I ordered a bed for my daughter from The-bed-shop.com, and the next day rang to see if I could add a mattress to the order. This was done and they took my credit card details, all no problem. Got the series if emails over the next few days, explaining the order status and updates. Finally after about a week I got an email saying that the complete order was ready and being "quality checked" abs they would phone be to arrange delivery to suit. I have not heard since, despite emailing, trying both phone numbers (which are now out of use) and yet they took our money. No bed, not even attempted to contact me to arrange delivery. I really wish I had read some reviews first as I normally do; just glad that our credit card company are now investigating it on our behalf and have refunded us. Judging from how long the company has existed as a registered company, I think they keep going bust and then re-opening as the same company with a different name. Don't touch with a barge pole!!!

Really deserves minus stars as far as i am concerned! Ordered a bed in August, was told would be delivered in 2 weeks, then recieved email advising that it would not actually be in stock until late September. I accepted this and emailed back to ask when it would be delivered so i could ensure someone was there to recieve it, i then recieved the same email forwarded back to me. I emailed again asking when it would be delivered and then advised not until the end of November! They did email me an alternative bed but for £150 more, they offered to discount this by £60 so i paid the additional funds on the understanding it would be delivered the next day, then recieved an email saying that there was another delay. Emailed in to complain about this, manager michael was very rude, would not phone me, kept blaming other people for his shortcomings, cancelled my order and refunded money without asking me and was just very unpleasant to deal with. Have reported to watchdog and if you have had problems think you should to so we can get the company shut down. Worst customer service ever!!!!

After over a month, the Bed shop cancelled my daughter's order today. They took the original order and money, failed to inform her there were supplier problems and only when chased did they admit it. They suggested an alternative bed and offered a discount on it - although this still meant she had over £60. to pay to make up the difference. Assured it would be delivered today and guess what - email last night at 6pm saying supplier problems and could they deliver tomorrow instead. Tried to get Michael to phone - surprisingly he wouldn't and then after emailing him and asking him to call to discuss the problem - HE cancelled the order himself saying he had been doing this job for 25 years and didn't want to deal with my daughter or myself because I was rude to him. I merely told him his customer service was not professional. Waiting to see if he has refunded the money as promised - if only we had read his awful reviews before ordering. Never never had such an awful service and is Michael really a Director??? Does he have a surname - his responses sound like a child has written them. Dear oh dear

Ordered 3 items from The-Bed-Shop and wished I hadn't. Upon ordering, the items were in stock and available for 'Next Day Delivery'. After much chasing, over 3 weeks later I eventually received the items, although 1 was damaged thanks to poor packaging and neglect by YODEL. Yes, be warned, they use YODEL for deliveries! Immediately phoned 'customer services' - they didn't really seem interested or sorry and just wanted to get off the phone as quickly as possible. They told me it all needed to go down in an email to them. So, that is what I did. I didn't get an email response very quickly but it said "Unfortunately I cannot deal with your email as it requires a managers response". I've asked them to deal with my complaint within 24 hours. If I do receive good service from them regarding this then I will post the outcome. However, after reading reviews on here and on moneysavingexpert.com forums I somehow think this is going to be a long and drawn out process. At the moment, I suggest you avoid them. There are far better online retailers out there.

Bed sent with missing parts, Called their terrible customer service, they make constant excuse that 'only manager can deal with problems' and it seems he is always in a meeting , still awaiting response from him , office staff seem incompetent as no one can answer any queries as to how to get the parts. Avoid like the plague.

I purchased a bed in september 2011. A king size white leather diamante bed frame. After just 8 weeks the bedframe callopsed on the left side. The slates totally gave way, i tried to fix it and my father managed to to secure it, but within 2-3days it had callaopsed again and has been the same ever since. I wrote an email on the 20th of march complaining after being advised to do so by the customer service department. Still no reply! I have called,emailed, even faxed them and no reply. Im just constantly fobbed off they send me round circles and never return emails or calls. Im now 6 1/2 months pregnant and feel totally ripped off that for the last 6 months i havent had a good nights sleep and the bed is now so damaged where the frame is so weak and unsturdy i have to resort to he duvet on sofa or floor. One tiny bit of pressure and the slates just collapse. The bed itself is poor quality andd the customer service is even worse!!

I do not recommend. Worst shop I have been dealing with, ever. Asking for a replacement is like going through hell. It took almost 9 months to replace a sofa and when the delivery is arranged, it takes another two months because the sofa "gets lost" in the process. The quality of the replacement sofa was worse than the original.

Website promises next day delivery and 5% discount. After accepting the order the company rang to say delivery in 5 to 10 days and no discount. I had to argue that they were now contracted to give the discount and am still awaiting delivery after 10 days. I rang to complain but no date for delivery given.

WAS GIVEN A DELIVERY DATE AT TIME OF ORDERING, SO TOOK WHOLE DAY OFF WORK. BED DIDN'T SHOW UP AND NO PHONE CALL OR EMAIL OR TEXT OR WHATSOEVER TO SAY WHAT'S HAPPENING WITH ORODER. CALLED UP AT 6PM, AND WAS THEN TOLD IT BE DELIVERED NEXT DAY INSTEAD?! AND APPARENTLY THEY CANNOT CHECK THE STATUS?! WHATEVER SYSTEM THEY ARE USING NEEDS TO BE UPGRADED TO ALLOW THEM TO CHECK BECAUSE THAT'S JUST BASIC INFO. WHAT IS THE POINT OF GIVING A DELIVERY DATE AT TIME OF ORDER WHEN YOU CAN'T STICK TO IT? AND ADVERTISING SO HEAVILY ON THEIR WEBSITE THAT THEY DO NEXT DAY DELIVERY SO LONG AS ORDERED BY 1PM IS JUST FALSE ADVERTISEMENT AS IT IS NOT TRUE IN THIS TIME. STILL WAITING FOR MY BED TO ARRIVE AND WILL CERTAINLY NOT BE USING THEM AGAIN.

I ordered a Tallboy wardrobe on the 23rd of July this year as I am expecting my first baby and needed the item for her nursery. I ordered immediately and was impressed withe qupted delivery time of 14-28 considering there was no fee for postage and packaging. However, when I heard nothing from the company for over 2 weeks I became concerned that something may be wrong and so I wrote to enquire as to what had become of my order. I received a very rude response stating that they were still within their estimated delivery time (which was true, it stood at 15 working days old) and that I would be contacted as soon as they knew anything. I then received another email stating that my order was expected to arrive with them from Denmark the week commencing the 22nd of August 2011 and that they would both email and call to arrange delivery. This date came and went with no word from the company. It is now th 31st of August and I just recieved an email informing me that the product that I ordered and paid for over a month ago has been discontinued and therefore they would be unable to fulfill my order. AS you can imagine I am very disappointed with their level of customer service and have no idea how they can confirm an order one minute and then announce that the item has been discontinued the next!! Poor, poor standards and rude responses to enquiries= unhappy customer!!!

I cannot state that you should never use this company! Its been over 6 months and i am still left without my order and being messed around by this terrible company. The manager (Michael) seems to never be in the office when you need to talk to him, Does not phone you when your number is left and gives you empty promises in e-mails. After over 6 months they have still not decided to make me a priority case. My original order had the wrong parts in it. I was then sent a replacement witch was nothing to do with what i ordered. So now i am still waiting for the right part. The customer service team is useless, just says sorry and says they will pass your number onto the manager. The manager of coarse never actually phones you... I was offered 5% off my next order for all the trouble. I'm sure they know i will never order from them again. Once again i cannot stress enough how bad this company is and never to use them under any circumstance. You would probably get your furniture faster if you built it yourself.

Only marked this as a one star because there was nothing lower!!! Bought a bed for my daughter in January of this year. We are STILL waiting. It is now the 20th MAY. So far we had the main bed delivered, along with the drawers. On assembly they split because the dowel holes have been drilled on the joints. We then waited weeks and weeks for the outstanding bookcase and desk unit. They arrived today, but without replacements for the broken parts. On assembly, same problem. Customer service was limited to "We told you we were waiting for this item to come into stock, we have kept you informed." This is in part true, howevere you would hope that after some 4 months of waiting you get a perfect bed at the end. Alas I was wrong. AVOID LIKE THE PLAGUE.

Ordered a bed over a month ago and still waiting for it to arrive. When contacting customer services, all they can say is that it will arrive soon! Would not recommend to anyone.