ao.com Reviews

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★☆☆☆☆

“dire”

Written on: 21/02/2020 by jbingo1 (1 review written)

dire - tried and failed miserably to buy a kettle. They insisted I had not paid for it. Contacted the bank and they said the payment had gone through and gave me the authorisation code. order cancelled - lets see if the money is refunded ???? a very condescending chap gave me a lecture on how to run a business. I won't even try to use this lot again- what a waste of time… Read Full Review

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★☆☆☆☆

“BEWARE AO.COM HAVE ATROCIOUS CUSTOMER SERVICE ”

Written on: 02/02/2020 by Claire14M (1 review written)

BE AWARE POOR CUSTOMER SERVICE IF SOMETHING GOES WRONG!! Be prepared to be passed back and forth between AO and the manufacturer with long call wait times! Ordered a tumble Candy GVSC9DCGB Tumble Dryer which has leaked from the first use. NOT ALLOWED to return it until Engineer appointment booked despite it being a BRAND NEW TUMBLE DRYER. Inconvenience of multiple calls and long wait times to AO and manufacturer to sort situation. Then had inconvenience of having to wait days for available… Read Full Review

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★★★★★

“Fridge/ Freezer”

Written on: 29/01/2020 by DavidHarris123 (1 review written)

Bought a Fridge /Freezer from AOL. Was kept informed of the delivery throughout via the email link. The purpose of the feedback to thank the 2 cheerful guys that delivered it. Despite a long day and heavy lifting they were cheery and friendly and done an excellent job in removing an old heavy Fridge Freezer and delivering the new one. Give these guys a payrise !!!… Read Full Review

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★☆☆☆☆

“If you're about to order a washing machine - STOP AND READ”

Written on: 28/01/2020 by Colemanij31 (1 review written)

If you are ordering a washing machine through AO and don't live in a bungalow or on the ground floor then - STOP! THEY CAN'T BE TRUSTED. I had to wait in all of Sunday for the washing machine only for the delivery man to say it was too heavy for them bring up the stairs - I am on the 2nd floor, a normal house with standard stairs. I asked them if they could take it to the 1st floor and I'd carry the rest - they said actually it's too heavy to take up any steps at all. I complained to customer… Read Full Review

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★★★★★

“Friendly and helpful HEY127C”

Written on: 28/01/2020 by 41Combs (1 review written)

Nice bloke dropped my new Hoover off this morning. Good communication phoned when nearly here from AO.com… Read Full Review

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★★★★★

“Best Delivery Drivers!”

Written on: 22/01/2020 by Eliant34 (1 review written)

Two friendly, quick and professional drivers! Great service highly recommend them both to family and friends! Always love using AO.com and to get a brand new cooker the next day. Quick and professional service to get any appliances you wish! Loved everything and wouldn’t change anything… Read Full Review

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★☆☆☆☆

“Damaged my property, won't repair!”

Written on: 22/01/2020 by dmagui (1 review written)

Paid for installation of new ovens and removal of old. On removal, the team dropped the oven on our front porch, damaging the step and the tiling. AO asked me to obtain quotes from builders on my own time, then after I'd found one willing to do the job told me it was too much and they would only pay for new tiles, not labour! Which was a quarter of the cost of the job! Shocking service, now left with a porch with cracked and broken tiling to fix at my own expense. Illegal and wrong!… Read Full Review

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★☆☆☆☆

“Terrible delivery”

Written on: 19/01/2020 by Amari80 (1 review written)

Great price but rubbish delivery service. Stayed in 7am to 7pm - online tracker kept pushing back delivery eventually past 10pm saying “we are late but it’s still coming”. No one called. Gave up at 11.20pn. Called AO this morning (they didn’t call me) and apparently they stop deliveries at 7pm. . Why didn’t the tracker say that??? Poor. Very poor. Should have paid a few pounds extra for another firm… Read Full Review

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★☆☆☆☆

“Non existent service”

Written on: 10/01/2020 by Gulliblegoldengirl (1 review written)

Paid for washer including disconnect reconnect and recycle. Machine delivered packaging removed and was told that washer could not be connected as pipe was connected to water pipe and if they tried to remove pipe kitchen would be hit with a massive waterspout and I would have to call a plumber ASAP. When I pointed out that I was told expert engineers were promised I was told Sorry missus we are only drivers. I was left with my old machine my side by side drier and new machine all in the middle… Read Full Review

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★★★★★

“A great experience. ”

Written on: 30/12/2019 by BigDavid (1 review written)

I contacted them once by phone and twice by email with queries. In each case the query was dealt with in a timely manner. They understood fully what I was asking, and answered fully. We were equally impressed by the 2 gentleman who came to install the machine. They came on time. They were highly skilled and friendly. They took great care not to damage anything when removing the old machine and bringing in/installing the new one. A huge credit AO… Read Full Review

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★☆☆☆☆

“They damaged our new washer and fly tipped the packaging ”

Written on: 24/12/2019 by Scottryl (1 review written)

Absolutely disappointing, we paid for removing the packaging and the delivery guys fly tipped the packaging with our name and address on which is in breach of DATA PROTECTION ACT. Also they damaged the washer by using there knees to move it… Read Full Review

Ao.com's Response to Scottryl's Review

Written on: 02/01/2020

Good morning

I'm very sorry to learn that these things happened. I think it goes without saying that this isn't acceptable, so please accept our apologies.

I hope that you've made us aware of this so that we can take steps to resolve the issue, but if you haven't then please contact us via a method listed on the contact page of our website. Our team will happily look into this further for you and look to provide a solution.

Once again, please accept our apologies.

Kind regards,

Stewart - ao.com

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★★★★★

“Could not get better - why go anywhere else?”

Written on: 22/11/2019 by richardwilliam (1 review written)

As usual AO delivery process beats others hands down - informative, notice, time. Again as usual an excellemnt installation crew. Particularly liked attention to detail with built in dishwasher install really could not get any better. Given that prices are competitive why go anywhere else? … Read Full Review

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★★★★★

“Delivery”

Written on: 08/10/2019 by SavanahPugh (1 review written)

Excellent service great delivery… Read Full Review

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★★★★★

“Excellent service again !”

Written on: 06/10/2019 by Scalascoot2 (1 review written)

Second time we've ordered an item from AO and not disappointed.The service was excellent and the delivery team were highly professional (LU 145 ).Would recommend without hesitation and look forward to using the service in the future… Read Full Review

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★★★★★

“AVP27”

Written on: 03/10/2019 by cadnam (1 review written)

Had a Dishwasher delivered and fitted today work good and helpful… Read Full Review

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★★★★★

“guys arrived on time, rang before they arrived, polite...”

Written on: 03/10/2019 by Kylied100 (1 review written)

guys arrived on time, rang before they arrived, polite guys, would recommend them… Read Full Review

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★★★★★

“Excellent Service from ao”

Written on: 26/09/2019 by MBelcher (1 review written)

Had a washing machine delivered yesterday by the crew. They were professional, friendly, polite and very efficient. They installed the new machine quickly and with no fuss and took away my old one leaving everything clean & tidy. Very impressed with the service… Read Full Review

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★★★★★

“They were fantastic delivery guys, polite, helpful,...”

Written on: 13/09/2019 by Jadat239 (1 review written)

They were fantastic delivery guys, polite, helpful, efficient, a real pleasure Placing the order was easy, good website Overall a good buying/delivery experience, highly recommend… Read Full Review

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★★★★★

“Faultless Service ! ”

Written on: 09/08/2019 by Shazzaandmm (1 review written)

Great experience from ordering to delivery. Easy to place order. The delivery team were polite, couteous and very helpful. A pleasure to deal with… Read Full Review

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★☆☆☆☆

“Never buy”

Written on: 16/06/2019 by 445Franklin (1 review written)

The gun hasn’t come and we have waited for almost a month this is getting ridiculous and annoying I have missed many airsoft wars as I haven’t had the weapon NEVER BUY FROM HERE!!!… Read Full Review

Ao.com's Comment

Written on: 17/06/2019

Good Morning

I'm sorry to learn of the experience you've had in obtaining your item. I can certainly appreciate how disappointing this must be for you.

I believe this review may be for a different company as we don't stock or sell airsoft items as described in your review. Should you believe you've placed this order via our website, please give our Contact Centre a call so that we can assist further.

Kind regards

Rob - ao.com

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