We bought in toto kitchen 10 years ago One for the kitchen And one for the utility room Cost over 22£ There is nearly 40 doors in total But one door in the utility room is splitting and the high gloss is coming off Splits are coming day by day We had professional advice that advices us That on making this door there must have been faulty paint Spoke to the company who advise us nothing they can do And they say Germans have quality No help at all

I could cry. Spent a fortune expecting top class service. I have pencil lines on every unit where the fitter has measured up, stickers left on every surface, newly plastered walls damaged, extractor feels flimsy and drops slightly to one side. back panel in a cupboard an inch short, fitter will arrange a correctly measured one to stick over it, cover on screw head missing, handles slightly out of line. Spent all our savings and feel gutted. No offer of any recompense for replastering, apparently it's to be expected? Where's the top class customer service?

Our new, rather expensive kitchen was installed about 10 years ago - we went for in-toto because of their smart showroom, the sales advice and the design ideas they came up with. And the fact that the cupboards etc were of German manufacture (a sign of good quality or so we thought). Installation was held back 6 weeks because the worktops were delayed due to a port strike in Haifa - who knew they were made in Israel? After a few months the grouting between the worktops started disintegrating (causing moisture to run down into the cupboards below) The guys came out but did nothing about it (apparently the grouting material was no longer available) What this has meant of course is that the worktops have slowly started to 'move' and guess what, the manufacturers no longer exist. But, worst of all, after eight years or so, the kitchen cupboard laminate started to come away from the frame on about 16 of the floor and wall cupboards. No help from the supplier (in-toto) or the manufacturer (their parent company) who hid behind their 'genuine 5 year guarantee' which we discover is probably the worst in the business (most will now give at least 10, if not 15 years, for this sort of deterioration/fault). The manufacturer offered to replace at cost but in-toto wanted to charge for an entire refit, because, guess what, the units were not made anymore and it would be an entire new kitchen. Better to go for the cheap option and replace every few years (we had a quote for a new kitchen with 15 year warranty for ONE QUARTER the price of in-toto). Stay well clear and do not be fooled by the fancy sales pitch.

We had a kitchen supplied by In Toto Beverley about ten years ago and were delighted with it. When we moved house, we went back to them again. This time, our experience has been very disapponting. Our main concern is that we wrote a letter with a number of complaints but have yet to receive a reply (apart from one acknowledging receipt of the letter). This was five months ago! We sent a second copy, no response. Head Office has had copies, no response. We paid all our bills on time and stuck to our side of the bargain. In Toto Beverley seem to have taken our money (twice now) and cut off all contact. Very disappointing indeed! Under no circumstances would we ever go back.

We have an Intoto kitchen that was never finished to drawing, however, we have a further issue that will not be resolved by Intoto. Whilst acknowledging we were out of guarantee we contacted Intoto for a dialogue to sort out an issue of doors and drawers badly delaminating. The response from Intoto was "you are out of guarantee". What a surprise we told them that! Also there was a final sentence stating that they were not able to offer any assistance. We have written back pointing out that we knew of the guarantee period and expressed surprise that they were closing their minds to any discussion as to how we can get our doors and drawers repaired,we were prepared to pay towards rectification. We have also pointed out the words in their brochure - quality and longevity. (Obviously these do not count in the real world, only soft words for a brochure). That last letter has not even been acknowledged - so much for customer service and satisfaction. NO we will no longer endorse Intoto kitchens as a long term satisfactory investment.

a really frustrating experience. very expensive for what you get. kitchen designer/ showroom are fine. Attention to detail and price point are very poor. They clearly churn these installations out on a regular basis. i particularly wanted the maximum worktop space and what they ended up giving me was just enough to fit over the top of the standard box size unit they installed . could/should have had at least an extra 2 square feet of worktop.

We purchased our kitchen through InToto St Albans and would not recommend them. Initial kitchen design was very good and front of house service was all very charming but sorry to say that once fitting started there were too many flaws. The project manager was not at all professional or up to the job, his coordination of trades was particularly poor and he never appeared to have his customers interest at heart. Emails, texts and telephone chasing didn't ever phase him and answers were so slow to appear, if at all.
Sadly we still have unresolved issues, some 10 months later.
We would always now go on a friend or family recommendation before entering into a project like this again. When we purchased, in 2010, we were unable to find any online reviews for this Company and particularly this Branch in St Albans George Street.

Huge mistake buying a kitchen from this lot. Several faults with the delivery. Kitchens are very mediocre. Only 4 months after installation things are starting to go wrong. Plinths keep falling off, doors keep needing adjustments, one door has already been replaced. Cant see how this kitchen will last 10 years.

I had been assured a good German made kitchen. This kitchen is Wickes quality for 3-4 times the price.

Appliance 'offers' are a scam. Retailer said they would allow us to supply our own but charge to fit them. Was almost arm twisted into buying from them.

We used Intoto in St Albans and I would not recommend them. Initially when in the planning phase everything was great but once they got the money and things started to go wrong they did not want to know. Our phone calls and e-mails are not returned and we have spent our time chasing them only to receive dismissive responses. We used our own fitter but asked Intoto to organise the worktops which proved to be a nightmare and we are still waiting on the glass splash back. The kitchen was delivered in September and we are still waiting on items from Intoto. For the money that we spent on our kitchen their service is the appalling.

Our In toto Kitchen was fitted just about 5 years ago. The quality of the units is fantastic , they are still as good as new, BUT!!! the quality of workmanship is apalling. We have been beset by minor plumbing and electrical problems ever since. The first problem arose on installation when only half kitchen was fitted due to"delivery " problems i.e. the order not being placed or checked correctly. The manager at the time was aggressive and unhelpful!! Can't stop to write more as we have currently yet another leak!!!
My advice is to use another company for your dream kitchen!!