Evans Cycles Reviews - www.evanscycles.com

★★★★☆
4.2 / 5
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Latest Reviews

★★★★☆

“Pleasing environment”

Written on: 30/06/2022 by steve.john (1 review written)

Just had a look around the new store in Burton and was greeted with smiles and general all round helpfulness. The mechanic tried to explain the workings of directional chains, a bit wasted on me because I need pictures, but nevertheless was helpful and made me feel welcome. The only thing I disliked was some of the prices were sometimes hard to find. In summary it's a very welcome addition to the Burton area and I will visit again… Read Full Review

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★☆☆☆☆

“Gone to the dogs - AVOID! ”

Written on: 29/05/2022 by Avoidevans (1 review written)

What used to be a friendly, knowledgeable store has gone completely to the dogs. I booked my bike in for a straightforward repair. They failed to complete (or even start) the job on the day I had booked. A week later, I chased up to fund out what was happening and they told me it was ready to collect. The first time I rode the bike after collecting, it became clear they hadn't actually carried out the repair at all. I complained to both Evans and Sports Direct (who now own Evans, which explains… Read Full Review

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★☆☆☆☆

“OK buying a new bike, but for repairs DO NOT take it there”

Written on: 28/05/2022 by Vaughnw26 (1 review written)

If you want to buy a brand new bike it might be fine but if you want your bike to be fixed, DO NOT take it there. My own experience when I took my bike and my daughters bike at the same time. My bike: I took it there to adjust the 3 position lever suspension, change the brake pads and a general service. When they gave it back to me after paying 125 pounds I realised in the shop that the front suspension was loosing air and the rear was not working. They said another 300 pounds to fix it (150… Read Full Review

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★☆☆☆☆

“Terrible company”

Written on: 11/05/2022 by robm123 (1 review written)

Very poor service and do not take responsibility for deliveries even after you've paid for the item. Definitely would not recommend. … Read Full Review

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★☆☆☆☆

“Worst online experience ever”

Written on: 26/03/2022 by marcyuen (1 review written)

I will not buy anything from there again. To return the product costed me 70 pounds. That's all on me. Ridiculous… Read Full Review

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★☆☆☆☆

“New bike is not new”

Written on: 06/01/2022

I ordered a small folding bike online. It was delivered in a ridiculously large and tatty box, not the original packaging. The manufacturer's documentation was missing. I soon found evidence that the bike had previously been repaired. Customer service reply to my emails with evasion. I wish I'd chosen a more honest and decent supplier. I won't be buying from Evans again. … Read Full Review

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★☆☆☆☆

“Ridiculous...”

Written on: 20/06/2021 by msErickson280 (1 review written)

Hi, I ordered a bicycle from the Hendon store on 1st of May.  The day I ordered the bike, the guy in the shop got my delivery address wrong. I was heading home when I got the confirmation email. I went back on the same day immediately, and the store closed at 6, I was there at 4 o'clock and the guys told me to write down my details because they are closing...This was the first thing you did wrong, and I have a lot more. I went back for the second time and told the guys the same problem, and… Read Full Review

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★☆☆☆☆

“DO NOT USE THEM”

Written on: 07/04/2021 by mmRamsey1980 (1 review written)

Where to start!! Ok, I took advantage of the Cycle to Work scheme and chose Evans as the retailer as I had used them previously and they were pretty good. The first red flag came when despite being prompted to order online I find out I have to go in store. So I did this and the key question I asked the in store advisor was when could i expect to receive the goods. I was told "about a week" and when I pushed on this was told again "no more than a week" So I waited..... I then tried to contact… Read Full Review

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★☆☆☆☆

“WON'T BE BUYING ANYTHING FROM THEM AGAIN”

Written on: 12/11/2020 by raresdescas (1 review written)

This summer I bought a Pinnacle Ramin 2 2020bike. It's an aggressive hardtail 29er plus bike. When i wanted to go tubeless, because both the tires and rims are compatible, I encountered a big dent in the front rim. To this day my front leaks slowly because of that dent. After not even 3 months of use the bottom bracket started to have problems. When I checked I found out that the spline was not conical, but cylindrical. One day I was doing some endos and the front brake caliper just broke off… Read Full Review

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★☆☆☆☆

“Disgusting, DONT EVEN BOTHER!!”

Written on: 13/10/2020 by chanelkerr (1 review written)

One star is too generous! Without doubt the worst company i have ever had the misfortune of dealing with. Ordered a bike 12th June for 5th July delivery. Still hasn't arrived yet over 3 months later. No one can tell me when it will be delivered. Can't call or live chat, only email which their customer service team conveniently ignore most of the time. No one wants to actually help to resolve the issue, they refuse to let me change my order to another model. Appears that the bike has come back… Read Full Review

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★★★★★

“Excellent customer service and value”

Written on: 03/09/2020 by Greeny57 (0 reviews written)

I had 2 broken spokes and took to a cycle shop in Milton Keynes, after having to wait 3+ weeks for an appointment. I was advised that the spokes could not be fixed and would need new wheels, which I would have to source costing £200-£400. I rang Evans. They said that they may be able to repair and suggested I brought the bike in the same day. They looked at it and repaired the spokes within 20 minutes at a cost of £18… Read Full Review

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★☆☆☆☆

“Why can't I put ZERO star?”

Written on: 23/06/2020 by antonyho (1 review written)

It's the oddest purchase experience. (understood the unusual lockdown situation might give certain factors of it) My bad experiences include : - Incomplete delivery address thus delayed delivery. - Missing assembly tools. - Sending wrong e-bike charger of another brand. - Chasing for 4 weeks but not a single reply/feedback through multiple means. Getting less hope to find a solution to get my e-bile going… Read Full Review

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★☆☆☆☆

“Bike order cancelled after 4 months”

Written on: 17/06/2020 by Westont13 (1 review written)

I ordered and paid for a custom bike (buy all the parts from Evans and they build the bike for you) in Feb from Evans Wimbledon store. After four months Evans advised they didn’t know where any of the parts for my bike were, couldn’t get some of the parts and they would be cancelling the order. I spent nearly four months speaking to the shop manager (he’s now left) and Evans customer service team trying to get updates on my bike order. The majority of the staff I spoke to were… Read Full Review

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★☆☆☆☆

“Shocking - Putting Sales before Safety ”

Written on: 13/06/2020 by Dawn.vale.dv (1 review written)

Shocking - Putting Wealth and Sales Before Safety Shocking ! Ordered a bike on 24th April. It arrived on 14th May. When I opened the un damaged box and began to take off the inner packaging I discovered the rubber on the handle bars was badly damaged and was crumbling away. Reported it on line to Evans customer service as all phone lines due to Covid-19 we’re closed and as at 13th June still no response. I understand this could be Covid-19 related. However, still rode the bike as it was just… Read Full Review

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★☆☆☆☆

“Buying from Evans Cambridge”

Written on: 31/05/2019 by 1947Morse (1 review written)

I went into their Cambridge store and asked them to get a bike in for me to try out. I then got a call to say it was in and told them I would be in the next day after 12 o'clock. I got am email confirming this. I turned up and was told the mechanic was on his lunch break could I come back in an hour (despite the fact that a mechanic was working in the service area). When I returned nothing had been done to the bike despite there being two mechanics at work. The brakes needed adjusting and… Read Full Review

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★☆☆☆☆

“Buyer Beware Evans Cycles”

Written on: 20/12/2018 by dalton564 (1 review written)

Shocking company to deal with, i was lied to, illadvised, passed from dept to dept, phone calls not returned and messed around from start to finish. Here is scenario 1. Ordered expensive groupset £1000 2. Arrived but there was a problem with one of the parts 3. After sales ok but far from the best (wanted me to bring it instore when my closest store is a few hundred miles and a boat journey) so i requested to return the lot for refund. 4. Send back as per instructions using traceable service… Read Full Review

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★☆☆☆☆

“terrible Customer service ”

Written on: 06/09/2018 by rro1983 (1 review written)

After initially buying a great bike with Evans in 2015, I was very satisfied. Staff in the shop were helpful and efficient and the bike was very good value for money. 2 years later I had an incident out on a ride where a training bolt sheared through my carbon fibre frame. Upon contacting Evans I was offered consolation but no told that my frame had a 5 year manufacturers warranty. I found out after independently paying to have the damage repaired (at a total cost of over £400) that my… Read Full Review

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★☆☆☆☆

“Mechanic at Hendon ruined my new Bike”

Written on: 17/08/2018

Bought a new Specialized Bike from Evans Hendon on condition that their "mechanic" would fit some accessories. When I returned to purchase the Bike & have the accs. fitted, the Manager who agreed the deal was off on holiday. I was then told that it was not company policy to fit customer supplied accessories but the salesman would ask the "mechanic" nicely if he could do the work as he was "a bit funny" ie: difficult at times. I waited 2 hours in the Shop to have a Rack fitted & Skewers… Read Full Review

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★★★★★

“Customer service”

Written on: 20/04/2018

Bought a Garmin 520,the service was excellent! and I am pleased with the Garmin but still working out how to use it to its full potential… Read Full Review

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★★★★★

“Fantastic service”

Written on: 17/04/2018 by 337Abbott (1 review written)

I went to the New Oscott Evans, in Birmingham, and the service I got with my bike repair was excellent. Staff were friendly, efficient, and used initiative to ensure that my bike was properly functional. I cannot praise the service enough. Thanks… Read Full Review

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