they have just informed us that they are hiking the charges up by another 3% its already 34% If you pay by direct debit, you can avoid it but their terms are every 4 weeks, not every month, so you will have at some point 2 direct debits in the same month or a £12 fine if you are late. who gets paid every 4 weeks these days? its a ploy to charge you an extra £12 when you default. Don't bother with customer services, they're a waste of good breathing air!

1) They open a credit account for you even though you don't ask them to. 2) They have awful stock control - you get knickers with no bra, bra with no knickers, they agree a replacement for that and then run out of one again. 3) They make it impossible to return stuff by never sending you the return packaging. Never ever use this company. Never recommend them to your friends.

I am annoyed at the way the company constantly phones to try and sell their many services. It is harrasment and totally unacceptable. I will not be shopping with them again.

Overall rating less than 1!! I ordered something and had to pay massive interest because I missed the pay-by date! Having completed the transaction paid it all in full (interest included), one year later they are still trying to get money out of me saying I haven't paid even though I have sent them proof of completed payment. I don't understand how they are unable to locate where my payment has gone if I have a unique customer number, or where the fax is that I was asked to send them as proof. Their conduct is bordering on harassment!! Their system is either very badly organised or designed to keep getting money from people by keeping their accounts constantly in arrears!

Terrible that you are made to open a credit account with them even if you just want to buy something of £10 you have to have a £125 minimum limit opened. Ridiculous! Didn't see that advertised on the advert missed that part out it would seem! I ordered 4 items from here and was disgusted by the pricing. Though I was dragged in my the quality of what the items seemed. After receiving a gift I no longer needed 2 items from them anymore so went to cancel my order. The customer service was atrocious a automated email was sent and they never replied. I am disgusted with this service and would recommend never shopping or even considering visiting their website. Poorly made with glitches and problems everywhere I wouldn't be surprised if there were holes in the security systems and your details were leaked. Atrocious.

This company is ridiculous. They have some nice things to sell. But you ar pretty much forced to open a Credit account with them to order anything!
Their delivery times are just as absurd. Initially said they would deliver within a few days as i need to buy for gifts my g/f. They eventually turned up over 2 weeks later, with a crushed gift box.
Customer Services were of No Help either