3 concrete cills under windows cracked. Miller attempted 3 repairs which all failed after a few months. Their proposal was to attempt a 4th repair using the exact same technique. NHBC got involved and although they agreed the repair would only be temporary, they would not force Miller to replace them. Following that decision I asked Miller to proceed with their 4th attempt as it would be better than nothing … but the refused, since I’d elected to involve the NHBC. Petty, vindictive, unprofessional.

Appalling customer care once you’re moved in. We are 11 months in our new home, but we’re still waiting for issues (some major) to be rectified. When we had our handover meeting the front of house was designed off plan and without knowledge, this was compensated with free turf. Shame they gave us rubbish grass and we have spent a fortune trying to fix it. We had to wait 2 months to have tarmac on our drive, with the labourers turning up randomly and being aggressive through our ring doorbell because we were at work and couldn’t move one of our cars. We had to demand a ramp for our drive (like our neighbours) after my car was damaged getting on and off our drive. We informed miller and a manager was sent round. We found this out after our neighbours were visited to ask about it, but they didn’t bother to knock onto our house to discuss it. This was over £1000 worth of damage. We were only approached after we’d traded the car in for a new car.. shock timing! Front door was reported within the first few months, as it doesn’t fit correctly. Through winter the hallway was 10c less than the lounge where thermostat is located, meaning the whole of our upstairs was freezing every night. We have had 5 people come to look at it and the manufacturer saying it’s been forced into the wall and needs replacing, but miller refusing to allow them to do so. Shower over our bath was fitted incorrectly leaving a large hole in our tiling so we were unable to use this for the first 6 months. Took 2 months for this to be rectified. Bath was reported with crack, this was to be replaced 2 months ago but they tried to provide us with another damaged back. Fitter went into site to locate another bath, however he could only find other damaged ones which we going to be fitted in the houses being built! Our new bath has been fitted, but they’ve had to rip tiles off because the bath was fitted on a slope originally. The bath panel hasn’t been put back on because ‘that’s someone else’s job’. 11 months down the line and we are still waiting on our dishwasher frontal to be fitted because the 4 different fitters haven’t known or been able to fit it! HOW?! We’ve now been left with the frontal and handle so we will fit this ourselves. We have had our own electrician out to look at the property after receiving a shock through the fuse box. Numerous sockets not working. Socket for dishwasher fitted behind dishwasher.. we had to tell them this was a fire hazard because apparently they didn’t know this! I love this house as it’s our first home, but by god have miller scared us. We both work in customer service and have labourers in the family and we’ve never known anything as bad as miller. I WOULDN’T RECOMMEND PURCHASING FROM MILLER HOMES!

Would never purchase a home through Miller's again, very incompetent. Our home was due to be ready for March this year, they have only just started to build the house and have fobbed us off with a million excuses. They have not been communicating with us and they do not care that this has cost us more in rent. Extremely disappointed.

We bought a house from Miller Homes in 2018. We knew that the site wasn’t finished and we would be living on a building site for a couple of years. The last house was finished in March 2021. We are still waiting for the roads, footpaths and landscaping to be completed. They’ve told us they can’t do the roads because there is something wrong with the drains. They can’t do the landscaping because it’s the wrong time of year but it’s been the wrong time of year for 14 months. Miller homes have now handed the estate over to the management company so we are all paying between £100-£200 per year for the Maintenance of an unfinished estate. The entrance to the estate is an eyesore and the roads are terrible. For 12 months they have been saying it will be completed in the next 6 months and in Feb we were told it would be completed in the first half of the year. 10 weeks until the deadline and nothing has been done. They don’t know when they will start. Absolute joke. It seems once they’ve got the money and there is no financial gain for them they are not interested. The customer care are completely useless. It’s rare that anyone answers the phone and when you email they take weeks to respond.

We have lost about 4 square meters of our garden territory due to the orientation of two main fences. We had to move in quickly because we signed part exchange with Miller Homes. We are not professionals and it took us a little while to realize the mistake. Miller Homes tried to correct the mistake but one of our neighbours resisted and wanted to capitalize the mistake. As a result, Miller Homes decided not to change either of the two fences. It took 7 months for Miller Homes to find out that they might be legally safe (they believe they are), before telling us their decision and that we should not bother about such a loss. It is questionable whether they really care all customers – I feel it was their legal position that they cared more. Miller Homes’ fence contractor actually changed that special neighbour's front garden to what they wanted, without our consent. Our neighbour told us to blame Miller Homes and Miller Homes told us that they couldn’t manage their contractor. It is a matter of fact that we didn't get what we paid for in the design. My partner is deeply depressed and I am very worried about her. The house does not mean anything to us anymore. We need fairness. I strongly suggest all customers carefully check the garden boundaries when you move in.

miller homes longrigdefarm Bedlington site we bought our houses in 2021 the information we received from the sales office didn't inform use of metal fence being erected in front of the houses to the shock of our neighbour when coming home from work all around-the estate there is a small wooden fence. This mis leading your customers and braking the law

Miller homes have ruined our experience of buying a brand new home with their terrible customer service and internal politics. I would not recommend them to anyone at all.

The new build I bought is falling apart after 6 months and they refuse to do anything about it still. The customer service department are asking extremely rude and laugh at me when I call then hang up

Bought a Miller Homes flat. So badly built that cigarette smoke from the ground floor flat can travel and enter flat on the 2nd floor! Seriously breaching building regulation standards for flats as they are not sealed. Miller Homes should not have been allowed to get away with this. Disgraceful company that should be banned from building homes. We need to put an end to these money grabbing 'Home' builders that put profit and shoddy building practises before people. I don't know how they sleep at night.

I'm not surprised to see all these terrible reviews, I'm a contractor who works on many sites including Miller homes. I blame the site agent and team with him, on the sites I work on the agent never walks around to check and inspect the houses there more bothered you've got your hard hat on than making sure the houses are getting built to the standard they should be. There are corners cut from the very start of the build to the end, I'm fed up with pointing out problems for nothing to be done. This is the problem when some agents don't care, have very little construction experience and stay in there site office all day. Miller are a complete disgrace to the building industry and shouldn't be allowed to get away with this. This is people's lives and ther biggest ever investment. Hang your heads in shame.......

I been so disappointed in my experience with Miller Homes. I have never experienced worse customer service. I moved into my new apartment 9 months ago and have been trying to sort the snagging list. I have emails going back to July I have not had a single response or update on. They never answer the phone. From speaking to others in the building it is who shouts the loudest to get snagging fixed. I would not recommend them as a company to anyone. These homes are not exactly cheap and so to have ongoing issues coming up to a year later is ridiculous.

Miller Homes Review Me and my partner are so disappointed with the experience we have had with Miller Homes from start to finish. The sales department lied about several items that we would get included in the price (turf, spot lights in the kitchen and bathrooms etc.). The quality of our brickwork is appalling compared with other houses on our estate and then to be told directly from the site manager “well we were up against it to get your plot finished” and nothing was done about it. The aftercare is non existent… it’s been 136 days since we got our keys and we still have NOT had our 7 day snag STARTED never mind completed. Staff at Miller Homes give you excuse after excuse (even though you can see right through them) and make promises they NEVER keep. You are left to constantly chase them and you’re lucky if you even get a response. It’s even more disappointing that the issues we have had is because staff just do not care and are only bothered about hitting targets to get their bonuses. Heartbreaking when people have saved so much of their own money to buy the biggest purchase of their life and be given a product and service that does not meet your expectations in any way

A new development has just begun near to our home, as a result our road is closed for 4 months and a stream of heavy lorries passing is very annoying, after speaking to Miller homes several times the outcome is tough luck, you just have to put up with it

Abysmal company who like to sell them selves as a 5 star builder, more like 1 star and that’s pushing it! The aftercare is shocking and very intimidating, i’m Suffering major stress through everything I have been through in the last year and a half and now they brush me off and say my problems are not genuine and I have to go the NHBC for clarity, this comes after we paid a professional snagger who identifies 137 snags after a year and a half off bodge repairs by there incompetent sub-contractors, do not fill in any surveys until all of your snags are complete!!! They are complete Bullies!

The aftercare is abysmal at best! Our home was handed over to us with the promise that the landscaping would be completed in the next few weeks, however, a year late and numerous back and forth emails (mostly ignored) we are STILL waiting for our patio slabs to be laid. The aftercare is the worst I have experienced in my life! Miller Homes seems to get you into the house, do an excellent job of ensuring you are happy for the first week or two, ask you for a review and instruct you to give them all 10's THEN EVERYTHING STOPS, all jobs that are on-going stop, snag list is ignored, onsite hands over to "customer care" and they NEVER answer their phone, don't return phone calls, emails nor mail. Such a simple fix, sort out your "customer care", get jobs completed as promised and most of these reviews would not be placed. However, ignore people and don't complete jobs and this is what you get, the worst reputation in UK Home Builders.

I write this review as a true reflection of our involvement with this company. Not only did we have such rude service and lies from sales (after reservation and when contract was being drawn up with lawyer), we then experienced rotten after sales service with deceit and lies on site. Disgusting reputation for a disgusting company. We have owned many new builds before, on my own and as buy-to-let properties and I have never had such rotten service from a newbuild company. Shame on you!

Worst home builder and finish to a house. Things to complete on my property been waiting 4 months I worst regret is I never researched into them. Worst after care as this is my 2nd new build home and I'm very disappointed with what I'm experiencing will Miller Homes. Developer needs to investigated