Evans Cycles Reviews - www.evanscycles.com

★★★★☆
4.2 / 5
83% of users recommend this
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  • Value For Money

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★★★★★

“Excellent customer service and value”

Written on: 03/09/2020 by Greeny57 (0 reviews written)

I had 2 broken spokes and took to a cycle shop in Milton Keynes, after having to wait 3+ weeks for an appointment. I was advised that the spokes could not be fixed and would need new wheels, which I would have to source costing £200-£400. I rang Evans. They said that they may be able to repair and suggested I brought the bike in the same day. They looked at it and repaired the spokes within 20 minutes at a cost of £18… Read Full Review

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★☆☆☆☆

“Why can't I put ZERO star?”

Written on: 23/06/2020 by antonyho (1 review written)

It's the oddest purchase experience. (understood the unusual lockdown situation might give certain factors of it) My bad experiences include : - Incomplete delivery address thus delayed delivery. - Missing assembly tools. - Sending wrong e-bike charger of another brand. - Chasing for 4 weeks but not a single reply/feedback through multiple means. Getting less hope to find a solution to get my e-bile going… Read Full Review

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★☆☆☆☆

“Bike order cancelled after 4 months”

Written on: 17/06/2020 by Westont13 (1 review written)

I ordered and paid for a custom bike (buy all the parts from Evans and they build the bike for you) in Feb from Evans Wimbledon store. After four months Evans advised they didn’t know where any of the parts for my bike were, couldn’t get some of the parts and they would be cancelling the order. I spent nearly four months speaking to the shop manager (he’s now left) and Evans customer service team trying to get updates on my bike order. The majority of the staff I spoke to were… Read Full Review

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★☆☆☆☆

“Shocking - Putting Sales before Safety ”

Written on: 13/06/2020 by Dawn.vale.dv (1 review written)

Shocking - Putting Wealth and Sales Before Safety Shocking ! Ordered a bike on 24th April. It arrived on 14th May. When I opened the un damaged box and began to take off the inner packaging I discovered the rubber on the handle bars was badly damaged and was crumbling away. Reported it on line to Evans customer service as all phone lines due to Covid-19 we’re closed and as at 13th June still no response. I understand this could be Covid-19 related. However, still rode the bike as it was just… Read Full Review

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