Mobile Phones Direct Reviews -

4.4 / 5
88% of users recommend this
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Mobile Phones Direct

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“Very intrusive”

Written on: 21/09/2021 by AndrewWorth (1 review written)

I order a phone (no airtime contract), they of course need my email, address, credit card etc. After the order is placed they then say they want me to upload Passport/Driving Licence/Proof of Address. Of course I am now deeply uncomfortable and suspicious. I phone to query this and am told that there is some "auto delete" procedure - this is not mentioned in any emails. Anyway, the only reason I tried this company was a slightly shorter lead time. So I have asked for the order to be canceled… Read Full Review

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“They will treat you like an idiot. ”

Written on: 06/07/2021 by 181Farrell (1 review written)

The deals are too good to be true and the staff will treat you like an idiot. I ordered a deal with a switch and received a switch that was not as advertised and had already been opened with parts removed. When I questioned this I was told that they check it before they send it out and that it was normal for parts to be missing. Funny how my phone was not checked. Honestly they must think I'm really stupid. I called and discussed my concerns with them and had them confirm details in email. I… Read Full Review

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Written on: 22/12/2020 by L88klp (1 review written)

Do not buy from this company, they do not advertise their products clearly. I bought a huawei p30 lite new edition phone from mobile phones direct to only find it did not support WiFi calling. They fobbed me off with excuses and would not take the phone back for a refund. They told me to wait for an update which would enable WiFi calling. I’ve had the most stressful time dealing with this company and they brought me to tears several times and still now 7 months later I’m still trying to… Read Full Review

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“Appalling Service, avoid”

Written on: 19/11/2020 by IainShields (1 review written)

Ordered a new phone which was dropping calls and cutting in and out. Sent it back after a week, received and signed for. Wasn't told to restore to factory settings, they sent it back. I restored and sent it back. They then said they couldn't find a fault and would send it back again. I explained in detail that calls were dropping and cutting in and out. Back to the warehouse who said they 'played YouTube for 30 minutes and it didn't cut They then said I was outside of 14 days… Read Full Review

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