On a regular basis I have to contact iPlayer as programmes have no download option. I`m used to that inefficiency but now iPlayer has lost all of my downloads & I am unable to download any programmes so it`s now totally useless. I have wasted hours trying to get it to work. Eventually at the bottom of so-called help page I found what sounded like the solution to my problem dated 24.7.12. Unfortunately their solution doesn`t work, it`s supposed to be a patch for those who have this problem but there is no patch anymore. I just hope they manage to fox this problem before my downloaded programmes have expired Their emails in reply to problems come from an address that can`t receive emails so they give you a very long reference number if you need to reply. With the problem I have it`s not as simple as a programme that won`t download, it`s very complicated for them to explain - if they understand what they`re doing. It`s great WHEN it works but not when it loses your downloads.

First Bad Point in my opinion with the BBC iPlayer, there appears to be a problem with the Download player. Even if you have downloaded the Download Manager, when it comes to later downloading something, the website will ask you to download the Download Manager even though you will have it on your computer ready to use.

Second Bad point is that sometimes the internet signal might fail requiring you to wait for the programme to re-buffer. However, even though you might have good quality broadband sometimes your viewing does get interupted,during these times, it is quite common that the player to cut the programme you are watching and say that something went wrong. When this happen, it is necessary to reload the programme. Very Annoying

Overall very good, but the BBC need to address the Bad points raised.