eFlorist Reviews - www.eflorist.co.uk

★☆☆☆☆
1.4 / 5
10% of users recommend this
  • Customer Service

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  • Value For Money

Comment from Review Centre

Note from Review Centre: eFlorist was previously known as Teleflorist. Please note that this is a UK based company and should not be mistaken for a company of similar name who's web address is www.e-florist-inc.com.
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Latest Reviews

★☆☆☆☆

“Flowers arrived looking dead followed instructions ”

Written on: 13/09/2019 by zzTrujillo248 (1 review written)

Flowers received from my friend the flowers were dead on arrival followed instructions to revive them to no avail ... tried calling the company eflorist their lines on Friday at 10am closed !!! Had a group cat with someone who was no help at all and disconnected call ... Mortified I’ve had to tell my friend & leave it to her to sort ! Dreadful company… Read Full Review

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★☆☆☆☆

“AVOID!!!”

Written on: 10/09/2019 by Westonv1990 (1 review written)

Avoid this company like the plague. Ordered my lovely colleague a £30 bunch of luxury flowers for her birthday, and how embarrassing when the most shoddy bunch of wilted flowers arrived! Honestly could have got a better £5 bunch from Tesco’s Customer service - worse than the flowers (amazingly) Advises that my friend pulls of the wittered leaves and send another picture in 48 hours! I don’t expect the flowers to look half decent 48 hours later I expect them to look luxurious upon… Read Full Review

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★☆☆☆☆

“Could not deliver as paid for”

Written on: 19/08/2019 by Beaumontpark (1 review written)

I ordered and paid for a bouquet, specifically chosen because they could do same day delivery! However I got an email late in the day saying they couldn’t be delivered that day but they would do so the next day. However the next day was too late as the bouquet was to wish someone a good first day back after a long lay off due to surgery! Very, very disappointed as no time to order from elsewhere. A basic apology but they don’t really care! I won’t use them again I am so upset I would… Read Full Review

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★☆☆☆☆

“0 stars!!! ”

Written on: 30/07/2019 by CarloThornton441 (1 review written)

0 stars!! Boyfriend ordered 100 red roses, they have already turned black in 2 days, customer service rude, unhelpful, refuse to accept a complaint, refuse to give phone number. I'm furious that they have so much money for these and don't care for their clients at all. Also delivered on the wrong day. Do not use!!!!!… Read Full Review

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★☆☆☆☆

“Disgusting Customer Service ”

Written on: 18/07/2019 by AndyJPAndyJP (1 review written)

Avoid at all costs - Delivered dead flowers 5 days late - Refused to speak with 3rd party after consent had been given - Offered no compensation and have tried to end my complaint without authorisation - Customer service is abysmal and when challenged have just replied to say they are closing the email thread and will not reply - No consideration for customer who have potential mental health issues and are not able to converse directly with the company - No consideration for TCF - No… Read Full Review

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★☆☆☆☆

“Utter rubbish ”

Written on: 13/06/2019 by Jeanhowes (1 review written)

I was so embarrassed by these Sparse and cheap looking after I seen £50 I will never use this site again Shame I didn’t look on reviews first !!! Terrible… Read Full Review

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★☆☆☆☆

“Bitterly disappointed ”

Written on: 30/04/2019

I ordered a medium sized wreath to be delivered to my cousins funeral. This cost almost £70.00. It was embarrassingly small and sparse. Goodness knows what size the small one looks like! If only I had read the reviews first, I wouldn’t have touched this company with a barge pole. They arrived on time but I honestly wish they hadn’t arrived at all… Read Full Review

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★☆☆☆☆

“Poor flowers.Poor service.”

Written on: 08/04/2019

Mother’s Day flowers were past their best on arrival and were dead after 4 days.Complained and was offered replacement which never arrived.Emailed again but no reply.Poor in every respect.DO NOT USE!… Read Full Review

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★☆☆☆☆

“HEARTBREAKINGLY DISAPPOINTING ”

Written on: 08/04/2019 by Kitikat14 (1 review written)

Where to start’ the flowers were such a disappointment!! NOTHING like I ordered! Not the fragrant scented bunch my dear poorly 89 year old mum would have adored! Petrol station forecourt flowers are better! Wish I never used this service! Wish I Read reviews first - the bunch was t even worth a fiver!!! DO NOT USE!!!?… Read Full Review

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★☆☆☆☆

“It doesn’t get much worse than this!”

Written on: 07/04/2019 by Tina1273 (1 review written)

Ordered a luxury bouquet for mother’s day, the bouquet was no more than you would get from a local garage forecourt. Sent picture to customer service and of course they disputed it. Customer service took days to answer then came back with a couldn’t care less attitude. I should have stuck with your rival Interflora who at least have a level of respect for their customers and whose satisfaction guarantee actually means something. Look at the long list of reviews and I think you will see… Read Full Review

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★☆☆☆☆

“Dead flowers! ”

Written on: 31/03/2019 by Alexis171 (1 review written)

Bought flowers for my mum and they have been delivered half dead do not get from here!!!!!… Read Full Review

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★☆☆☆☆

“Awful packaging”

Written on: 31/03/2019 by Steg10 (1 review written)

The flowers had been put upside down in the box so had been crushed and damaged. The parcel was delivered and it was upside down and the box was bashed. A note had been left to ask the parcel to be delivered next door but instead the driver left it on the door step, lucky it was still there… Read Full Review

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★☆☆☆☆

“Appalling”

Written on: 26/03/2019 by Lw14 (1 review written)

Ordered a bouquet with free chocolates, arrived on time but with no chocolates. Bouquet was a third of the size of the picture and very poor quality and not good value. After complaining they didn't send missing chocolates and quite frankly couldn't give a damn. Then stopped answering my email, how very unprofessional. Do not waste your money. Lots of other companies by far superior to this one… Read Full Review

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★☆☆☆☆

“AWFUL ”

Written on: 19/03/2019 by albedo (2 reviews written)

Totally dissatisfied Ordered for my sister’s birthday. Arrived at 6:30pm so just about on time. However, the bouquet was battered looking and 3of the roses had to be removed as they took the worst of the packing/transport. I complained to the company by email the very next day to be told that the bouquet would look better in a few days even though I’ve paid for flowers some of which had to be disposed of. They did not seem to care!! I sent a picture today of one of their so called… Read Full Review

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★☆☆☆☆

“Rubbish ”

Written on: 19/03/2019 by albedo (2 reviews written)

Ordered for my sister’s birthday. Arrived at 6:30pm so just about on time. However, the bouquet was battered looking and 3of the roses had to be removed as they took the worst of the packing/transport. I complained to the company by email the very next day to be told that the bouquet would look better in a few days even though I’ve paid for flowers some of which had to be disposed of. They did not seem to care!! I sent a picture today of one of their so called “fresh” flowers and I’ve… Read Full Review

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★☆☆☆☆

“utterly SHOCKING”

Written on: 20/02/2019 by stephaniedougherty (1 review written)

where to start i ordered for a surprise gift and what my aunt recieved is beyond appaulling i demand a full refund ive been humiliated also utter disgrace AVOID AT ALL COSTS… Read Full Review

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★★★★★

“Couldn’t fault them!”

Written on: 20/02/2019

I read all the reviews after placing my order for a spring bouquet for my mums birthday, I was then very apprehensive as to what and when my flowers would arrive... I have to say I couldn’t have faulted them!! Communication on despatch of the order and the yodel tracking was brilliant the flowers arrived mid morning today which was perfect and my mum was overwhelmed with how beautiful they were and the care instutions that came with them, plus the chocolates. I have no reason to fault the… Read Full Review

Traceypennick's Comment

Written on: 27/02/2019

Just read so many bad reviews today after ordering flowers for a very dear friend i can only hope they turn up ! And look as good as pic on website x

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★☆☆☆☆

“worst service ever”

Written on: 17/02/2019 by morganjones66 (1 review written)

My husband ordered 24 extra special roses for valentines day. At 2.00pm [late] on the day I received only 12.....and one of those stems had a head missing. They were not in water, tired and not at all like the picture. By the next day, another one of the heads had fallen off He spent £50 and would have been better of spending £10 at ASDA Do not buy from this appalling company.  They do not respond to emails or phone calls… Read Full Review

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★☆☆☆☆

“Do not use bad company you’ll be sorry ”

Written on: 14/02/2019 by georginastrong (1 review written)

I wish I had read reviews before i used this company. They don’t deliver on time and telephone you with a cold hardvoice without sympathy after taking your money. Look on face book or trust pilot. See for yourself. They have been reported to daily mail also… Read Full Review

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★☆☆☆☆

“Left on doorstep in freezing temps”

Written on: 09/02/2019 by Kenley128 (1 review written)

Flowers left on doorstep when temps were below freezing. Recipient didn't return till next day and flowers ruined. When I complained they wouldn't do anything as I didn't have photo. Terrible customer service having to prove item wasn't delivered in a satisfactory condition… Read Full Review

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