eFlorist Reviews - www.eflorist.co.uk

★★★★☆
3.8 / 5
68% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Comment from Review Centre

Note from Review Centre: eFlorist was previously known as Teleflorist. Please note that this is a UK based company and should not be mistaken for a company of similar name who's web address is www.e-florist-inc.com.
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Latest Reviews

★☆☆☆☆

“Avoid! Waste of Money”

Written on: 04/05/2021 by AnneBullock236 (1 review written)

Ordered flowers and was completely taken in by the pretty pictures. What they delivered was just awful. Nothing like what I expected. I did try making a call and got a runaround. I sent emails but they never answered any of them I am making a claim like this guy… Read Full Review

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★☆☆☆☆

“I ordered the 'Utter Disappointment and Sadness' bouquet”

Written on: 13/04/2021 by amizon (2 reviews written)

Ordered flowers (Monday) for my mother's birthday (Wednesday). RESULTS: - Flowers delivered one day late (Thursday afternoon). - They arrived in a box. I expected a hand delivered bouquet. - Flowers were dry and wilting (no moisture/water device in the package). I emailed the company on the day of delivery...nothing. I shared my disappointment via their feedback form on the day of delivery....again nothing. £36.58 of utter disappointment and sadness for my mother… Read Full Review

Briancleland's Response to amizon's Review

Written on: 04/05/2021

Checkout efloristonline.co.uk

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★☆☆☆☆

“They are advertising free chocolates with flower...”

Written on: 12/04/2021 by Staceyam (1 review written)

They are advertising free chocolates with flower purchases! They don't send them and when asked they say they don't gace too. If they are advertising free items and not sending then this is false misleading advertising and they need investigation by Trading standards!… Read Full Review

Briancleland's Response to Staceyam's Review

Written on: 04/05/2021

Have a look at efloristonline.co.uk

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★☆☆☆☆

“Awful very disappointing!”

Written on: 15/03/2021 by tcAdams302 (1 review written)

Awful experience very disappointed with EFLORIST. Please do not waste your money. Very poor bouquets terrible quality, you would be better going to a local petrol station and buying flowers for £5. I ordered a large bouquet of flowers which cost over £30 the delivery was terrible as they were just left on the street and the quality of flowers was very poor and mostly dead within a day, quite embarrassing as this was a gift. All contact with customer service has been pointless. Even tried to… Read Full Review

Briancleland's Comment

Written on: 04/05/2021

Have a look at efloristonline.co.uk you Should get a refund

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★☆☆☆☆

“Terrible”

Written on: 13/03/2021 by LucaRoberts (1 review written)

Terrible customer service. I ordered a specific colour scheme bouquet to receive a bunch of multi coloured flowers of no resemblance at all. The responce I got was that the florist followed the policy. This made no sense at all as they sent a generic bogstandard bunch that you see for 15quid in a supermarket. I will not be ordering from here again. I would not recommend these at all. I usually wouldnt bother with reviews but the responce from them just angered me that they simply didnt care… Read Full Review

Briancleland's Comment

Written on: 04/05/2021

Haave a look at efloristonline.co.uk you should get refund

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★☆☆☆☆

“AVOID AVOID AVOID! Completely different photos Vs...”

Written on: 13/03/2021 by CaelClark (1 review written)

Ordered flowers for Mothers Day based on the photos on the website and what was delivered was completly different. The flowers were of sub standard quality and quantity and no amount of flower arranging would make these flowers look like what was on the website… Read Full Review

Briancleland's Comment

Written on: 04/05/2021

Get a refund through efloristonline.co.uk

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★☆☆☆☆

“Extremely disappointed by customer service”

Written on: 12/03/2021 by Bartonbrownies (1 review written)

Today I ordered Mothers Day flowers online with this company. I had trouble with the website and, because of an advert that covered the whole screen after pressing for payment to be processed, I couldn't tell if the payment had been completed. Thinking it hadn't gone through I redid the order. I then found emails confirming both orders had gone through. I immediately emailed to say what had happened. All of this took place in less than 10 mins. 2hours later I received a reply saying they… Read Full Review

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★☆☆☆☆

“Do not use ”

Written on: 12/03/2021 by Maxx888 (1 review written)

I spent over the odds on mother's day flowers, 60 odd quid. They took the money on continuous payment and then cancelled the order and kept my money for 2 to 5 days at best. Ruined my mum's day! Go elsewhere, I don't get that luxury apparently… Read Full Review

Briancleland's Response to Maxx888's Review

Written on: 04/05/2021

Have a look at Efloristonline.co.uk you could have a claim

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★☆☆☆☆

“Miserable bunch”

Written on: 12/03/2021 by AxelCross (1 review written)

Received this as present from children for Mother's Day. Roses brown round edges and looking dehydrated. One anemone flower broken off. I have never received such a disappointing bunch of flowers - EVER. At £29 I would have expected something much nicer… Read Full Review

Briancleland's Comment

Written on: 04/05/2021

You could be eligible for a refund have a look at efloristonline.co.uk

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★☆☆☆☆

“dont use them ”

Written on: 04/03/2021 by BOURNE2PARTY (1 review written)

they take your money they dont deliver flowers customer service is rubbish they don't care… Read Full Review

Briancleland's Response to BOURNE2PARTY's Review

Written on: 04/05/2021

Make a refund claim. Checkout efloristonline.co.uk

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★★★★★

“Beautiful flowers- perfect gift!”

Written on: 18/12/2020 by Javiert290 (1 review written)

Arrived promptly and the flowers were beautiful- excellent value for money too!… Read Full Review

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★☆☆☆☆

“Avoid avoid avoid ”

Written on: 01/12/2020 by LouMag (1 review written)

Ordered flowers to be delivered on 1st December, £5.99 delivery charge. No flowers have arrived. These were for a bereavement. No contact from them & tracking info. Not good enough. Don’t bother with this place. I want a full refund… Read Full Review

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★☆☆☆☆

“Petrol station flowers would be an improvement”

Written on: 11/11/2020 by ReviewerPeteJ (1 review written)

Pictures on the website looked great, reality was half dead, tiny bunch of flowers. £30 paid, after 2 days had to throw away as they looked terrible. Kept getting told to wait and they would look better. Had to replace with much better / nicer flowers from local florist, £20 for something that better than what even the advertised picture was at eflorist Avoid them at all costs See comments on other social media with examples if you want more evidence. And customer service even worse, they… Read Full Review

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★☆☆☆☆

“Paid for 2, got NONE!”

Written on: 10/11/2020 by MattFinish (1 review written)

It’s lockdown and times are hard. I tried eFlorist. I wanted to get some flowers delivered for FUNERAL and separately for a BIRTHDAY. I paid for both this services in one transaction and didn’t get either. Wrong flowers, wrong address, no cards!!! I told customer service and they turned round and asked me what I want them to do about it!?! No apology for ruining my intended gift. No refund offer. Instead I’ve had to email back and forth with customer service. They’ve resent one bunch… Read Full Review

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★☆☆☆☆

“Rubbish service and gadgets flowrs ”

Written on: 08/11/2020 by Windows-jeff1970 (1 review written)

Rubbish no free gift as promised and… Rubbish no free gift as promised and flowers weren't very good the price I paid I expected a lot lot better ive always used interflora I wish I had this time BEWARE KEEP AWAY FROM also you can not contact them. … Read Full Review

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★★★★★

“Send Flowers Online | Order Now For UK Flower Delivery...”

Written on: 07/11/2020 by Patiencea1973 (1 review written)

To send flowers online is a fast and convenient way of having flowers delivered to a friend, family member, loved one or even a colleague for a special occasion or perhaps ‘just because’. eFlorist is the new trading name for Teleflorist, a name which has long been synonymous with sending flowers and quality florists for many, many years. We have been helping people make their friends, family, colleagues and loved ones happy, noticed and remembered since 1947, and have long been the leading… Read Full Review

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★☆☆☆☆

“Never delivered”

Written on: 26/10/2020 by JacquelineChenier (1 review written)

I order some flowers abd chocolate to be delivered sane day, as the service advised. Flowers never arrived, although I received a confirmation message suggesting delivery was made. I wrote a message next day and they got back to me two days later, offering me to delivered four days later to deliver date. I asked for full reinvestment and compensation but company is not abke to give any compensation for they poor service. I eill never purchase products with them in the future. A very… Read Full Review

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★☆☆☆☆

“Terrible service”

Written on: 26/10/2020 by Leblancgh457 (1 review written)

I ordered a next day bunch of flowers and chocolates to be delivered to my sister in law for her birthday....2 days later I was tracking to find where they'd got to, seems the courier dumped them on some doorstep due to an error in the postcode. They agreed to send replacement and I reiterated correct address...it's now a week later no flowers have turned up, no reply to any emails and the lady cut me off the live chat saying the chat was only for general enquiries. Awful service, won't ever be… Read Full Review

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★★☆☆☆

“Not The Flowers I Ordered”

Written on: 02/09/2020 by Mercedes286 (1 review written)

I did a search for white oriental lilies for delivery. Of all the services I looked at eflorists had the most suitable arrangement. It was to mark the passing of a loved one, white lilies have a very emotive connection. The purchase was simple & straightforward, completed swiftly and delivery date exactly as indicated. When I visited and saw the arrangement, not one white lily to be seen .... not one lily of any colour! Alstroemeria simply do not emote the intended emotion, they could have been… Read Full Review

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★☆☆☆☆

“Absolutely awful!!!!”

Written on: 31/08/2020 by Scrawford21 (1 review written)

Absolutely awful! Purchased a £50 bouquet of flowers which turned up dead, smelling and the presentation was crushed into something that look like cling film! I would not have given a £1 for the flowers that I received. To add to the dissatisfaction, eFlorist customer service is terrible, they were truly awful! This resulted in me taking my complaint to the United Kingdom European Consumer Centre (United Kingdom ECC), which the Netherlands based company gave me a full refund as they were… Read Full Review

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