written by PUnovice on 15/02/2018
Bought an iMac from Portable Universe after speaking on phone and checking some details re advert and spec. Came promptly was well packaged in original Apple boxes and has been great so far. Looks and operates as new.
written by tamash on 18/12/2017
this is the first time I have ever bothered writing a review but feel compelled to do so to counter the very bad reviews I have seen so far. all I can say is that the service was perfect and the product excellent and good Value for money. very happy Edinburgh
written by 311Crouch on 29/11/2017
Bought this on Groupon only 2 days ago and it arrived today! So far so good. It hasn't a mark on it and seems to be working fine. It will only chare to 90% and I ordered black and was sent silver, but that's fine. I am so far impressed and at £177 with free delivery I'm not complaining. It has the latest update on and came in an unbranded box with a separate charger. It was at 93% when I turned it on and now at 90%. I will look into the charging issue as this is an apple iPad 3 common fault.
written by MicktheMix on 13/06/2017
I have purchased 3 Macs from Portable Universe and have recommended them to several friends. All my machines have been exactly as described (or slightly better than described) and some of the friends to whom I recommended PU have passed on their recommendations to others. A few months ago I was considering the purchase of a 27" iMac, unfortunately I hesitated too long and the unit I was considering went before I got to it. I rang PU and got a lot of useful and friendly advice and help, which led to a purchase a few hours later. If I do buy a lemon from PU I will return it and trust that I will receive the same level of service as I have done in the past, if not I'll be sure to let you know
written by Rob066 on 26/04/2017
After receiving this today the only issue I had was that safari kept crashing when trying to get in hotmail/YouTube but I contacted these guys and got a call back from an agent who guided me in what to do and sent me a email on how to get round this and I now can run any application on my laptop, if you call to complain be polite and respect that these guys are here to help you, thank you for my computer guys, I have now purchased a second apple MacBook and will wait it's delivery I'm that impressed with it I bought one for the wife, so guys I recommend buying one of these while you can and any issues call the company who are more than happy to help with your situation.
written by UrielMuir on 18/08/2016
Having read some disappointing reviews, I awaited delivery of my refurbished Macbook with a little concern. Howver, what I have received is an extremely clean laptop in perfect working order. The battery is in A1 condition and the faults (dents) are much less noticeable than I expected.
written by Conrad340 on 23/03/2016
I ordered a MacBook through Wowcher for my daughter as it was such a good price. I was sceptical at first but it arrived quickly and in great condition. She is thrilled with it and I will definitely be ordering another one for my son.
written by Marion52 on 01/03/2016
Very helpful after I managed to not be able to use my password. Very quick delivery, very quick help, from asking for help to receiving new disk to being online again.
written by Gillespiedv35 on 23/10/2015
I was looking for a refurb iMac and wasn't sure which model to choose from but the helpful staff member guided me through and I'm confident I've got something that will last a few years. Looking forward to receiving it.
written by EdenderryPrintManagement on 16/10/2015
Just purchased an HP ProBook 6560b laptop for my daughter from this company at a fantastic price which arrived promptly within 2 days of submitting my order. Unfortunately the battery was not charging properly so I emailed the company that night at 11pm explaining the problem. At 9am the following morning I received an email telling me a new battery would be sent to me. The following day the brand new battery arrived by courier and the laptop works fine. This is a hi-spec laptop in Grade A condition and is exceptional value for money compared to anything similar I've seen online and is my second purchase from Portable Universe (the other being an iMac which I use for business purposes which I purchased around a year ago and have never had a problem with). During my dealings with Portable Universe I have found them to offer exceptional value for money, speedy delivery and now, most important of all, THE best customer service I have ever encountered. This company have been an absolute pleasure to deal with and I would have no hesitation in recommending them to anyone. Keep up the good work Portable Universe.
written by SeanJM on 21/09/2015
Bought a second hand iMac off this company that was that a really good purchase. Great price, and in good condition and various upgrades (RAM, HD) were also very reasonably priced. When the iMac arrived I ran several checks on it to see if the disc was fragmented or if they were any other porblems - and it was OK. Will certainly bear this company in mind for further purchases and will pass on its name if anyone says "now where can I get a second hand mac?".
written by tomktoo on 19/09/2015
Purchasing a used item can be a daunting process. Not with this team, the level of knowledge backed by a responsive support and delivery system left me in no doubt that this will be my first port of call when I need great value in another PC or Mac product. To say that they went beyond what I would expect from a retailer would be an understatement. They bent over backwards to make sure I was satisfied with my purchase. The net result was I spent more than I intended but got great value in return. It is difficult to trust someone selling you a product over the phone but in the case of Portable Universe I came up with a customer service experience that can't be matched. Thanks to a great team.
written by mikerobclara on 20/08/2015
Speedy delivery of a quality product, excellent information on delivery times. Also swift replacement of a faulty part.
written by amosbeer on 12/08/2015
Somewhat hesitantly I bought my first-ever refurbished product. The iMac arrived on schedule and the look on my daughter's face when she opened the package ws priceless. But oh what a disappointment when we found that the charger didn't work and that the model was too old to install the latest OS and therefore she couldn't install the software she wanted to use. A quick call to PU and the very friendly staff member immediately said he would send a replacement charger and advised me to look for an older software package on eBay. Not an hour has passed and I got an email - the same member of staff had searched eBay for me and found the compatible software version on eBay and sent the link!!! A day later the charger arrived and a few days more and we got the new (old) software package and all is great. Exemplary service!!!
written by VanCook on 08/08/2015
My refurbished iMac arrived on a courier within an hour's time slot week-packed in bubble wrap inside a box. It was listed on the site as Grade A. On opening the box the machine was in fact in mint condition... it looked brand new. It took me a little over an hour to migrate all my files, fonts and email settings from my old machine thanks to Apple Migration Assistant. Thoroughly recommended for quality of kit , sales and service!
written by Red_Robbo on 27/07/2015
I recently purchased a Mac laptop from Portable Universe. Now I'm not great at what GHz, MHz, i7 processors, RAM etc etc mean, but I found the service team at Portable Universe to be really helpful in identifying the right machine for me. The laptop arrived next day (brilliant!) and it's a completely lovely machine. It arrived well packaged up and in perfect condition, no scratches, a very clean machine and I'm delighted with it. A big THANK YOU to the team at Portable Universe! Top Service. Top company.
written by Flanaganha440 on 30/06/2015
After popping on here to have a look at the reviews I am shocked to read the last couple of reviews. 1 of the sales guys there rang me back 2-3 times after my call back request. Initially I was looking at the weekend and requested a call back. They called me mid morning in the Monday and explained that they only opened Monday to Friday and asked how he could be of assistance. I explained the my Apple Mac had died on me which I'd had for 7-8 years and that I had no idea what I was looking for so he asked me what I would be using it for whether I was likely to be taking the machine around on business etc and recommended a Mac Air or MacBook Air. It is perfect for my business purposes and is very light to be carrying around on train journeys etc. I just wanted to say thank you for the advice and great service. The unit arrived with me by the Wednesday of that week and has worked perfectly since. I would have no hesitation to go back and use them again in the future.
written by ezLeslie206 on 14/06/2015
Top class service - Lap top was exactly as described. Very good value. Would definitely use again!
written by dazzytvr on 03/06/2015
Just a quick thank you for an excellent service. Bought a refurbished imac a few weeks ago, for a bargain price by the way. Arrived promptly in excellent condition. Extremely pleased with it. In absolute mint condition. Many thanks. Will recommend you to everyone! Only downer,included keyboard and mouse a bit cheap. No problem though, my old one works perfectly!
written by NRoberts666 on 06/03/2015
This is the first time i have used this company & its been brillaint service & fantastic value will use again when needed & would recomed to anyone who wants a good computer at a very good price.
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As rated by our community of reviewers
Theitdirector's Response to MicktheMix's Review
Written on: 09/08/2017
Not my experience I am afraid. Very poor company.