Virgin Mobile UK Reviews

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Latest Reviews

★☆☆☆☆

“The worst network!!! Awful customer service!”

Written on: 02/10/2018 by Toots10 (1 review written)

I would never ever have a virgin phone again... I was on 3 never a problem I signed up to Virgin broadband and media package and they offered me and my partner contracts. Totally mis sold contracts never paid the price we were told, awful customer service...after sales service terrible... I have made so many calls to them and so many complaints ive lost count, no one ever calls me back, and 12 months later I cant wait till the nightmare is over. I will NEVER use virgin again the brand is a… Read Full Review

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★☆☆☆☆

“avoid”

Written on: 01/06/2018 by GiancarloHunt (1 review written)

we have had a credit card .phone package.it has from the very beginning been the worse thing I have done.this company and I mean everything under the virgin name.try to cancel,good luck.harassasment ,all the time.never ending.will never again get anything from virgin. avoid… Read Full Review

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★☆☆☆☆

“rubbish”

Written on: 19/02/2017

I would never ever have a virgin phone again..i was on ee never a problem my daughter had virgin broadband fitted and purchased 3 phones for family we could then phone each other free..her phone would not charge ...after sales service terrible..my phone had switched itself off returned also under warranty they sent me a rubbish phone back..not mine..my grandsons phone has now broke n just out of warranty ...the phone itself was great just any problems virgin not interested...my problem was… Read Full Review

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★☆☆☆☆

“WORST CUSTOMER SERVICE AND NETWORK CONNECTION EVER”

Written on: 10/04/2016 by gdFreeman220 (1 review written)

Someone stupid in the Philippines cancelled my contract without my authorization! managed to to speak another stupid manager after 2 hours waiting (her name is Angy). They all have stupid racist attitude and very inefficient. I am writing A letter to the CEO… Read Full Review

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★☆☆☆☆

“Deceptive advertising claims - Avoid like the plague”

Written on: 26/06/2015 by DonavanHaynes (1 review written)

I signed up with Virgin mobile because of the flexibility the contract offered - allowing me to increase or decrease my allowances each month. The 'VIP' tariff offering 'unlimited everything' - including data for £31 was an attractive option to have available. I recently moved into a new house without any phone connection and getting broadband is proving a slow process so I switched to the VIP tariff this month as I am without wifi. I now find my account has had the data all but disabled… Read Full Review

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★☆☆☆☆

“sim activation or lack of”

Written on: 16/04/2015 by adie150268 (1 review written)

I got a replacement sim card from virgin mobile shop in Huddersfield. I want to keep my same number but they can not activate it. All customer services say is that I am a priority. god help anybody who is not. It is now 9 days without a phone. I was told it is because of a new system. Why would they install a new system worse than the old one. Anybody else had this problem. 9 days is ridiculous… Read Full Review

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★☆☆☆☆

“With every fibre of my being I am ugring you do not...”

Written on: 25/02/2015 by anon12371 (3 reviews written)

This company is possibly the worst company I have ever had the misfortune to deal with. Rude, obnoxious, argumentative, combative. Please, do not go with them because I am telling you that you will regret it. They lie and then unilaterally change the terms of their own contracts. I was told that my older Samsung phone would not be insured when the contract expired. Then I was told by virgin's insurance company that it would have been insured for a full five years which meant that I never needed… Read Full Review

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Mandy88's Response to anon12371's Review

Written on: 08/03/2015

Agree Virgin staff are obnoxious greedy conniving liars !! .
My 13 daughters mobile phone was stolen ,landed with a £350 bill ,the sales advisor did promise me it had been capped wanted it to be £50 a month but they could only cap it to £150 month ,so agreed believed his word capped to £150.
Now few months down the line landed with this massive bill which they will not reduce angry Indian man argumentative ,basically called me liar did not request it capped .
Virgin only care about profit ,even if it means ripping off their loyal customers (now ex -customers).

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★☆☆☆☆

“PROFITEERING RACKETEERS ”

Written on: 16/01/2015 by Dangermouse79 (2 reviews written)

Virgin are only out to rip you off sending unauthorized sms text to your phone obviously a nice little earner for them . Cancelled my contract a few months ago but the incompetent fools at Virgin mobile billing still send me a bill every month threatening to cut me off for non payment luckily cancelled my direct debit last week despite being ripped of for a month phone usage as was no longer with them ,(couldn't be bothered waiting over half an hour listening to cheesy pop tunes for the… Read Full Review

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★★☆☆☆

“Poor service ,pricing and billing to be desired ”

Written on: 29/12/2014 by asterix100 (6 reviews written)

Left Virgin mobile as signal was very poor non existent at times need to invest in more radio masts especially North West Coast England so frustrating constant drop outs . Also other gripes premium rate charges for free phone numbers also beware anyone who has restricted data as going over your data a £1 day charge is incurred even if it is just 1kb also you can't cap your monthly price to a reasonable level £50 Virgin will gladly allow you to go over £200 a month which is a nightmare… Read Full Review

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★★☆☆☆

“Beware of excessive charges if you stray over your tariff”

Written on: 22/12/2014 by Madilynw143 (1 review written)

Unscrupulous Virgin mobsters are only out to screw you for every penny they can get out of you if you stray over your tariff extortionate charges apply if you go over your tariff like £1 if you go over your internet limit by only 1kb 41p a minute for free phone numbers £5 for premium rate sms texts that you did NOT sign up for (a nice little earner for them) and any little bit over your minutes premium rates apply. … Read Full Review

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Asterix100's Comment

Written on: 29/12/2014

Yo ur review is very similar to my own experience (see my review) although i did forget to mention the £5 premium rate sms text i received a few weeks ago even rang Virgin and they confirmed that i must signed up to a service although NO way not that stupid to fall a sign up to anything , wonder if this is some inside job by a Virgin employee who knows but the call centre advisor told i signed up to a charity and just text "stop" so not to receive any more although certainly not happy to be charged £5

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★★★★★

“Virgin, only as good as their staff. Mobile phone contract”

Written on: 13/10/2014

OK, I would never have recommended Virgin to anyone, until today when I learned the secret of good service. To highlight how easy it is to provide good service, I must tell the rage inducing battle to get here! I changed address in April and went to Virgin to purchase a plan. The credit rating turned me down, the two young men in the shop assumed that because the credit agency couldn't 'find me' at that address, that it was due to my change of address. I gave it a couple of months after… Read Full Review

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★☆☆☆☆

“Shocking Company”

Written on: 29/06/2014

Due to in-store staff messing up and not doing their job as they were supposed to when we went to make an insurance claim we were told we had no insurance. This was due to the incompetence of the staff which meant the insurance had not been transferred as it was supposed to have been. Trying to correct this lead to being passed around to different people in the company for a week which resulted in being told that we would have to pay more when it was, in fact, their mistake. This means that I… Read Full Review

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★☆☆☆☆

“Coverage lies”

Written on: 18/01/2014 by TwistedHelix (7 reviews written)

So as I am with virgin broadband and my O2 contract finally finished back in december last year, I went with virgin again, and got the VIP contract VERY cheap! Unfortunately the story doesn't end here. I checked my postcode, and my works postcode for coverage, and was considered above average, so out of 5 bars, I was expecting a solid 3, which maybe sometimes would go to 2 or 4. I get nothing. Literally NOTHING, in many areas of Kent that I travel. I am lucky to get one bar. It's not even as… Read Full Review

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★★☆☆☆

“VIRGIN MOBILE NOT VALUE FOR MONEY.”

Written on: 04/11/2013 by dubarkhan (9 reviews written)

THEIR PRICES ARE ALWAYS SKY HIGH ON PAY AS U GO. NEVER BUY PAY AS U GO PHONES FROM THEM THEM PRICES ARE VERY HIGh WHEN IT COMES TO PHONES… Read Full Review

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★★★★★

“ Good Value ”

Written on: 10/04/2013 by asterix100 (6 reviews written)

As a light user and having switched from Pay As You Go to the Virgin "rolling monthly contract 3 months age from another network provider i now get "150 minutes unlimited texts and half a GB internet are more than suffice for me so for £7 no complaints rang customer service a few times just for general inquiries always got straight through and the advisors had been polite helpful and friendly . … Read Full Review

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★☆☆☆☆

“Cancelled 3 times they still billed me.”

Written on: 30/01/2013 by davidjayo (21 reviews written)

What can I say, stay away from Virgin Mobile, I had nothing but problems with my Contracted Blackbery, complained and complained via email, I was not happy, was told I had to stay until my contract ended, which I did it was easier that way, however when I tried to cancel my contract on 3 different occasions I was told I had to call the 0845 number I just could not get through even though there is a "cancel your contract" section online, eventually I was billed for 3 extra months, we came to an… Read Full Review

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Michaeljames77's Response to davidjayo's Review

Written on: 08/03/2015

You got mugged also probably charged you 51p minute for cancelling your expired contract on their premium rate 'free phone ' 0845 number far better have just cancelled your direct debit ,do not give them a penny .
Agree go with Tesco pay as you go or Giff Gaff you only pay for what you use Virgin charge £1 a day for going 1 kb yes 1 kb over your capped monthly data and £5 unsolicited texts and 51p ripoff 0845 number think Tesco Giff Gaff only charge 16p a minute

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★★★★☆

“you have to threaten”

Written on: 10/12/2012 by thiek2 (12 reviews written)

Have had my contract phone for several years with no issues, getting a cost reduction when I returned a phone which I did not like. When my contract was due for renewal I did not find a phone at a reasonable price so had decided to switch to 02.I called them to cancel my contract and was asked why. I gave the answer that I could get a better deal at 02 on a Galaxy s2, they then said they would match the price and give more mb allowance per month. I took the deal and all worked out well. So I… Read Full Review

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★☆☆☆☆

“All they want is your money!”

Written on: 23/07/2012 by Heaz (1 review written)

I'm very disappointed in their service. They tell you the facts but don't help through their web site, telling you how long you have on your contract if you don't get monthly bills through letter but texts or e-mails. trying to cancel my contract to pay it off they where not helpful and they said our bank card didn't work. we panicked and phoned the bank and they said the account was fine and working. You can't freeze your account to an amount for you children not to go over. e.g £100 and then… Read Full Review

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Dubarkhan's Response to Heaz's Review

Written on: 04/11/2013

never go with them they are not value for money when it comes to mobile phones. their prices are sky high. virgin mobiles prices are a rip off.

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★☆☆☆☆

“mobile phone contract length.”

Written on: 20/04/2012

i took on a mobile phone from vm i have been a customer for years my email is ntlworld.com.now they are lying about the length of the contract 18 months instead of 12 months,when i took on the deal i was adamant i wanted a 12 month not anything over. being over the phone aggreement you will have a lot of trouble proving otherwise. is there no law to help the customer… Read Full Review

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★☆☆☆☆

“Recommend to a friend? Not if you want to keep them”

Written on: 18/04/2012

I moved from Vodafone to Virgin Mobile. Big mistake...for those of you who think Vodafone is terrible, try Virgin - it makes Vodafone look like John Lewis! First they messed up my number porting. Then they messed up my roaming leaving me overseas with a phone that didn't work. Mistakes happen and we all except errors if they are sorted quickly and competently. Virgin do not do this. Firstly you can easily hold for 10-15 minutes before someone bothers to answer the phone. When they do they… Read Full Review

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Goldy's Comment

Written on: 14/01/2013

Absolutely true. Exactly the same story happened to me and I am still having problems. Unfortunately, I signed for a 24 month contract and still have 12 months to go, but I would NEVER use Virgin Mobile again. They are inefficient, tell you want you want to hear and do nothing about it. I was with Vodafone for years and wish I'd never changed.

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