It does not push the data to the account.. I have to chat and ask for a manual push.....each time, I am told the problem is fixed.. it never is. all I ask of it to show me the texts, and give me the telephone numbers. that's all. It can't even do that. horrible

All Buyers beware if you are purchasing this for an IPHONE, it is not worth the money. The only thing they offer is call logs (not the conversations) and SMS messages, which all that is free with the phone company. They claim you have to wait 3 days for ICLOUD to back up, but yet they can’t get pics. Very odd since ICLOUD backs up pictures, videos, contacts, texts. DO NOT WASTE YOUR MONEY. I have it for a week and it doesn’t work and CSV is of no help either. DO NOT WASTE YOUR MONEY THIS IS A RIP OFF

I've had WebWatcher now for 3 months. I did the 7 day trial first and was impressed and then decided to pay the $97 for the licensed version (as the company had hoped). When I paid the $97 the reports weren't working and some recording wasn't working so I asked the online support through logging a request on their Help (they were very quick and helpful). I told them reports weren't working then they said I had to pay for an upgrade to get the reports!! (So $97 for the software was already not the real price!). I paid about $25 to get the upgrade so I could get everything working, it upgraded me to Premium for that. Then I used up the To see real-time recording I must change the date at the top to the NEXT DAY, that way it shows me the current day.

It was working great but ceased to record whenever there was an antivirus or Windows update. After a total of many hours with live chat I was able to get it working again after each time it failed. Of course access to the monitored computer was required each time in order to fix the issues. I found that with no Windows updating that it worked consistently and I was very happy with it. I put up with their slow website speed when accessing data and the gaps in recorded data at times (all data was finally uploaded but occasionally it took a few days). My biggest problem with this software is that when it comes time to renew a license you need full access to the computer being monitored so that you can once again download and install the software. There is no way to simply renew and continue using this software, even if it was working perfectly before the renewal date. This makes absolutely no sense when you're monitoring a computer from some distance and the license expires. It completely defeats it's purpose. I will be changing to another software that is capable of continued use without monitored computer access.

i bought webwatcherdata for blackberry having been assured it would work. When I bought it I tried to download it twice and was given detailed instruction by their online team. Only in the third time did the online support guy ask me to check which OS version it was. When I found out it was v6 they blithely told me it would only support v4 and 5. They said I could not have my money back as I had not notified them within 3 days. It had taken them almost a week to tell me that the v6 could not be supported!! Add to that, the blackberry user tahen asked me why a webwatcher logo had appeared on her blackberry screen! I made it clear to web watcher team that if they did not refund me fully I would take this issue t the media. They have since Ssured me ihave been fully refunded. I await to see my next account summary. That said, the online team were very good and helpful and always there. If only they had told me a the very outset before or immediately I had bought it that it would not suport v6. The logo appearing on the blackberry was really really annoying. HP

Dishonest company. I bought this in 2007. it worked fine for me for about 6 months and then stopped working. they had updated the product to a later revision and wanted me to buy a brand new one so it would work on my PC. when I bought it the offer was for lifetime licence and not until they decide to update it as they did.

They were looking for more money to get me up and running again. They may have fooled me once but not a second time.

If I didn't have to click on at least one star they would have got 0

I bought webwatcher mobile for a blackberry and it didn't even work!! I tried multiple times to download onto the mobile with help from the "webwatcher team". After three days I asked if I could get a refund seeing as their product didn't even work and I couldn't because it had been three days!!! Absolute waste!! don't waste your money or time with these people trust me!

Software is not reliable and unstable with the Norton Security Suite. Have had three occasions when it ceased recording and uninstalled. Technical help through Webwatcher didn't solve problem and although they say there is an updated version that does work, they want to charge an extra $67. It is a waste of money and they don't stand behind their product.

If you don't mind people knowing there's a key logger on your computer, go ahead, buy & install it, but, I promise, people will find out out you've got it!
This is supposed to be 'undercover', but it not! It does record all but so what, it's traceable, I'm afraid, waste of money :( I'm surprise they're still in business, I gave it up three years ago, after the greatest embarrassement of my life.

I used another software last year and was perfect, when i used this software this year it was really terrible, I could not get any information out of it. you only see raw data which means nothing to me. while when i used the other software I was really very very happy of the results. This webwatcher the worst investment i have ever made, I do not recommend it even to my enemy. it is waste of time and money.

The software worked great at first. Then the program had many problems with recording. It wouldn't record anything or the upload of data to my computer was very late. Some of the functions would not work either. The tech support is not great either. If you use the chat feature to discuss a problem, they will blow you off if you complain too much and they won't answer you. Very frustrating!!!!!!!

When I first bought the software I thought everything worked exactly as advertised. I monitor my partner who lives 200 miles away, but after a week the software stopped recording. Support told me I had to be at the target PC in order to fix the problem which is frustrating when its not held locally. I had to wait two weeks before I could access it and then it was tricky discussing the issue via live chat with their support team on the target PC.

I did as they said and reset the software and we were back up and running. This was two weeks ago and once again my software has cut off and stopped recording. I wont be at the target PC for 3 weeks to fix the issue once again so it is of no use to me.

I would recommend the programme if access to the target PC is easy, but certainly not if you are monitoring from a distance.

I purchased webwatcher for 2 PC's (2 license fees) and had a terrible outcome--worst money I ever spent. The first 4 months I fought with them trying to convince them that their software had a bug. When the software was activated it used 50% of my CPU at that point on under the guise of "explorer.exe". I showed them that when I deactivate webwatcher the problem goes away then reactivate and it starts up again. This happened on both of my PC's. Then they finally were able to reproduce the problem and I spent the next month doing testing for them so that is 5 months gone. Not even a thanks from them. Then I found that if you don't log into the account online every 30 days then the account goes inactive and stops working.....what the? A few months later I get Windows 7 on one PC and they tell me it's not compatible. They finally come out with a compatible version (they say) and they tell me my account is over a year old so it is deactivate unless I give them another $47 per license for an annual renewal. That blew me away and sent me over the top. When I researched their product their agent told me there is no annual fee--not truthful.
The worst customer orientation, product is buggy and shoddy.

I bought this software to monitor my spouse's activity. It worked great at first. After I busted him in a chat on facebook and he found out about it, the software amazingly stopped recording facebook chats!! I have reset it, spent hours and hours with webwatcher, etc. Nobody can seem to help me fix it! I just had a chat with webwatcher, for them to tell me to do something I have tried a MILLION times with them. The rep new it would disconnect our chat, because it calls for re-booting your computer. When I tried what they suggested for the unteenth time and logged back in to tell them it did not work, I got an automated message that said they were closed for a holiday. My snapshots aren't recording either!!!!!!

Web Watcher is pretty okay with quick installation. Doesn't track both sides of Facebook chat - which is really what I need. Haven't yet found a software which does that. I may try Spector Pro next.

Ive never used any other keylogging software so for my first one I must say I was impressed with untraceability of it considering it does collect so much information. Web Watcher captures most MSN Messenger conversations (both sides). Captures snapshots though this is slightly unreliable. Tells you which keywords have been used for browsing and which websites have been used, all with time stamps. Collects most (but not all) keyboard activity.