written by IanMK on 09/03/2022
Remodelling my kitchen and found all the items I needed at competitive prices. Even better - I was able to negotiate a bundle price. Availability is variable with many manufacturers at present so although my new kitchen isn't ready for them yet, I took those items they had in stock and they're in my garage. Hopefully the remainder will be in stock when my kitchen installer needs them, but they are 'integrated' items which will just slot into the cabinets as available. Delivery of the items I have was bang-on time (even a little early) and the driver was very efficient and courteous. I'm very happy to give a five star review
written by dominicwayne on 15/05/2019
Great service in the showroom at Bunny in Nottingham. Delivery was smooth with the new product delivered in to the property and unpacked and the old one taken away by the two guys who did a great job and also messaged me the evening before with an eta for the following morning to which they were bang on time. Will use again, thank you.
written by Maggiedoreen on 03/06/2018
From choosing our fridge freezer at the warehouse to the delivery everything was easy and when we wanted it . The item is kept until you require it and if you change your mind about the delivery date you can . The staff and delivery drivers are friendly and ring you when they are coming . Excellent company shall use again . Thank you
written by MarvinRodgers450 on 27/05/2018
Tried to purchase an AEG washer dryer. each time the basket crashed and said it was empty. on one attempt it told me my delivery was booked for may 1899!! Theres not quick chat option to talk to anyone to try to fix it. !!AVOID AT ALL COSTS!!
written by Colchesterdelivery on 06/05/2018
Bought a French Style fridge freezer Samsung brand at cheapest price I could find. Unit delivered had a factory fault no issue with Appliance City. Samsung said they would replace but they replace through supplier so Appliance City replaced. Unfortunately the guys who delivered were subcontracted on this occasion and struggled to get the fridge freezer in. Appliance City sorted the problem and sent two of their own guys who were mega professional and had it in in less than half an hour. Would order again but for big items will ask for their own staff.
written by 1Happyhousewife on 25/04/2018
This is the first time we have used Appliance City & we have been very impressed by the friendly & efficient service right from the start with the friendly & knowledgeable sales person who told us everything we needed to know about our Miele Vented Tumble Dryer. He took our order & payment we were impressed with the 2 day delivery service. We were told we would be contacted an hour prior to our delivery & given a time slot 9am-12noon. Our tumble dryer was delivered at 9.30am by 2 smart looking friendly & helpful delivery men. They unpacked it in front of us & we checked for any damages of which there were none. They took our old tumble dryer away & can honestly say we received amazing service. We thought we had a problem with our tumble dryer & again we received first class service. Appliance City contacted the manufacturer & decided there was a fault so they were going to arrange to deliver a replacement dryer but then my Husband checked the air vent was connected properly & it wasn’t, which was our fault. We phoned Appliance City who were pleased we had found the problem & we have been more than happy with our new dryer since. We will definitely use Appliancre City again & would highly recommend them to family friends & everyone in general. Thank you Appliance City you are a great Team.
written by Bethdurrant on 17/04/2018
The customer experience is brilliant, from the purchase through to the delivery. The sales staff were knowledgeable and helpful, the delivery drivers were helpful too. I would recommend Appliance City to anyone. The hob is as described and the drivers checked that the glass was undamaged. The overall experience has been great
written by Fraze on 10/04/2018
Ordered an item online. Received an email acknowledgment stating someone would be in touch within 3-5 working days to discuss delivery. Turns out item wasn’t in stock but only found out when I rang to chase progress. Delivery will be at least 10-14 days! Obviously Appliance City don’t tell you this as you might order from elsewhere - as I would have done. In fact I saw it cheaper on another website but didn’t order because it wasn’t in stock! This is not the way to do business. I won’t order anything else from them and will active discourage others.
written by Hanna97 on 11/03/2018
Staff very helpful. Delivery was exceptional, two fab guys were so careful delivering our American Fridge Freezer, Washing Machine and Dishwasher. Friendly and a very pleasant experience in an otherwise stressful move. Thanks
written by on 07/03/2018
Appliance City were the only provider we could find that could source all the kitchen appliances from the brands that we wanted and at very competitive prices too. The sales advisors were very helpful over the phone, changing delivery dates at short notice and ensuring that our deliveries came on a suitable sized vehicle for our road that has access issues. So we were already feeling good about the company before we met the delivery guys today. But the two guys I dealt with went way beyond the level of service we would expect. The massive and incredibly heavy American fridge freezer wouldn't quite fit through the front door and rather than just leave it on our door step, they picked it up and carried it over rough ground and through narrow gaps along a path to the rear of the street, through the obstacles of our building site of a garden before delivering it safely to our kitchen. This was not a short 10 second pick up - it took a serious effort on their part. Even our builders were impressed with the efforts. Thanks boys! Admittedly we haven't had chance to unpack things yet but we've no reason to expect any problems, and so as it stands we are very happy to recommend Appliance City.
written by JudithG25 on 16/02/2018
Just taken delivery of my Leibherr fridge freezer. The delivery men were really helpful and took great care with the new appliance, they also rang ahead to advise the time of delivery. I telephoned my order through, and the salesperson was most knowledgeable and helpful, and answered all my questions. Thank you.
written by on 29/01/2018
Helpful when ordering by 'phone followed by a First Class on time delivery by the two guys I dealt with. If all deliveries were made by such caring people how much easier life would be.They removed & took away all packing & made sure the Range Cooker was unmarked.Appliance City 6 stars from me. !!!
written by Monahankf391 on 25/01/2018
Never sure with online purchases so went to showroom/warehouse in Nottingham. All very easy and well worth the trip. Easy to find, easy to view and excellent staff available in showroom. Product knowledge excellent and so helpful. Purchased Samsung American style fridge freezer. Delivery absolutely superb. Scheduled for 0800 - 1200. Rang at 0715 to say here at 0800.. and they were. Great delivery team who were cheery and helpful even at 0800. Not an easy delivery as doors had to be taken off to get the appliance in. All done with great care to the appliance and our property, installed and put back together with no fuss or issues and not rushed to move to next job. We've previously used John Lewis for electricals but Appliance City will always be our first choice in future.
written by Wilamena on 14/01/2018
I ordered an American Style fridge freezer and I have to say that this service was probably one of the best I have ever had. Ordering online was simple. The delivery men were excellent. They called beforehand arrived when they said they would. Measured the width of the doors and hallway to establish the best way to bring the fridge freezer in. Put the fridge freezer exactly where we wanted it with such care and attention. Both my husband and I was well impressed. A BIG THANK YOU for you excellent service. I would without hesitation recommend Appliance City to family and friends.
written by eddduck1948 on 10/01/2018
Superb website and an extensive range of products. Phone call to them for a query was handled quickly and efficiently. Documents well produced. You can pick delivery date. Delivered right in the middle of the 2 hour window provided. Only thing that did not happen was the phone call 1/2 hour before delivery - but the delivery guys said that had tried. Will be using A.C. again.
written by leecherry on 22/12/2017
Ordered a large range cooker online, easy ordering process, good price and most importantly received a first class delivery service, from van 4, rang me and gave a 40 mins notice, arrived on time, removed my old cooker and located the new one just where I wanted it and removed all the packaging, made sure everything was in good order before they left. I have had some poor delivery service from other companies in the past so it was quite a relief to receive such good sevice. I willdefinately be using this company again.
written by Mumstheword22 on 18/12/2017
I requested a multi buy discount online and very quickly received a competitive price from the person I dealt with . Ordering was a breeze and there was no hard sell. Delivery was arranged within a couple of days from order date and on the day of delivery I was given a 4 hour time slot hitch was very helpful. The delivery driver phoned to let me know they were 30 minutes away and they were very punctual. The delivery team were more than helpful and nothing was too much trouble. They treated my home with respect and placed the appliances exactly where I asked. The whole experience was a pleasure and I would have no hesitation in recommending Appliance City to anyone. Many thanks.
written by Madalanos on 06/12/2017
I ordered my range cooker last week, selected my delivery date, and it all arrived, on time ( 5 mins early actually!). Very polite, courteous delivery guys Very professional. If I HAD to say one thing for improvement, then it’d be nice to have email confirmation of the order... but maybe I entered the wrong email address! Thanks Appliance City! Must go... got to try my lovely new cooker! Happy Customer, Kings Stanley
written by on 04/12/2017
Provided great customer service from order to installation. Appliance was a competitive price and was as described online. The men in Van 4 on the morning of Sat Dec 2nd were prompt, efficient and professional. I would not hesitate to recommend Appliance City to my friends and family.
written by KenleyJohnston291 on 01/12/2017
I used Appliance City for the first time as the fridge freezer I wanted was not available elsewhere. I was initially a bit sceptical about buying online (I'm normally a John Lewis type of girl) but read some reviews and felt reassured. The ordering process was easy thanks to the person I dealt with, and the delivery was smooth and prompt. Both delivery guys, were affable and helpful. The freezer itself had a slight dent in the door but that is not the fault of Appliance City or the delivery as it was under the packaging direct from Samsung. The guys got it sorted for me straight away and there was no hassle about it being replaced (the door, not the whole item). Very good service and I would use them again.
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