I was offered a tour by their driver to be organised through another company. The tour fell through and despite my many attempts I never received a refund. Suntransfers were very unhelpful in trying to resolve this matter. As a result of using their service, and trusting their driver, I have been left significantly out of pocket.

Regular visitor to majorca (( sun transfers to me a driver would meet me in airport welcoming area" with name etc meet and greet?? Spent over 30 minutes looking for him??? By chance a guy said go to area 7 transunion transfers desk " it turns out that sun transfer are using transunion same desks " with no signs etc" leaving customers walking round in circles trying to find there transfers??? When they receive a booking they should tell customers to go to Transunion Desk???? Simple ((( Disgusting service!!! taxi driver uk

Transfer from Palma airport to Camp de Mar and return journey one week later. Excellent customer service from our driver. Courteous, friendly and helpful. We had the same driver back to Palma airport when he even went and placed our luggage on a trolley. Both transfers on time, in fact the driver was early for the return journey. Lovely car and driver exceptionally careful making sure seat belts were on before he started the journeys. Would not hesitate to recommend Sun Transfers and would not consider anyone else.

We booked a 13 seat mini-coach for a 50 minute return transfer from Faro. We received an 8 seat van. The suppliers solution was that we needed to place our luggage in footwells or on our laps. My recommendation is that you add passenger numbers to ensure this matches the size of the vehicle booked, otherwise they will try to downgrade your vehicle to a size they think they can get away with. Nice work for them, you pay a significant premium for a larger vehicle, they supply whatever they like. 9 days after the first leg, Sun Transfers are still ‘investigating’.

Never turned up for our prepaid return pickup !! Called office after 10 minutes. They took 20 mins to call back and promised driver arrives in 9 minutes. He never came Had to book another cab, FIFTY mins later. Woke kids up early for 7.20 departure. They could’ve had a longer sleep. To have to leave 50 minutes later than planned for our return flight home…. Very stressful. Unnecessarily Would NEVER recommend or use again ourselves. 4 out of 5 good ratings is too low to depend on your family not being that 1, like mine.

We have filled our flight details from GVA to Antalya and the driver was waiting in the wrong terminal ? This is not acceptable and not professional especially in summer with a hot weather. Still dont know if filling flight details is useful for the driver.

I booked a transfer from Alicante Airport on 14th July 2023. No sign of them on arrival, waited 20 mins and asked at customer support desk. They kindly helped us to contact the company and we were told to go to a different location where we would be collected shortly. Waited another 20 mins, phoned again and was told they were on their way and she would call me back straight away after checking their exact location. No return phonecall so I phoned again. Same thing happened 3 times. Eventually I got speaking to a helpful lady who stayed on the line until the driver appeared - an hour and 38 minutes after the scheduled time. His excuse was busy traffic. The lady we were renting the apartment from had tracked our flight time and was waiting an hour and a half for us to arrive. I sent an email complaining and received a reply saying it would be dealt with within 20 working days. I requested compensation as I paid 111.30 for the transfer. I received an email yesterday offering 21.66 of a refund! I rejected the offer but received another email today saying they considered this amount to be appropriate and fair and they would not be revisiting my case. I honestly can't understand the good reviews this company receive. Avoid at all costs.

Booked and cancelled weeks in advance. They returned 6 dollars less claiming to be a conversion fee. Be careful.

I booked a return transfer from Girona Barcelona Airport. Supposed to meet us in the arrival hall , no sign of them , after 20 mins asked the lady in the arrivals hall , who worked for the Airport and she said , we have so much complaints from this company . I phoned them , they said they would find out and call me back in 5 mins, no one phone call back, after another 30 mins. Call again , same thing that they would call back, No One called back after another 20 mins . At this time there was no one left at the airport. I call back again , same thing , she said that she would definitely call back in 5 mins . In the meantime a taxi pulled up ( this was 1.40 mins after we arrived in the hall. we all grabbed the taxi. When we were in the taxi she did call back and said (20 mins later ) taxi on the way. I explained that we were canceling the transfers and she said she would arrange a full refund. What a nightmare getting my refund back , it was if we had done something wrong not them. I honestly can't understand the good reviews this company receive.

Do not use this service in the Algarve. We experienced truly shocking service. We'd paid in advance, checked the night before, and we're out in front of our apartment 10 minutes early. 20 minutes past the pick-up time, we rang and were told by the rep they'd call back. 20 minutes after that, with still no call back, we finally got through to be told there as a problem, and we should 'get a taxi'. The rep then tried to tell us the driver had been there on time, an outright lie she later took back under protest, admitting she'd never spoken to the driver. 25 mins later we finally found a local taxi firm who could help, and very shaken by the appalling treatment we'd be subject to, only just made our flight home by minutes. These people are not to be trusted with something as important as getting you to your flight on time.

booked a prepaid taxi from them to take four passengers to Donostia San Sebastian from Bilbao . Got the flight timings wrong and called me from the airport in Bilbao to inform me that the driver was waiting for us . I had not even boarded the flight from Gatwick Airport . Twenty minutes later they called to say they couldn't pick us up and we would have to make alternate arrangements . Very , very irresponsible . Wouldn't recommend booking with them again . Bad customer service .They had the cheek to deduct 20 pounds from the refund even though it was clearly fault .

Horrendous company for both service & customer service. Was contacted 12 hours before our flight from Barcelona to inform us that unfortunately that had to cancel our pre-arranged and fully paid for return transfer to Barcelona from Roda De Bera. When contacted the first customer service agent hung up the phone and the second agent suggested we just book 2 taxi's, at 11.30 at night!!! when I'm due to leave at 7.30 in the morning! Currently sitting here stranded and wondering if I will catch my flight in the morning! AVOID AT ALL COSTS! And as for their positive reviews.....they probably write them themselves!

Absolutely appalling service. We nearly missed the flight as they didn't come to pick us up and had to take taxi, even though we were waiting at the hotel as instructed way before the scheduled time and when wrote a complaint they took over 1 month to respond! Even the uber driver mentioned that they do this all the time and people miss their flights. No refund or anything and they say they pride in good customer service. At all costs avoid!

I paid for a luxury vehicle and they sent a broken down cargo van. It was unsafe, filthy, and extremely uncomfortable. The company admitted their mistake in writing (I had time-stamped pictures of the vehicle) but they refused to do anything about their mistake. I explained that I paid for a premium ride but didn't care. Their customer service agent was extremely rude. Based on their total lack of customer service, I suspect their "great reviews" are generated by a bot and not real people.

We used Suntrasfers last month for our transfer from and to Lanzarote airport. Both trips were horrible! Nobody showed up on BOTH occasions. We had to wait 40 minutes at the airport, even if our flight was on time, and call the client assistance. The driver was clearly very angry and drove in a crazy way. On our way back I sent Suntrasfers a reminder, just to make sure not to repeat the same experience. They assured me that everything was correctly planned, but also this time nobody showed up! I had to make EIGHT calls to the client service, they invented many stories and after ONE hour told us to call a taxi! We almost missed our plane. Even if they asked us to keep the taxi receipt, they refused to refund it afterwards. Please note that Suntransfers' fee was twice the cost of the taxi. Worst experience ever in many many years of private transfer use!

40 minutes late to collect us from airport Did not turn up at all on the return leg Had ti pay again for a taxi to avoid missing flight Tried to phone no answer Dreadful company avoid

I arrived at San Fran airport yesterday where our flight was delayed and we had to walk a while to get to the baggage claim but our driver never showed at arrivals. We called the customer support team 4 times and they couldn’t contact the company??? I don’t know how they can’t contact a car transfer company within 20 mins of me being on the phone, since it’s their main service?? I asked about a refund for the trip and they said they couldn’t guarantee one. Now I’ve just paid them a lot for a return transfer AND I have to pay for an expensive taxi!! I followed up with support (lots of generic replies) and they’re giving the company 20 days to respond to my complaint but I’ve asked what information I can give before I leave san Francisco and they are not being transparent. Worst start to a trip. Save yourself the hassle and book with hoppa or ANYONE else!! Nightmare

I had booked for a driver at the OR Tambo Airport in Johannesburg. The driver greeted me at the arrivals, he told me to wait outside so that we would get the car. I waited for 30 minutes and he never showed up. Horrible experience, I lost my money and time.

If you are flying to Cancun ***DO NOT BOOK*** with this company. My friend and myself needed a shuttle from Cancun to Tulum and after reading the reviews we figured this was the company to book with. We were very wrong! Due to the weather and recent choas of cancellations at airports we figured it best to pay the EXTRA money for their gold standard cancellation insurance. Basically ensures that if the airline was delayed, flight altered or cancelled or for any reason travel plans were disrupted we could rebook or get a refund. On arrival to the airport the flight was oversold, leaving is trying to book a new flight. As my friend was trying to rebook flight times I was trying to call this company, their number was not even registered. So I tried an online chat and waited about 15mins in a queue to speak with a human.I was told they could not rebook because we didn't not have a flight number or specific landing time so the agent stated I would be refunded. It took 2 days and multiple chats because they kept saying their "computers and systems went down" so not refund we're able to be processed but I was ensured it was coming. It felt wrong so we rebooked out transportation with another company. I'm so glad we did! After emailing 2 different customer service domains I was finally responded too. This company is trying to state that in order to get refunded I had to cancel 24hours in advance. Which is only the case if you DIDNT purchase the extra insurance. After I stayed that they tried to say because the airline cancelled, the airline will have to reimburse us. Which is also NOT THE CASE, and not part of their terms and conditions. As an active flight attendant I've travelled around the world so this was not my first encounter with a shifty company. If you are in Cancun PLEASE DO NOT BOOK WITH THESE PEOPLE!!! I'm so grateful I didn't book the round trip and I'm only out the $150 for one way. I will be sharing this story with as many passengers as possible when they ask who the most trustworthy company is to transport with.

After waiting for more than an hour the driver didn’t show up. I wouldn’t recommend their service.