I would like to express my disappointment with the bad services and the way Eurobookings. com deal with the customers. I was charged higher price that it was quoted when I was booking my stay. It was almost 25% more. I booked the room through the Czech version of the website with the price quoted in Czech crowns, my local currency, written in big green script. The total room rate for the whole stay was CZK 5880.46. However, they deducted CZK 7302 from my credit card. After seeing this, I could see that the price in US dollar was 322.76. However, this was written in miniature letters. I would like to warn potential customers that Eurobookings.com deliberately cheat concerning the exchange rate because a lower price in local currency (not corresponding with even the highest exchange rates) looks more attractive and makes more people buy the accommodation. After long waiting for their answer, they informed me that there was a problem with my bank. I checked their website and I found that they had adjusted the exchange rate, so that it was correct. Now, the amount of 322 US dollars corresponds with the price I was charged. So, they clearly juggled with the exchange rate to attract more customers in an unfair way. Please, beware of what Eurobookings.com claim. I have come across similar complaints.

When booking an hotel from eurobookings.com be careful!! Be careful of this website. They mislead and misrepresent! Looks great and well put together, however! BE WARNED! They write in three places, FREE Cancellation or Free Cancellation up to 14 days before, BUT if you click on a little link to the right, you discover that there is a charge of one night immediately or 50% of the booking 14 days before. When I called 5 mins later to change the date of the booking. They said they need to get an ok from the hotel manager otherwise I would be charged. So they put me on hold for two mins, and then said that they called the hotel but the hotel manager wasn't there. Wrong! she was there, there is only one person who answers the phone and she owns the place. When I spoke to her she told me that she was there the entire evening and no-one called. And had they called they would have only spoken to her. So I put together a conference call between eurobookings and the Hotel, Sonya from the hotel was very nice and said no problem at all. After identifying her eurobookings had no choice but to refund me the money. When I spoke to the manager he said that he thinks their website is clear. I beg to differ!! You have been warned Eurobookings is misleading and misrepresentative. I recommend booking in a website that does not mislead you.

My husband thought he was on the Ibis website & booked through this company a birthday weekend in London. When he realised his mistake he checked with the Ibis & found that booking through their own website would have been cheaper. I emailed to point this out & was asked to send evidence as they could not find the Ibis website??!! so I copied the page quoting a price for booking the same dates into an email. This has been followed by no response even though I have emailed them several times. All I am asking is that they are fair & reimburse me for the excess we have paid over & above what we would have paid if we had booked direct with the hotel. Surely if they are not prepared to do this then they should not make the claim on their website that their best rates are guaranteed? eurobookings.com have just ignored my last couple of emails it's very frustrating & I would not recommend anyone to book through them.

Itin: 113303190790 - Case ID : [REQ:S-58758768] On 7/14/2013, I made a reservation for 2 rooms to stay at Campanlle hotel in Freney, France and I made the payment using my credit card. The reservation process went very smooth. After me and my family stayed at Campanlle for 7 days, we checked out on Sunday; 7/28. During the checkout, I was served by Annick Bardanie; Directrice de site and I specifically asked her if I can pay the $1,135.94 euro in cash then they will refund my original payment back to my credit card. She said that shouldn’t be a problem at all so I end up making a full payment in cash. Few weeks later when I received my credit card bill, I noticed my original payment has not been refunded so I called EuroBookings customer service on 8/9. I talked to a gentleman and he insisted I should call and talk to the hotel manager to get the refund from them and there is nothing he can do. I was a bit surprised by his response so I told him since I made the credit payment to EuroBookings they need to take care of the issue and also since I am in US I don’t want to make a long distance call to the hotel in France. After putting me on hold for over 20 minutes, he finally returned and told me he talked to the hotel manager (Annick) and there was a mistake so the hotel will make the refund to me in about a week so he told me to call back on or after 8/15. Since I haven’t seen the refund, I called back on 8/16 and talked to a lady by a name Tanisha and she told me the refund has not yet been done and it will take 25 – 30 days to process. She had no answer when I asked her why I was told it will take only one week for the refund to process by the gentleman I talked to on 8/9. At this time, I was not happy at all so I requested if I can talk to a senior manager. After she put me on hold for about 15 minutes, she came back and told me they have decided to expedite my request and I should be refunded in about a week. This sounded similar to what I heard before so I went head and filed a dispute and sent it my credit card company with the Eurobookings conf# and copy of the hotel invoice. Finally I end up getting the refund on 8/20. There seems to be a huge disconnect between the booking service and the hotel. Based on my experience and what I went thru to get my refund, I will never use this service or recommend it to anyone.

In early March I booked a hotel in Germany for late May. I received confirmation from Eurobookings and assurances of their flexible room cancellation policy. Unfortunately, I then had problems with the flights, so I needed to alter the hotel booking. I made numerous attempts to contact Eurobookings via the website. Whenever I entered my booking number I received a message that the booking was prepaid and unalterable. I tried emailing Customer Services several times and even tried to telephone but received no response. I contacted the German hotel. The hotel was happy to alter the booking but also reported being unable to contact Eurobookings Are all the customer service staff on holiday?

Actually eurobooking gets negative stars but I have to check on a star to submit this report. I booked a hotel on eurobookings, and discovered two separate booking confirmation notices in my email. I immediately contacted eurobookings and received a cancelation confirmation notice and case number. I also checked when checking in at the hotel and was told that the booking and charge was already reversed. Thinking all was fine, and because took place at the end of the month it was not until nearly two months before I notice the charge was never reversed on my credit card. I have sent several emails to customer service, only to receive what seems to be an automated reply saying an agent will try to get back in 24 hrs. Only once did an agent get back only to say he sent a message to the hotel and was awaiting a reply. After several email attempts, eurobookings has now ceased even sending replies. I looked up their customer service number on the website and thought I could bet better results. The representative asked me for the itinerary number and replied that there is no record of the transaction. I then supplied him with the cancellation confirmation number, and again he replied there is no record. I am in total disbelief, and then he asked for my email address associated with the booking and followup correspondence. Again, nothing. Like the entire existence of my booking was erased from their records, but somehow I have a mailbox full of documentation as well as my bank statements showing the charges. All the while, the customer service rep showed no surprise, concern, or curiosity with the situation. Now if all that seems strange, the customer rep then asks me to give my credit card number, saying it is the only way he can look up the transaction! At this point I terminated the call. Because I had believed in eurobookings cancellation confirmation email, and statements from the hotel that the charges were reversed, and then wasting time emailing customer service, too much time has lapsed and opportunities to file claims with my credit card company are closed. This method of activity must not be unique because see another review of eurobooking here that sounds very similar to mine.

On Monday(10-12-2012), I made a reservation through eurobookings to the castle hotel bar in London for February 2013 and canceled the booking yesterday (12/13/2012). They asked for a credit card only to book the hotel and said that the cancellation was free but charged me the full stay before I cancel the hotel reservation. This appears to be a robbery. I am awaiting response from them.

I used this company to book a one night stay in Marina di Pisa, as we were catching a ferry to Sardinia early the next morning, and the hotel is only a 20mins drive from the port in Livorno. On arriving at the Hotel (La Papaya, which I would recommend), we found that Eurobookings had failed to make our reservation. Luckily, we had stayed here last year and the owner remembered us, and had a room available for us. We had our dog with us, and it could have proved very difficult to find another hotel willing to take pets. This happened on 2nd August, when the hotel could easily have been full. The owner of the hotel, a charming, extremely helpful man, told us that he has had the same problem with Eurobookings several times before.