Rainton Gate Cattery, Durham www.rainton-gate.co.uk
Value For Money
Rainton Gate Cattery, Durham www.rainton-gate.co.uk
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User Reviews
Value For Money
Peace Of Mind During A Stressful Time.
We moved from Liverpool to Sunderland and had about 3 weeks to wait before our house became ready with nowhere to keep our kittens. Rainton Gate was recommended to us by a family member, so we decided to book them in. The staff were incredibly friendly and helpful from the first phone call and reassured us they would handle everything, all we needed to do was drop the kittens off. Unfortunately, we were unable to view the cattery or visit them due to lockdown, but we were given updates on how the cats were doing via email and phone, and were sent a few photos in which they looked very happy! Rainton Gate were a pleasure to deal with and the cats seemed totally chilled and not stressed at all when we picked them up. Our long-haired cat was also the neatest we'd ever seen her due to the daily grooming they gave to them. It is a relief to know we can rely on booking them here whenever we need to, especially as we're new to the area.
My River
It's now 4 years today 7/8/20 since we lost our beloved big Ragdoll boy River whilst in the care of this cattery,he had been in a week and became severely dehydrated from which he never recovered due to staff not giving enough water to drink .We put 3 big male ragdolls in and noticed that there was only one small water bowlin the pen I mentioned to the young girl that this wasn't enough for my 3 boys but obviously didn't take any notice ,came back from holiday with the tragic news he had died ,still miss him to bits he was only 10 .
Value For Money
Peace Of Mind
After fretting for weeks about leaving my beloved cat in a cattery whilst the family had a short break, this place was a breath of freshair. My cat clearly was very comfortable during his stay and we received updates and photos during our time apart which was a lovely and reassuring touch. Owner is a fabulous woman who clearly adores cats and does her job extremely well. The chalets are great, plenty room, warm, damp proof and very very safe. Will definitely return to this amazing place again.
We appreciate you having taken the time to write this review, and pleased we have met your expectations. We always encourage new owners to visit other catteries before coming to us - there are some other good catteries in our area as well as us - we just don't want you to go to one of the not so good ones out there...
Value For Money
We Left Our Young Bengal With Total Trust - They Delivered!
I was very impressed with the information on the cattery's website: they are an International Cat Care (ICC) listed cattery; all cats are given daily health checks and grooming; and their pens have a fully private section with heat lamps. Also, their Twitter account @RGLCH is updated regularly with photos of their boarding cats, and all look well looked-after and comfortable.
After speaking with the owner over the phone and answering the very thorough range of questions about my cat, I felt comfortable with booking him in for a four night stay in March. It is, admittedly, a bit more expensive than your run-of-the-mill cattery, but when you are as obsessed with your cat as we are you want him to have the best! Also, it is really easy to get to on public transport from Durham - take the 20/20A.
When dropping him off I was greeted and asked about his vaccinations, etc. The cattery is to the rear of a house in a long back garden, and very peaceful. His pen was spotlessly clean and he took to it very well. The owner/staff member's cheerful and knowledgeable disposition and the cattery itself leaves you with absolute confidence so you can be relaxed during your holiday. When we picked our cat up he was looking excellent - relaxed and well cared for, and he adjusted easily to being back home after his stay.
I will definitely use them again in the future.
Thank you for your review. The Bengals who come to stay with us are some of our most stunning, entertaining and lively guests. They always have to have the last word, and it's often right in your ear as they love to climb!
Value For Money
Jasper's Home From Home.
Although not the cheapest cattery(you only get what you pay for)we feel quite happy to leave our lovely cat here when we go on holiday.It is spotlessly clean and he is well looked after-groomed and fed.He is always happy to go and never seems upset in any way.Beverly also puts a picture of him on Twitter so no matter where I am I can see how he is doing.I would not hesitate to recommend Raintongate to my friends
Many thanks for your kind words. A lot of work goes into ensuring that Jasper and all our other guests leave the cattery in as a relaxed and healthy condition as they arrived.
Value For Money
Our Four Pampered Cats Have Holidayed At Rainton G
Our four pampered cats have holidayed at Rainton gate several times over the last two years.I have no qualms about recommending it to anyone. There is an air of calm contentment among the cats. There is no unpleasant "cat" smell and certainly no cries for attention or of unhappiness from the feline residents.
I can only speak from my experience- I would not leave my cats anywhere that I was uncomfortable about. The owners really do seem to care.
Thank you for taking the time to add your review. As ex-customers ourselves, (not a lot of people know that,) we would not want our own customers and their cats to experience anything other than a pleasant, stress-free, clean, quiet and calming environment. We always hope, (you never actually find out of course,) that the cats who come to stay with us, apart from the "in-basket" experience of transfer, notice little change from the time they leave their home, until the moment they return.
Value For Money
We Left Our Beloved Old Friend At The Cat Hotel On
We left our beloved old friend at the cat hotel on our way to as family holiday. That evening we recieved an aggressive phonecall questioning whether we cared for our cat and accusing us of mistreating him. We were most upset as he had entered the Kennels old but happy. He had obviously become stressed and poorly at the kennels and they had no idea how to care for him.
To recieve a phonecall that your family pet is sick is upsetting enough, when you are a distance away, but to be blamed and insulted made the situation even more devastating. Needless to say, Rog was collected the following day!
This experience is still an experience that causes upset. We certainly saw a different side to the cat hotel than a few years ago!!
On reading this review again I would like to add that we love our cat and have done since we rescued him seven years ago.
Our issue was not with the care given to our cat. It was with the over the top/ extremely aggressive phonecall we recieved!! Totally unecessary and hurtful to be accused of neglect and be called a 'bad' cat owner!
As you can tell it still hurts now! I intend to leave this matter for others to decide upon. I only hope that hilighting the distress caused it may prevent others recieving the type of phonecall we got!
Unnecessarily rude and aggressive behavior did nothing to help our cat who is enjoying his twilight years. We will never leave our cat with anyone again after this experience.
I do dispute the fact that our pet was in such poor health when we left him. He is simply an old cat!
If you leave your cat here, you will probably have a much better experience than we had, provided it doesn't become ill.
At RGLCH we can only accept a cat whose health is above a certain baseline. It was not immediately apparent in this case, although we were aware it was not fully fit, that this cat was below that level, and over the course of the day it deteriorated rapidly - clearly as a result of a change in environment.
It became clear that the cat would require a level of care that a cattery would not be able to provide, and the owners were advised that it would be in the best interests of the cat if they made alternative arrangements.
By the time the phone call to the owner was made, I was quite upset and had allowed myself to become angry as I was particularly concerned about the condition of the cat itself. The phone call was not the best for which I apologise. I do believe, with the benefit of hindsight, that we should have not accepted the cat in the condition it was in.
We actively and willingly care for many many old and infirm cats including diabetics and the terminally ill. We comply with and maintain the veterinary-prescribed medication regimen whilst the owner is away. We do this gladly and without extra charge.
The welfare of the cats which stay at RGLCH is of paramount importance to my wife and I, and is always our absolute priority. In this instance we did what was considered to be the best for the cat, subsequently at the expense of our relationship with the owner.
Value For Money
Its The First Time We Have Used This Cattery And W
Its the first time we have used this cattery and we went to inspect it before booking it. We were impressed and didn't hesitate to book our cats in. Charlie and Woo stayed here from 13th to 28th May 2010, they had a lovely view overlooking the garden and were able to relax as there were no barking dogs to bother them. When we went to collect them they looked totally relaxed and I was even surprised to see Woo lying on the waist high shelf looking out, she is a nervous cat and usually hides away, this was not the case here. They both looked well groomed and had been well looked after. They will be going back when we have our next holiday. A well done to all the staff for keeping our cats happy.
Thank you for your excellent review. We very much appreciate customers taking the time and trouble to rate us. Customer recommendations are one of our best forms of advertising and it must be a big help to others in deciding which cattery to use. We enjoyed caring for Charlie & Woo - a couple of very very nice cats. Best Wishes from all at RGLCH.
Value For Money
Fantastic Accommodation For Our Pampered Cat. Very
fantastic accommodation for our pampered cat. very clean. our cat goes to stay on his hols 3 times minimum per year.would highly reccomend and have done.the owners are true animal lovers and try to meet all needs. very professional
Thank you for your kind comments - it's always appreciated when people take the time to do this. We tend to treat our guests as if they are our own, which sometimes means we get a clip for being too familiar, most other times it means we all get on really well and everyone enjoys their stay!
Value For Money
Rainton Gate Cattery Is Highly Recommended. W
Rainton Gate Cattery is highly recommended.
We use this cattery 3/4 times a year and our cat is very very pampered and he doesn't mind going as they are treated very well and the owners try to give them their special requests as much as possible.
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