Since xoom is part of PayPal is not the same it is so difficult to send money ! You do all the paper work and when you want to complete it it goes to pay pal and stops! You can not do anything else I been trying to send money to Guatemala since last week and I can't!! It sucks!!

I tryed to send money to my sister I get the application I was tryed to send $2,500.00 they say it's to much I so I just change the amount to $1,500.00 it was going tru I did all the steps but my sister was waiting for this money to close a business she call me 2 hours after she did not received the money I check my email and I have this . !!!!!They will keep the money on hold 3 to 4 day until my bank approved this transaction . The never advice this before .I will never tryed to use this service again I called I canceled and I went to my bank to take my money but they have my money on hold so thank for this !!!!

I referred my mom and brother to use xoom.com to send remittance to the Philippines. The ad in xoom says that we get to receive walmart card if we do refer. Never have i received any. I emailed the customer service of xoom but to no avail, I got no response. Xoom got good service. But their ads lie!

By mistake because of Xoom.com money transfer money app(its just insanely stupid, this app dint even confirm as what i was just checking my first transaction), it was too late until i can understand what had happened ,i transferred money 2nd time by mistake into my bank account in India, 2nd transaction was by mistake happened when i was checking this Iphope-app next day. Now the problem is that In my USA bank account i have money only to pay for my one transaction which is $2800, when i called customer service about this they said that they cannot revert this, because money is already credited same amount 2nd time also into my Indian bank account in just less than a minute, now i don't have that much money into my USA bank account to pay, i can only pay for my 1 transaction----i don't know what to do because now i have to pay $5600, which is obviously i don't have that money into my account right now--- i don't want to face any kind of legal problems because of this APP error

I love that transfers are really fast. However, when I had a technical problem, the rep who answered the call was condescending. He pointed out that it is impossible for the promo code field not to appear in the review. He told me that I just overlooked it. I have been sending money to the Philippines using promo codes and never had a problem. Humbly speaking, I am so keen to details which is essential for my job, I am sure I have not overlooked the space for the promo code. The premise of my argument is not predicated on the dollar value I had to pay, rather, I felt cheated and no one heard me out and everyone insisted that Im at fault. I can spend hundreds of dollars on grocery. I am not tight on budget, but I would definitely argue over a penny if I feel cheated; again the argument is not over the penny, but over the fact that the business just surmised I would be passive about it or will overlook the matter. The customer service does not even deserve a single star, because a single star could be credited for the effort to at least listen.

I expected a lot from Xoom but could not get it. I created a transaction 5 days ago and it is still in process. When I called customer care, I was shocked to hear that all transactions are not completed in 4 hours. Some transactions takes up to 4 business days. Even after 4 days also the money was not sent to receiver's bank. I choose Xoom and agreed to pay the transaction fees hoping that the money will be transferred fast. But it did not happen. When the money is not transferred in 4 hours why do they have to charge transaction fees? Also few banks are not listed in Xoom for direct deposit in to bank account. I recommend Xoom to 1. clearly mention which transactions takes longer time 2. Add all banks.

MY FIRST TIME IT TOOK MORE THAN 24 HRS. FOR RECIPIENT TO RECEIVED FUNDS; 2ND TIME WAS MUCH BETTER AND LAST NIGHT WAS HORRIBLE, AS WHAT THE COMMERCIAL SAYS IT'S IN MINUTES AND IT'LL BE READY FOR DELIVERY... THAT'S THE BIGGEST LIE... AFTER AN HOUR THAT I'VE SEND MONEY... AND WENT TO CHECK THE TRACKING TRANSACTION I HAVE A MESSAGE THAT IT WILL NOT BE READY AFTER 4 DAYS.... BECAUSE MY ACCOUNT WAS PICKED IN RANDOM FOR VERIFICATION OF FUNDS???? THIS IS NOT ACCEPTABLE AS WHEN WE SEND MONEY FOR OUR LOVE ONES MEANS IT'S A NECESSITY AND NEEDED ASAP...I CALLED CUSTOMER SERVICE AND WAS ADVISED TO USE MY DEBIT AND IT'LL BE READY FOR PICK UP ONCE IT'S APPROVE WHICH I DID BUT MY FIRST TRANSACTION HAS TO BE DEBITED FROM MY BANK ON THE OTHER HAND RESULTING TO A DOUBLE DIPPING INTO MY ACCOUNT... SINCE I CANCELLED, IT WILL ONLY BE REFUNDED AFTER 2 DAYS AFTER? NOT IN 24 HRS.... THIS IS THE XOOM WAY OF DOUBLE DIPPING CUSTOMER'S MONEY... VERY POOR AND NOT HONEST WITH THEIR ADVERTISEMENT... WILL TRY SOME OTHER MONEY REMITTANCE COMPANY...WHOEVER WOULD SEND MONEY WILL HAVE TO ALWAYS CHECK ON STATUS AS MY EXPERIENCED WASN'T GOOD.. GOOD LUCK TO ANYONE WHO WOULD BE PICKED UP IN RANDOM....

Money transfer time is good that's within hours but customer service is pathetic. they don't understand and don't want to hear at all

I was using xoom for to get moeny from my friend and family from USA but today one transaction was showing that is canceled. Than I ask xoom they are not ready to give proper answer. Sender also called them and ask but he didn't get proper reply too!

Recently i made a transaction to peru and my sister always get the money in us dollars, but this time she got it in soles which made bad for her because when she received the money they gave her less money over there than the actual 220$. you guys need to check first before sending the money in what currency the recipient will get it.

Xoom is an excellent money transfer service to India. The speed is impressive. I am giving it 2 stars because it did not process the referral bonus I was supposed to receive. When me and my friend (whom I referred) contacted Xoom, we got response saying my friend used a different referral email and this is incorrect since my friend clicked on the right link. We did not get good follow up response on this matter. Result: I did not receive the bonus, neither did my friend. I hope Xoom administration is reading this and make ammendments, otherwise its really difficult to publicize your referral policy.

Xoom money transfer services is excellent . It takes 4 hour excellent . Xoom have mobile application is good but there are no any direct link then I can remove bank and receiptant . When try to add the money transfer.

I normally transfer money to India. The service is great and fast, however the exchange rate is much lower compared to other services like remit2india. For smaller amounts just above 1000 Xoom is great, however if you wish to transfer a larger sum of money Xoom is not your best bet.

Xoom is easy to use but the market rate offered is very less nearly 1.25 rupees less for 1 USD than market value. XOOM is looting people's hard earned money in easy way..beware people..use this service only in case of urgency.

I had a very bad experience with Xoom this time for the below reasons. 1. It took exactly 6 days to transfer the money(May 7 to may 13) 2. When I initiated the transaction, exchange rate was 53.40 rupees/dollar 3. I got a mail from Xoom that i have to submit reciever's Id proof to proceed with the transaction 4. After two days when the exchange rate increased to 54.00, when When i have not submitted any proof as they have asked, still the transaction is approved and i got a mail that transaction is getting processed(If the Id prrof was mandatory initially, then why did they completed the trnsaction??) 5. The reason was simple and it was cz of diff between exchange rate when i have initiated and when they actually processed. 6. After 6+ days, the money was transferred with the old exchange rate. 7. In between I have called the Customer care some 4 times, all they disconnected the call abruptly when i asked about the status. Overall it is a high dissatisfaction for me.

I did a transaction on April 6th and its status changed to Transaction-Delay and when i called Customer service center they couldn't able to provide at least approximate amount which would be charged to my US bank account. but over all i felt its fair to transfer with xoom but i still have some reliable concerns with Delayed transactions.