booked holiday with them to Marmaris flight prices were near original figure but overcharged nearly £200 for accommodation. as in previous reviews they deny everything. have been on suppliers site and prices were similar to what was on sunsave site so where does the extra £200 go

WE SEEN A HOLIDAY WE LIKED AT A GOOD PRICE WHEN WE RANG TO BOOK, THE INFORMATION HAD NOT BEEN UPDATED, AND FOR THE SAME PACKAGE WAS GOING TO COST US AN EXTRA £200, AND THE DEPOSIT THEY WANTED ON THE SCREEN WASNT CORRECT. THEY REALLY ARE CON MERCHANTS

Recently I booked a holiday in Nov 2009 through Sunsave to Portugal, as it was near end of year time my wife and I asked for a possible sea view or south facing hotel room with balcony to be able to sit in the sun, at this time of the year and with our age it now makes walking more difficult. I booked over the telephone in October by credit card.I was told that a request had been put in for our south facing room. Arriving late at the Alba Hotel Monte Gordo on the 3rd Nov 2009 we did not realise unti the second day that we had a North facing room.I was able on the 5th Nov to speak to the Hotel Manager, who said yes the North facing room did not get any sun at that time especially but could not give us a south facing room as the Hotel was under contract to a DUTCH company who had all the South facing rooms for their clients. I tried over the next few days to contact the REP via the telephone number given on the booking form. However it was not until the 9th that I asked the Hotel to telephone for me and I managed to contact the SUNSAVE Company, after being traferred after my explaining the problem I was told only the REP could help..I then tried again and again until finally I got the REP who gave me another number for another REP dealing with the MONTE GORDO area. After explaining again and the REP talking to the Reception I asked would it be possible to move to another Hotel nearby with a south facing balcony for the last week of our holiday..The REP rang back some time later to confirm that we could move to another Hotel if we paid another 342.12 EUROS extra. As Pensioners we could not take up this offer so stayed on at the ALBA HOTEL. On leaving I was presented with a bill for tephone calls locally to the REPS and the UK CALL made to SUNSAVE...On our return to UK I contacted SUNSAVE to get our money back for at least the Telephone calls incurred.. They said they would telephone me back..after 10 days I contacted them again and they stated they had listened to the original bookig call in OCT 2009 and the TERM REQUESTED meant JUST THAT. and they could not have Guarenteed me the ROOM I THOUGHT I HAD RESERVED WITH THEM..IT DOES STATE ON MY BOOKING FORM THAT A REQEST HAS BEEN MADE...Should they legally and morally have taken the money for this booking when they SHOULD HAVE KNOWN THAT THIS BOOKING WAS IMPOSSIBLE AT THIS TIME OF THE YEAR. SURELY THEY MUST HAVE CONTACT WITH THE HOTEL BEFORE and could not possibly have given me what I asked for.. I WOULD HAVE BOOKED ANOTHER HOTEL HAD THEY BEEN HONEST WITH ME. I have retained all receipts and booking forms and REPS COMMENTS IN WRITING. ...Mr L.Coote

I will not book through these people again, I will use a travel agent in town - I can at least see what I am getting then.

Hotel I'd originally seen on the internet was "not available anymore" They found another hotel nearly £200 pound more? I asked them to confirm the pool was in the same hotel and not across the road as my mother is 80 and they confirmed it was. It wasn't it was across the road on the 6th floor.