written by Ivanovich999 on 26/02/2024
I own a Megane E TECH, and it has been the most disappointing vehicle in my ownership experience. The advertised mileage falls significantly short of reality; during winter, I only manage to achieve around 140 miles with preconditioning and conservative driving. Renault call the poor range a 'feature' and is as per their expectations. Moreover, the car has numerous issues. The alarm system alone has been repaired five times and still malfunctions. It has spent weeks in the garage on multiple occasions. Renault’s customer service has been atrocious, consistently refusing to acknowledge any liability. Additionally, the car depreciates rapidly. As a result of this dreadful ordeal, the stress endured, and the significant time wasted, I will never entertain the idea of purchasing a Renault again. I strongly recommend anyone contemplating buying a Megane or Scenic E TECH to conduct thorough research and explore online forums beforehand.
written by chucky2514 on 16/10/2014
Review on Westover Renault Poole Dorset My partner and I bought a new Renault captur on the 1st of September.when we picked the car up I noticed on the passenger door the paint work was really rough down the edge and mentioned this and was advised if i book the car in at any point and this will be resolved I thought brilliant. We were then advised they only had one Key for the Car and that they needed to get the second key sent from Salisbury and we will have this within a week after about 2 weeks I called Salisbury myself to chase the key as no communication from my dealer on this matter. when I called surprise surprise they knew nothing about this key and said they would look into the matter I heard nothing back at all. The following day I finally felt I had no choice but to call the head office in the afternoon after cleaning my car because you could see terrible workmanship when they t-cut any imperfections out the car had. I called Renault head office and spoke to a lady regarding this issues and she advised she would deal with the issues of the key and the smear and I did mention the door damage but explained they have told me what to do with this. After about an hour of the call my local dealer called and explained they will order me a new key for the car and let me know when it arrives a week later they called and said the key had finally turned up from Salisbury!!! also they advised at this point when I pick the key up they will look at the t-cut work and the door ! When I turned up to get the key i dealt with the sales advisor gene What a great guy been very helpful throughout but was new so he called his sales manager who came out had a look and explained regarding the work on the t-cut they would get the car in and sort that out. He then turned to the door and took some photos on his personal mobile phone and advised me he would send these to his workshop and get back in touch with me to advise on the further action needed. The car finally went in for the work on the t-cut and it was a good job sorting that out gene even had the car valeted again great customer service. I then asked gene about the work on the door as not heard anything he said he would get his sales manager out to speak with me about it. When the manager came out he looked at the door again i advised he never contacted me back and right in front of gene who stayed fully professional throughout tried to pass the blame and said gene was responsible for sending the photos and dealing with the work to be done. I admit I got angry here and advised him that he told me he would call and not to pass the blame because he made a mistake and never admitted it. after this I said I want this work done to his response when we get this work done will you finally be happy with the CAR i was disgusted by this comment as the car should have been 100% condition in the first place not my fault i have to chase the work up I made a formal complaint on the issue to head office regarding him. Its now the 10th of October and the door is book into be done on the 3rd of November this is two months after buying the car. Good service you decide?? Also little advise on Supaguard miss advised on this and would not recommend just use turtle wax crystal does the same job but better. I would like to advise because of this one person and comment when the four years is up i will never use Renault again and will never recommend to family or friends.The after sales service is the worst I have ever come across.
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