Hayes Garden World Reviews

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★★★☆☆
2.9 / 5
43% of users recommend this
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Latest Reviews

★★★★★

“Amazing Service”

Written on: 26/01/2022

Ordered double egg chair for garden, really good price & was very easy to use website, I’m nearly 70 & was worried about ordering online & paying for something I hadn’t seen but i immediately received updates as to when to expect delivery, van driver rang to say he would be at my address within a certain time frame, delivery was excellent the guys were really helpful & friendly. Chair is amazing quality & cushions are really thick & look very hard wearing. Would defiantly buy from this… Read Full Review

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★☆☆☆☆

“On a regular visit to Hayes with my husband I...”

Written on: 10/12/2016 by Lane419 (1 review written)

On a regular visit to Hayes with my husband I purchased three small items, going through a checkout at a similar time to him going through a parallel counter, I then waited for my spouse at the end of the other checkout. When his items had been counted the person at the till turned to me and asked had I paid for the goods in my hands. I visibly had had the receipt. She questioned whether I had all the items on my receipt. She then said it is not that I don't trust you but have all the items… Read Full Review

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★☆☆☆☆

“Check before you buy”

Written on: 19/05/2016 by Hahndd296 (1 review written)

If you buy something make sure it works before you leave,we bought some blue bell solar lights when we got home 70 miles away they were in bits in the bottom of the box the box was unmarked we spent £120 this visit sent hays email with till receipt number product code everything this was 2 weeks ago and we have had nothing back very poor after sales well no after sales service even a email telling me they didn't believe me would have been something we visit Ambleside 5 -6 times a year and… Read Full Review

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★☆☆☆☆

“Poor customer service”

Written on: 15/03/2016 by mzSanders263 (1 review written)

While the staff appeared reasonably helpful before the sale, the after-sales service is really poor. They don't return calls or reply to emails once they have your money. They seem to have found a way of manipulating one of the other review sites - after some very poor reviews, many excellent ones arrived all on the same day… Read Full Review

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★★★★★

“Cancelled order”

Written on: 09/06/2015 by Alanfromcheshire (1 review written)

Ordered a Bistro table and chairs but delivery from Heyes suppliers was to be longer than originally expected. The lady was extremely helpful and had no problem in cancelling my order and organising a refund to facilitate me buying something different from another supplier. She was very customer focussed and a real pleasure to do business with. I would not hesitate in buying something from Heyes Garden World in the future. No complaints at all about the service I received. … Read Full Review

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★★★★★

“Great Price and Prompt Delivery”

Written on: 07/06/2012

Purchased a Caledonian 6x3 vegtable bed and a 3x3 tiered raised bed. Both were cheapest of all the places we looked at. Delivery was in a few days of ordering online and even came on the Jubilee Bank Holiday. Very pleased… Read Full Review

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★★★★★

“Amazing Pet Department”

Written on: 30/04/2012 by Junior1976 (1 review written)

Been thinking of purchasing a fish tank for some time now and went to Hayes for plants but was amazed at their new department. A guy called Alan served us and was really knowledable and they had a wide range of fish and tanks. The tanks were Juwel and were the cheapest my wife and I have seen them. We ended up buying a massive tank and it is getting delivered to our home this week. Cant praise them enough. The rest of the Garden Centre looked very well presented and they were some lovely… Read Full Review

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★★★★★

“Wow! what a place!”

Written on: 28/04/2012 by successfulloser (1 review written)

I visited this store today and it was an absolute pleasure to be there. The staff were hugely helpful (despite having 2 or 3 buses to deal with at the same time) and their knowledge on all types of products was endless. I was given some fantastic tips on what plants to plant when and how best to look after them. The toilets were a way away but when i asked about this i was given a full explaination that it was due to planning regulations at the time of building (some 10 years ago now, these… Read Full Review

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★☆☆☆☆

“A Jack of all trades business which ticks none of the...”

Written on: 15/04/2012

A mishmash is the best description, they seem to be unclear as to whether they want to market garden equipment, plants, seeds, clothes, furniture or anything else you can think of. The problem is that nothing is done properly. This was until recently the place to go for better quality plants seeds and advice as to planting growing and etc. Now it is smoke and mirrors and very expensive… Read Full Review

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Guest's Comment

Written on: 28/04/2012

I visited this store today and it was an absolute pleasure to be there. The staff were hugely helpful (despite having 2 or 3 buses to deal with at the same time) and their knowledge on all types of products was endless. I was given some fantastic tips on what plants to plant when and how best to look after them. Of course they have had to diversify into other areas like food and clothes but i imagine this is because everybody else has had to do the same to keep their heads above water. You dont go in to tesco and just expect to find beans on a shelf, you can go in there for anything from TV's to shoes now!
An excellent store with excellent staff, you can easily spend a day here. Parking is free although i did see a clamp so look out for signs!) and they have a huge cafe.
Well worth a visit

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★★☆☆☆

“More communication”

Written on: 13/04/2012 by JaneAH (1 review written)

I ordered a garden table from Hayes and was given a date for delivery. The wrong table was delivered and after ringing the company was promised that the following week the table would be exchanged. The promised day of delivery came and went and I contacted the company who knew nothing about the conversation. Poor communication. False promises. I'm still waiting for out table to arrive. Really not impressed. There was not a congruent apology either… Read Full Review

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★☆☆☆☆

“Warning! Products received, not as described and shown”

Written on: 13/12/2011 by bluesteve (1 review written)

I purchased a 7.5ft Colorado Spruce Xmas tree Nov 2011. I deliberated over it as it was £210 plus £5 delivery. A lot for an xmas tree in my mind. I decided it looked good in the close up of the photo... full with lots of branches and few gaps, so i purchased it as i thought it would also be a tree to use for many years. What i received to my disappointment was a tree that was not as described or shown in the photo. A mix of old fashioned tinsel branches and conical rubber type cones. it… Read Full Review

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Trulymad's Response to bluesteve's Review

Written on: 17/10/2012

That's outrageous.

I was thinking of purchasing a fairly pricey Christmas tree from Hayes Garden World, but your experience has put me right off. I'm glad I Googled for reviews first.

Thank you for taking the time to post this.

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★★★☆☆

“Hayes Garden World seems to me to be expensive when...”

Written on: 22/02/2009 by Degsy1945 (1 review written)

Hayes Garden World seems to me to be expensive when compared to other garden centres. The standards in my opinion, have slipped when comparing the centre to how it was. Moving the toilet from inside the centre to outside and a fair distance away was not a good move particularly for the disabled and cafe users… Read Full Review

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★★★★☆

“Very enjoyable trip to the Hayes Garden World Leeds...”

Written on: 13/07/2008 by Dicko2008 (1 review written)

Very enjoyable trip to the Hayes Garden World Leeds store after visiting the Ambleside branch previously. I have read a review on here to which i would have agreed with if any of it were applicable but i obviously had a completely different experience to that reviewer.

We had a lovely shopping experience at this garden centre with extremely friendly and chatty staff. We were very impressed with the quality and selection of plants of which we purchased quite a few. We then enjoyed a pleasant… Read Full Review

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★★☆☆☆

“We went out of our way to visit Hayes Garden World,...”

Written on: 07/07/2008 by jeeping (9 reviews written)

We went out of our way to visit Hayes Garden World, having been attracted by the website, and a previous visit to the Ambleside store. This store is between Leeds & York.

If it was my store I would be thinking of closing the store and starting again, it really was that poor (2007)… Read Full Review

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