written by Tessj357 on 21/01/2016
Pre-sales excellent. Post sales poor. Statstone of Hagley. Bentley Continental GTC. After expressing concern about the age of the tyres (originals) I was informed that a new set has been fitted. In fact only the fronts were changed (apparently due to low tread). I trusted that they had all been changed as informed and so did not physically check on picking up the car. It was noticed that the tyres were rather old and cracked on a subsequent health check by another (main) dealer. On informing the selling dealer of this the original agreement of all tyres being changed was denied (my word against theirs). as the car is capable of speeds in excess of 180 mph allowing a car to be sold with old cracked tyres could be dangerous at worst and irresponsible at best. I have now had the tyres changed as they would be a blow out waiting to happen. VOSA (as they used to be known) recommend changing tyres more than 7 years old, unfortunately this is not law (yet). Having pointed this out to the dealer they were still unwilling to comply with their original statement of "We have fitted a new set of tyres". Be warned, get any agreement in writing and check everything before taking delivery. Better still buy your car from a reputable dealer with more morals.
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