Evans Cycles Reviews - www.evanscycles.com

★★★★☆
4.2 / 5
83% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

? Ask our helpful community of experts about this product or company
Evans Cycles www.evanscycles.com - Ask a question now

Media Gallery for Evans Cycles www.evanscycles.com

Evans Cycles www.evanscycles.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Buying from Evans Cambridge”

Written on: 31/05/2019 by 1947Morse (1 review written)

I went into their Cambridge store and asked them to get a bike in for me to try out. I then got a call to say it was in and told them I would be in the next day after 12 o'clock. I got am email confirming this. I turned up and was told the mechanic was on his lunch break could I come back in an hour (despite the fact that a mechanic was working in the service area). When I returned nothing had been done to the bike despite there being two mechanics at work. The brakes needed adjusting and… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Buyer Beware Evans Cycles”

Written on: 20/12/2018 by dalton564 (1 review written)

Shocking company to deal with, i was lied to, illadvised, passed from dept to dept, phone calls not returned and messed around from start to finish. Here is scenario 1. Ordered expensive groupset £1000 2. Arrived but there was a problem with one of the parts 3. After sales ok but far from the best (wanted me to bring it instore when my closest store is a few hundred miles and a boat journey) so i requested to return the lot for refund. 4. Send back as per instructions using traceable service… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“terrible Customer service ”

Written on: 06/09/2018 by rro1983 (1 review written)

After initially buying a great bike with Evans in 2015, I was very satisfied. Staff in the shop were helpful and efficient and the bike was very good value for money. 2 years later I had an incident out on a ride where a training bolt sheared through my carbon fibre frame. Upon contacting Evans I was offered consolation but no told that my frame had a 5 year manufacturers warranty. I found out after independently paying to have the damage repaired (at a total cost of over £400) that my… Read Full Review

Report this review
Was this review helpful? 0 0
★☆☆☆☆

“Mechanic at Hendon ruined my new Bike”

Written on: 17/08/2018

Bought a new Specialized Bike from Evans Hendon on condition that their "mechanic" would fit some accessories. When I returned to purchase the Bike & have the accs. fitted, the Manager who agreed the deal was off on holiday. I was then told that it was not company policy to fit customer supplied accessories but the salesman would ask the "mechanic" nicely if he could do the work as he was "a bit funny" ie: difficult at times. I waited 2 hours in the Shop to have a Rack fitted & Skewers… Read Full Review

Report this review
Was this review helpful? 1 0
★★★★★

“Customer service”

Written on: 20/04/2018

Bought a Garmin 520,the service was excellent! and I am pleased with the Garmin but still working out how to use it to its full potential… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Fantastic service”

Written on: 17/04/2018 by 337Abbott (1 review written)

I went to the New Oscott Evans, in Birmingham, and the service I got with my bike repair was excellent. Staff were friendly, efficient, and used initiative to ensure that my bike was properly functional. I cannot praise the service enough. Thanks… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★☆

“Shoe sizing”

Written on: 14/04/2018

I am reluctant to purchase shoes online given the varying sizing issues with differing manufacturers. I am happy to pay for one pair upfront, if I could get my local store to stock 2 sizes so that I could try both on and pick the correct one. I have been advised that to do this, I need to pay upfront for 2 pairs (the 2 sizes) and then the store would arrange a refund for the poor fitting pair. How much better customer service to offer a fitting service along the lines mentioned. ?… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“My review”

Written on: 14/04/2018 by 358Kelly (1 review written)

Items were dispatched promptly after I placed the order online… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“click n collect”

Written on: 14/04/2018 by 226Munoz (1 review written)

had a few items bought click n collect. its a very fast efficient service with competitive prices. better than argos e-bay pick as i can see my item before i leave the shop… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“All round great service ”

Written on: 12/04/2018 by PinarelloSteve (1 review written)

Used Evans a few times now (Online purchase))Always find what I want at a good price and delivery is always quick. What more can I say..... they even recently gave a £10 voucher to spend with no catch. Brilliant !… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Excellent Service”

Written on: 09/03/2018 by KeelyKeene (1 review written)

I go to Evans for lots of different equipment. I bought my sons first bike there and its fantastic. I also had to return a pair of headphones, as they were not as good as advertised. The returns process was easy and efficient. Will continue to use… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Quick and efficient”

Written on: 08/03/2018 by PrincessGillespie (1 review written)

A very effective and efficient team. Not a LBS in the normal sense of the word, but they are nice guys and I like their attitude and helpfulness. I still use a LBS for services and the like but for everyday advice and kit they are great. … Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Great experience with a real bike shop!”

Written on: 07/03/2018 by jsinc99 (1 review written)

Firstly I found placing my order on the Evans Cycles website to be a positive experience as they had a good range of items at very decent prices and the site was easy to use. Then I was kept informed pretty regularly by email about when my order would be ready to collect in my local store in Edinburgh. When I went to collect the order the two members of staff I encountered were very friendly, helpful and dealt with my visit with zero amount of fuss. I can't wait to go back now! :) … Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“OUTSTANDING, PROFESSIONAL SERVICE”

Written on: 07/03/2018 by Jorgia506 (1 review written)

I WANTED A NEW ROAD BIKE AS I HAVE A FEW CYCLES COMING UP THIS YEAR AND MY BIKE IS 6YRS OLD. FROM THE MOMENT I WALKED INTO EVANS AT BRAEHEAD I KNEW THATS WHERE I WOULD BUY MY NEW BIKE. WAS ADVISED ON A FEW DIFFERENT BIKES. WENT AWAY AND LOOKED AT HUNDREDS OF BIKE REVIEWS ONLINE. I WENT BACK QUESTIONONG THE EVANS TEAM WHO ALL CONVINCED ME, AT MY BUDGET, THE BIKE I WAS BUYING WAS THE ONER FOR ME. THEY WERE RIGHT. FITTED ME ONTO MY BIKE AND WAS JUST A COMFORTABLE EXPWRIENCE. THE GREATEST PRAISE I… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Great variety”

Written on: 06/03/2018 by Akiraa447 (1 review written)

Great personal service in store at Braehead. Excellent variety of stock online and prices are now very competitive compared with a few years ago. Observed some staff giving advice to a customer and was really impressed how they first gained an idea of what type of cycling they were likely to do… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Efficient, reliable service”

Written on: 06/03/2018 by Edwards_J (1 review written)

I have used Evans Cycles online 3 times in the last 4 months. I have always been happy with the service received; items that are claimed to be in stock always have been, they’ve been despatched within 24 hours or so and arrived well wrappped and undamaged shortly thereafter. I’d happily use them again. The only area for improvement would be giving more product information on their website. Sometimes I’ve had to look elsewhere for info to be sure an item is suitable or the one I was after… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Excellent service and good prices”

Written on: 06/03/2018 by Nunix (1 review written)

I am writing from Portugal, I have made several online orders from Evans Cycle, and I am always happy with the excellent service they provide, and competitive prices. I definately will buy again… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★☆

“Evans Hendon are worth it”

Written on: 06/03/2018

Good location, large store with lots if options across all areas. The official bike service is of very high quakity. The front of house staff are mostly very welcoming and helpful. Sone are real passionate riders with a lot of knowledge and you dont feel they tey to upsell you but rather genuinely help. Prices are fair as well. Highly recommended Ecans Hendon… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Efficient and friendly service”

Written on: 06/03/2018 by Loveac362 (1 review written)

I bought two wheels via the Evans website which turned out to be the wrong hub fitting for my bike. I took them back to my local branch and the guy there was really friendly and helpful and found me suitable wheels. He put through the order there for home delivery. Delivery was fast in both cases and the staff were knowledgeable. I've used Evans several times and although they are sometimes a bit more expensive than some of their online competitors it's much easier to return stuff and talk to… Read Full Review

Report this review
Was this review helpful? 0 0
★★★★★

“Good helpful service”

Written on: 06/03/2018

I have found that you can always trust this company to have what you want at a fair price. Stores are normally within a few miles and the staff are friendly and helpful. Whether it's a peddle to a top of the range road bike they have it covered… Read Full Review

Report this review
Was this review helpful? 0 0
overview