written by Marissa479 on 29/01/2024
We booked in August 12th 2023. The flights where so long started in Manchester early in the morning. Had to change to Brussels flight that's when our nightmare started. It was late afternoon when we arrived (could have flown to Mexico the length of time it took) in Athens we found out they had LEFT our Luggage! IMAGINE OUR HORROR GOING ON A CRUISE FOR 2WEEKS WITH OUT CLOTHES MEDS. The lady at the terminal said get on your cruise and they will be sent to you. The Never came after hours and hours of putting complaints in at the help desk. No one was able to help. We called Cruise.co.uk and no one picked up our calls. The whole holiday was ruined. Every time we got off instead of enjoying our experience we had too shop for clothes and meds. Brussels air lines were no help either we never got compensation for our bad experience. Plus our cases came back 20 days after them going missing one was damaged and things had been taken from it. For an expense of £3,750 price of flights, cruise and extra money going to Manchester to try and find our cases was in vain. We called Cruise.co.uk to explain we had tried to call for help which they never did. Finally we got through to them 3 weeks after the cruise. They never offered any compensation. We had to try and claim on our own insurance which was a pathetic £300. So will not be using CRUISE.CO.UK OR BRUSSELS AIR LINES EVER AGAIN.
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