Suntransfers.com Reviews - www.suntransfers.com

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★★★★★
4.8 / 5
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  • Punctuality

  • Easy to find

  • Comfort of journey

  • Customer Service

  • Value For Money

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Latest Reviews

★☆☆☆☆

“AVOID AT ALL COST”

Written on: 07/07/2019 by suntransfer (1 review written)

I arrived in Lisbon airport and NO ONE was waiting. I was assisted by 2 people who worked in the airport as I was in a wheelchair. We paraded up and down the line MANY times ( 20 minutes to be exact) looking for my name and HOPING someone would appear....THEY DID NOT! I did not have access at the time to a cell phone so I was unable to call them. I took a taxi home and as I was arriving my husband was on the telephone with suntransfers. They wanted to know where I was!! I asked them to… Read Full Review

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★☆☆☆☆

“Booked a return trip from Faro airport. Collected from...”

Written on: 05/07/2019 by Gary_Donn82 (1 review written)

Booked a return trip from Faro airport. Collected from the airport ok, but the return trip was a total disaster. The driver didn’t turn up, the company didn’t contact me, and after multiple telephone calls they told me to take a taxi as the driver was running so late that we would miss our flight. Upon getting home and contacting SunTransfers regarding this, they took 26 days to reply and said they wouldn't issue any refund from the cost of booking. Customer service was not mannerly, came… Read Full Review

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★☆☆☆☆

“Didnt show up for return journey ”

Written on: 02/07/2019 by davejhyde (1 review written)

Pick up from airport was good. Driver did not turn up for return journey. Book at 15:00 but ended up getting an uber at 15:21 so not to miss my flight. Driver sent a message at 16:05 saying he had arrived, over an hour late. Contacted sun transfers for a refund of half the booking and was told no, offered 18.70 euro and told the driver was there at 14:45. Sent the proof of the message at 16:05 and my uber booking at 15:21. Still do not accept responsibility… Read Full Review

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★☆☆☆☆

“Avoid”

Written on: 15/06/2019 by MrsC_ireland (1 review written)

We booked a transfer from Dubrovnik airport, long story short the driver didn’t show up. Multiple calls later we were informed that there was an error in the local office and we should take a taxi. For our airport return I called the day before to double check we would have our transfer. We confirmed our time and pick up location was all ok. Fast forward to 20 mins past our pick up time, multiple calls later and no pickup. Another mix up in the local office and a level of incompetence I have… Read Full Review

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★☆☆☆☆

“Awful”

Written on: 13/05/2019 by Judcutler (1 review written)

The driver never turned up. We had used them last year was no problem, but unfortunatelly this time this is how our holiday started. After numerous phone calls and 1,5 hour waiting we had to pay another taxi again to get to our hotel. Customer service team are outrages, did not get the refund , no compensation, no apology. Completely ruined our holiday. Never use it again… Read Full Review

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★☆☆☆☆

“No show terrible customer services unlikely no refund ”

Written on: 12/05/2019 by Roongruengb (1 review written)

Don’t use this service. The driver did not turn up and they will tell u they will pay the difference from u paid with them provided 20 days investigation. Very poor quality customer services. Not sure you will get the refund. Don’t use it! I paid EUR69 and I had to take taxi by myself eventually I got a polite taxi with EUR31. Don’t use it… Read Full Review

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★☆☆☆☆

“On reading reviews seems delays are a problem ”

Written on: 10/05/2019 by Trishjohnf (1 review written)

We were a group of 8, we have used Suntransfers on several occasions. Weekend to Lyon was all booked, we had a delay out to Lyon, confirmation said not a problem our drivers track flights. Arrived at Lyon Airport at 6:50 in the evening an hour late. Waited in the arrivals lounge, no driver there. So rang sun transfers in the UK. They said they’d ring back, had to ring again as they didn’t. They said they were having problems getting hold of the driver. He turned up at 7:20 running down… Read Full Review

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★☆☆☆☆

“Do Nor Use! ”

Written on: 13/04/2019 by Jelly4321 (1 review written)

Recently booked this service for transportation to Hotel in Malta. Have used the service previously in Spain and it was ok..Our flight was delayed by approx 40mins & on arrival had to wait over one hour with two young children. (was close on midnight) The company claim to ‘track’ flight arrivals and delays should not be a major issue. Numerous phone calls had to be made to the SunTransfer helpline to get information about the whereabouts of the taxi , false promises made by SunTransfer… Read Full Review

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★☆☆☆☆

“I hope your flight isn't delayed”

Written on: 12/04/2019 by Jamisonl281 (1 review written)

We booked Suntransfers in Panama because it seemed like a reliable (but expensive) option to travel between the domestic airport and the international airport in Panama City. Taxis cost $30 USD between airports, but we wanted to make the process easier and safer, so we paid the $60 USD with Suntransfers to streamline the process. On the morning of our flights, the first flight was delayed roughly 3 hours, so I went to the website to see how to contact Suntransfers to inform them we'd be late… Read Full Review

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★☆☆☆☆

“AVOID SUNTRANSFERS AT ALL COSTS - VERY DODGY!!”

Written on: 25/03/2019 by MaddoxKidd290 (1 review written)

I have never written a negative review before but feel I have to warn others about this company as they had a very negative effect on our break away. I booked a trip to Prague for myself and my husband and booked a return transfer from the airport to the hotel with Suntransfers at a cost of 43.58 euros. Our flight which was due to land at Prague at 11pm was unfortunately diverted to another airport in Czech Republic where we landed and waited for an hour before flying back to Prague. Whilst at… Read Full Review

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★★★★★

“No hassles.”

Written on: 09/03/2019 by Giuliana41 (1 review written)

This company is reliable, drivers helpful. Was very happy with the service and would definitely use atain… Read Full Review

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★★★★★

“Great Transfer.”

Written on: 08/03/2019 by qoCarlson209 (1 review written)

Excellent Service very helpful. On Time, Friendly Helpful. Would say Five Star… Read Full Review

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★★★★★

“Excellent service . In time . Clean car ....”

Written on: 07/03/2019 by ErnestoWilliams328 (1 review written)

Excellent service . In time . Clean car . Professional driver… Read Full Review

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★★★★★

“Very good service”

Written on: 28/02/2019 by McIntosh248 (1 review written)

Met on time on both outward and return journeys. Very pleasant and informative drivers… Read Full Review

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★★★☆☆

“Confusing to know how much luggage a vehicle can hold”

Written on: 23/02/2019 by 5Maurer (1 review written)

The website was confusing in respect of luggage a vehicle could hold. We were a family of 4 and ordered a vehicle that could accommodate 4 medium suitcases. We travelled with 2 large suitcases and 4 small. We were subsequently charged extra as this was deemed excessive for the booked vehicle. There should be more clarity… Read Full Review

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★★★★★

“Malaga airport transfers”

Written on: 08/02/2019 by O'Grady103 (1 review written)

I now always use Suntransfers. Very easy booking process online even for private accommodation. Always on time with smart vehicles and careful drivers. I usually use them to travel to the airport so I cannot comment on ease of finding them at the airport but feel there would be no problems with that as they are well organised… Read Full Review

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★★★★★

“Exent service”

Written on: 30/01/2019 by Inisbawn (1 review written)

Excellent service. On time. Driver met us straight away arrival and return. Buses very up todate… Read Full Review

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★★★★★

“Best bus service ”

Written on: 14/01/2019 by K_doyke119 (1 review written)

Mysekf and my friends got the bus from Lyon to Val Thorens, on arrival the bus man was patiently waiting for us to arrive holding a sign with my name on it, we then were brought to our extremely clean and comfortable bus, the journey was so eay and nice and I will definitely be using this company again… Read Full Review

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★★★★★

“Excellent service”

Written on: 06/01/2019 by GunnerHayden373 (1 review written)

Excellent service and very helpful drivers. Will definitely use again and recommend to friends… Read Full Review

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★★★★★

“Simply the best”

Written on: 03/01/2019 by tedndi (1 review written)

Clear precise instructions, excellent vehicles, helpful friendly drivers with on time pick-ups at a competitive price. What more can one wish for… Read Full Review

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