I have shopped at Lidl's since your Merthyr store opened and are very satisfied with my experience in you store. I am looking forward to the new store opening in November. I still go over to the Tredegar branch for my weekly shop now, although it is a bit of a bind, but I like your range and wouldn't think of shopping anywhere else.

I live alone, am elderly, in poor health and go shopping only when necessary. I am very partial to the 'store baked' Scottish morning rolls of which I buy 4 or 6 at a time, using what I need on the day of purchase and freezing any others. At least I DID until recently! The last time I used a home frozen batch of rolls I found them to be "chewy', and tasting not at all like they had previously. In store yesterday when I went to pick up some rolls I noticed moisture on the rolls and suspected they were not too long out of a freezer, instead of the expected oven. Putting my hand in a plastic bag I picked up one of the rolls only to verify what I had thought, the rolls were very cold and semi-solid. I broached the subject with an assistant, enquiring if the rolls had been frozen after being FULLY COOKED and he said they came in that way, that they were not bakers and ALL their rolls came in frozen, further stating that frozen food should not be thawed and re-frozen. At this I politely pointed out that I was well aware of that fact, but this did NOT apply to part-baked rolls baked on the premises. These COULD be frozen without detriment, and indeed, HAD in fact been frozen by me for many years. However, I further pointed out, as with ALL frozen foods, FULLY COOKED frozen rolls could definitely NOT be thawed and re-frozen without detriment. I then suggested that the store should place a sign on those particular rolls stating that unlike all the other bakery goods, being fully cooked and frozen upon arrival at the store, they were NOT FIT FOR FREEZING! I personally doubt that the Scottish rolls came in fully cooked and frozen and am more inclined to believe a practice of freezing any surplus rolls to reduce 'wastage' is a more likely explanation

Normally I am happy with what I buy at Lidl, but I ...sider the item above to be a ... and will not buy again. The packet shows a fair mix of around one third each of Carrots, Broccoli and Cauliflower as is claimed on the outside of the packet. In reality it was mostly sliced Carrots with a small amount of Broccoli and Cauliflower. Nothing like the misleading picture on the front. I consider this is fraudulent trading similar to the pictures on a packet ...taining a thick, succulent meat pie when in truth the pie ...tains a third of the meat with copious amounts of slimy liquid which oozes out all over the plate. I think something should be done to curb such misleading advertising. Maybe we, the cheated customers, shout report these swindles to the Office of Fair Trading.

i was in a branch the other day and a cashier took out her mobile phone laughing and joking with a team member. The cashier was also rude at the point of sale. This is the first time I have seen anyone take out their phone in a shop before. I reported this along with another matter to complaints and they were replied 9 days later (very slow) and didn't address the complaint. I went into the branch a week later and the same employee was still there, it seems they don't listen to customers, all they care about is themselves. Then I escalated this to the CEO via email and he hasn't even replied. Lidl UK is truly has shocking customer service - Beware

MAY I JUST SAY THAT LIDL IS A CHEAP STORE, WITH SOME GOOD BARGAINS! THE WAY A CUSTOMER IS SOMETIMES TREATED IS NOT VERY GOOD. THEY ADVERTISE A PRODUCT IN THIS CASE A LG MOBILE PHONE FOR JULY 12th, I GET THERE BEFORE THE SHOP IS OPEN WHEN I DO GO IN I ASKED ABOUT WHERE THEY ARE LOCATED? ONLY TO GET A BLANK LOOK, SO I THEN ASKED A SENIOR MEMBER OF STAFF WHO TOLD ME I MUST HAVE GOT THE DATE WRONG. I ASSURED HIM I HAD NOT. ONLY TO BE TOLD THEY HAD NONE. WHEN I GOT HOME I DOUBLED CHECKED SURE ENOUGH IT WAS IN THE BROCHURE JULY 12th ALSO IN THE DAILY EXPRESS THAT DAY. THE ONE BIG PROBLEM WITH THIS COMPANY IS YOU CANNOT TELEPHONE THE STORE TO DOUBLE CHECK! YOU CANNOT TELEPHONE ANYONE! IN MY CASE A TWENTY FOUR MILE ROUND TRIP FOR NOTHING. THIS HAPPENS QUITE OFTEN. THEY ADVERTISE SOMETHING THEN SEND THEM SIX WHICH LASTED FOR HALF AN HOUR OF THE FIRST DAY. NOT VERY NICE FOR THE CUSTOMER. IT DOES PUT YOU OFF GOING THERE.

My partner and I visited the new Lidl branch in Braintree Essex on 02/06 this year. The shop itself was clean and tidy, and we have always found staff at Lidls helpful and friendly when we have been to the Harwich store.
Sadly, at Braintree, we met the rudest, arrogant and almost hostile check out assistant we have ever come across. He rudely grabbed the trolly out of my partners hand, bumped her leg and slammed it into the delivery side of the checkout desk. He almost threw items at the trolley, and when my partner asked him to be a little less aggressive, he merely ignored her. She then told him that if he injured her with his manic hurtling of items, she would sue him, to which he shrugged and said "OK". He dropped a lime on the floor, and when told about it, he replied loudly. "Well, Ive only charged you for one" clearly meaning he had no intention of finding the one he dropped. We said that we bought 2 because we needed 2, so with as much bad grace as possible, he found the lime under his desk, and threw it in the trolly like a small boy in a tantrum. Not once did this man smile, his thanks was a mutter, he was inneficient, rude and arrogant, something we have never met at the Harwich branch of Lidl. We have determined that if he is on a checkout if we go there again, we will refuse to have him process our purchases, something I have never ever done

When i shopped in the Bilston Lidl 3 months ago it made me decide never again to repeat the experience. The staff were amoungst the rudest that I have ever encountered. When I arrived at the checkout witha trolley full of shopping I emptied the basket fully then proceded to place afew very large preformed bags in the trolley to catch my shopping as I hurled it back into the trolley following the scan of the items by the very ruse checkout person.This person then informed me that I was not allowed to pack my shopping there (there was actually no where else in the store for me to follow her instructions). If I had not paid a pound for the trolley I would have walked out