The Bed Shop - www.the-bed-shop.com

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★★☆☆☆
1.8
25.0% of users recommend this
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Latest Reviews

“RIP OFF”

★☆☆☆☆

written by sharontp on 30/05/2013

Ordered a mattress and bed frame luckly got the bed frame never got the mattress it took over four months of excuses as to why the mattress couldn't be sent they even asked for more money to express delivery then got the email telling me I would not receive my item this was for a disabled lad they lied and stole his money it is disgusting in future will make sure I read up on companies before parting with money as this is regular for them to open a business then lose it :-(

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“The-bed-shop.com Do not use this website!!!”

★☆☆☆☆

written by on 08/05/2013

I ordered a bed for my daughter from The-bed-shop.com, and the next day rang to see if I could add a mattress to the order. This was done and they took my credit card details, all no problem. Got the series if emails over the next few days, explaining the order status and updates. Finally after about a week I got an email saying that the complete order was ready and being "quality checked" abs they would phone be to arrange delivery to suit. I have not heard since, despite emailing, trying both phone numbers (which are now out of use) and yet they took our money. No bed, not even attempted to contact me to arrange delivery. I really wish I had read some reviews first as I normally do; just glad that our credit card company are now investigating it on our behalf and have refunded us. Judging from how long the company has existed as a registered company, I think they keep going bust and then re-opening as the same company with a different name. Don't touch with a barge pole!!!

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“BUYER BEWARE”

★☆☆☆☆

written by Patriciaherr on 22/04/2013

I've wasted a lot of time and effort trying to swap a mattress that we weren't happy with and after nearly a month of going backwards and forwards I'm now at the end of my tether. No amount of complaint e-mails or phone calls has made any difference, all we get are empty apologies, broken promises and a complete refusal of a phone call back from the only person of authority in the company: some joker cwho doesn't know the first thing about running a reliable business with good customer service. Avoid at all costs and if you've had a bad experience, please share it so others don't make the same mistake of buying anything from this company. As I finish writing this, I've yet to receive the new mattress and can't move into my new home.

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“Do not use this company, absolute waste of time!!”

★★☆☆☆

written by cmotte on 14/02/2013

I ordered a bed and matress from the Bed Shop although the same bed and mattress were available cheaper elsewhere, but at least this company offered the possibility to chose your day of delivery. This was convenient for me as I had to arrange to be off work to receive my goods. I chose Tuesday 05/02 as my delivery date for both items and received a confirmation email that everything would be delivered on the day chosen. On the day of delivery, I received a phone call to tell me my bed would only be half delivered as the delivery company couldn't fit the rest on the lorry. A further phone call followed to announce the mattress could neither be delivered as promised, and would be delivered the next day. I had to arrange for a second day off work as the company was unable to give me an approximate delivery time, instead I was given the phone number of the delivery people and had to keep phoning them to get an approximate time of delivery. When the second half of the bed was delivered, I discovered that I was missing one element of the bed (the footboard) and instead had received 2 identical boxes, so they had messed up the order on top of a late delivery. When I contacted them to report the issue, I was told the delivery company had made the error, but wouldn't be able to re-deliver before the following day.... At this point, I was furious, having to again book time off work at the last minute to receive the delivery. At last, the last box arrived, and the delivery people refused to collect the box that had been delivered by error. When I contacted the company, I was told the delivery company would contact me shortly to arrange collection of the box. Well, it is now a week later and the box is still sitting in my lounge, taking a lot of space, and not collected yet.... On complaining for the poor service experienced, and the waste of my time, I received a refund for £21.34... hardly a significant amount to make up for 2 days wasted waiting for a delivery to arrive. I certainly will NEVER use this company again, and advise that no one else does..

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“Good Service”

★★★★★

written by Michaelbird on 30/09/2012

Bed as descriped very good service rang me to advise delivery.It was delivered by two very pleasent men.I can recommend

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“THE BED SHOP ONLINE! WORST COMPANY EVER! Deserves no...”

★☆☆☆☆

written by on 18/09/2012

Really deserves minus stars as far as i am concerned! Ordered a bed in August, was told would be delivered in 2 weeks, then recieved email advising that it would not actually be in stock until late September. I accepted this and emailed back to ask when it would be delivered so i could ensure someone was there to recieve it, i then recieved the same email forwarded back to me. I emailed again asking when it would be delivered and then advised not until the end of November! They did email me an alternative bed but for £150 more, they offered to discount this by £60 so i paid the additional funds on the understanding it would be delivered the next day, then recieved an email saying that there was another delay. Emailed in to complain about this, manager michael was very rude, would not phone me, kept blaming other people for his shortcomings, cancelled my order and refunded money without asking me and was just very unpleasant to deal with. Have reported to watchdog and if you have had problems think you should to so we can get the company shut down. Worst customer service ever!!!!

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“Who is Michael?”

★☆☆☆☆

written by on 18/09/2012

After over a month, the Bed shop cancelled my daughter's order today. They took the original order and money, failed to inform her there were supplier problems and only when chased did they admit it. They suggested an alternative bed and offered a discount on it - although this still meant she had over £60. to pay to make up the difference. Assured it would be delivered today and guess what - email last night at 6pm saying supplier problems and could they deliver tomorrow instead. Tried to get Michael to phone - surprisingly he wouldn't and then after emailing him and asking him to call to discuss the problem - HE cancelled the order himself saying he had been doing this job for 25 years and didn't want to deal with my daughter or myself because I was rude to him. I merely told him his customer service was not professional. Waiting to see if he has refunded the money as promised - if only we had read his awful reviews before ordering. Never never had such an awful service and is Michael really a Director??? Does he have a surname - his responses sound like a child has written them. Dear oh dear

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“Excellent service and Fast Delivery”

★★★★★

written by honeypot515 on 11/09/2012

I purchased a white diamante bed and pace mattress off this company for next day delivery, i received the tracking numbers the day before delivery and on the morning of delivery i was able to track my order and get an estimated time of arrival. Very good service, customer service also helped pick the mattress for me and it was ideal for my daughter at a very reasonable price. The website was fantastic i was able to find what i was looking for easy and when i rang customer service for advice on the mattress they were quickly able to point me in the right direction. I will be ordering the rest of my bedroom furniture from them in the future.

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“Long waits for goods and then they arrive damaged. ”

★☆☆☆☆

written by on 15/08/2012

Ordered 3 items from The-Bed-Shop and wished I hadn't. Upon ordering, the items were in stock and available for 'Next Day Delivery'. After much chasing, over 3 weeks later I eventually received the items, although 1 was damaged thanks to poor packaging and neglect by YODEL. Yes, be warned, they use YODEL for deliveries! Immediately phoned 'customer services' - they didn't really seem interested or sorry and just wanted to get off the phone as quickly as possible. They told me it all needed to go down in an email to them. So, that is what I did. I didn't get an email response very quickly but it said "Unfortunately I cannot deal with your email as it requires a managers response". I've asked them to deal with my complaint within 24 hours. If I do receive good service from them regarding this then I will post the outcome. However, after reading reviews on here and on moneysavingexpert.com forums I somehow think this is going to be a long and drawn out process. At the moment, I suggest you avoid them. There are far better online retailers out there.

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“Bed sent with missing parts, terrible customer service.”

★★☆☆☆

written by on 14/08/2012

Bed sent with missing parts, Called their terrible customer service, they make constant excuse that 'only manager can deal with problems' and it seems he is always in a meeting , still awaiting response from him , office staff seem incompetent as no one can answer any queries as to how to get the parts. Avoid like the plague.

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“FAULTY BEDBASE”

★☆☆☆☆

written by on 01/06/2012

I purchased a bed in september 2011. A king size white leather diamante bed frame. After just 8 weeks the bedframe callopsed on the left side. The slates totally gave way, i tried to fix it and my father managed to to secure it, but within 2-3days it had callaopsed again and has been the same ever since. I wrote an email on the 20th of march complaining after being advised to do so by the customer service department. Still no reply! I have called,emailed, even faxed them and no reply. Im just constantly fobbed off they send me round circles and never return emails or calls. Im now 6 1/2 months pregnant and feel totally ripped off that for the last 6 months i havent had a good nights sleep and the bed is now so damaged where the frame is so weak and unsturdy i have to resort to he duvet on sofa or floor. One tiny bit of pressure and the slates just collapse. The bed itself is poor quality andd the customer service is even worse!!

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“Unreliable, would never recommend”

★☆☆☆☆

written by jegamayer12 on 25/05/2012

Dont believe the testomonials written on the website. The bed was advertised as available, only to be told the day before delivery it isnt. then it took two weeks before it was available and then another week to tell me they made a mistake and it went on and on and on. the mattress got delivered by surprise and when the bed got eventually delivered there were missing parts, which inevidently took another two weeks before they posted it to me. NIGHTMARE shop. Dont ever bother.

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“I so not recommned. Think before you buy.”

★☆☆☆☆

written by on 22/05/2012

I do not recommend. Worst shop I have been dealing with, ever. Asking for a replacement is like going through hell. It took almost 9 months to replace a sofa and when the delivery is arranged, it takes another two months because the sofa "gets lost" in the process. The quality of the replacement sofa was worse than the original.

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“Great quality, great price and delivered on time!”

★★★★★

written by shy2406 on 07/02/2012

I ordered a mattress from here (Kensington Stress Free double) as the price was really good. We'd been round our local bed shops and tried out the mattresses and liked this one, but they wanted £350 for the mattress. Eek, went on the web and found it in several places for £229, except The Bed Shop where it was £181, so an absolute bargain. Ordered 20/01/2012, delivered 03/02/2012. Great communication, replied to my emails promptly, phoned me up twice to confirm delivery and had the delivery driver phone half an hour before delivery so I didn't have to wait in. Fantastic service for me! I have read lots of bad reviews, so admittedly was nervous and paid by credit card in case there was a problem rather than debit card, but everything went smoothly and the mattress is in perfect condition.

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“Still waiting for delivery after promised ten days”

★☆☆☆☆

written by on 19/12/2011

Website promises next day delivery and 5% discount. After accepting the order the company rang to say delivery in 5 to 10 days and no discount. I had to argue that they were now contracted to give the discount and am still awaiting delivery after 10 days. I rang to complain but no date for delivery given.

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“STILL WAITING FOR BED!”

★☆☆☆☆

written by on 22/09/2011

WAS GIVEN A DELIVERY DATE AT TIME OF ORDERING, SO TOOK WHOLE DAY OFF WORK. BED DIDN'T SHOW UP AND NO PHONE CALL OR EMAIL OR TEXT OR WHATSOEVER TO SAY WHAT'S HAPPENING WITH ORODER. CALLED UP AT 6PM, AND WAS THEN TOLD IT BE DELIVERED NEXT DAY INSTEAD?! AND APPARENTLY THEY CANNOT CHECK THE STATUS?! WHATEVER SYSTEM THEY ARE USING NEEDS TO BE UPGRADED TO ALLOW THEM TO CHECK BECAUSE THAT'S JUST BASIC INFO. WHAT IS THE POINT OF GIVING A DELIVERY DATE AT TIME OF ORDER WHEN YOU CAN'T STICK TO IT? AND ADVERTISING SO HEAVILY ON THEIR WEBSITE THAT THEY DO NEXT DAY DELIVERY SO LONG AS ORDERED BY 1PM IS JUST FALSE ADVERTISEMENT AS IT IS NOT TRUE IN THIS TIME. STILL WAITING FOR MY BED TO ARRIVE AND WILL CERTAINLY NOT BE USING THEM AGAIN.

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“Do not use this company- EVER!!!!!!!!!”

★☆☆☆☆

written by on 31/08/2011

I ordered a Tallboy wardrobe on the 23rd of July this year as I am expecting my first baby and needed the item for her nursery. I ordered immediately and was impressed withe qupted delivery time of 14-28 considering there was no fee for postage and packaging. However, when I heard nothing from the company for over 2 weeks I became concerned that something may be wrong and so I wrote to enquire as to what had become of my order. I received a very rude response stating that they were still within their estimated delivery time (which was true, it stood at 15 working days old) and that I would be contacted as soon as they knew anything. I then received another email stating that my order was expected to arrive with them from Denmark the week commencing the 22nd of August 2011 and that they would both email and call to arrange delivery. This date came and went with no word from the company. It is now th 31st of August and I just recieved an email informing me that the product that I ordered and paid for over a month ago has been discontinued and therefore they would be unable to fulfill my order. AS you can imagine I am very disappointed with their level of customer service and have no idea how they can confirm an order one minute and then announce that the item has been discontinued the next!! Poor, poor standards and rude responses to enquiries= unhappy customer!!!

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“Never Use!!!!!”

★☆☆☆☆

written by on 15/08/2011

I cannot state that you should never use this company! Its been over 6 months and i am still left without my order and being messed around by this terrible company. The manager (Michael) seems to never be in the office when you need to talk to him, Does not phone you when your number is left and gives you empty promises in e-mails. After over 6 months they have still not decided to make me a priority case. My original order had the wrong parts in it. I was then sent a replacement witch was nothing to do with what i ordered. So now i am still waiting for the right part. The customer service team is useless, just says sorry and says they will pass your number onto the manager. The manager of coarse never actually phones you... I was offered 5% off my next order for all the trouble. I'm sure they know i will never order from them again. Once again i cannot stress enough how bad this company is and never to use them under any circumstance. You would probably get your furniture faster if you built it yourself.

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“Only marked this as a one star because there was...”

★☆☆☆☆

written by on 20/05/2011

Only marked this as a one star because there was nothing lower!!! Bought a bed for my daughter in January of this year. We are STILL waiting. It is now the 20th MAY. So far we had the main bed delivered, along with the drawers. On assembly they split because the dowel holes have been drilled on the joints. We then waited weeks and weeks for the outstanding bookcase and desk unit. They arrived today, but without replacements for the broken parts. On assembly, same problem. Customer service was limited to "We told you we were waiting for this item to come into stock, we have kept you informed." This is in part true, howevere you would hope that after some 4 months of waiting you get a perfect bed at the end. Alas I was wrong. AVOID LIKE THE PLAGUE.

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“Ordered a bed over a month ago and still waiting for...”

★☆☆☆☆

written by on 18/04/2011

Ordered a bed over a month ago and still waiting for it to arrive. When contacting customer services, all they can say is that it will arrive soon! Would not recommend to anyone.

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