Shocking Service!! I planned to order a new road bike online two weeks ago, but after contacting the Assistant Manager at Chester store for some help, he advised that I came in to double check the measure and that my order would be processed much more quickly through the store than on line. Chester is my closest store but still nearly 15 miles away. I have been chasing this delivery ever since and despite repeated calls to the Assistant Mgr and the Store Manager who both assured me that my bike would be delivered to the store imminently, I am still without a bike. In desperation I managed to get in touch with head office so called Customer Service, who after checking with the store tell me that my bike is out of stock and may never be back in stock again. He also suggested that I drive all the way back to the store to get a refund as this cannot be processed in any other way. He stated that there was nothing more he could do and would not give me the names of any of the senior management team to speak to as that was personal information. I cannot understand how Evans Cycles can call this customer service of any sort. It is shocking that large companies like this treat customer's with such contempt with no come backs. I have wasted my time travelling to the store, not to mention the costs of fuel both ways and furthermore I had bought new pedals for the bike from another retailer which will now cost me money to return. This was my first and now last time I will ever use Evans for any cycling needs. A terrible experience and all should avoid this company with standards like this.

Burton On Trent location. Have been to this shop multiple times making modest purchases. Have met most of staff members and found them to be knowledgeable, pleasant and attentive. There was time taken to show me product ranges without hard sell, soft sell yes but in an intelligent manner. Highly recommend this shop in large part due to the staff.

Mechanic at leicester has been brilliant at servicing my bikes,gold servicing on my Specialized roubaix. He fitted big chain ring in rapid time,my bike is so smooth now. He's so helpful and polite.

I bought a MuddyFox synergy bike from the Evans Cycle website, with click and collect to your Stockport store. When I received the email saying the bike had arrived in store it states:- YOUR ORDER IS READY FOR YOU IN 48HRS Your order is nearly ready to collect. Please allow 48 hours for your bike to be built and then collect it from your chosen store. Please bring proof of ID and this confirmation message to collect your parcel. If you nominate someone else to pick up the order, they must bring your ID and the Pick-up code as well as their own ID. Please note that we can only keep your order in the store for up to four weeks before it gets returned to the warehouse. The key line from the confirmation is this:- Please allow 48 hours for your bike to be built and then collect it from your chosen store. I went to the store 48 hours later to be told there is a £25 charge to build and it is stated on the website. The Website states the following Please note: All Muddyfox bikes are sold in boxes and are only part constructed. Please be aware that you will be required to fit certain parts and make setup adjustments to components such as the gears and brakes prior to use and also on an ongoing basis for maintenance purposes. We charge a £25 build fee for in-store orders of Muddyfox bikes The key information We charge a £25 build fee for in-store orders of Muddyfox bikes. It state IN STORE The website on the same page states under easy assembly Your bike will arrive carefully packed from one of our trained experts. To ensure safe shipping, and avoid damage to the bike whilst in transit, some basic assembly is required when it arrives with you. The process is simple and the box includes all the tools and instructions you need to get your bike ride-ready in no time. You can also select click and collect or take the bike to your local Evans Cycles store who can complete the build and carry out a full safety check (£25 fee applies). Which is different information again. This contradicts the email Please allow 48 hours for your bike to be built and then collect it from your chosen store. Under terms conditions (dated 19th August 2020) there is no mention of build costs or any charges for specific items, there are protections that you have the right to cancel an order if there is an incorrect price. Under your store information it states CAN I HAVE MY ORDER DELIVERED TO MY LOCAL STORE? Yes. You can select Click & Collect when placing your order via our website. The store will inform you once the order has arrived and is ready for collection. If your order contains a bike, the store will ensure the bike is built up and ready to ride from the store. This correlates to the emails sent out. When talking to the customer services team they advised it is store decision, the store says no it is online team. Both blame each other. I was told emails are generic and nothing they can do about it. If the emails are so generic then the template is incorrect and misleading by stating the bike will be built. The website has contradictory information which is leading to Evans cycles having misinformation which is not correct to the consumer, this protection for the consumer is covered 2008 As the store and Customer services team were blaming each other and then said oh its company policy it has left me no choice but to take the bike home and build it myself when it would have been good if it could have been built in store. I was hopeful that the customer services team would have been able to have wiaved the £25 build charge due to the misinformation but she put the blame on the shop. She also advised that she would raise the issue with the email to IT.

I went to the Chelmsford store and was helped by a representative who was great. Advising on the best product to meet my requirements and going the extra mile by fitting it on the bike for me

I couldn’t be happier with my recent visit to Evans cycles the staff were fantastic, very helpful and professional they helped me find the perfect bike for my son and dealt with all of my queries even when I phoned I got 5* treatment. Would highly recommend.

Just had a look around the new store in Burton and was greeted with smiles and general all round helpfulness. The mechanic tried to explain the workings of directional chains, a bit wasted on me because I need pictures, but nevertheless was helpful and made me feel welcome. The only thing I disliked was some of the prices were sometimes hard to find. In summary it's a very welcome addition to the Burton area and I will visit again.

What used to be a friendly, knowledgeable store has gone completely to the dogs. I booked my bike in for a straightforward repair. They failed to complete (or even start) the job on the day I had booked. A week later, I chased up to fund out what was happening and they told me it was ready to collect. The first time I rode the bike after collecting, it became clear they hadn't actually carried out the repair at all. I complained to both Evans and Sports Direct (who now own Evans, which explains a lot) and both refused to refund. I only got a refund in the end by issuing a chargeback thorough my bank. Avoid Evans at all costs is my very strong advice !

If you want to buy a brand new bike it might be fine but if you want your bike to be fixed, DO NOT take it there. My own experience when I took my bike and my daughters bike at the same time. My bike: I took it there to adjust the 3 position lever suspension, change the brake pads and a general service. When they gave it back to me after paying 125 pounds I realised in the shop that the front suspension was loosing air and the rear was not working. They said another 300 pounds to fix it (150 each) on top. I tried to explain them that my suspensions were working before, they were not customer friendly, they were rude and told ne "so next time do not bring your bike here" in a bad tone. After all this I pumped my front suspension so I could ride my bike for a few hours before the air was gone and when I was doing my first ride going down the hill one of my brakes failed loosing all the oil. After the really bad experience, I did not wat to argue and I did not trust them, so I took it to another shop and my surprise is when they called me to tell me that the front brake did not have any pad and sent me photos, apart from that they raised many other issues (the cable of the rear suspension was not adjusted...) . My daughters bike: I left the bike there so they could install a new chain. When they gave it back to me the new chain was installed. However the bike handlebar was gone and they said they could not fix it because they did not have the right bolt so I should take it to Halfords. I am still thinking why they removed the handlebar when I just ask gor a new chain. So after that, my daughters bike could not be fixed and went directly to the recycling point.

Very poor service and do not take responsibility for deliveries even after you've paid for the item. Definitely would not recommend.

I will not buy anything from there again. To return the product costed me 70 pounds. That's all on me. Ridiculous.

I ordered a small folding bike online. It was delivered in a ridiculously large and tatty box, not the original packaging. The manufacturer's documentation was missing. I soon found evidence that the bike had previously been repaired. Customer service reply to my emails with evasion. I wish I'd chosen a more honest and decent supplier. I won't be buying from Evans again.

Hi, I ordered a bicycle from the Hendon store on 1st of May.  The day I ordered the bike, the guy in the shop got my delivery address wrong. I was heading home when I got the confirmation email. I went back on the same day immediately, and the store closed at 6, I was there at 4 o'clock and the guys told me to write down my details because they are closing...This was the first thing you did wrong, and I have a lot more. I went back for the second time and told the guys the same problem, and they told me again to write down my details...It is a shame that you did this to me twice, and you couldn't even change the delivery address. I started to write complain emails at the start of JUNE! because I still had no bike, so I wrote to someone who was completely useless. She said she will check my order, but she did not. After one week I sent an another email, and I got a reply that my bike was delivered on 6th of May. Someone faked my signature with a capital "C" and "V" letter which is illegal. Now, when I went back to the shop twice before, they said that the manufacturer had not send the bike yet, but according to this paper, it was delivered then. You never delivered that bike to me, and you BLAMED ME, that it was my foult that I added the delivery address wrong. This guy in the shop, wrote it down wrongly, he did not read it back or showed me the details to check. I went back to the shop twice to change it. So after this, how could you think that it was my foult? Do you think all your customers are stupid? Or you think it is only me who is stupid? I paid almost a £1000 for a bloody bike that I have never seen, because you did not deliver it, and you blame the customer because it is the easy way... You have no interest to solve any problem. Shame on the shop in Hendon, they are all useless and rude and they treat customers badly. You still did not apologise for this ridiculous service, I want my money back, and I want a compensation bike for the trouble. Ridiculous service, shop, delivery, everything... Zero stars... I want everyone to know that this company thinks that their customers are stupid and they treat customers like crap... Never gonna buy again from Evans Cycles...

Where to start!! Ok, I took advantage of the Cycle to Work scheme and chose Evans as the retailer as I had used them previously and they were pretty good. The first red flag came when despite being prompted to order online I find out I have to go in store. So I did this and the key question I asked the in store advisor was when could i expect to receive the goods. I was told "about a week" and when I pushed on this was told again "no more than a week" So I waited..... I then tried to contact Evans but they no longer take phone calls so I dealt with the web chat service. I'm now on my 7th attempt at finding out where the main part of the order is. Firstly someone told me it was dispatched on 31st March.... I checked the courier site and they haven't yet received the bike, so on Tuesday 6th April I spoke to another person who said she'd look into it and as yet she hasn't bothered to reply. I've subsequently spoken to a third person (Useless and patronising) a fourth (She just repeats herself and doesn't listen to a single word being said) and then finally I had the (dis)pleasure of anotehr. She's apparently a "Senior" who has absolutely no interest in resolving issues. She told me (in writing) that the bike had been dispatched at 15:43 YESTERDAY, she then backtracked today (7th April) and said the bike hadn't been dispatched and was waiting for the courier. DO NOT USE this company! They make it as if the PAYING CUSTOMER is the one in the wrong. If they don't like what you say on chat they will terminate the chat and they do nothing to resolve the issue. I have spent £1000 with these Charlatans and as yet I still don't have the goods! I don't expect them to do anything to resolve the issue and even if they do eventually dispatch the bike it's with Hermes and they are just as poor at dealing with customers as Evans are....... Use an independent retailer who will value your business more than this sinking ship. Evans will undoubtedly do bust in the very near future and the same staff who have invariably contributed to their downfall will be looking for employment elsewhere. Personally, I wouldn't employ these people as cleaners. At least cleaners are capable of doing what they are paid to do.

One star is too generous! Without doubt the worst company i have ever had the misfortune of dealing with. Ordered a bike 12th June for 5th July delivery. Still hasn't arrived yet over 3 months later. No one can tell me when it will be delivered. Can't call or live chat, only email which their customer service team conveniently ignore most of the time. No one wants to actually help to resolve the issue, they refuse to let me change my order to another model. Appears that the bike has come back into stock though i only found out because they are selling them again on the website!! Still no idea when mine will be delivered though, ive heard nothing from them. Happy to take peoples money but not deliver on bikes still owing!! Shocking!!DO NOT SHOP HERE. I wish i had read the reviews before purchasing!

I had 2 broken spokes and took to a cycle shop in Milton Keynes, after having to wait 3+ weeks for an appointment. I was advised that the spokes could not be fixed and would need new wheels, which I would have to source costing £200-£400. I rang Evans. They said that they may be able to repair and suggested I brought the bike in the same day. They looked at it and repaired the spokes within 20 minutes at a cost of £18.

It's the oddest purchase experience. (understood the unusual lockdown situation might give certain factors of it) My bad experiences include : - Incomplete delivery address thus delayed delivery. - Missing assembly tools. - Sending wrong e-bike charger of another brand. - Chasing for 4 weeks but not a single reply/feedback through multiple means. Getting less hope to find a solution to get my e-bile going.

I ordered and paid for a custom bike (buy all the parts from Evans and they build the bike for you) in Feb from Evans Wimbledon store. After four months Evans advised they didn’t know where any of the parts for my bike were, couldn’t get some of the parts and they would be cancelling the order. I spent nearly four months speaking to the shop manager (he’s now left) and Evans customer service team trying to get updates on my bike order. The majority of the staff I spoke to were unhelpful, unprofessional and incompetent. Evans were kind enough to give me a £150 gift voucher for all my troubles which I do think was a nice gesture, but advised me it could take up to a month to refund me the money I’d paid for the bike. Evans are fine for buying anything standard, if you want anything custom a strongly recommend getting a delivery date in writing before ordering. Buying a new bike should be an exciting experience, this purchase was extremely stressful and a horrible experience. I will do my very best to avoid using Evans in the future and I am trying to get my company to change the Ride to work scheme provider from Evans.

Shocking - Putting Wealth and Sales Before Safety Shocking ! Ordered a bike on 24th April. It arrived on 14th May. When I opened the un damaged box and began to take off the inner packaging I discovered the rubber on the handle bars was badly damaged and was crumbling away. Reported it on line to Evans customer service as all phone lines due to Covid-19 we’re closed and as at 13th June still no response. I understand this could be Covid-19 related. However, still rode the bike as it was just the rubber grip damaged - wore gloves. But after 3 weeks of not all that much use, the whole entire crank and pedal fell off at a very busy roundabout. The pedal went flying into the road into the middle of the roundabout and numerous cars drove over it before I could safely retrieve it. I was ok, but that could have been so much worse !! It’s frightened me. Luckily I could coast onto a pavement/gap off the roundabout and wasn’t wearing Cycle road shoes !! Very angry, I took the bike down to the shop closest to me (27 miles away). Expressed my displeasure and was told by the mechanic there that the crank hadn’t been torqued. Despite having an Evans Cycles check list in my delivery pack which was clearly ticked and signed that the torque had been checked and set correctly 4 weeks prior. Evans, Sutton Coldfield took pictures and reported to their HO. But heard nothing from them as at 13th June. Sutton Coldfield repaired the bike and just put the old pedal back on. Yes, the damaged scratched run over pedal crank back on my bike. Didn’t even repair the rubber on the handles bars until I asked them to return the bike and repair those too ! So now I have mis- matching rubber handle grips and a scratched damaged pedal crank on a 4 week old bike! I’ve written to Evans, the manufacturer - Specialized and heard nothing from either. I don’t know if this is a Specialized issue or an Evans Cycles issue. But entire crank pedals should not be falling off a bike of 3 weeks old. Certainly not one that cost £700. Nor would one expect it to be delivered damaged. It can’t have been the delivery company as the boxes on the outside we’re fine. The rubber was rotten and fell into a kind of dust inside the bag in the box. So obviously packed or stored like that somewhere. I wouldn’t recommend Evans Cycles to anyone at the moment, I also wouldn’t recommend a Specialized bike either based on my experience. The proverbial happens , I get that. But not to a 3 week old £700 bike displaying no evidence of being loose anywhere! And zero response from Evans is disgusting. Is this company taking advantage of the current Covid situation and churning out bike sales to meet high demand, but lapsing safety measures? Be careful ! I’m a 40 year old woman. This could have been a child’s bike that this happened to . Be careful