We moved into our DWH 2 years ago which we basically like but we've had many issues with poor workmanship and their customer care team is a bit of a joke as they rarely respond to an email or telephone call unless you try several times or get really shirty with them. Then the contractor sent to investigate the problem will often try to fob you off (you have to be persistent).The list of problems is too long to include in this review. After we first moved in the assistant site manager would normally respond quite promptly but not always. The grassed areas are mowed infrequently and weeds are predominant (they promised a fortnightly cut early in the year but this has never happened). It leaves an appearance of being neglected and when I have tackled the grass contractor he says DWHs won't pay for it to be done more frequently! (they have just announced record profits) I wonder how they managed that!! We would not recommend DWHs to anyone.

I'll start by saying that our experience with buying a house from David Wilson Homes felt like we were handed the keys with one hand then punched in the gut with the other. We purchased a 4 bed detached house on a David Wilson development in the East Midlands in March 2017. This is my honest review 11 months and 14 days after buying our home, when we moved in we noticed several snags, normal things like doors not closing, toilet not flushing but constantly running, external door lock not working, crack in the patio door, clip in the stone kitchen flooring, different shades of kitchen units, turf laid directly over building waste, UPVC Patio door step broken and glued back on, bolt missing from the sprung-loaded garage door causing it to collapsed while I was under it, bad plastering in 7 rooms that all required re-plastering, waterlogged garden, sealant missing from shower causes flooding on the flood, 4 walls on slops that were all well over the building regs tolerance, not one door frame was level on the first floor, kitchen door frame on a 1.5 inch slope, carpet laid in the hallway when we ordered stone flooring, rotten fence panels, plaster on some walls so thin you could see the plasterboard, and the shrinkage, not months later but there on the day we moved in, pin-pops, they had even painted over shrinkage to try and conceal it etc etc, sure we had the minor snags like paint splashes, bumps and indents in the plastering but we never complained about those things. A few months after moving in I managed to get copies of the two QC inspections performed on my house post build and a copy of the director's sign off, to my horror I found that all of the snags we had reported were listed in these inspections along with so many more, worse still is that the Director signed off that all of these snags had been remedied, even things like water pressure and drainage tests/checks hadn't been done, At this point we've found 154 snags, almost all have since been remedied, DWH have been at our house to either inspect or repair on 73 days so far, forcing me to take 20+ days off work, we still have a waterlogged garden with puddles less than 2 meters from the house, large patches of green slime where the grass has rotted, walls that need plastering to make flat/level. DWH sales actively concealed the fact the garden was on a 39 inch slope, they also failed to provide us with a copy of the reservation agreement. The DWH complaint process helped initially in getting defects remedied, however things began to stall and my complaint was escalated to the regional DWH MD and then the regional Barratt MD, neither seemed interested in helping to get the remaining issues resolved, even though they had their own inspection forms which outlined the remaining issues, both ignored my requests to discus the issue either in person for via a phone call, they also had little understanding or regard for building regulations and their companies own standards/polices/procedures, I emailed the CEO twice but received no reply. I doubt that every David Wilson house suffers the same issues we experienced, given the amount of After-Care vans I see daily on our development I can only assume that its down to the competence of the site manager, since they are the ones who set the bar for quality and inspect each house during the build stage, that said, given the amount of other reviews here that relate to the same issue, the problem seems systemic within DWH. DWH breached so many of the home builders consumer codes that I wonder why they are even affiliated with it. I would take their 5 Star builders status with a pinch of salt, as for their 90% customer satisfaction rating, well you would have to be invited to take part in the customer satisfaction survey, we were not, so you can figure out how that works. My main on going concern is that give the amount of faults/defects we could see, how many are there that we can't, what faults/defects will we discover in the future once poor workmanship manifests. If you are buying a David Wilson home then make sure you request copies of the QC inspections and confirm that all identified snags are remedied before legal completion.

Positives: I absolutely love where my home is positioned, the size of it, and soundproofing between me and next door neighbour is fantastic. Negatives: Shoddy plumbing, yellowing paintwork, what I thought were settling cracks but they now let through a draft. Confusing 2 year (not 5 for me apparently) warranty meant a shoddy plumbing issue was dismissed by DWH. NHBC also useless. Now got huge draft coming in around the external doors. Not to mention entire ground floor flooded 2 weeks ago due to said shoddy plumbing again. If you buy DWH make sure you have good insurance policies in place, preferably with low excesses as you'll likely be claiming often.

They promise you the earth when you sign up and when you first move in. It is a sham. There are always snagging issues and at first they look to address things and tell you things like leave paintwork and cracks to allow for ample drying out process and period. Then when the woodwork paint turns yellow - they tell you there is nothing they can do because it is the paint that they use and not them and is standard throughout the industry. From day one we said the heating wasn't properly functional or adequate. We were fobbed off for 6 months and then finally they admitted that the kitchen family area hadn't got the right radiator for the size of room and that the bypass valve was not working properly. No apologies - just begrudgingly having to concede. When we purchased our property we were advised that the houses were selling really well and that if we waited there would be increases in prices. We purchases and withing weeks of us moving in our house type of property was reduced by 10k across all the site - so not plot specific. The CEO justified this in saying it was the right decision because they had now sold all this type of house on the development and so our house was immediately devalued by 10k. Not happy at all with them and wouldn't trust them as far as I could throw them. My advice - don't buy new, buy used and wait until all the problems are resolved.

My house has a shower processor box in the loft and it needs servicing, now it needs to be aceesible at all times really, thing is there is no boards in the loft and it couldn't of bin placed any further away from the loft hatch and buried under 300mm of insulation... My concern is that how would it pass and be of by nhbc? This small box has electric cabling, and hot and cold feed water pipes to it with stop valves on, but it is just not in a safe it easy place to get to.. You wouldn't get away with hiding the main fuse board in a loft or even a stoptap.. So why install something that needs servicing and is there to turn off the water to my shower so awkward and hard to get too.. Please understand what accessable means.. Dwh

We paid what I regard as a top price for our home, and we have had over 30 issues with the property, of which 28 are still unresolved. People have promised action, but that has in the main not been forthcoming. The Site Manager here in Cullompton is a total waste of space, and when you are told someone will be back 'tomorrow' to rectify things do not expect to see them again. I suppose I should have known better as DWH are owned by Barratt Builders, who have had a dubious reputation for 30 years. It is the total lack of interest or care shown by site management, and indeed it seems from their laughably named 'Customer Care Team'. I actually spoke to the Sales Manager, whom I thought was going to be different, but so far only one thing that was reported to him has been dealt with. They are dead keen on selling properties, but certainly not goos at keeping customers happy. Take it fro me do not buy houses from any company under the 'Barratt Homes' regime.

Design five stars. Execution three stars. After sales service non.

Sales people couldn't get us in the house fast enough and even threatened to pull out if we didn't get our mortgage offer. The offer was being held up by their mortgage adviser who we had to use and pay £400 for the 'privilege'. Had lots of problems with the house, leaking pipe in kitchen, water coming through windows, back door suddenly got stuck and wouldn't close. DWH have fixed these problems but it shouldn't have happened. Lots of problems with the boiler and water tank leaking and not just us, our neighbours too. We have paid to correct this ourselves so hopefully we will eventually have a decent house to live in.

We bought a DWH house in 2014 and overall are happy with what we got. The value for money and pre-sale service especially. The after-sales service and handling of snagging / 3 NHBC resolution reports in our favor / finding defects in the build are facts which cannot be argued with. The prior South West Managing Director was actually very good coming to site in person and actively solving issues. The new MD is arrogant beyond belief. We've issued a 'small claims' or County Court claim against DWH and look forward to the ruling.

In our home just over a year push fits came apart behind the wall for water supply to the shower. Whole house flooded up and down all ceilings collapsed list every thing we owned. completely needed rebuilding inside walls kitchen bathroom all 3 bedrooms downstairs toilet living room whole house was ruined. David Wilson made no contribution to anything. They wanted to cut corners and not sort the damaged home. Refused to take kitchen out. Had to go via own insurance which replaced the kitchen good job as water was behind all cupboards and in electrics not a penny if help from DW and out if our house for 28weeks. many more things wrong with our house the list is endless eg stable gun nail punctured in the radiator supply pipe behind the wall still in the pipe instead of replacing the pipe just left nail in and put it behind the wall they are a joke of a service

Shrewsbury's Riverside Meadow, a 'Prestigious' Midlands DWH development, NOT !!!! Upon completion, at their timing of course, our floors were too damp to lay flooring, and were not of a construction that we were advised they would be. This cost us an additional £1000 to pay our contractors just before Christmas !!!! We had to delay occupation until well after Christmas - deep joy. No compassion shown from DWH staff. They were very quick to take cash backhanders for additional off-spec work but very slow to fix things formally reported. 15 months to implement an operational Emergency phone in the lift, 2 1/2 months in the middle of winter to repair the heaters in the stairwell .... the story continues even after 20 months. Indeed I wonder like many others how they achieve 5 stars, but then realise it is their own body that awards them. One of their statements supporting this achievement is "Quality is not an option" - It certainly is not !!!!

We moved into our house a few weeks ago, having paid well over £400,000 for it. "Completion" Day certainly wasn't! Yes, DW took our money PLUS the extras we paid for kitchen upgrade and fitted wardrobes etc. But - the fitted wardrobes weren't finished, a couple of bits were missing, and the chests of drawers were noticabley smaller than those in the show house (same style of house, same wardrobe range.) result - much less storage space than we expected. Even worse though was the kitchen. We paid for an upgrade whcih we were told included a larder unit, a fridge freezer and an island. When we had our handover tour of the house, we were told "the spec has been changed by the designers.' So there was no island, no larder unit, and we'd been supplied with under counter fridge and separate under counter freezer. We told them it was not acceptable and they have promised to supply an island and upright fridge freezer. The fact is, they took our money for for one kitchen, then supplied a different, much cheaper, layout. We are very definitely feeling ripped off, and very concerned for less experienced people who might just fall for their 'explanations' not realising that they are handing over money for goods that are not being supplied. There have been endless snagging issues, but in fairness the local site manager has been extremely good in sorting out these issues very quickly. Our overall impression is that DW's remit is to give you the impression you're getting something very special, but while relieving you of your money, they then replace what you expect with a much cheaper, sparce alternative. If we hadn't made a fuss, we'd have, paid for a top spec ample kitchen, then only have got half the units/cupboard space. Buyer beware and be prepared for a bit of a battle.

House only allocated 1 car park space on the drive with NO on street parking, so if you are a working family with 2 cars 1 car has to be parked away from your property and out of site not great when they asking for hefty price tags for their property

We moved in to our house two years ago in June. We have a shared courtyard which at the time of paying the deposit was told this would be fitted with electric gates. Guess what? Two years on nearly, and the gates are fitted but have never worked. Fair enough when we had issues with the house whilst they were still building they sorted straight away. Now trying to contact their East Midlands office, based in Northampton is a hard as contacting a call centre in India. No one answers the phones and when they do, they never get back to you to resolve your issue. They claim to be a 5 star builder, how many reviews did they use they get that average? Absolutely discusting.

We were so excited to buy on scoresby park, and we're actually the first to reserve a plot here. From the start its been a terrible experience with sales negotiators that blatantly hadn't had any training, on the product they were selling, at £300,000 you would think this would be paramount. The negotiator gave us the wrong information from the very beginning, she didn't know the spec of the house at all, which resulted in me driving to Scarborough to choose a kitchen as she told me cream gloss wasn't standard, fortunately the girl there knew it was, so a wasted 50 mile round trip! The tiles I liked in the show house were discontinued so again another disappointment. The kitchen island had FIVE work tops before we finally got one that fit and wasn't scratched! Prior to moving in, we cleaned as u do, only to find tacks sticking up on every stair, the floor in one bedroom too, fortunately we did this before the kids stood on them. We found the screw on the utility room door handle sticking right out with the screw head broken, nicely positioned at a child's eye height, doesn't bear thinking about what could have happened there! The utility room door was also split, we had to insist this was changed, as they tried to repair it, which was totally bodged and looked a mess. The front door had a huge gouge out of it and the back door didn't open! The dining room window ledge was wonky and had to be planed as we had one side 3 inches out! The plastering was a joke with runs and lumps everywhere, we had to have a crew out for three days to re plaster. Not one of the sinks held water, 7 months on I still can't have a bath, as the water drains away, nobody will accept responsibility so this is still ongoing. One week after moving in, there was green mould all over the skirting boards, and my brand new cream carpets, this was resolved by "spray" but I was told it wasn't mould and was brick dust? It was GREEN!!! The garage door was badly dented, and the light didn't work, our outside light doesn't work, and nor does the doorbell, the doorbell works if you turn the switch for the outside light tho... Just last week we have had all the windows lifted as every single one had dropped and the wind was howling through. The wardrobes doors had the wrong handles on, and they tiled the bathroom with the wrong tiles. The sandstone window sills outside were smashed (why the hell would you fit them) they have been replaced. Everyday I find another problem, and can honestly say the whole shine has been taken off the excitement of buying this house. I'm sure I've forgotten things but it just goes on and on, nobody is interested, despite calling head office, nobody is in any rush to sort these issues, my word of warning is don't buy with a completion due end of June, this is david wilsons end of year, so your house will be thrown up like ours was, oh and they will hound you to complete even if you are on holiday, as we were! We had to send a power of attorney to sign on our behalf or lose the house..... Don't get me wrong I love my house, but just wish it was "right" and that I could have a bath...not much to ask when you've paid £300,000

Thought buying a new build would be a pleasure, how wrong, word of warning what you see in the showhomes is nothing like what you get! They have at least £40,000 worth of upgrades, extremely misleading, despite being told initially an island in the kitchen is included in the Moorecroft have now been told it isnt, finally exchanged (after many complications & hold ups by DWH solicitors Shoosmiths) onto the part where we get to choose kitchen units, tiles extras etc what a farce! Symphony kitchens who dwh have as their suppliers have the most ridiculous system whereby you can no longer request say an integrated washing machine, you have to buy a whole package which start at £2000. Sales staff blame symphony its not them blah blah however at the end of the day it is dwh who have them as their suppliers!! Find it so disappointing & frustrating that we basically cannot have the things we want when we are paying for this privilege. Also in relation to wiring & wanting ethernet installed, been told no can do!! However other sites have done this for customers at a cost of £200!! Its a constant stream of no cant have that, cant do that, cant do that, no a service we offer. So sick of it, are on the verge of pulling out tbh.