review written)

HI We have just booked out first cruise with Iglu the ease at which it was done all of what we needed was supplied The agent was very informative and a laugh… Read Full Review

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★★★★★

“Friendly, helpful advice and service.”

Written on: 19/01/2021 by Petereeve (2 reviews written)

I booked a cruise with an agent for us and another couple. She was friendly and informative and called back when we agreed. Dealt with everything in a professional manner. I'd certainly be happy to use this company and this agent in particular, again and happy to recommend to others… Read Full Review

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★★★★★

“Booking Cruise”

Written on: 18/01/2021 by Winter365 (1 review written)

Having had 2 cruises cancelled due to COVID, I wondered how easy it would be to book again! Well it was very easy indeed. A very helpful and pleasant member of staff, it can't be easy during these difficult times, who sorted the money out and booked me in for my next cruise (hopefully!) without any issues at all. My only negative comment would be that when the information email comes out, it doesn't show what I have already paid or the FCC. To show this info would be further reassurance that… Read Full Review

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★★★★★

“Cruise reschedule”

Written on: 18/01/2021 by Maggiemercer (1 review written)

For anyone wishing to find a reliable, efficient cruise company, then use Iglu Cruises. I have been using this company for 14 yrs. Today I had to reschedule a cruise because of covid. It was such a painless experience. Quick, no extra payments. So impressed… Read Full Review

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★★★★★

“Brilliant 10/10 service”

Written on: 17/01/2021 by Donnabrannigan (1 review written)

The agent was amazing gave me different options nothing was a problem for her phoned me back promptly and was quick at sending me emails with everything we had discussed. She made booking our dream holiday easy… Read Full Review

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★★★★★

“Helpful and efficient”

Written on: 17/01/2021 by Rummykub (1 review written)

We already had an existing booking for a cruise this year but needed to change our booking to next year. It was dealt with quickly and efficiently and all details were checked and read back to me to ensure everything was correct, and the young lady was also very helpful… Read Full Review

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★★★★★

“Made my booking by phone”

Written on: 16/01/2021 by Gianna483 (1 review written)

Excellent customer service from the person i spoke to,i would recommend anyone to book their Cruise by telephone well done… Read Full Review

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★★★★★

“Superb Speedy Service”

Written on: 15/01/2021 by Merlin111 (1 review written)

We wanted to transfer our current booking for a May 2021 cruise to the same cruise in 2022. The cruise line initially dithered but IGLU responded within 30 minutes to our intial phone call and within the hour the transfer was complete. Well done IGLU and Berni Corner in particular… Read Full Review

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★★★★★

“Best ever service”

Written on: 15/01/2021 by arbouretium (1 review written)

Had a cruise booked with Princess for the beginning of June, with all the uncertainty at the moment I phoned Iglu & asked if I would be able to swap the cruise until October, different ship & itinerary. After a quick call to Princess my June cruise was cancelled & the October one booked & I even got an upgrade on our balcony cabin. Top class service… Read Full Review

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★★★★★

“Very helpful”

Written on: 14/01/2021 by Tortoise58 (1 review written)

The advisor was very helpful in anwering a query about our booked cruise. Although he was not the person who had re-booked the cruise for us, he was able to find out the details we needed, and give us very good advice. This was much appreciated, as this will be our first cruise. As such it gives us confidence about using Iglu, as they obviously have well trained, helpful & experienced staff. … Read Full Review

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★★★★★

“Fantastic Service”

Written on: 14/01/2021 by Wenrob (1 review written)

Great service from the agent  at Iglu cruises today. Couldn’t have been more helpful or efficient 5 star service Thankyou to her… Read Full Review

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★★★★★

“Lovely lady to deal with.”

Written on: 13/01/2021 by Blondiedancing (1 review written)

The agent was so helpful and she was only down the road from me! Keep up the good work… Read Full Review

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★★★★★

“Successful Re-booking of New Cruise”

Written on: 13/01/2021 by oqMcCracken57 (1 review written)

This was the third cruise that was cancelled this year due to the pandemic. I contacted Iglu - and was fortunate to speak with a very polite young lady who was immediately welcoming and reassuring that all monies could be transferred over to a new booking. I asked what could she offer me, travelling to a warm climate and was suggested a number of places with dates, and one was perfect for us. All my questions were fully answered. Within a very short time, a fantastic new cruise was decided… Read Full Review

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★★★★★

“A wonderful experience ”

Written on: 12/01/2021 by paulwspencer (1 review written)

Thanks to Iglu for making our cruise switch easy: the agent was a joy to deal with, being bright and very business like in what can only be described as difficult times—-a very pleasurable experience -I would recommend highly to friends… Read Full Review

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★★★★★

“Great Customer Service”

Written on: 12/01/2021 by Marty4378 (2 reviews written)

Called to change my cruise dates from 2021 to 2022, I dealt with an agent who was very efficient, friendly & made the process very easy A real credit to Iglu Cruises… Read Full Review

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★★★★★

“Very helpful service”

Written on: 11/01/2021 by Tiddler60 (1 review written)

The agent was really helpful answering all my questions and providing quotes for different dates for comparison. He also sorted some issues he discovered with an existing booking. Very good service… Read Full Review

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