I would never ever have a virgin phone again... I was on 3 never a problem I signed up to Virgin broadband and media package and they offered me and my partner contracts. Totally mis sold contracts never paid the price we were told, awful customer service...after sales service terrible... I have made so many calls to them and so many complaints ive lost count, no one ever calls me back, and 12 months later I cant wait till the nightmare is over. I will NEVER use virgin again the brand is a joke! With one agent even telling me they deal with hundreds of mis selling complaints a day yet they dont change! DIGUSTING

we have had a credit card .phone package.it has from the very beginning been the worse thing I have done.this company and I mean everything under the virgin name.try to cancel,good luck.harassasment ,all the time.never ending.will never again get anything from virgin. avoid

I would never ever have a virgin phone again..i was on ee never a problem my daughter had virgin broadband fitted and purchased 3 phones for family we could then phone each other free..her phone would not charge ...after sales service terrible..my phone had switched itself off returned also under warranty they sent me a rubbish phone back..not mine..my grandsons phone has now broke n just out of warranty ...the phone itself was great just any problems virgin not interested...my problem was virgin after sales I made numerous phone calls and trips to post office ..will leave when out contract runs out

Someone stupid in the Philippines cancelled my contract without my authorization! managed to to speak another stupid manager after 2 hours waiting (her name is Angy). They all have stupid racist attitude and very inefficient. I am writing A letter to the CEO.

I signed up with Virgin mobile because of the flexibility the contract offered - allowing me to increase or decrease my allowances each month. The 'VIP' tariff offering 'unlimited everything' - including data for £31 was an attractive option to have available. I recently moved into a new house without any phone connection and getting broadband is proving a slow process so I switched to the VIP tariff this month as I am without wifi. I now find my account has had the data all but disabled under the 'fair usage' small print - because I have used 3.5 Gb of data! Mr Branson, please take note : unlimited data allowance does NOT mean unlimited as long as it is less than 3.5Gb per month! I am pursuing a case against the company for using deception to obtain my business.

This company is possibly the worst company I have ever had the misfortune to deal with. Rude, obnoxious, argumentative, combative. Please, do not go with them because I am telling you that you will regret it. They lie and then unilaterally change the terms of their own contracts. I was told that my older Samsung phone would not be insured when the contract expired. Then I was told by virgin's insurance company that it would have been insured for a full five years which meant that I never needed to take out a new contract with them. I submitted two complaints online. They were ignored. I sent them a complaint recorded delivery in January- they received that and it was ignored. About an hour ago I received a call from the most beligernet, argumentative, arrogant person I have ever had the mispleasure of speaking with- a man called Haroon. He was aggressive, contradictory and a pathological bully. When I attempted to stick up for myself and point out his behaviour he said he would terminate the call. there is a reason why Virgin's review ratings across the board are atrocious. There is no concept of customer service. They could care less if you have been with them for 10 years, 15 years, 2 months. As far as they are concerned- they are right and you are wrong. They have done nothing wrong and the customer has. If you still feel compelled to use them as a phone operator then I can assure you, you will have problems with them at some point later on.

Virgin are only out to rip you off sending unauthorized sms text to your phone obviously a nice little earner for them . Cancelled my contract a few months ago but the incompetent fools at Virgin mobile billing still send me a bill every month threatening to cut me off for non payment luckily cancelled my direct debit last week despite being ripped of for a month phone usage as was no longer with them ,(couldn't be bothered waiting over half an hour listening to cheesy pop tunes for the sake of £19) . Also why can't they use English speaking staff who reside in the U.K instead of untrained clueless incompetent Indian n call centres who can't understand your accent .

Unscrupulous Virgin mobsters are only out to screw you for every penny they can get out of you if you stray over your tariff extortionate charges apply if you go over your tariff like £1 if you go over your internet limit by only 1kb 41p a minute for free phone numbers £5 for premium rate sms texts that you did NOT sign up for (a nice little earner for them) and any little bit over your minutes premium rates apply.

OK, I would never have recommended Virgin to anyone, until today when I learned the secret of good service. To highlight how easy it is to provide good service, I must tell the rage inducing battle to get here! I changed address in April and went to Virgin to purchase a plan. The credit rating turned me down, the two young men in the shop assumed that because the credit agency couldn't 'find me' at that address, that it was due to my change of address. I gave it a couple of months after informing all the relevant institutions of my change of address and went back again, spoke with another two young men and spent another 2 hours in the shop - so far wasted 4 hours of my time and took up smoking again. How long can it take to check these things out? Left it another month and went back again today, spoke again to a young man, wasted another 2.5 hours this time controlling my urge to scream, after watching another customer completely lose the plot after waiting to be served for over an hour and dragged out of the shop by his wife and daughter in tears. Still no results, same story. Got home, rang Virgin, spoke to a young man, call dropped out after 15 mins, called back, waited 20 mins, and spoke to another man who hung up on me. Called again, spoke to another man who told me I would have to write to Experian and give them my new address, spent another 20 mins on that. Next and here's the good part of the story, I get a call from a WOMAN named Joanne, it took her 15 mins, she went through all my personal details, address, date of birth, etc., a couple of times just to be sure it was all correct. She came back with, no problem, we've got you on the plan you want, I noticed that your date of birth had been entered incorrectly!!!! Voila. Simple huh, check essential details and it takes a WOMAN to use that type of common sense. Virgin I sincerely hope you value and pay your female staff well, without them you could lose a lot of customers. Well done Joanne. Call me sexist but after speaking to 8 men and wasting around 8 hours of my time, to eventually have the problem solved by the only woman I spoke to for 15 mins. the results speak for themselves. Kathleen Sullivan UK

Due to in-store staff messing up and not doing their job as they were supposed to when we went to make an insurance claim we were told we had no insurance. This was due to the incompetence of the staff which meant the insurance had not been transferred as it was supposed to have been. Trying to correct this lead to being passed around to different people in the company for a week which resulted in being told that we would have to pay more when it was, in fact, their mistake. This means that I now have to pay £170 for a phone repair which should have been of no cost to me. This is not the only time that Virgin Mobile have messed me about in the duration of my contracts with them. Their lack of communication and organisation as well as general mistakes has resulted in an extremely disappointing and exceptionally poor experience with the company. I would definitely not recommend them to anyone and will no longer be using them after this contact comes to an end.

So as I am with virgin broadband and my O2 contract finally finished back in december last year, I went with virgin again, and got the VIP contract VERY cheap! Unfortunately the story doesn't end here. I checked my postcode, and my works postcode for coverage, and was considered above average, so out of 5 bars, I was expecting a solid 3, which maybe sometimes would go to 2 or 4. I get nothing. Literally NOTHING, in many areas of Kent that I travel. I am lucky to get one bar. It's not even as if I have emergency calls only, I don't even have that. I have a nice expensive phone that does everything other than phone people. I have contacted Virgin but they don't reply and don't care. I'm in a contract lock down now so... The issue is, O2 are terrible, now virgin is, organge is abysmal and made me nearly go mental a few years back, and vodafone has laughable service coverage also. Three some friends of mine have useless services. It seems most phone companies are just terrible. I blame the craze in 2006 ish to 2010 where ridiculously cheap contracts and under-hand stealing of customers occurred which stopped many if not all companies from upgrading their equipment and now every company has terrible services from lack of profits. I don't know a single phone service company that works properly from personal or friend/family experience.

i took on a mobile phone from vm i have been a customer for years my email is ntlworld.com.now they are lying about the length of the contract 18 months instead of 12 months,when i took on the deal i was adamant i wanted a 12 month not anything over. being over the phone aggreement you will have a lot of trouble proving otherwise. is there no law to help the customer.