I use to be an avid user of chain reaction website. But since they got their new site up I have only been able to visit it once in the last 5 attempts !

I have ordered many a product from CRC and have been surprised how fast they have arrived. i had one problem with a faulty product but once i sent an email it was all sorted. but this new site they have is very slow and annoying after a while i just tried out wiggle.com

i'd been meaning to buy bits and pieces for my bicycle for a while and when the time came to replace my tires, i decided i'd just order everything to get my shipment's worth. order came up to approximately 90 euros and included 2 tires. the order arrived with only 1 tire. i could see on my account details page that the other 1 tire was showing as not dispacthed, just processing. i rang and asked and was told that it had in fact been shipped, albeit regular post, instead of dhl like the rest. i was told to wait until the start of the following week and then ring again if it still hadn't arrived. i was a bit apprehensive about whether it would actually ever arrive, after having read lots of negative reviews about crc, but it did, 2 working days after the other stuff. i've taken 2 stars off because they don't clarify on their site that the order could be sent via regular post and not courier and also because at first i was told the tire had been shipped, then that it would be shipped shortly, then again that it had been shipped. it wasn't until my fourth call that they clarified that it had in fact been sent via regular post and they couldn't thus provide any tracking number. otherwise everything was there, no damage, no problems ringing them up etc etc

They had been good suppliers for almost 18 months, but with my first really big order they sent it with two items missing. I E-mailed and they re-sent the missing items, but not the correct two items. So I now had duplicate parts, and order still incomplete. Have decided to close my account and stop using them after they failed to respond to my e-mails over the following two weeks. Not really happy about this situation. Good bye Chain Reaction

Placed 3 orders in the space of 1 week, all items that were in stock/in their sale or small parts that most shops carry and so far i've had to go to 3 different bike shops to obtain the items i need as crc haven't responded to emails, refunded or processed my orders. This seems to be widespread at the minute, another rider i know purchased a pair of saint cranks and received an empty box! if you need stuff in a hurry, don't bother, however if you're still young and are willing to wait until retirement to receive your goods then go for it!

Item arrived well packaged, but took sooooooo long to arrive. Also being safety equipment, you'd think they'd prioritise it a little bit! Would use again, but only if I could allow 2 weeks for delivery.

Products in stock are always sent out pretty quickly from what I can tell from my previous orders with Chain Reaction. They have always been the next working day for me. However I wanted to change an item on the order that hadn't yet been despatched so I emailed customer service and so far I have had no response other than the confirmation that my email has been received after days of waiting. I did a search and ended up here to find that many people have had problems with email support and calling. Not impressed.

I took delivery of a large order from CRC in early November 2010. It contained a set of Fulcrum Racing 3 clincher wheels, plus miscellaneous other parts (to the tune of around $900AUS). I was happy with the website and prices.
But I was surprised to see the box did not have either "fragile" or "top stow only" marked on the outside, and the inside packing consisted of 3 pieces of cardboard only. The axle of one wheel was sticking through the box when it arrived.
I contacted the CRC service department to inform them of this (sent photos too). My hope is that CRC in the future do a better job of packing fragile items like this. I would advise prospective buyers to insist on this before committing to purchase.

I live in Australia and so far it has been a pleasant transaction with CRC. BUT beware of VAT FREE price. CRC web only take 11.9% OFF NOT the official 17.5%. A bit of a rip off if not illegal.