Fitness Footwear Reviews - www.fitnessfootwear.com

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★★★★☆
4.3 / 5
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Latest Reviews

★★★★★

“Good quality products at great prices”

Written on: 09/06/2021 by JosephHernandes (8 reviews written)

Delivered ahead of schedule and at a lower cost than the High Street. Scarpa Mojito Bio Walking Shoes were purchased. The shoe quality is excellent, and it is quite comfortable. Beautiful shoes at a reasonable price with outstanding service Thank you very much… Read Full Review

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★☆☆☆☆

“Worst service”

Written on: 29/11/2018 by Makai83 (1 review written)

Their so-called service department is by far the worst I've dealt with yet. They take as much as a week to answer your messages and when they do they don't address anything in your message, rather restating the same lines like a bot. Don't buy the BS 5-star review kool-aid… Read Full Review

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★★★★★

“Salomon Shoes”

Written on: 14/11/2015 by LDWA (1 review written)

Shoes arrived before the delivery date quoted. Just what I ordered, very pleased… Read Full Review

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★☆☆☆☆

“They sent me the wrong color and size ”

Written on: 23/07/2015 by FlaviusCraciunas (1 review written)

They are not willing to refund me for the shoes and the shipping return because I filled a claim with my bank since they were not answering my emails. I can't believe companies like this are in business specially after reading other reviews from people buying from them. I filed a complaint with ecommerce.gov and I am going to write them a review on Facebook as well so other people cannot get taken in by them… Read Full Review

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★★★★★

“Merrell Moab GTX Shoes Review - Fitness Footwear”

Written on: 25/02/2013

Received my Merrell Moab GTX Shoes the Next Day via UPS after placing my order online at 11.40 the previous morning. Very impressed with delivery service. When i received the shoes i found them to be packaged well and in their original box with a dispatch note. There was no damage to box which is good. The shoes themselves are excellent and i have taken them up into the lakeland fells almost every weekend since. The Gore Tex liner is still performing and i dont find the shoes overheat. Good… Read Full Review

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★☆☆☆☆

“I have returned items. I have had no response and no...”

Written on: 23/09/2011

The items - North Face Hedgehog Sandals, Demitasse Brown Total cost £34.94 did not fit correctly. The items were returned next post and a refund was requested. I tried emailing but the emails were not deliverable. I tried phoning. I have written a letter explaining all the details of the returned items. I have received no response to any of my requests. Now I see the company appears to have gone bust and I have given them my money and have no goods. This is stealing. Why are we not… Read Full Review

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★☆☆☆☆

“Terrible customer service”

Written on: 24/08/2011

I ordered a pair of Merrell shoes from Fitnessfirst only to find that they were the wrong size when they arrived. I quickly looked up their returns policy which described a returns form included in the packaging, which was no where to be found. Many emails and phones calls later still no response at all from Fitnessfirst. Then a few days later the website describes themselves as "ceased trading" although you can check company house and see that Fitnessfirst is still listed as actively… Read Full Review

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★★★★☆

“return order & ceased trading”

Written on: 26/07/2011

I ordered a pair of Merrels on Jul 5th, package that was delivered home in Belgium on Jul 7th was not the type of Merrell I ordered. Wrote immediately an email to report the wrong delivery and they asked to return the package and they would send the correct one, once goods returned. My return was back in the UK by the 19th and by then my requested type and size were no longer in stock as they did not reserve this at the moment I advised them about the error :-( (bad company sevice I would… Read Full Review

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★☆☆☆☆

“How do I get my money back?”

Written on: 26/07/2011 by jacqui56 (1 review written)

I ordered on 15/7 but returned my order 19/7 to Fitness Footwear to exchange for a smaller size. Just looked at their website and it says CEASED TRADING! Why did they take my order in the first place? My emails have come back to my inbox saying 'non-delivery'. So was their 'mega clearance' sale just a ploy to make money from the unsuspecting public? I can't afford to be £52 out of pocket… Read Full Review

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Guest's Response to jacqui56's Review

Written on: 27/07/2011

In the same boat as you and as frustrating as it is they say what goes around comes around and this is certainly the case for Fitness Footwear. Although their customers are now out of pocket it's good to know they now wont contiune to rip people off. Speak to your bank or credit card company you will have more joy speaking with them.

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★☆☆☆☆

“FRUSTRATED, ANGRY, INEFFICIENT COMPANY THAT HAS NOW...”

Written on: 26/07/2011

I live in Cyprus and ordered a pair of Birkenstocks on June 24 to be delivered to my sister in the UK. I received an email a few days later asking me to ring them, I rang, got an ansaphone, left a message and missed the call back from them. I then rang again and left another message and since then have heard nothing except for an email saying they would ring ASAP, this was about 3 weeks ago. I now see on their website that they have ceased trading. I don't mind not receiving the shoes but DO… Read Full Review

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Guest's Comment

Written on: 09/09/2011

Could you please send me their phone number ordered goods on the 15th of June and still not delivered. They woun't respond to my e-mails and I have contacted my credit card company to re-coup the money

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★☆☆☆☆

“If Fawlty Towers Were A Shoe Vendor - Then This Would...”

Written on: 22/07/2011

I ordered a pair of walking shoes from Fitness Footware.com and the wrong size arrived, so I had to return them for a refund (at my own expense) because they would not confirm if they could supply my correct size; as they would not answer the phone or reply to e-mails. After three weeks of waiting for my refund, I had tried on numerous occaisions to contact them, I then got rather heavy with them. Firstly I contacted my credit card company who stopped the payment on my card who then started… Read Full Review

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★☆☆☆☆

“Still Waiting”

Written on: 06/07/2011

Still waiting/over 7 weeks now, they took my money, said goods would be with me in 3-4 weeks, They do not reply to emails, can't get through on phone which is I think a premium cost number- will let you all know when I get my phone bill. Surely the money should be taken when they have the goods and dispatch them, Not sure what to do now as I can't seem to get through to anyone and I'm money down, Do not use this compay, yes it looks like a professional site, do not be fooled and please heed… Read Full Review

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★☆☆☆☆

“Still waiting for refund. Unable to contact”

Written on: 01/07/2011

Shoes arrived promptly and I was really pleased with the fit. But they were describred as being waterproof, but after first time of wearing they definately was not waterproof. I contacted the company they said to return them, which I did but now I have no refund and unable to contact them. Lots of calls to an answering machine and also emails not returned… Read Full Review

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★★☆☆☆

“Poor service, poor website - one redeeming feature”

Written on: 21/06/2011 by Abberadon (1 review written)

I've used this company before, a couple of years ago, and had no issue that time. This time however, proved to be different. I placed my order for Salomon cross shoes with next day delivery as I needed the shoes quite urgently. Nothing was received for 2 days, so I tried to log in to my account - no joy, the website doesn't appear to work properly. Even tried a password reset - nothing. Emailed - no reply. This lead me to call the customer service number. This took over a day to get… Read Full Review

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★☆☆☆☆

“Scam website!!!!!”

Written on: 08/06/2011

My partner placed an order for a pair of trainers 10 days ago the money has been taken from his account but not recieved the goods!! A few days after placing the order he recieved an email saying to contact the company as they need more information until they can send the trainers, after 15 plus telephone calls a day over a period of a week he still hasnt managed to speak to anybody and only ever got the answer machine, message after message was sent and emails, still waiting for the… Read Full Review

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★☆☆☆☆

“It's been a nearly a month and I am still awaiting my...”

Written on: 03/05/2011

It's been a nearly a month and I am still awaiting my shoes.
No contact email, and only a premium rate phone number.
Can not recommend… Read Full Review

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★☆☆☆☆

“Placed my order, but was out of stock. No replies to...”

Written on: 26/04/2011

Placed my order, but was out of stock. No replies to emails. Still trying to get a refund. I am now making a formal dispute with my credit card company.
Don't be fooled by the pretty website. It is a con. Check out the positive reviews below. Most are so similar that they are obviously submitted by the company themselves.
I will not use this company again! Utterly useless!… Read Full Review

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★☆☆☆☆

“I ordered some shoes. Web said they were in stock. ”

Written on: 26/04/2011

I ordered some shoes. Web said they were in stock.
They took my money at the time of the order.
A few days later I received an email saying that was a stock error and that they would process a refund.
I am still waiting for a refund after several weeks and a few emails from me to them requesting status.

So... I didn't get the shoes I ordered and now they are withholding my money.

The web site looks glossy, and the deals look like good value, but not if they are simply scamming your contact… Read Full Review

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★☆☆☆☆

“I have ordered a pair of fivefingers. They had to be...”

Written on: 26/04/2011

I have ordered a pair of fivefingers. They had to be returned due to the discrepancies in sizing info on their web-site. I have contacted the customer services numerous times, but no calls were answered. I have written to them a few times. After i finally got an reply I was informed that it will take another week for the goods to be delivered. Guess what? It's been over a week now since the agreed delivery time and I still have no shoes. Now I am having to chase them again. It was the worst… Read Full Review

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★☆☆☆☆

“I placed an order for a pair of North Face walking...”

Written on: 14/04/2011

I placed an order for a pair of North Face walking shoes over the internet on 22/03/11. On 28/03/11 I was sent an email to say there was an error with the stock and actually the item I had ordered was out of stock, a refund would be arranged back to my credit card. This was not a problem, however, almost 3 weeks later I still havent received a refund. I have sent numerous emails and left messages for someone to contact me regarding this outstanding refund and as yet I have heard nothing. Very… Read Full Review

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