Demon Tweeks - www.demon-tweeks.co.uk Reviews

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★★☆☆☆
1.6 / 5
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Demon Tweeks - www.demon-tweeks.co.uk
Demon Tweeks - www.demon-tweeks.co.uk
Demon Tweeks - www.demon-tweeks.co.uk
Demon Tweeks - www.demon-tweeks.co.uk

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Latest Reviews

★☆☆☆☆

“Worst customer service ever!”

Written on: 29/11/2021 by M_Fletcher3 (1 review written)

1 year of empty promises by Demon Tweeks without any signs of them rectifying my issue. I purchased a £1000 helmet which was faulty and despite a whole year going by with it in their possession (and it being lost by DM) they still wont issue me a credit note to buy a new one. Worst customer service ive ever experienced… Read Full Review

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★☆☆☆☆

“Poor Customer Service”

Written on: 14/09/2021 by DominikKincaid (1 review written)

Purchased parts which were faulty and tried to return it which they made difficult. Total disregards for Consumer Law. Will probably have to take them to County Court to get £48 back… Read Full Review

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★☆☆☆☆

“Terrible customer service”

Written on: 07/07/2020 by michaelalmyros (1 review written)

Terrible customer service. I ordered a stand for my bike following their filtering to make sure it's the right one for my motorcycle and they send me an item that doesn't fit my motorcycle. I contacted their customer service trying to find a solution but they didn't provide any help at all and said they couldn't refund or let me return the item because I had opened the package. How was I supposed to know that they send me an item that doesn't fit my motorcycle… Read Full Review

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★☆☆☆☆

“Pretty useless. I should have paid the extra tenner...”

Written on: 22/05/2020 by Nelsonskyler (1 review written)

Pretty useless. I should have paid the extra tenner and ordered the bike tyres from Amazon Prime...at least I would be out on the bike the next day instead of having to wait 2 weeks for the ‘express delivery’. Muppets. I wouldn’t bother they don’t keep any stock. You’ll end up waiting an age to see if the item arrives, or when it doesn’t for a refund. Save time and agro, go to a reputable trader even if it’s a little bit more expensive… Read Full Review

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★☆☆☆☆

“Extremely poor customer service ”

Written on: 02/08/2019 by TerryPotts (1 review written)

The item I paid for was not in stock, however this was not communicated to me. I only found out when I called over 1 week later to be told it would be in stock the following week. Another week went by and the item still hadn’t been despatched and no one had let me know. No response to my emails. I called again to be told it still wasn’t in stock, so I cancelled my order. Extremely POOR comms and over 2 weeks of my time wasted. Definitely my first and LAST order. Terrible customer service… Read Full Review

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★☆☆☆☆

“engine heater issue - poor service”

Written on: 20/02/2018 by jackbb (1 review written)

ordered an engine heater for my car in Sweden. When I got there and opened it they had sent me the wrong voltage (110v). Then later I got an email warning "We have been made aware that there has been a slight issue with the supply on these heaters" I don't call the wrong voltage a slight issue due to the fact it could have set on fire. I Had to bring it back. They offered to exchange no problem but would not post the replacement out to Sweden, so now I have to book a suitcase (£50) to take… Read Full Review

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★☆☆☆☆

“Not To Be Trusted”

Written on: 05/02/2018 by Keith84 (1 review written)

A company not to be trusted, expensive with appalling customer service, long on hold times if you have any issues with little or no chance of getting your money back for faulty or damaged goods, BE WARNED… Read Full Review

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★☆☆☆☆

“Demon Tweeks. Item didn't fit, no refund and damaged...”

Written on: 19/08/2017 by Wolfcub1963 (1 review written)

I had been thinking of a new set of wheels for my restored Subaru Impreza which was now back to factory spec. I saw these blue wheels that were perfect for the job and were on sale at Demon Tweeksand I could just afford them. I enquirer about the 17 inch model and was told they were no longer available even though I had seen them elsewhere but was told they would look into getting some for my car. They emailed me and told me they could supply an 18 inch version to fit my car but this would mean… Read Full Review

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★☆☆☆☆

“Never again ”

Written on: 19/08/2017 by Morrowfc165 (1 review written)

Never again will i ever buy anything from this company again they blank all your calls and emails wont refund you on the items, they find any excuse to not refund you then no communcation how is this company allow to do this to a working class person who saves up every penny from all the blood and sweat i put into work buy the items tell it dnt fit and they say well sorry special order when the items was made last year Stay away from this company… Read Full Review

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★☆☆☆☆

“No response to emails, no information on order after a...”

Written on: 27/07/2017 by ColinBeach (1 review written)

Placed online order, received immediate conformation email with order number. Next I receive email telling me I have items in basket that have not been purchased. I check, no items in basket! I send another email regarding this, and still no response! Opened inquiry through PayPal, send yet another message through PayPal to these people, still no response! Looked up reviews and found NUMEROUS 1-star negatives on this company! Not a good thing. I'm waiting for a refund from PayPal on this… Read Full Review

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★☆☆☆☆

“Poor performance over refund”

Written on: 27/06/2017 by BrianTJ (6 reviews written)

I bought a GPS device from Tweeks. Within a month I discovered a problem which was not resolved with replacement units and eventually the manufacturer accepted it was a software fault and other users were experiencing the same problem. After waiting 6 months and the manufacturer still hadn't produced a fix I returned the unit. Customer service from Tweeks was fine until I wanted the refund. Nearly three weeks after they had received the returned unit still no refund, even though the… Read Full Review

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★☆☆☆☆

“Totally Unreliable”

Written on: 19/11/2016 by uniqueuse (1 review written)

They have, yet again, badly let me down with a failed delivery. You pay high prices and high delivery charges and get no product ! They imply you are lying when you suggest that the product that you wanted and paid for, does not turn up, then they delay refunds and hang on to your money implying you are still lying. … Read Full Review

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★☆☆☆☆

“they sell product don't have, hard time getting a refund!”

Written on: 05/08/2016 by AlexKu (1 review written)

July 4th i purchased over one thousand euros worth of rally related stuff from D.T. including two OMP seats. website said: "available for dispatch" two weeks passed but i didn't get any order status update from D.T. after my second email they got back to me saying: we don't have OMP in stock, You have to wait for 28 more days for the seat to arrive from the manufacturer. that was totally unacceptable because i'm building rally car and the build would't be finished before the next event. so i… Read Full Review

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★☆☆☆☆

“Awful company”

Written on: 13/05/2016 by HiNtZz (1 review written)

Ordered a band saw 13 days ago, still nothing received. Tried the phone number which is perpetually engaged, sent numerous E-mails demanding to know what is going on and never had a single reply. Ended up reversing the paypal payment - fortunately I didn't use a debit card over the phone else I fear I'd have not got my money back for a long time. Avoid this company like the plague! IIRC, I had problems with them ten years ago when ordering parts for a project... turns out nothing has changed… Read Full Review

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★☆☆☆☆

“Buy Before You Try???”

Written on: 17/03/2016 by dean0999 (1 review written)

I ordered several items from Tweeks two weeks ago. I ordered on the Sunday for delivery early the following week. I heard nothing so chased them on the Thursday only to be told that my items hadn't been despatched due to a skull cap not being in stock. I said I wasn't worried about the skull cap. To make up for the delay they offered next day delivery. Nothing arrived on Friday, or indeed Saturday. The items eventually arrived the following Monday. As I wasn't home the package wasn't opened. On… Read Full Review

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★☆☆☆☆

“i would not even recommend them to my worst enemy”

Written on: 11/02/2016 by peedubya (1 review written)

used demon tweeks four times...1 for a set of ebc pads for my z1000 i was told they were in stock...hurtled down to get there before closing (with dodgy brakes) got there non in stock.2nd time wanted a set of alloys and tyres...made my choice phoned em up the reply was yes we have them in stock...got there guess what...non in stock...3rd time ordered bilstein shocks from website ..website said in stock...phoned up a week later guess what...no stock...fourth time ordered some black diamond brake… Read Full Review

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★☆☆☆☆

“Expensive and poor quality”

Written on: 23/11/2015 by qsBuchanan288 (1 review written)

Avoid them for exhausts. They were expensive compared to other powerflow dealers. They don't like it when you let them now and are just rude. The tech also seemed to know very little about how exhausts work. He basically just wanted to remove the back box and nothing else, despite me explaining what I wanted. Stay clear and go to someone who knows exhausts!!… Read Full Review

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★☆☆☆☆

“a month for 3 deliverys for one order”

Written on: 09/10/2015 by embletonc (1 review written)

one order took four weeks delivery!!!!!!!!!!!! when 3rd delivery came i booked my car in to the audi garage to have brake pads fitted. I got a telephone call to say the set of brakes pads was not the correct ones. I checked the order with you twice to make sure it was all corect they said oh yes we dont make ordering mistakes. Iam very cross with the whole order placed. WILL NOT BE ORDERING FROM YOU AGAIN VERY POOR SERVICE… Read Full Review

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★☆☆☆☆

“Poor customer service”

Written on: 21/07/2015 by eld1 (1 review written)

I ordered engine oïl a month ago. DT says parcel has been lost by UPS. I cannot get a new parcel shipped or refunding and I am left with no answers to my questions as they don't even bother to reply to my emails. They show little to no consideration to customers… Read Full Review

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★☆☆☆☆

“shoddy company”

Written on: 11/07/2015 by Ogdennk486 (1 review written)

Had to phone up to see where my order was that was supposed to be in stock was told it wont be here for 3 weeks absolute joke would NEVER use again… Read Full Review

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