Portable Universe Reviews - www.portableuniverse.co.uk

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★★★★☆
3.8 / 5
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Latest Reviews

★★★★★

“iPad 3 64g 3G Retina Display”

Written on: 29/11/2017 by 311Crouch (1 review written)

Bought this on Groupon only 2 days ago and it arrived today! So far so good. It hasn't a mark on it and seems to be working fine. It will only chare to 90% and I ordered black and was sent silver, but that's fine. I am so far impressed and at £177 with free delivery I'm not complaining. It has the latest update on and came in an unbranded box with a separate charger. It was at 93% when I turned it on and now at 90%. I will look into the charging issue as this is an apple iPad 3 common… Read Full Review

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★☆☆☆☆

“Buyer beware”

Written on: 09/08/2017 by Lukaa344 (1 review written)

Bought a Mac through these guys, had to retun it under warranty. They wouldn't honour the warranty and now having to go the legal route… Read Full Review

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★★★★★

“Not Sure which company some others are reviewing?”

Written on: 13/06/2017 by MicktheMix (1 review written)

I have purchased 3 Macs from Portable Universe and have recommended them to several friends. All my machines have been exactly as described (or slightly better than described) and some of the friends to whom I recommended PU have passed on their recommendations to others. A few months ago I was considering the purchase of a 27" iMac, unfortunately I hesitated too long and the unit I was considering went before I got to it. I rang PU and got a lot of useful and friendly advice and help, which… Read Full Review

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Theitdirector's Response to MicktheMix's Review

Written on: 09/08/2017

Not my experience I am afraid. Very poor company.

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★★★★★

“Apple MacBook”

Written on: 26/04/2017 by Rob066 (1 review written)

After receiving this today the only issue I had was that safari kept crashing when trying to get in hotmail/YouTube but I contacted these guys and got a call back from an agent who guided me in what to do and sent me a email on how to get round this and I now can run any application on my laptop, if you call to complain be polite and respect that these guys are here to help you, thank you for my computer guys, I have now purchased a second apple MacBook and will wait it's delivery I'm that… Read Full Review

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★☆☆☆☆

“Faulty item and poor service”

Written on: 18/03/2017 by AlessandraBell193 (1 review written)

I purchased a MacBook from Portable Universe via Wowcher, the item worked ok for a couple of months but then stopped working altogether. Clearly it was faulty. At cost to myself I sent the item back for repair or replacement under the stated 1 year warranty. After an issue over my address was resolved I finally received a package which may or may not have been the same laptop but with the same problem and with no explanation or note as to what had been returned to me. I have tried to contact… Read Full Review

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★☆☆☆☆

“Bought a Wowcher for a MacBook which Portable Universe...”

Written on: 02/03/2017 by nkMcCaffrey484 (1 review written)

Bought a Wowcher for a MacBook which Portable Universe is the supplier. Item was not as advertised, so I returned it within 28 days, postage paid and proper packaging. I took before sending pictures for own peace of mind. Package was returned to me 2 days later, with A4 piece of on it was written "MacBook is damaged, no refund given" with no name or any further info. Just that I had apparently returned it damaged. I told them of the pics I took before I returned it, they said it might have been… Read Full Review

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★★☆☆☆

“I dont know yet”

Written on: 05/02/2017 by ShilohWheeler (1 review written)

My macbook is on the way… Read Full Review

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★☆☆☆☆

“DO NOT BUY”

Written on: 03/01/2017 by Pittmanmx441 (1 review written)

They take your money and provide a piece of kit that's completely useless - it can't be upgraded and doesn't run most programs. None of the serious limitations to use were highlighted in the sales details - this loathesome company is simply ripping people off. Thanks for spoiling our Chrustmas. Multiple contacts to complain and request a return - no reply!… Read Full Review

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★☆☆☆☆

“Dreadful ”

Written on: 28/12/2016 by 422Costello (1 review written)

Bought a refurb Apple Mac 13" as a xmas present, on opening and finally starting, so slow, will not do updates, doesn't work properly, contacted customer services, unhelpful and basically said waste of time buying! Wouldn't give us a refund even though faulty but we could upgrade it, said I didn't want to upgrade wouldn't as clearly products they sell do not work properly!! DO NOT BUY FROM THEM… Read Full Review

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★★☆☆☆

“Wasting time?”

Written on: 05/12/2016 by Cynthiak317 (1 review written)

I ordered a 13" MacBook off the wowcher website to start with. I was informed my product would take a week athe most to be delivered. Coming up to day 6 of 7 it hasn't even left their premises yet. I spoke to a gentleman on the phone. Couldn't differentiate between letters of my item code I gave him. Was emailed today telling me they would deliver my product by the end of the week. Haven't received any tracking details at all to put my mind at rest. I doubt it will even arrive. Should really… Read Full Review

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★★☆☆☆

“Returned product and not heard a thing!”

Written on: 28/11/2016 by Vegadf191 (1 review written)

I was bought a "grade A refurbished" MacBook for my birthday from this company. I say "grade A" as a very loose term as the hard drive died within a month of me having the computer. When I got in contact with them initially I had a very quick response however, after spending nearly £300 on the original laptop and then a further £30 shipping the broken laptop back to them (as they wouldn't refund me for a fault that I wasn't to blame for) I then had complete radio silence from them. It's now… Read Full Review

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Susylangley's Comment

Written on: 18/03/2017

Im in the same boat have you thought about reporting them to Trading Standards as seems like we are not the only ones who have been ripped off and I think the more reports Trading Standards get the more they will take note. Hope it gets sorted for you x

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★☆☆☆☆

“Trying to say I've damaged it”

Written on: 23/10/2016

I purchased a Mac book only two weeks ago from them, within two days on booting it up it looked like it had a crack down the screen, I know 100% this has not been dropped,, but they are telling me there is a definite crack on the screen! I'm upset and frustrated as I know it hasn't been dropped or damaged. I paid for return postage, I have screen shot these reviews and sent them to them. I hate being made out to be a liar, I know no damage has been done to this. So now I'm waiting to see how… Read Full Review

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★☆☆☆☆

“Don't touch them”

Written on: 05/10/2016

These guys gave us a faulty product. To be fair, they've taken it back for repair whenever we've complained. The problem is they can't fix it. My complaint: they don't give refunds. So let me get this straight Portable Universe, you sell faulty gear which you won't (or cannot?) refund. If you're thinking of using them, don't. It may be a cheaper option, but what's the point if they give you a product that's worthless which they then won't refund. Off to the small claims court for me… Read Full Review

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★★★★★

“Better than expected”

Written on: 18/08/2016 by UrielMuir (1 review written)

Having read some disappointing reviews, I awaited delivery of my refurbished Macbook with a little concern. Howver, what I have received is an extremely clean laptop in perfect working order. The battery is in A1 condition and the faults (dents) are much less noticeable than I expected… Read Full Review

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★☆☆☆☆

“SO rude and take your money for nothing”

Written on: 22/07/2016 by EliasLane160 (1 review written)

Was given wrong advice about purchasing laptop. When contacted, company was extremely rude - unbelievably so. Wish I'd seen the other reviews on here before dealing with them. Took money without delivering product so now have to open a case against them via PayPal. Nothing but stress and annoyance. Avoid at all costs. I don't know how they continue to trade - just look at their Facebook page too… Read Full Review

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★☆☆☆☆

“rubbish refurbished macbook”

Written on: 28/04/2016 by YareliHickman (1 review written)

I purchased a MacBook lap top from portable universe via Wowcher. The MacBook stopped working after second day of use. I asked for refund, but the company denied. I tshould pay for post and package and return of repairment. When a MacBook laptop stop working after second day use , you imagine the price of post and package for repairment will be greater then the original MacBook within a year. Be careful you should not trust any one… Read Full Review

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Kingjacob's Comment

Written on: 03/05/2016

I am currently experiencing the same problem now. Just after two days of purchase my MacBook stopped working. Now I have to foot the return bill. Plus the call cost as it a premium number to call to arrange my return. Not happy but hey I smell rat with the pricing. But still fell for this. But folks remember when the price is too good stay away.

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★★★★★

“Great product at cheap price! ”

Written on: 23/03/2016 by Conrad340 (1 review written)

I ordered a MacBook through Wowcher for my daughter as it was such a good price. I was sceptical at first but it arrived quickly and in great condition. She is thrilled with it and I will definitely be ordering another one for my son… Read Full Review

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★★★★★

“Very good service”

Written on: 01/03/2016 by Marion52 (1 review written)

Very helpful after I managed to not be able to use my password. Very quick delivery, very quick help, from asking for help to receiving new disk to being online again. … Read Full Review

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★☆☆☆☆

“Unbelievably dreadful customer service”

Written on: 02/02/2016 by Alinas156 (1 review written)

Ongoing issues with them. Bought a refurb Macbook for £190 on Wowcher. It had dead battery ("Replace now", it says... Even my well-used five-year-old Macbook says "Replace soon"!) and they are asking ME for money to send it back for them to assess, or £25 for a new battery which I have to instal myself. Really rude and unhelpful customer service. They claim to ring you back (too busy -- presumably dealing with hordes of other complaints!) and never do. No interest in trying to make me feel… Read Full Review

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★☆☆☆☆

“No Returns”

Written on: 03/12/2015 by Byrd157 (1 review written)

Purchased their top spec Apple iMac for a tidy amount £2kish for my company. After 6 months of purcahsing the item it began to 'plau up' frozen screens, not starting up etc. Sent back to be recitified by the 'Technicians' only for it to be returned after a week and then the issue returns. I am now on my 4th attempt to resolve this issue .... clearly the Item is faulty and currently Portable Universe are not taking resposibilty. I have been in touch with citizan advice and explained my… Read Full Review

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